About CasetrackerLaw

CasetrackerLaw is a cloud-based debt collection management solution designed for companies of all sizes. It offers compliance management, contact management, credit bureau reporting, callback scheduling, transaction and commision management functionalities within a suite.

CasetrackerLaw features access control, which allows users to add others and assign them data-access levels, based on their roles and departments. The software also features timesheets, where employees can clock in and out.

CasetrackerLaw features a claims dashboard, which allows users to view information about their claims, including status, forwarder, amount placed and amount collected. Users can also customize the dashboard by adding or removing field...


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38 Reviews of CasetrackerLaw

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

July 2020

User Profile Picture

Dustin from Indiana Court Services, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Everything you need... and more!

This full service software is beyond anything that I could possibly ask for with the extremely affordable price tag. It's replaced several of my systems and reduced my work load so much. It's a Debtor management system, a creditor management system, and a sales pipeline system all in one. I switched from a free solution to this solution - that should tell you just how incredible this solution is.

Pros

This product is very user friendly and is full of features that you know that you need and features that you probably haven't thought of. I really like how it's been designed to specifically fit those who need judgment enforcement software. The client portal is an excellent feature and comes standard with the service. The staff and support team for CaseTrackerLaw are phenomenal and really care about their clients. If there's a feature that's not included, they'll work on getting that created specifically for your company and at an affordable rate.

Cons

Getting set up is a little intensive and time consuming - but that's because you're really customizing the software to fit your specific company and needs. Things can be a little confusing when you're getting on-boarded, however, they offer free training sessions while you're getting oriented to the software and take the time to explain things and aid you in getting set up. I wish there was a way to pre-load or add in some API information for MicroBilt and Delvepoint to aid in skip tracing, but that's always an option to ask for later and not a core requirement.

Reasons for Switching to CasetrackerLaw

RecoveryPro had a few glitches that didn't get resolved and I needed a better solution

Response from CasetrackerLaw

Replied July 2020

Thank you Dustin for the wonderful review of Casetrackerlaw.

June 2020

James from JC Law, PLLC

Company Size: 1 employee

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great Product: Easy to Setup, Easy to Use, Helpful Support Team

Pros

The product readily fits a wide practice range. It allows simple and secure access to clients to assist the firm with its duty of client communication. The team behind CasetrackerLaw cares about your firm's happiness with their product and will customize it to your firm's needs.

Cons

Nothing - it's the best option currently available for my firm's needs.

Reasons for Choosing CasetrackerLaw

Cloud access and storage. Better price point. No additional hardware required.

Reasons for Switching to CasetrackerLaw

CasetrackerLaw had a better dashboard and setup for collections law matters than Clio did, and the price point was excellent.

Response from CasetrackerLaw

Replied July 2020

Thank you for the wonderful review James.

March 2021

Brittany from Mauro Law Offices

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2021

Definetely Worth It

My overall experience has been pretty good with Casetracker. Any issues that I've run into with our system, [SENSITIVE CONTENT HIDDEN] have done their best to help us resolve them.

Pros

I've been using Casetracker with my current job for about 8 years now. It's convenient to update case status', add payments into the system, and even has pre-prepared letters for use in daily work routines.

Cons

Haven't come across one of any significance to mention.

Response from CasetrackerLaw

Replied April 2021

Thank you for the wonderful review Brittany.

October 2017

Dwayne from Debt Recovery & Administrative Services Ltd

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Straightforward and to the point.

Pros

*The ability to customize the interface to your liking. *Easy of use. *Customer Support. *Secured personal data

Cons

The initial Login Screen I think needs a better presentation (Graphical Upgrade) as well as the user interface.

November 2019

Steven from Judgment Recovery of Indiana

Company Size: 1 employee

Industry: Legal Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2019

Collection Software: Very flexable in what you can do with it. I love it.

I have been running a Judgment Recovery business for the last 7 years and have been using the same software vender, the data base I was using was specifically designed for the Judgment Recovery business, but it had no way of exporting my data into any useable format that any other vender could use. I found this out in my quest to find a replacement software. The software business was sold in 2018 to a new owner, that promptly increased the annual subscription rate from $49.00 to $69.00 a year, so I’m thinking I can live with that. In April 2019 my subscription was up for renewal, I paid my $70.00 annual fee, but I could not log into my database, I could not get a hold of the new owner to get into my database. The only contact information I had on the new owner was a email address that I had sent several emails to with no response back. I was locked out for 2 days not able to work. Luckily I saved the contact info of the old owner and was able to log into my database after I emailed the previous owner a copy of my paid invoice. So I’m thinking about what happens next year when I try to renew my subscription? 
I never want to be in that position again, and that is why I am with Casetracker, a company that stands behind their product and has a way to export my data into a useable format that I can use. 
I was looking for collection software that did everything my existing software did and more, I found it in Casetracker, it is a very feature rich database that is very flexible.

Pros

When I am entering data in all the boxes, if I forget one that is supposed to be filled, the system will not let me submit the information until all the designated boxes are filled.

Cons

Documents can be a challenge, because of all the variables in font size, styles and browsers used. But like with any new software you are going to have a learning curve to deal with.

Reasons for Choosing CasetrackerLaw

See overall

Reasons for Switching to CasetrackerLaw

See Overall

Response from CasetrackerLaw

Replied November 2019

Thank you Steve. We are happy that you are pleased and we appreciate you taking the time to write this wonderful review.