Kaseya VSA vs Kentik

Kaseya VSA has 181 reviews and a rating of 4.06 / 5 vs Kentik which has 16 reviews and a rating of 4.63 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.06 / 5 (181)

4.63 / 5 (16)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

3.5 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

August 4, 2020

September 7, 2020

Pros/Cons

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

  • Pros

  • The software itself is very versatile and that is a great tick in the pros column. What I like most though is dealing with the Kentik people.

  • Sales engineers and support helped make setup simple. Webhooks, alarms and notifications provide valuable insights into how our network is being used

  • Cons

  • It's very overwhelming at first. It's pretty easy to get past, especially with help from Kentik, but there's a lot that can be done and gleaned from it and it's very intimidating initially.

  • Overall, there are really no major cons that we have come across as support has always been very helpful when we are looking for a new feature or a way to do something.

Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux