All Otter Reviews

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Mariah

1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2022

A great option for quick video transcription

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Henning

Verified reviewer

Staffing and Recruiting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed October 2023

Accurate Transcription of Selected Calls of 60+ Minutes

Accurate transcriptions are key for us.

PROS

The transcript is very accurate, rarely any need for a manual correction.

CONS

Offers way more features than we actually need and use.

Courtney

Professional Training & Coaching, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Speak Your Piece and Let Otter Do the Heavy Lifting

Overall, Otter has been one of my favorite tools in my daily routine. The ease of use and ability to seamlessly go from my desktop, to phone and back without missing a beat is testament to the app. The speech recognition is amazing and transcription is the most accurate I've used.

PROS

It's ease of use and flexibility. I use it for everything. After being a writer for more than 30yrs, I had a stroke that left me struggling for a bit to write for long periods of time like I used to. When I found Otter a few years ago, it immediately allowed me to speak exactly what I wanted to say, and having it transcribed and ready to edit and share was incredible. I tell everyone I know about Otter.

CONS

Can't do a good search for older files, or much with video, on the lower tier plans.

Reason for choosing Otter

Better speech recognition and Transcription

Brian

Internet, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2022

Just An Otter Speech-to-Text Tool

It was fundamentally okay, but that's the best it ever got. No real complaints but I have no complements to reccommend it, either.

PROS

It was easy enough to operate and accurate enough for your work to flow fairly smoothly. And it never needed a readjustment once your voice levels were set. Altogether a serviceable tool.

CONS

For some reason I found it difficult to find at times, and it was different in the way it processed your speech, then you had to copy and paste the text and the text might be on a different web page.

Reason for choosing Otter

The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used laterally whikle decuding which to use permanently. I chose Lilyspeech.

Reasons for switching to Otter

The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used katerally whikle decuding which to use permanently. I chose Lilyspeech.

reham

Graphic Design, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

amazing app for my work as a freelancer

as an app i really appreciate all the features i have got it, it saves alot of time and effort, my work more accourate and efficiency, it help me as a freelancer,great app easy to use.

PROS

Otter is easy to use and also i love it for its accurate transcription and it's collaboration features,it allow me to work with languages other than English and also its amazing for Finding specific information inside transcripts fast is made possible by the search and organization tools, it's useful for converting audio and video footage into written formats for blogs, articles, and other types of content and also support for subtitles and closed captions .Otter make my work as a freelancer easier and save time and effort.

CONS

really nothing it have great features it helps me in my work, i have all features i need in one app.

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Alexander

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2023

It's good...

It's transcription is really great. Search-ability is good, could be better. A full search for 'all my meetings with X person' or all meetings talking about X would be great.Export tools are lacking, but understandable. It's the kind of tool that can be a lifesaver.

PROS

It connects with your calendar (but only one) so you can just click your meeting and hit record. That's fantastic. It keeps all metadata present (who, what) so you can come back to it.

CONS

The bot kept joining meetings without me and it wasn't obvious how to stop this. Most abrasive on Teams meetings where everyone gets a notification that my robot has started the call. Then sends aggy emails about how nobody was in the meeting. Somewhat amusing, sometimes embarrassing when on client.

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Danielle

Verified reviewer

Design, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2021

Awesome Transcription Tool

Overall I've been very impressed with Otter. I tested a few apps for transcribing my client's podcast and Otter did a much better job than the others.

PROS

I tested multiple apps on the same recording and the accuracy of Otter's auto-generated transcript was amazing - MUCH better than the others. The speaker had a British accent which is notoriously challenging for transcription tools. But Otter hardly had any problems with it. Otter also did not drop words when the podcast intro/outro music was playing, which was another problem I had with other apps. One more pleasant surprise was that Otter automatically ignored filler words. The editing workflow was pretty smooth for the relatively minor correcting I need to do.

CONS

One feature that I missed - and that the other transcription apps had - was global find and replace, which is a common feature in word processing tools. For instance, if a name has an unusual spelling and the speaker repeats it multiple times in the recording, I should be able to change all instances with the click of a button. You just tell the software what to look for and what to change it to. Another feature that someone looking for an all-in-one tool might miss is the ability to edit the recording itself.

Anonymous

1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed October 2023

Otter.ai – the time saver

Brilliant. The ease of transcribing my voice notes into text is outstanding.

PROS

using the mobile app I can transcribe notes on the go. I do this often when I'm on the mountain walking the dogs. :-)

CONS

The transcribed text sometimes gets bunched together. This is by no means a serious issue as it takes little time to reformat the text.

Joy

Events Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed January 2023

Great product for reviewing meeting info

It's been outstanding as in meetings it's sometimes hard to get all the information needed.

PROS

I like the option for both text and voice for review. It has been very easy to navigate through the notes and helps with reporting.

CONS

There haven't been any cons to the software. Nothing at this point that I can say I dislike. It's a click of a button and your ready to go.

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Christopher

Verified reviewer

Marketing and Advertising, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Great note taking.

PROS

The product is great, it takes notes whether I am on the call or not and summarizes them by topic. I often use the transcriptions to reference notes from a meeting or those that I missed.

CONS

Limited time recording - I believe only 30-45 minutes. Maybe since we're on the trial version.

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Amazing AI tool for meetings

Using Otter in zoom calls is great, its like being there but actually not. You can then with AI filter the transcription with is accurate. It provides a summary with screenshots and participants

PROS

- Accurate transcription in real time, integrates with zoom- Super easy to use- Variety of features, including speaker identification, smart notes, and search and share- Affordable pricing plans

CONS

Accuracy can decrease for noisy recordings or for recordings with accents. Also limited language support. Otter currently only supports transcription for English, Spanish, French, German, and Japanese.

Sikandar

Writing and Editing, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2022

Almost Accurate But Not Perfect

PROS

Otter is a great tool for transcribing audio files. I've used it for transcribing some audio files that I had to convert into blog posts. It's been fairly accurate, and the automatic splitting of the files into different speakers is helpful.

CONS

If the speaker is a non-native English speaker or has a heavy accent, Otter will often struggle to understand them. This can be frustrating and lead to inaccurate transcriptions. Also, the free version only allows users to transcribe 3 audio files — that's the lifetime limit, not per month.

Michelle

Marketing and Advertising, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2022

Helps me focus on listening

It's really helped me have better client calls though I hope the transcription quality continues to improve.

PROS

Even though the notes aren't transcribed perfectly, they're transcribed well enough that I'm able to copy and paste and use for copywriting. Knowing that notes are being taken also allows me to stay fully present in the conversation, listen better, and ask better questions.

CONS

Some of the transcription is so bad it makes me laugh. But as long as I review it soon after the conversation, I can figure it out.

Elisa

Writing and Editing, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Important Tool for Journalists

It's great for fast and accurate transcription. Well worth the cost.

PROS

Ease of use/quick transcription. I can upload all my interviews for quick and accurate transcription.

CONS

I honestly cannot think of anything I dislike.

Reason for choosing Otter

Accuracy and price

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2022

Great option for transcribing and easily keeping track of minutes of meeting

PROS

It keeps track of all the minutes of meetings by transcribing them in real-time. One can easily search the word and go to the timestamp of the video rather than watching the whole video to search for something. Transcribing the meeting becomes really powerful as it saves time for a recap and filters out all the important information with the advanced search option. I like that one can directly record an audio for transcription without needing to connect to meeting app.

CONS

In my experience the quality of transcription I get in Otter varies a lot depending on the microphone or headset I am using. For some headsets, the transcription does not work as well when compared to others even though all my headsets are of good quality. The quality of transcription varies especially as different people in meetings can have different speaker volumes and accents. The upload time for pre-recorded zoom videos is too long in my experience, take about an hour for a 1 Gb file.

Reason for choosing Otter

To transcribe important meetings, referring to and searching particular information discussed within the meeting, to save my time.

Liora

Media Production, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed September 2022

A great companion for journalists

Otter is an amazing tool for journalists on a deadline. It allows you to navigate through a transcript relatively easily, play back excerpts, and make corrections to the transcript inside the interface. It’s not easy to organize conversations, however, and that’s a downside.

PROS

Otter cuts down the time it takes to navigate through interviews. It lets you record and transcribe conversations in real time and you can highlight phrases or sentences during the recording. That’s a fantastic feature for identifying phrases and quotes you may need later. The keyword search is also really helpful and you can pause the recording at any time and restart it. It’s a lifesaver for long, complicated meetings.

CONS

It’s not perfect. Otter has a hard time with accents and fragmented speech. You still have to review the excerpts you plan to use, because Otter routinely drops words or misunderstands technical phrases.

Kiefer

Design, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2020

Otter is the best app for people who are bad at taking notes

I use Otter whenever I am playtesting my board games. I open the app, set it down, push record, and then I’m able to be involved with the people sitting at the table and give them my full attention. I never have to worry about writing down notes that I don’t understand or can’t read later on because Otter has taken care of it all for me.

PROS

Being able to set my phone down and hold a conversation without having to pause and write stuff down. I love being able to replay the recording while reading what Otter typed up and edit it if there were any errors. I also loved how it somehow recognizes who is speaking and assigns colors and separates their dialogue in the transcript automatically.

CONS

Since this is an AI assistant that responds to voice, there are bound to be problems. Otter is not perfect. People with accents and people that sound a lot alike don’t always register right on the transcript. However, it is so simple to edit your transcript afterwards, this issue becomes a non-issue.

Reasons for switching to Otter

When I would set my phone up to record, I would get only the audio. It never really worked well, and I didn’t want to listen to what was essentially a podcast of my latest game testing. Otter allowed me to read the transcript, which I find a lot more preferable.

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Zaiba

Verified reviewer

Internet, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

One of the Best Transcription Softwares

One of the best tools I have used so far. Otter has a restricted range of capabilities, but it excels at what it does. Otter will assist you in many ways and save you time if you're seeking for a simple approach to take notes during a business call or if you're an author wanting to publish a book.

PROS

1.When I first used Otter I was amazed by its accuracy and the way it interpreted multiple sounds and speakers. 2. Export options are essential for transforming your podcast, video, or other content into a blog post or recycled content. 3.Price is reasonable, and even the cheapest subscription plan provides a significant amount of transcription time. 4. It takes relatively little time to upload and transcribe recordings.

CONS

1. Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports. 2. The main drawback is that while an individual can create a folder under their account, they cannot share it with other members of the group or with extra work email accounts. 3. The editor's quick keys are weird. Frequently, I discovered that a key did two things at once when I only wanted it to do one.

Anonymous

10,000+ employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2022

Great App for Capturing Meeting and Training Details.

It's been an exceptional tool. I can actually listen and engage in meetings and trainings instead of being overly concerned about writing/typing every word.

PROS

I love the ease of use. It has more features than I need. Just having the recording, the transcript, and the ability to search on keywords is so helpful.

CONS

What do I like the least? It WILL transcribe words incorrectly. But having the recording and being able to go to that exact place in the conversation, allows me to know what the word really is and I can edit.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Best Software for Transcription and Note Taking

PROS

This software has a good user interface for both computer and mobile devices. Its playback option is a unique feature along with its capability of transcribing in real time.

CONS

It is a good software given the task it accomplishes yet some features like the upload time of video files could be upgraded at a more convenient position.

Julian

Management Consulting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed July 2021

Has its limitations, but a valuable tool!

Efficient back-up to call/meeting notes. Works well on mobile (for recording & playback; you may want something bigger for interrogating recordings).

PROS

Combines audio recording with transcription. This is useful as it enables you to search your recording for phrases or keywords. Being able to click on any section of the transcription text & hear that part of the recording is also helpful.

CONS

Transcription quality is mixed. Do not use if you're expecting perfection & are unwilling to replay sections...

Steve

Religious Institutions, 11-50 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE