All Agenty Reviews
1-18 of 18 Reviews
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Jan
Marketing and Advertising, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Support is really helpfull and fast
Software is very easy to use with chrome extension, but if you have any problem support will help you :) Thanks [SENSITIVE CONTENT]!
CONSno free package for small business. If you add free plan Agenty will be perfect!
Reasons for switching to Agenty
Agenty is much easier than Apifywith extensions.
Vendor Response
Thanks Jan, happy to help!
Replied July 2022
Jk
International Trade and Development, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Agenty is the best RPA we've used!
The customer support is the BEST that I've ever encountered. Regardless of how good the feature set is (and it is incredibly good!), the responsive and timely customer support is hands down the reason I keep using Agenty.
PROSThe feature set is robust - we are able to customize exactly what we need and how we need it.Also, Agenty has the BEST customer support that I've ever encountered for a global software company. It's amazing. I couldn't have done my job without Agenty's responsive support. Thank you!
CONSThe only suggestion would be to expand the knowledgebase with more topics, including entry level information - to build a broader audience, it might be helpful to create onramps for people with less coding skills (like me). The easier it is to use and learn, the more I will be willing to use it and the more I would pay for it.
Pavlos
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2021
If you have any questions they will NOT help you
If I can give a tip. Do not become an Agenty partner!
PROSThe concept itself is very useful, but its effects could be much better
CONS-They don't help you even though we have the most expensive plan. - The [SENSITIVE CONTENT HIDDEN] is very rude and will not help you - We pay approximately $ 300 per month that includes customer service. We compose an email with questions for [SENSITIVE CONTENT HIDDEN] and he just answers "NO" not even a hello.
Vendor Response
Hi Pavlos, I don't see any ticket with your name, please contact me or support@agenty.com and we'll definitely help to fix your issues. Thanks Vikash
Replied September 2021
Serafima
Program Development, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Agenty - is a great helper for process automation
Most of all I liked the automation. All in one place. Everything is convenient. Support that instantly responds and helps.
CONSSorting of triggers in the workspace does not work. Sometimes, if there are many projects, it is difficult to find. The checkbox - start the agent automatically in the Chrome browser add-on does not work. Maybe it's just me. Not all questions are answered in the section FAQ.
Vendor Response
Hey Serafima, Thanks for your review and feedback, we take this seriously and improve as per the feedback Thanks Vikash
Replied August 2023
Sandor
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Couldn't do without them
Transparent dashboard, great support team!
CONSSometimes I would need to restart the agent because it couldn't finish scraping because of some error that has occurred
Husam
Information Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best user experience scraping tool
I have used many scraping tools in the past but this is the easiest to use. Very highly underrated tool and delivers great value for money, saves hundreds of dollars of engineering hours to get scraping jobs done. Constantly upgrading their features.
CONSThey need to add more tiers for their plans to accomodate different levels of usage.
Vendor Response
Thank you very much Husam.
Replied June 2022
Matt
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Cloud based Data Extraction Automation with an amazing customer service!
Amazing experience, looking forward to growing my business in connection with Agent.com.
PROSCustomer service is absolutely brilliant! Always available to help and offer support. The fact this is a cloud based service makes it suitable for scalable enterprise solutions. Functionality, and features depending on plan are comprehensive and backed up by a very capable customer service team.
CONSCan be a little tricky to setup complex data extractions, however, customer service have always been on hand to assist and resolve any queries I've had. So not really a negative.
Reasons for switching to Agenty
Wasn't cloud based.
Vendor Response
Thanks Matt, customers like you inspire us to make better software and services.
Replied November 2022
Harvey
Education Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent Customer Service
[sensitive content hidden] was very helpful throughout the setup process.
CONSThe UI/UX needs more polish. Can make it easier to use.
Vendor Response
Thanks Harvey for your feedback, we will definitely improve the UI/UX as per users feedback.
Replied January 2024
Zach
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great Customer Support!
Loved the support we were given to ensure our scripting fit our needs and was further optimized for processing speed.
CONSSeemed a little buggy at first, but support cleared up any issues we were having right away
Vendor Response
Hi Zach, Thanks for your review, it was nice to help you in your scraping agent. Agenty 2.0 is coming soon with a lots of improvements to self-troubleshoot and debug scraping issues. Thanks, Vikash
Replied September 2021
Adam
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2021
Very Useful Product
Extracting contacts
PROSYou can collect data from links within the original data.
CONSToo many options for a novice user. It was difficult for me to digest the instructions.
Vendor Response
Hi Adam, Thanks for your review. Yup, Agenty has everything for complex scraping projects to handle everything comes in the way to scrape the data correctly!
Replied September 2021
Stephen
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Awesome Web Scraper and Customer Support
Agenty's features are helping me to accelerate the development of a new data analytics app for small business owners.
PROSAfter maintaining several puppeteer scripts for years, I've finally found a robust web scraper that runs in the cloud, is easy to use, and has excellent customer support!
CONSI haven't found anything yet that I do not like about Agenty. :-)
Reason for choosing Agenty
Ease of use
Vendor Response
Thanks Stephen
Replied June 2022
Mariane
Education Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
The support is really good
overall very good. I have not connected to the support but they saw I was struggling and proactively helped me thank you
PROSABout the data extraction from different sites
CONSthe css part but all good now. aside from this all is good
Vendor Response
Thanks Mariane, we are so glad you liked Agenty
Replied July 2022
Eric
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great product
It does what is needs to do and whenever you have a problem the helpdesk is superb
CONSOnly minor thing is that difference between packages is too big. Our current plan is too small, next plan is too big.
Vendor Response
Thanks Eric, happy to help always!
Replied February 2022
Michael
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2022
Amazing customer service!
[SENSITIVE CONTENT] was very helpful!
PROSCustomer service, easy to explain and [SENSITIVE CONTENT] actioned right away
CONSNone that I could find, very easy to chat with customer service
Vendor Response
Thanks Michael
Replied July 2022
Kelsey
Market Research, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Good Customer Service
The tutorials are really informative. Good Features overall.
CONSGZIP compressed feature. Would much prefer CSV download option throughout.
Sreeraj
Market Research, 10,000+ employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
The worst administration possible
1. Management doesn't have the decency to communicate to stakeholders 2. Extremely bad leadership 3. Worst sales team ever
PROSAbsolutely nothing. They boast of robustness but fail
CONS1. Pathetic experience in case of competition 2. Worst management possible
Vendor Response
Hi Sreeraj, I don't see any ticket with your name, please contact me or support@agenty.com and we'll definitely help to fix your issues. Thanks Vikash
Replied September 2021
Caroline
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Review
Pretty easy to use, have only ever had one issue and support was really helpful and fixed the issue.
CONSPretty happy with it all, maybe the user interface appearance could be updated slightly
Vendor Response
Thank you Caroline, happy to help!
Replied June 2022
Heiko
Management Consulting, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
I'm very satisfied
very easy to use, support is excellent, big time saver
CONSnothing I can think of
Vendor Response
Thank you so much Heiko for writing a review. Loved to help you in using Agenty.
Replied November 2022