# Chattermill Software Reviews, Demo & Pricing - 2026 > Review of Chattermill Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Chattermill Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) # Chattermill 2026: Benefits, Features & Pricing Wondering if Chattermill is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Chattermill 4.5 [(25)](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) Pricing Pricing available upon request ### About Chattermill The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love. Here's why we're different: We unify customer data across 50+ integrations. Chattermill’s AI model was built specifically for CX. Our platform delivers actionable insights to help you make informed decisions. We provide exceptional customer support and industry expertise when you need it. We make CX a revenue-driving... function for your business. Wondering if Chattermill is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Chattermill User Interface ## Popular Chattermill Alternatives Main Product Chattermill 4.5 [(25)](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.22Value for money - 4.58Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10461)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2896)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(45)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.85Customer support - 4.84Functionality Pricing Starting at $63.00 per month Get Price ## Chattermill Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pro Pricing available upon request No plan information available Team Pricing available upon request No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Chattermill Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Chattermill Access Controls/Permissions Activity Dashboard Ad hoc Analysis AI/Machine Learning Alerts/Notifications API Boolean Search Categorization/Grouping Chat/Messaging Collaboration Tools Commenting/Notes Contextual Search Customer Experience Management Customer Profiles Customizable Reports Data Analysis Tools Data Classification Data Cleansing Data Extraction Data Import/Export Data Verification Drag & Drop Entity Analysis Feedback Management Filtering Full Text Search Language Detection Machine Learning Metadata Management Monitoring Multi-Channel Data Collection Multi-Language Multiple Data Sources Natural Language Processing Part of Speech Tagging Pattern Detection and Recognition Performance Metrics Predictive Analytics Predictive Modeling Quantitative Analysis Ratings/Reviews Real-Time Analytics Real-Time Data Reporting & Statistics Search/Filter Segmentation Semantic Search Sentiment Analysis Single Sign On Social Media Integration Spam Detection Summarization Surveys & Feedback Tagging Taxonomy Classification Text Analysis Third-Party Integrations Topic Classification Topic Clustering Trend Analysis Visual Analytics Workflow Automation Workflow Management ## Chattermill Integrations Medallia Experience Cloud Integration rated undefined from -1 review Wootric Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review AskNicely Integration rated undefined from -1 review Dixa Integration rated undefined from -1 review Delighted Integration rated undefined from -1 review See all 26 integrations ## Chattermill User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 28% 3 4% 2 4% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.2 Customer support 4.6 Functionality 4.4 MW Mez W. Verified reviewer Computer Software 501-1000 employees Used monthly for less than 12 months Reviewed September 2024 Easy to use understand insights, accurately tagging and analytics 5 Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used. Cons: Some of the colours on the charts could be improved. Read More KD Katy D. Verified reviewer Design 201-500 employees Used monthly for less than 12 months Reviewed September 2024 Relevant, granular insights on what our customer like and don't like 5 Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers Cons: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts. Read More EK Emma K. Verified reviewer Airlines/ Aviation 1001-5000 employees Used daily for more than 2 years Review source Reviewed October 2021 great idea, not working for me 2 verbatim feedback being categorized and highlighted. Ratings Breakdown 2 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: trending user feedback helping us to understand what travellers want Cons: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered Read More SS Shaina S. Verified reviewer Consumer Goods 201-500 employees Used daily for more than 2 years Review source Reviewed October 2021 Great product 4 Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well Cons: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked. Read More LR Lorena R. Verified reviewer Real Estate 1001-5000 employees Used daily for less than 2 years Review source Reviewed October 2021 Use of it in a startup 4 Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: The integration with the other features that we use works very well! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly. Cons: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend. Read More AD Alessandra D. Verified reviewer Real Estate 1001-5000 employees Used daily for more than 2 years Review source Reviewed October 2021 Its a good software 4 Ratings Breakdown 2 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: the sentimental analisys are really good and insightful Cons: dashboards and filters are difficult to use then Read More KV Kevin V. Verified reviewer Internet 51-200 employees Used monthly for more than 2 years Review source Reviewed October 2021 Highly recommend - a must when you collect many users feedbacks 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Clear interface, there is barely any work to do once it's set up to analyse your customer's feedbacks. Powerful sentiment analysis and category matching system. Cons: I don't really have anything in mind, every time we had a feature idea and mentioned to them, it was already on their roadmap and had the chance to test some of those in beta version. Reasons for choosing Chattermill We found it was quite a unique solution and adapted to our needs. Read More MS Mel S. Verified reviewer Cosmetics 51-200 employees Used daily for less than 12 months Review source Reviewed October 2021 Game Changer 5 Superb. The onboarding and ongoing support from our CSM is AMAZING Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: For us, Chattermill has been a game changer. By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers Cons: Maybe some better reporting and analytics, it would be good to be able to run some reports covering MAT time frames Read More JZ Justyna Z. Verified reviewer Financial Services 51-200 employees Used weekly for less than 2 years Review source Reviewed October 2021 Thanks a mil you're there Chattermill... but also keep improving 4 Thanks to Chattermill analysing CSAT and NPS is so much easier, we would overall recommend it Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot. They also have excellent support Cons: There are some tiny rough edges to the product which they improve all the time. We integrated with Stella Connect and it wasn't super easy to get the data right from the start. It's definitely more useful as a sentiment gauge than a data tool Read More MW Me W. Verified reviewer Information Technology and Services 501-1000 employees Used monthly for less than 12 months Reviewed December 2022 Chattermill is the benchmark for customer feedback analytics 5 Chattermill enables us to quickly and accurately identify trends in our customer feedback, which we wouldn’t have been able to do at scale ourselves. We are now able to understand what drives friction in our interactions with customers and take steps quicker than before. This has allowed us to prevent at-risk customers from churning and improved our customer experience dramatically. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Chattermill has greatly improved our customer feedback process. Its user-friendly interface makes it easy for our team to quickly and efficiently analyze customer feedback and extract insights. The speed at which we are able to make changes to our processes and understand what’s important to our customer has made a massive difference to us as a company. The support team at Chattermill is always available to help with any questions or issues we may have. Cons: Can’t think of anything I dislike at the moment. Read More Showing 1 - 10 of 25 Reviews [See All Reviews](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) ## Chattermill Popular Comparisons [SurveyMonkey vs Chattermill](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/vs/surveymonkey/)[Trustpilot vs Chattermill](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/vs/trustpilot/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **4** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10461) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6978) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? 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