--- title: "Best Natural Language Processing (NLP) Software - 2026 Reviews & Pricing" description: "Find the best Natural Language Processing (NLP) Software for your organization. Compare top Natural Language Processing (NLP) Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/nlp/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Natural Language Processing (NLP) Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Natural Language Processing (NLP) Software of 2026 Updated October 21, 2026 On this page 1. Buyers Guide 2. Related Software Filter products 99 results ### Compare Products Showing 1 - 25 of 99 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Google Cloud Translation AI](/translation-management/google-cloud-translation-ai-profile/) - Overall rating: 4.8/5 - Reviews: 5 - Starting price: $0.08/month - Free trial: Available - Free demo: Not available #### Overview Google Cloud Translation AI is a machine translation tool designed to translate text, documents, and media files across multiple languages in real time. It is used by businesses [Read more](/translation-management/google-cloud-translation-ai-profile/) #### Features ##### Best rated features - Multi-Language: 4.8/5 - Workflow Management: 4.3/5 - Memory Management: 4/5 [See all features](/translation-management/google-cloud-translation-ai-profile/#key-features) #### Pricing ##### Cloud Translation - Basic (v2) - Price: $20.00/month - First 500,000 characters per month are free (applied as a $10 credit monthly). ##### Cloud Translation - Advanced (v3) - Price: $0.08/month - First 500,000 characters per month are free (applied as a $40 credit monthly). [See full pricing details](/translation-management/google-cloud-translation-ai-profile/#pricing-and-plans) --- ### [SAS Viya](/data-catalog/sas-viya-profile/) - Overall rating: 4.4/5 - Reviews: 12 - Free trial: Available - Free demo: Not available #### Overview SAS Viya is a cloud-native platform designed for data analytics, machine learning and data management. It supports organizations in industries such as banking, insurance, [Read more](/data-catalog/sas-viya-profile/) #### Features ##### Best rated features - Workflow Management: 5/5 - Self-service Analytics: 5/5 - Modeling & Simulation: 5/5 - Configurable Workflow: 5/5 ##### Worst rated features - Real-Time Analytics: 2/5 - Data Connectors: 2/5 - Visual Discovery: 2/5 - Data Extraction: 3/5 [See all features](/data-catalog/sas-viya-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/data-catalog/sas-viya-profile/#pricing-and-plans) --- ### [Speechmatics](/nlp/speechmatics-profile/) - Overall rating: 4.5/5 - Reviews: 2 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview Speechmatics provides automatic speech recognition technology via an API. The service is targeted at companies across various industries that want to add speech-to-text [Read more](/nlp/speechmatics-profile/) #### Pricing ##### Free - Price: $0.00/month - Perfect for evaluation, prototyping, and getting hands-on with foundational speech technology. ##### Pro - Price: $0.03/month - For teams and businesses that need powerful speech technology with pay-as-you-go flexibility Batch ##### Enterprise - Price: Custom - Pricing available upon request - Tailored plans for organizations with complex needs, high volumes, and advanced integration [See full pricing details](/nlp/speechmatics-profile/#pricing-and-plans) --- ### [Denser Search and Chat](/live-chat/denser-ai-profile/) - Overall rating: 5.0/5 - Reviews: 31 - Starting price: $19.00/month - Free trial: Available - Free demo: Not available #### Overview Denser Search and Chat is an AI chatbot and search platform that helps small to midsize businesses across e-commerce, healthcare, legal, and customer support industries manage [Read more](/live-chat/denser-ai-profile/) #### Features ##### Best rated features - Natural Language Processing: 5/5 - Lead Capture: 5/5 - AI/Machine Learning: 5/5 - Chatbot: 5.0/5 [See all features](/live-chat/denser-ai-profile/#key-features) #### Pricing ##### Starter - Price: $19.00/month - $19/Per Month 2 DenserBot 1500 queries per month Maximum of 100 docs/webpages or 50M doc storage ##### Standard - Price: $89.00/month - $89 / Per Month Details: 4 DenserBot 7500 queries per month Maximum of 2000 docs/webpages or 1G [See full pricing details](/live-chat/denser-ai-profile/#pricing-and-plans) --- ### [Clootrack](/customer-satisfaction/clootrack-profile/) - Overall rating: 5/5 - Reviews: 16 - Starting price: $25,000.00/year - Free trial: Available - Free demo: Not available #### Overview Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful [Read more](/customer-satisfaction/clootrack-profile/) #### Features ##### Best rated features - Sentiment Analysis: 5/5 - Negative Feedback Management: 5/5 - Multi-Channel Communication: 5/5 - Communication Management: 5/5 ##### Worst rated features - Natural Language Processing: 3/5 - Customizable Reports: 4/5 - Real-Time Analytics: 4/5 [See all features](/customer-satisfaction/clootrack-profile/#key-features) #### Pricing ##### Basic - Price: $25,000.00/year [See full pricing details](/customer-satisfaction/clootrack-profile/#pricing-and-plans) --- ### [MeetRox](/product/449689-MeetRox/) - Overall rating: 5/5 - Reviews: 9 - Free trial: Not available - Free demo: Not available #### Overview MeetRox is the ultimate solution for optimizing your sales meetings with artificial intelligence. Integrated with leading CRM systems such as Salesforce, HubSpot CRM, RD CRM, [Read more](/product/449689-MeetRox/) #### Features ##### Best rated features - Call Recording: 5/5 - Automatic Transcription: 5/5 - Conversation Intelligence: 4.8/5 - Document Management: 4.5/5 ##### Worst rated features - Search/Filter: 3.7/5 - Training Management: 4/5 - Content Library: 4/5 - Commenting/Notes: 4/5 [See all features](/product/449689-MeetRox/#key-features) --- ### [Moveo.AI](/customer-communications-mngt/moveo-ai-profile/) - Overall rating: 5/5 - Reviews: 9 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language [Read more](/customer-communications-mngt/moveo-ai-profile/) #### Features ##### Best rated features - For No-Code Development: 5/5 - Natural Language Processing: 5/5 - Feedback Management: 5/5 - Multi-Channel Communication: 5/5 [See all features](/customer-communications-mngt/moveo-ai-profile/#key-features) #### Pricing ##### Free Trial - Price: $0.00/month [See full pricing details](/customer-communications-mngt/moveo-ai-profile/#pricing-and-plans) --- ### [Microsoft 365](/productivity/microsoft-365-profile/) - Overall rating: 4.6/5 - Reviews: 14,175 - Starting price: $6.00/month - Best for: Meeting Management - Free trial: Available - Free demo: Not available #### Overview Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office [Read more](/productivity/microsoft-365-profile/) ##### What users love - Intuitive design and customization options - Comprehensive office productivity suite - Streamlined email and communication hub ##### To take in mind - Recurring costs and value concerns - Complex and inconsistent interface experience - Account management and login frustrations #### Features ##### Best rated features - Messaging: 5/5 - Appointment Management: 5/5 - Real-Time Updates: 5/5 - Booking Management: 5/5 ##### Worst rated features - Document Automation: 3.8/5 - Live Chat: 4/5 - User Management: 4/5 [See all features](/productivity/microsoft-365-profile/#key-features) #### Pricing ##### Microsoft 365 Personal - Price: $9.99/month - It is for personal use of a single user with an option to buy it annually at $69.99/year ##### Microsoft 365 Family - Price: $12.99/month - It is for use up to 6 persons with an option to avail the annual subscription at $99.99/year ##### Microsoft 365 Business Basic - Price: $6.00/month - The business plan includes one month free trial and subscription renewal on month or annual basis. [See full pricing details](/productivity/microsoft-365-profile/#pricing-and-plans) --- ### [HumanFirst](/product/463240-HumanFirst/) - Overall rating: 4.9/5 - Reviews: 11 - Free trial: Available - Free demo: Not available #### Overview HumanFirst helps teams with any level of technical expertise transform unstructured text and conversation data into customizable training datasets and actionable business insights. [Read more](/product/463240-HumanFirst/) #### Pricing ##### Plan - Price: Custom - Pricing available upon request [See full pricing details](/product/463240-HumanFirst/#pricing-and-plans) --- ### [Smodin](/product/516597-Smodin/) - Overall rating: 5/5 - Reviews: 8 - Starting price: $15.00/month - Free trial: Available - Free demo: Not available #### Overview Smodin is a cloud-based AI writing platform that serves students, researchers, educators, content writers, marketers, business professionals, and enterprise teams across education, [Read more](/product/516597-Smodin/) #### Features ##### Best rated features - Text Analysis: 4.5/5 - Text Editing: 4.5/5 - Generative AI: 4.5/5 - Natural Language Processing: 4.3/5 ##### Worst rated features - Reporting/Analytics: 2/5 - Search: 3/5 - Sentiment Analysis: 4/5 [See all features](/product/516597-Smodin/#key-features) #### Pricing ##### Teachers - Price: $15.00/month - Starter Plan ##### Students - Price: $25.00/month - Best Value ##### Ultimate - Price: $30.00/month - Premium [See full pricing details](/product/516597-Smodin/#pricing-and-plans) --- ### [Deep Talk](/customer-experience/deep-talk-profile/) - Overall rating: 4.8/5 - Reviews: 12 - Starting price: $90.00/month - Free trial: Available - Free demo: Not available #### Overview Analyzing customer and employee feedback has become effortless with Deep Talk. This powerful tool can turn various forms of text such as surveys, reviews, chats, and emails into [Read more](/customer-experience/deep-talk-profile/) #### Features ##### Best rated features - Data Visualization: 5/5 - Surveys & Feedback: 5/5 - Data Discovery: 5/5 - Text Analysis: 5/5 ##### Worst rated features - Tagging: 3/5 - Predictive Analytics: 4/5 - Machine Learning: 4/5 [See all features](/customer-experience/deep-talk-profile/#key-features) #### Pricing ##### Basic - Price: $90.00/month [See full pricing details](/customer-experience/deep-talk-profile/#pricing-and-plans) --- ### [Atribus](/marketing/atribus-profile/) - Overall rating: 4.8/5 - Reviews: 5 - Starting price: €3,900.00/year - Free trial: Not available - Free demo: Not available #### Overview Atribus is a cloud-based consumer intelligence solution that allows users to monitor digital media sources and track the most relevant content regarding their brand, topics and [Read more](/marketing/atribus-profile/) #### Features ##### Best rated features - Text Analysis: 5/5 - Social Listening: 5/5 - Data Visualization: 5/5 - Multi-Channel Data Collection: 5/5 ##### Worst rated features - Social Media Integration: 3/5 - Real-Time Monitoring: 3/5 - Real-Time Notifications: 3/5 - Reporting & Statistics: 4/5 [See all features](/marketing/atribus-profile/#key-features) --- ### [Verithos](/product/547000-Verithos/) - Overall rating: 4.8/5 - Reviews: 5 - Starting price: $12.00/month - Free trial: Not available - Free demo: Not available #### Overview Verithos is an AI-powered qualitative research platform designed to transform raw transcripts into research drafts with traceable evidence. It is used by academic researchers, [Read more](/product/547000-Verithos/) #### Features ##### Best rated features - Machine Learning: 5/5 - Data Coding: 5/5 - Natural Language Processing: 5/5 - Data Extraction: 4.8/5 ##### Worst rated features - Text Analysis: 2/5 - Data Visualization: 4/5 [See all features](/product/547000-Verithos/#key-features) --- ### [Cortical.io](/machine-learning/cortical-io-profile/) - Overall rating: 5/5 - Reviews: 2 - Free trial: Not available - Free demo: Not available #### Overview Cortical.io helps organizations optimize their business processes, improve service quality, utilize high-value resources, and gain actionable insights to maximize revenue and [Read more](/machine-learning/cortical-io-profile/) #### Features ##### Best rated features - Text Analysis: 5/5 - Topic Classification: 5/5 - Search/Filter: 5/5 - Data Extraction: 5/5 [See all features](/machine-learning/cortical-io-profile/#key-features) --- ### [FirstLanguage](/live-chat/firstlanguage-profile/) - Overall rating: 5/5 - Reviews: 2 - Starting price: $150.00/month - Free trial: Not available - Free demo: Not available #### Overview FirstLanguage API is a cloud-based API service. It enables developers to build NLP-based applications. FirstLanguage enables non-NLP developers who are not well versed with NLP [Read more](/live-chat/firstlanguage-profile/) #### Features ##### Best rated features - Text Analysis: 5/5 - Part of Speech Tagging: 5/5 - Machine Learning: 5/5 - Multi-Language: 5/5 ##### Worst rated features - Topic Classification: 4/5 [See all features](/live-chat/firstlanguage-profile/#key-features) --- ### [Klondike](/bpm/klondike-profile/) - Overall rating: 5/5 - Reviews: 2 - Free trial: Not available - Free demo: Not available #### Overview Klondike platform provides automation and AI technologies dedicated to customer care processes with the protection of business know-how, that remains with the customer as an [Read more](/bpm/klondike-profile/) #### Features ##### Best rated features - Drag & Drop: 5/5 - Machine Learning: 5/5 - Natural Language Processing: 5/5 - AI/Machine Learning: 5/5 [See all features](/bpm/klondike-profile/#key-features) --- ### [Wrench.ai](/customer-advocacy/wrench-ai-profile/) - Overall rating: 5/5 - Reviews: 2 - Starting price: $500.00/month - Free trial: Not available - Free demo: Not available #### Overview Wrench.ai is a cloud-based AI marketing and sales personalization platform serving businesses of all sizes, from small teams to large enterprises, across a wide range of [Read more](/customer-advocacy/wrench-ai-profile/) #### Features ##### Best rated features - Website Analytics: 5/5 - Behavioral Targeting: 5/5 - Recommendations: 5/5 [See all features](/customer-advocacy/wrench-ai-profile/#key-features) --- ### [Accern](/artificial-intelligence/accern-profile/) - Overall rating: 5/5 - Reviews: 1 - Starting price: $7,500.00/month - Free trial: Not available - Free demo: Not available #### Overview Accern empowers domain experts and business analysts to extract the most accurate insights from massive streams of unstructured text data–including news, social media, industry [Read more](/artificial-intelligence/accern-profile/) #### Features ##### Best rated features - Machine Learning: 5/5 - Sentiment Analysis: 5/5 - Search/Filter: 5/5 [See all features](/artificial-intelligence/accern-profile/#key-features) --- ### [IBM Watson Discovery](/bi/ibm-watson-discovery-profile/) - Overall rating: 5/5 - Reviews: 1 - Starting price: $500.00 - Free trial: Available - Free demo: Not available #### Overview IBM Watson Discovery is an AI-powered search and text analytics platform that helps enterprise organizations across industries find answers and insights within large volumes of [Read more](/bi/ibm-watson-discovery-profile/) #### Pricing ##### Basic - Price: $500.00 [See full pricing details](/bi/ibm-watson-discovery-profile/#pricing-and-plans) --- ### [Klart AI](/aiops-platforms/klart-ai-profile/) - Overall rating: 5/5 - Reviews: 1 - Starting price: €19.00/month - Free trial: Available - Free demo: Not available #### Overview Klart AI is an AI assistant tailored to simplify and boost workplace dynamics. The software helps businesses with managing tasks in JIRA, sharing files on Google Drive or OneDrive, [Read more](/aiops-platforms/klart-ai-profile/) #### Features ##### Best rated features - Chat/Messaging: 5/5 - AI/Machine Learning: 5/5 - For Sales Teams/Organizations: 5/5 - Reporting/Analytics: 5/5 ##### Worst rated features - Chatbot: 4/5 [See all features](/aiops-platforms/klart-ai-profile/#key-features) #### Pricing ##### Pro - Price: €19.00/month ##### Enterprise - Price: €24.00/month [See full pricing details](/aiops-platforms/klart-ai-profile/#pricing-and-plans) --- ### [Krater.ai](/product/511557-Krater-ai/) - Overall rating: 5/5 - Reviews: 1 - Starting price: $28.00 - Free trial: Not available - Free demo: Not available #### Overview Krater.ai is a cloud-based AI workspace that serves individuals, freelancers, creators, developers, marketers, students, and small to mid-sized businesses across a wide range of [Read more](/product/511557-Krater-ai/) #### Features ##### Best rated features - Machine Learning: 5/5 - Chatbot: 4/5 [See all features](/product/511557-Krater-ai/#key-features) --- ### [Revenue AI](/pricing-optimization/revenue-ai-profile/) - Overall rating: 5/5 - Reviews: 1 - Starting price: $30.00/year - Free trial: Available - Free demo: Not available #### Overview Revenue.AI provides a Comprehensive AI-driven Platform and virtual Center of Excellence to Automate Revenue Management for CPG & Retail. The Platform was designed to reduce the [Read more](/pricing-optimization/revenue-ai-profile/) #### Features ##### Best rated features - Data Capture and Transfer: 5/5 - Data Synchronization: 5/5 - Multi-Language: 5/5 - Data Transformation: 5/5 ##### Worst rated features - Forms Management: 4/5 [See all features](/pricing-optimization/revenue-ai-profile/#key-features) #### Pricing ##### Basic - Price: $30.00/year [See full pricing details](/pricing-optimization/revenue-ai-profile/#pricing-and-plans) --- ### [Speechactors](/audio-editing/speechactors-profile/) - Overall rating: 5/5 - Reviews: 1 - Starting price: $14.00one time - Free trial: Available - Free demo: Not available #### Overview Speechactors is AI-Driven Text to Speech Generation cloud tool. You can easily convert the text into natural human-sounding speech and download it as an MP3 file instantly. The [Read more](/audio-editing/speechactors-profile/) #### Pricing ##### Basic - Price: $14.00one time [See full pricing details](/audio-editing/speechactors-profile/#pricing-and-plans) --- ### [Speechify AI Dubbing](/text-to-speech/speechify-ai-dubbing-profile/) - Overall rating: 5/5 - Reviews: 1 - Free trial: Not available - Free demo: Not available #### Overview Speechify AI Dubbing is a cloud-based video localization tool that serves individual creators, e-learning developers, marketers, corporate training teams, post-production teams, [Read more](/text-to-speech/speechify-ai-dubbing-profile/) --- ### [Speechify Voice Over Studio](/text-to-speech/voice-over-studio-profile/) - Overall rating: 5/5 - Reviews: 1 - Free trial: Not available - Free demo: Not available #### Overview Speechify Voice Over Studio is an advanced text-to-speech technology tool designed for video creators, podcasters, narrators, game developers, and business professionals. This [Read more](/text-to-speech/voice-over-studio-profile/) #### Features ##### Best rated features - Custom Voices: 5/5 - Text Analysis: 5/5 - Voice Generator: 5/5 [See all features](/text-to-speech/voice-over-studio-profile/#key-features) --- 1 [2](https://www.softwareadvice.com/nlp/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/nlp/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/nlp/?__ai_markdown=true&page=4) You say, _“Alexa, play some music.”_ and a device responds in a humanlike voice and starts a song. Amazing how the device activates when it hears your command, understands the intent, executes an action, and provides feedback, all within a few seconds. Such interactions are made possible by natural language processing (NLP), which uses technologies such as artificial intelligence (AI) and machine learning (ML) to understand human language. The NLP technology also allows finding insights from within heaps of written unstructured data sources such as emails, call center transcripts, or social media conversations. In this buyers guide, we’ll talk about NLP software solutions, what exactly they do, what are their features, what to consider when buying one, etc. Here's what we'll cover: - [What is natural language processing (NLP) software?](#WhatisnaturallanguageprocessingNLPsoftware) - [Common features of NLP software](#CommonfeaturesofNLPsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of NLP software](#BenefitsofNLPsoftware) - [Key considerations when selecting NLP software](#KeyconsiderationswhenselectingNLPsoftware) - [Market trends to understand](#Markettrendstounderstand) ## What is natural language processing (NLP) software? Natural language processing (NLP) software is a tool that uses AI and ML to help computers understand, interpret, and manipulate human language in the form of speech and text. The software offers features such as text analysis, sentiment analysis, part of speech tagging, and more to achieve that. NLP software can be utilized in a variety of business areas such as customer service, customer experience, sales (in the form of chatbots), and data analysis. _Text analytics in_ [Medallia](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) _(_[Source](https://www.softwareadvice.com/customer-loyalty/medallia-profile/)_)_ ## Common features of NLP software There are some features that most NLP solutions offer: | Feature | Description | | --- | --- | | Text analysis/text mining | Analyze unstructured data in text in emails, social media conversations, chats, etc., and obtain easy-to-understand and useful information. It also includes tokenization to break down a string of words into semantically useful units called tokens. | | Sentiment analysis | Determine a chunk of text as positive, negative, or neutral and assign weighted sentiment scores. | | Syntax analysis | Analyze a string of symbols (or tokens) and identify the syntactic structure of a text and the dependency relationships between words. | | Semantic analysis/ topic clustering | Analyze sentences to identify the topic discussed in the text and the relationship between different concepts used in the text. | | Reporting/analytics | Derive insights in the form of summary reports and visualize them on charts or graphs. | | Part of speech tagging | Identify the appropriate part of speech for the words in a sentence, depending on the definition of each word and its context. | | Language detection | Detect text in multiple languages and perform analysis on them. It also allows converting the text in one language into another language. | --- ## What type of buyer are you? The right type of NLP software depends on your unique requirements as well as the expertise level of your in-house IT team. Check the buyer category you belong to before making a decision. **Small and midsize businesses:** These buyers usually look for a tool to take care of immediate business requirements such as customer service conversation analysis, social media monitoring, website experience analysis, financial agreements, and contracts analysis. The suitable applications, in this case, are cloud-based NLP products that offer basic text analysis, semantic analysis, reporting, and language detection capabilities. **Large enterprises:** These buyers want a feature-rich data analysis platform with advanced features such as speech-to-text analysis and predictive analytics. The platform should also offer integration with a wide range of enterprise tools and support functionalities such as the ability to analyze and derive insights from customer journeys across multiple channels such as social media or email. ## Benefits of NLP software Here are the key benefits of NLP software for your business: **Automation can save time:** Manual data analysis on huge datasets can take days or weeks. Whereas NLP solutions can automate and complete the process in minutes or even seconds. This data processing can be performed on datasets from various sources such as documents, social media data, or online reviews data. **Build better strategies and improve customer service:** NLP software is intended to help organizations find insights from emails, customer reviews, social media, support tickets, and other texts. The software uses features such as sentiment analysis, part of speech tagging, and tokenization to parse the intention of words, which allows building better strategies to fulfill customer needs. ## Key considerations when selecting NLP software Before investing in NLP software, businesses should carefully analyze their requirements. **Business requirements:** Check which team will be using the NLP software—Is it going to be used entirely internally, such as by the finance team to consolidate financial agreements, or will it be used by a team such as the customer service department where external users will come into the picture. If you are purchasing it for an internal team, make sure it supports functions such as credit scoring and document search. If you want it for departments such as customer service, look for a solution with strong sentiment analysis capabilities. **Additional capabilities:** Nowadays, there are advanced functionalities such as optical character recognition and speech-to-text conversion that are rapidly evolving into key business requirements. Check whether investing in an NLP system that offers such advanced capabilities will make any impact on your return on investment in the long term. **Open source tools:** If your text analysis requirements exceed what existing tools on the market support or you have an IT team with specialized domain knowledge, you can go for open source NLP tools. You choose your own algorithms or methodology and implement components such as classification, tokenization, stemming, or parsing as you need. ## Market trends to understand Below are some of the NLP software-related trends: **NLP in automating customer service.** Owing to the increase in digitalization, there is an upsurge in customer support tickets, which is increasing the need to process a high volume of tickets and provide fast responses to queries. NLP tools can be integrated with help desk software, which could help in automating tasks such as automatic tagging and routing of support tickets. **NLP in social media monitoring.** Analyzing customer sentiments on social media helps businesses understand negative/positive perceptions about their brands, thus giving them the opportunity to improve their products/services. Additionally, NLP solutions help understand the impact of marketing campaigns and evaluate how customers react to different marketing initiatives. With so many options, choosing the right NLP tool can be a tedious task. For real advice from real people, [schedule a call with us](https://calendly.com/appointments-34/software-advice-appointment?month=2021-03). Don’t worry it’s free! **_Note:_** _The application selected in this guide is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been taken from sources believed to be reliable at the time of publication._ ### Related Natural Language Processing (NLP) Software - [Medical Transcription Software](https://www.softwareadvice.com/medical-transcription/) - [Speech Analytics Software](https://www.softwareadvice.com/speech-analytics/) - [Speech Recognition Software](https://www.softwareadvice.com/speech-recognition/) - [Transcription Software](https://www.softwareadvice.com/transcription/)