--- title: "Chattermill Software Reviews, Demo & Pricing - 2026" description: "Review of Chattermill Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Chattermill Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) # Chattermill Review Custom quote 3 plans Wondering if Chattermill is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Chattermill 4.5 [(25)](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) Pricing Pricing available upon request ### About Chattermill The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love. Here's why we're different: We unify customer data across 50+ integrations. Chattermill’s AI model was built specifically for CX. Our platform delivers actionable insights to help you make informed decisions. We provide exceptional customer support and industry expertise when you need it. We make CX a revenue-driving... function for your business. Do you work for Chattermill? [Manage this product listing](https://www.g2.com/products/chattermill/claim_requests/new?auto=true) Wondering if Chattermill is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Chattermill User Interface ## Popular Chattermill Alternatives Main Product Chattermill 4.5 [(25)](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.22Value for money - 4.58Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) 4.8 [(68)](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.86Value for money - 4.86Customer support - 4.71Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Enterpret](https://www.softwareadvice.com/bi/enterpret-profile/) 4.8 [(6)](https://www.softwareadvice.com/bi/enterpret-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 3.60Value for money - 4.20Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [unitQ](https://www.softwareadvice.com/qualitative-data-analysis/unitq-monitor-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [Keatext](https://www.softwareadvice.com/customer-experience/keatext-profile/) 3.8 [(19)](https://www.softwareadvice.com/customer-experience/keatext-profile/#reviews) Ratings Breakdown - 4.05Ease of use - 3.67Value for money - 4.29Customer support - 3.53Functionality Pricing Starting at $550.00 per month Get Price Alternative Product [Lumoa](https://www.softwareadvice.com/customer-experience/lumoa-profile/) 4.4 [(12)](https://www.softwareadvice.com/customer-experience/lumoa-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.82Value for money - 4.90Customer support - 4.08Functionality Pricing Starting at €629.00 per month Get Price ## Chattermill Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pro Pricing available upon request No plan information available Team Pricing available upon request No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Chattermill Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Chattermill Access Controls/Permissions Activity Dashboard Ad hoc Analysis AI/Machine Learning Alerts/Notifications API Boolean Search Categorization/Grouping Chat/Messaging Collaboration Tools Commenting/Notes Contextual Search Customer Experience Management Customer Profiles Customer Segmentation Customizable Reports Dashboard Data Analysis Tools Data Classification Data Cleansing Data Extraction Data Import/Export Data Verification Data Visualization Drag & Drop Entity Analysis Feedback Management Filtering Full Text Search Language Detection Machine Learning Metadata Management Monitoring Multi-Channel Data Collection Multiple Data Sources Natural Language Processing Negative Feedback Management Part of Speech Tagging Pattern Detection and Recognition Performance Metrics Predictive Analytics Predictive Modeling Quantitative Analysis Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Reporting/Analytics Reporting & Statistics Search/Filter Semantic Search Sentiment Analysis Single Sign On Social Media Integration Spam Detection Summarization Survey/Poll Management Surveys & Feedback Tagging Taxonomy Classification Text Analysis Third-Party Integrations Topic Classification Topic Clustering Trend Analysis Visual Analytics Workflow Automation Workflow Management ## Chattermill Integrations Medallia Experience Cloud Integration rated undefined from -1 review Wootric Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review AskNicely Integration rated undefined from -1 review Dixa Integration rated undefined from -1 review Delighted Integration rated undefined from -1 review See all 25 integrations ## Chattermill User Reviews ## Chattermill customer ratings - Overall rating: 4.5/5 - Total reviews: 25 ### Rating distribution - 5 stars: 16 reviews (64%) - 4 stars: 7 reviews (28%) - 3 stars: 1 reviews (4%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.2/5 - Customer support: 4.6/5 - Functionality: 4.4/5 --- ### Great product - Overall rating: 4/5 - Reviewer: Shaina S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well #### Cons Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked. --- ### Use of it in a startup - Overall rating: 4/5 - Reviewer: Lorena R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The integration with the other features that we use works very well! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly. #### Cons We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend. --- ### great idea, not working for me - Overall rating: 2/5 - Reviewer: Emma K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. verbatim feedback being categorized and highlighted. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros trending user feedback helping us to understand what travellers want #### Cons For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered --- ### Its a good software - Overall rating: 4/5 - Reviewer: Alessandra D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the sentimental analisys are really good and insightful #### Cons dashboards and filters are difficult to use then --- ### Highly recommend - a must when you collect many users feedbacks - Overall rating: 5/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clear interface, there is barely any work to do once it's set up to analyse your customer's feedbacks. Powerful sentiment analysis and category matching system. #### Cons I don't really have anything in mind, every time we had a feature idea and mentioned to them, it was already on their roadmap and had the chance to test some of those in beta version. #### Reasons for choosing Chattermill We found it was quite a unique solution and adapted to our needs. --- ### Game Changer - Overall rating: 5/5 - Reviewer: Mel S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Superb. The onboarding and ongoing support from our CSM is AMAZING #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For us, Chattermill has been a game changer. By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers #### Cons Maybe some better reporting and analytics, it would be good to be able to run some reports covering MAT time frames --- ### Thanks a mil you're there Chattermill... but also keep improving - Overall rating: 4/5 - Reviewer: Justyna Z. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thanks to Chattermill analysing CSAT and NPS is so much easier, we would overall recommend it #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot. They also have excellent support #### Cons There are some tiny rough edges to the product which they improve all the time. We integrated with Stella Connect and it wasn't super easy to get the data right from the start. It's definitely more useful as a sentiment gauge than a data tool --- ### Chattermill is the benchmark for customer feedback analytics - Overall rating: 5/5 - Reviewer: Me W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Chattermill enables us to quickly and accurately identify trends in our customer feedback, which we wouldn’t have been able to do at scale ourselves. We are now able to understand what drives friction in our interactions with customers and take steps quicker than before. This has allowed us to prevent at-risk customers from churning and improved our customer experience dramatically. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chattermill has greatly improved our customer feedback process. Its user-friendly interface makes it easy for our team to quickly and efficiently analyze customer feedback and extract insights. The speed at which we are able to make changes to our processes and understand what’s important to our customer has made a massive difference to us as a company. The support team at Chattermill is always available to help with any questions or issues we may have. #### Cons Can’t think of anything I dislike at the moment. --- ### Great software for NLP of qualitative feedback - Overall rating: 4/5 - Reviewer: Beer G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Sentiment analysis with easy to use no-code analytics. #### Cons Hard to configure before you can actually start using it --- ### Easy to use understand insights, accurately tagging and analytics - Overall rating: 5/5 - Reviewer: Mez W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used. #### Cons Some of the colours on the charts could be improved. --- Showing 1 - 10 of 25 Reviews [See All Reviews](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2928) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (984) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (393) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Chattermill with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice