--- title: "Benevity Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Benevity. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Benevity is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/benevity-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Donation Management Software](https://www.softwareadvice.com/nonprofit/crm-software-comparison/) / [Benevity](https://www.softwareadvice.com/nonprofit/benevity-profile/) / Benevity Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/benevity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/benevity-profile/alternatives/) # Benevity User Reviews ## Reviews summary - Overall rating: 3.4/5 - Total reviews: 42 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 2.9/5 - Value for money: 3.0/5 - Functionality: 3.3/5 ### Rating distribution - 5 stars: 18 reviews (43%) - 4 stars: 6 reviews (14%) - 3 stars: 4 reviews (10%) - 2 stars: 2 reviews (5%) - 1 star: 12 reviews (29%) ### Most mentioned pros - The integration with payroll systems streamlines donation matching, and the reporting tools provide comprehensive data on employee engagement and program impact. - Employees appreciate it for tracking volunteer time if your company allows that, and the integration among other API’s is simple. - Easy to use, and keeps track of donations and company matching. ### Most mentioned cons - The user interface and search functions are not ideal. - I am not even sure how the actual console works but I doubt it be any good based on the customer service. - Difficult processes that also seem to conflict ## Benevity customer reviews Showing reviews 1-25 of 42 (page 1). ### Benevity - Blessings - Overall rating: 5/5 - Reviewer: Ida T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What a blessing to all! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been on the receiving end of Benevity - and have been blessed by donations. Our donors like giving anonymously and their donations have made a big difference. They like that it was simple for them just to pick a cause that they wanted to support and Benevity does all the work for them. With automatic payroll deductions - they take how much you want to donate and send it where you want it to go. It's as simple as that #### Cons The only thing that we didn't like was not being able to thank the people that donated to us but that what the donor likes about Benevity that their donation is anonymous. So it's a win - win. --- ### Benevity makes tracking all of your volunteer hours easy. - Overall rating: 5/5 - Reviewer: Tammy W. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Benevity has been instrumental in our organization as we are a global enterprise. Benevity allows us to track all of our volunteer hours so that we my give grants to non-profit organizations as we provide an allowance to them of $25/hr for every employee hour volunteered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Benevity is easy to use and helps us track all of our volunteer time. I most like the fact that I can create an event that makes it easy for others to see where volunteers are needed and easy for them to sign up for the event. #### Cons So far, I have not found anything that I do not like about Benevity. --- ### Do no use this for fundraising - Overall rating: 2/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros You have the ability to have donations sent via a direct project. #### Cons There is zero direct support and you money sits in their accounts for months without being distributed. Do no use this for any project with any kind of timeline. You will be left holding the bill while Benevity holds your funds for months on end despite your donors sending receipts form their gifts.confirmijg funds are ready and available to be sent. #### Reasons for choosing Benevity I had used it and it was working, however something has since changed and I can't wait to never use this again. --- ### Benevity is great donation platform - Overall rating: 5/5 - Reviewer: Julia S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Very good experience, a great donation platform for charities! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was user friendly and it issued tax receipts to donors, so our organization didn't have to. #### Cons It requires an annual questionnaire that needs to be filled out. --- ### Ideal platform for your team's charity projects - Overall rating: 4/5 - Reviewer: Tenzin D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The ability to crowd source on Spark and being able to view the progress of our team's fund raising goal is amazing! Also, you can create challenges for your team to encourage participate in volunteering or other team building activities. #### Cons For the charities receiving funds via Benevity, it takes a while to receive the money. A portion of the total amount raised is deducted for administration fee. --- ### Efficient Platform for Managing Corporate Giving, with Room for Customization - Overall rating: 4/5 - Reviewer: Ryan W. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s a powerful tool that simplifies corporate social responsibility initiatives. Employees appreciate it for tracking volunteer time if your company allows that, and the integration among other API’s is simple. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Benevity is a robust platform for managing workplace giving, volunteering, and grant programs. From an admin perspective, the interface is user-friendly, making it easy to set up campaigns and track participation. The integration with payroll systems streamlines donation matching, and the reporting tools provide comprehensive data on employee engagement and program impact. However, occasional updates can cause minor glitches, and the customization options for campaigns could be more flexible. Overall, it’s a powerful tool that simplifies corporate social responsibility initiatives. #### Cons Occasional updates can cause minor glitches, and the customization options for campaigns could be more flexible. --- ### Ponzi scheme, monopoly not sure what Benevity is.... - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Benevity is dysfunctional at doing its very job just issuing funds. I am not even sure how the actual console works but I doubt it be any good based on the customer service. They are soo inconsistent with the distribution of funds, this literally seems like a Ponzi scheme. Meaning I dont think this company makes any revenue from the actual console, but simply spends money thats supposed to go to charites. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros That is a tool to receive matches and contributions. #### Cons Almost everything about the company is mediocre at best...the ceiling is the floor. After several years of dealing with this company nothing is consistent. It seems to be a poorly run company. I am not even sure if they are the only company in there industry, but they need some competition. I wouldn't be shocked if someone is going to prison from Benevity at some point. --- ### My friend [sensitive content hidden] defeated cancer - Overall rating: 1/5 - Reviewer: Matthew P. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered My friend [sensitive content hidden] defeated cancer, and ran this year's Chicago Marathon to raise money to help others in their own cancer battles. She had a great race [sensitive content hidden] , and I'm proud of her!In August she let me know that she was raising money for the American Cancer Society. I was happy to help.IF I had decided to contribute to her on-line web page, it would have taken me 5 seconds. My contribution would have been associated with [sensitive content hidden] fund raising, and I would have confirmation that the ACS received my donation.INSTEAD, I decided to contribute through the Benevity portal. After 5 weeks passed, Benevity claimed that my funds were "disbursed". But my contribution was never associated with [sensitive content hidden] fund raising, and I have no independent confirmation that the ACS actually received my donation.My rating for Benevity is 1 out of 5 stars. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. There isn't anything redeeming about using Benevity vs direct contribution. #### Cons Can't seem to track donation; no confidence that the funds went to the charity that I specified. --- ### Tricky to get it up and running - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the organized manner in which it keeps track of donor activity and the dashboard is organized and easy to follow and make sense of. #### Cons It was extremely difficult to set up and customer service was lacking. Also, I wish it gave us more regular updates than it does- often, there is a gift sitting in the system and we're not notified until we receive a monthly disbursement notification. --- ### Poor customer service - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Poor. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They are basic. Not much to it but it works when it actually does what it was design to do. #### Cons If you need help, you won't get much out of them. I had an issues that was unresolved for months simply because no one ever got back to me. --- ### Très décevant - Overall rating: 1/5 - Reviewer: Vicky N. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered J’attends un retour de leur service client depuis des semaines, ils ne répondent ni à mes mails ni à mes appels. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros L’application est visuelle mais le service client gâche l’expérience utilisateur #### Cons Le service client est inexistant. Ils enlèvent des associations de leur plateforme sans prévenir malgré le fait que nous ayons fait des dons et ne rendent pas l’argent (qu’ils ont encaissé) malgré de très nombreuses relances. Cela est immoral et interdit par la loi. --- ### Engaging employees through corporate volunteering made easy - Overall rating: 5/5 - Reviewer: Francesca T. - Verified reviewer: Yes - Industry: Publishing - Company size: 501-1000 employees - Product usage: Used other for free trial - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Engagement in our corporate volunteering program increased a lot with Alaya. More activities, great communication, great reporting! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alaya’s customer support is phenomenal - always there when we need them. And the platform has been so great for employee engagement - it’s been very positive for our teams. #### Cons Nothing, we’re very happy with Alaya and have no complains. --- ### Best tool to develop employee social engagement - Overall rating: 5/5 - Reviewer: Clémence F. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used other for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alaya is user-friendly and straight-forward, in just a few click you register and are ready to do good through hundreds of associative propositions. #### Cons As of today, a company cannot edit directly its "company page". --- ### Unnecessarily difficult to use - Overall rating: 1/5 - Reviewer: Nicholas L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. The whole “service” they provide is a joke #### Cons Difficult processes that also seem to conflict --- ### Using Benevity for Annual Giving - Overall rating: 5/5 - Reviewer: Abbe M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Every year I use this to donate my annual giving through my company. It makes knowing the budget I have to give very easy, and it's easy to see where I have donated to in my dashboard. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros There are local businesses/charities to donate to as well as large international charities. #### Cons The user interface and search functions are not ideal. --- ### So easy - Overall rating: 5/5 - Reviewer: Ivy T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is easy to navigate and I tend to teach my friends how to log their volunteering time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that Benevity connects the company and its employees to various nonprofits that are vetted in the system. It makes it so easy to set up volunteering events in the system and organize fun volunteering events for employee engagement. #### Cons I don't like that you can't delete volunteering hours in the system if you mess up. #### Reasons for switching to Benevity Benevity was much better to use and we have subsidiaries Globally. --- ### I don't understand why American companies use this organization - Overall rating: 1/5 - Reviewer: Jillian S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. They are useless. They have not released our money after over a month, almost 2 months. We are small school in Puerto Rico in desperate need of funds. We have a small amount that was donated to us in Benevity and they refuse to release the funds to us. Their customer services is non-existant. #### Cons They have held our donations and have not been responsive to our requests for release. We had one bank account and we opened another bank account just so we could get our funds released. $10,000 was donated to our small school in Puerto Rico. We desperately need this money and Benevity will not release our money to us. This company isn't even located in the US. It is very suspicious to me. --- ### Searching for charities doesn't work! - Overall rating: 3/5 - Reviewer: Jeff L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Frustration. After deleting existing charities (added using a previous app, for a previous home location, which transferred fine to Benevity) I was unable to add new charities I wanted to add. For example, change Habitat For Humanity from my old city to my current one. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Clear recordkeeping. I could see what payments were sent, and what payments are scheduled. #### Cons Searching for a charity I know exists is fruitless. The search feature is completely useless. --- ### Good for Charitable Matching Campaigns and Encouraging Employee Philanthropy - Overall rating: 4/5 - Reviewer: Sara C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used other for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We wanted a better way to manage our company matching for employee charitable contributions and Benevity was the answer. It provides consistency in determining the criteria for a qualifying donation, visibility for the employee on how much they have contributed throughout the year and visibility on when their match has been paid. Overall, the experience has been great from both my perspective as an HR stakeholder and as an employee user. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Last year, we starting using the Benevity platform as a platform to formalize our charitable giving match program where the company matches up a certain dollar amount of an employees donations to eligible nonprofits. While I was not directly involved in the rollout of the program, I saw the impact of moving to this platform over our previous tracking methods and this was much better. Additionally, as a user of the platform to document my donations and receive the company match, I found Benevity to be very user friendly. It was clear what I needed to do and easy to see when the company match had been completed. #### Cons No personal complaints for this software. When employees had issues with the website, there was nothing we could do to troubleshoot from an HR or IT perspective so we had to refer them to work directly with support at Benevity. Fortunately, this was not a frequent occurrence. --- ### Donation has never been received through them. - Overall rating: 1/5 - Reviewer: Taya R. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Unpleasant #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No pros at all. Only cons. Not satisfied. Looks like a scam. #### Cons Inexperienced staff, lack of support. Our organization have been approved for funding and supposed to receive it through Benevity. Benevity mentioned funds has been successfully deposited to our account, but we have never received the funds. We escalated the case, and their team have no idea where funds went and where they deposited them. Did they steal our funds? --- ### Questionable service - Overall rating: 1/5 - Reviewer: Sofi T. - Verified reviewer: Yes - Industry: Entertainment - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I'm not sure if there's much to say about this #### Cons Funds disbursement to charity takes a long time and they keep delaying the promised disbursement date without an explanation. There also is not a way to track on the UI on fund arrival date. Frankly, it feels a bit shady that they're just sitting on the funds, and especially given the fees. Companies are better off using an alternative service. --- ### All-in-one digital platform to engage our community and keep track of our all our giving and volunte - Overall rating: 5/5 - Reviewer: van de weerdt c. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Alaya helps us equip our students with the experiences and tools to become socially aware and responsible citizens, and leaders as they enter their professional lives. With Alaya, wehave a readily availabletool to empower each of them to contributeto their communities and the world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alaya provides guidance to improve our employee volunteering program. The support provided by the team in preparation for the launch was fantastic – from guides to templates to responsiveness, Alaya’scustomer support made such a difference! #### Cons We were hoping to invite our friends and family members on the platform, but it’s accessible only using our university credentials. However, we will be able to invite them to the volunteering activities. #### Reasons for choosing Benevity The offer of Alaya is the most exhaustive one --- ### Conflicting requirements, poor communication, not recommended - Overall rating: 1/5 - Reviewer: Kara B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Our experience with Benevity has been terrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We have nothing positive to say about Benevity. #### Cons Our nonprofit organization submitted the exact bank account verification materials Benevity required - multiple times - and they still wouldn't approve us for EFT transactions. We're not sure why they've made this process so difficult, but we definitely wouldn't recommend them to any other nonprofits. --- ### Benevity saves time! - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we had a great experience with Benevity. There was nothing we would change. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that our donors are able to use Benevity as their third-party funds processing platform. It is easy to log into and pull reports! Funds are sent in a timely manner! #### Cons Nothing that I can think of. There are people ready to help when there is a problem and the process is fast and simple for our donations to be processed with Benevity!! --- ### Unhapppy non profit - Overall rating: 1/5 - Reviewer: angelita M. - Verified reviewer: Yes - Industry: Executive Office - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing i can not get a hold of anyone and we are due donations from months ago. #### Cons Can not talk to any customer service . Donations are missing. Can not update EFT. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/benevity-profile/reviews/?page=2) --- Benevity Reviews, Pros and Cons - 2026 Software Advice