All Cash App Reviews

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Craig

Insurance, 1,001 - 5,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2022

A Great Alternative to Venmo

User Profile

Melissa

Verified reviewer

Supermarkets, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2021

Financial freedom for free

Cash app is by far the best, easiest & most connected way to send & receive money with almost no cost unless you want faster transfer timing. Just be sure your account has both a phone # & an email address listed

PROS

The lightening speed for sending & receiving money is incredible. Connect any debit card or bank account & you can add money or send money. You even have the option to get a debit card to simplify things even more. If you are sent money you can deposit it into whatever account &/or debit card connected to your cash app account. With direct deposit you really do get your money early, even over the weekend unlike most

CONS

If you change your phone # connected to your cash app account, there's little chance to get back into your account. Customer service is terrible, too. Despite numerous in-app messages plus emails & phone conversations, the support staff never had all the information prior to each response. One communication would have them saying it was possible to retrieve a previous account while the next communication for the same issue would have them saying there's no way to recover an older account even if it had balance still

Reasons for switching to Cash App

Cash app is easier to use & gets me my direct deposit much sooner than chime & it works over the weekends too

Meagan

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2023

Cash App- Changing the Way Small Businesses Bank

PROS

Cash App gives me the power to promote my business and buy and sell products.

CONS

Cash App has no features that are not good. There is nothing to dislike about this product.

Reason for choosing Cash App

Cash App's fees are lower than Venmo's.

Reasons for switching to Cash App

Cash App's fees are lower than those of PayPal.

Shawn

Internet, 1 employee

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

TrashApp I mean CashApp

They spent my money wothout authorization and did not refund my money from thier products error.

PROS

Widely used and accepted by countless retailers and suppliers around the world.

CONS

Customer service is terrible and offers no kind of amicable solution to thier products poor business practices. Horrible dispute resolution. Inferior to every affiliate within thier industry. Blames thier users for CashApp mistakes whever a pro lem arises. They only stole $40 however $40 is $40.

Robert

Information Technology and Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

Helpful and Easy to Use

PROS

I like the ease of deployment and the ease of use

CONS

I don't dislike anything. It definitely serves its purpose as a payment app

Reason for choosing Cash App

Ease of setup and known by larger portion of the market

shana

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2021

glad I dont have anymore

when I did have an account, I found it very easy to use. I would not invest any crypto or stocks because there is no way to know if you really own those assets. It was great to use for quick transactions to relatives.

PROS

the ability to send and receive transfers as quickly as needed

CONS

I did not appreciate the ability that other users could request money, and the request square from that stranger asking for money would sit there until I responded or denied. At times i would accidently press the send button to that stranger that I never meant to send an ok of accepting transfer. Also the news didn't ensure quality protection from all of the hacker news about this App. Nevertheless to have your account dissolved from under nose because of wifi signal issues from the bank red flagging the activity and closing the app quickly.

Reasons for switching to Cash App

Cash App dropped me because of unusual activities which were confused because of signal delay.

CharRon

Entertainment, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Cash App keeps me in Business

Most of my customer don't carry cash on them so I have to be ready to get the sale. There is a good size amount of people that carry cashapp so I carry it too.

PROS

Cashapp is like Venmo and uses some of the same feature. But Cashapp is own by Square. I get an debit card to use for physical purchase. I have a few travels that take me to Canada. I just use my debit card instead of the need of carrying the nation money around.

CONS

I do wish that Square would add cashapp to it square payment system like Paypal did with Venmo. They keep them separate. Venmo has a business account now, I wonder if cashapp should do that. I wish Intuit would add Cashapp to Quickbooks software intergration.

Reason for choosing Cash App

I have to cater to my customer preferences because the sale is critical to me and I will not have an app be my downfall

Anna

Hospital & Health Care, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Love this!

PROS

Use of the application is very simple. It is easy to send, receive, and do just about anything you need to with money in the application.

CONS

I have not yet found anything I do not like about it!

Elizabeth

Apparel & Fashion, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Using Cash App, you have the option to send funds in the form of cash, stocks, or Bitcoin

PROS

Easily send and receive cash, stocks, and Bitcoin with friends and family at no cost.

CONS

Interest will not be accrued on your account balance.

Tami

Automotive, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Convenient Payment Method

PROS

I like that there are many options for payment processing. It makes it convenient for our consumers to make down payments

CONS

Can be hard to use statements for POI when qualifying a customer

Brittany

Automotive, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Cash App is a YES for me!

PROS

Cash App is very easy to utilize and manage. Updates in real time, sends you reports, etc.

CONS

There isn't much that I don't like about Cash App.

Avery

Religious Institutions, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2021

Cash App is simple but very effective

I think every person should have Cash App. The simple layout it has will definitely benefit people's ability to use the app for their financial endeavors.

PROS

The ease of use for Cashapp is what motivates me to keep it on my phone. I've had 3 phones in the past few years, and Cashapp is one of the first apps that I download as soon as the phone boots up for the first time. Since it's a bit of a common app, using it for purchases feels seamless and normal these days. The simple interface and colors is what drew me to the product. I've safely sent money over the 4 years I've used this product, and for the most part felt good about it getting where it needs to go. I also felt that the expansion to crypto currency was a brilliant move, and have used that portion of the app for myself. I'm really thankful that Cashapp exists for our quick financial needs.

CONS

I wish it had a better friend system. Just having a timeline of people you've sent to is cool, but a really great friend system would make me feel better with the people I've sent to.

Reasons for switching to Cash App

I didn't necessarily switch. I just use both products equally for different situations.

Bennaire

Writing and Editing, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2022

Cash App is the easiest way to send funds.

I use Cash App to send and receive money from friends and family, and have also used it to take payments from clients of my resume writing business.

PROS

I love the fact that now I can add cash money to my Cash App account at the local 7 Eleven. It was a good app before but now it truly lived up to it's name.

CONS

I don't like the fact that you can't send anything under $1. I understand why but I feel like they could just allow it.

Reasons for switching to Cash App

I switched because Paypal charged fees for every deposit or transaction made. Cash App doesn't and it's used interface is more simple.

Amy Jo

Health, Wellness and Fitness, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Inexpensive fees and very simple to use

I will continue to use the App to receive payments and pay people since it’s been efficient and has very low fees to transfer funds.

PROS

I like how simple it is to locate people and keep reports of past payments to stay organized.

CONS

The user names can be confusing some times.

Reason for choosing Cash App

More customers are aware of the Cash App, so I chose to go with this product instead.

Reasons for switching to Cash App

The cash app has lower Fees

User Profile

Nicole

Verified reviewer

Entertainment, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed June 2022

One of the most used payment apps out there

I think I use cash app to transfer money more than any other service when all is said and done, so it would be nice if the cons I mentioned would be attended to. Also, for some reason, many people complain that if they get paid with cash app they get charged a fee to withdraw, so they don't like to use it. I try to explain that they can use the cash back feature at a drugstore or grocery store and just buy some small thing and not be charged a fee, but I suppose they don't want to have to go shopping and would prefer an atm.

PROS

Most people have an account so I can get paid and pay out easily. It streamlines fairly easily with most other payment apps too- so I'm able to transfer regularly from Paypal or Venmo or my Varo online bank account. Transfers have always been instant except for one time the site was down for a few hours, and I was able to check that online to see the progress.

CONS

If sending to someone for the first time, you can't use the desktop site but are required to use the app on a phone, and there have been times that was an inconvenience. Also, it would be nice if it were easier to use the routing and account numbers as bank info. Not everyone accepts the cash app debit card for some reason. Occasionally I have wanted to connect this app but couldn't, so I had to use a middleman like venmo or paypal or an online bank account and then transfer from there. Also I don't like that you can only attach one card. I'd prefer to be able to add several.

Reason for choosing Cash App

More people use it and it is more streamlined.

Reasons for switching to Cash App

Hardly anyone has paypal or venmo anymore but most have cashapp. However I've noticed recently more and more people are closing their accounts. I think it would save the company a lot of customers if they'd stop charging atm fees to withdraw the cash. If someone is paid $20 they want to be able to go to an atm and withdraw the whole twenty with no issues.

User Profile

Rachael

Verified reviewer

Consumer Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed October 2022

Cash App: Quick peer to peer money transactions with reasonable fees

Overall, Cash App worked well to send money to peers at the speed you elect to with corresponding fees attached. The fees seemed reasonable and the option of receiving a physical card to use daily makes Cash App very appropriate for everyone. As long as your intended recipient had enrolled in a Cash App account the transfer of funds is easy and user friendly. Every transaction that I personally engaged in went through very rapidly and the App allows users to keep a log of all transaction history. The lack of customer support is the only thing holding me back from using Cash App as frequently as I would like to. I feel as if there are other money exchanging platforms that offer decent customer support allowing users to feel more comfortable with these types of services.

PROS

I mostly enjoyed how easy it was to link my bank account to my Cash App account and from there sending or receiving money was always quick and reliable. I also really enjoyed how a user can elect to receive a physical debit card with Cash App funds going directly to the card which can be used at any retailer location.

CONS

Cash App's downfall for me personally is their lack of accessible customer support. Customer support is difficult to contact in a timely manner when quick resolution is needed. When I needed to access a customer service representative, I was left no other option other than writing an email describing my issue and then waiting after submission for a response. I also felt that there was no easy way to dispute conflicts due to the lack of live customer support. Another critical downfall for myself was not being able to correct any transaction you may have initiated accidentally. Once money is sent to an individual accidentally or not there was no way to correct or modify it.

User Profile

Jason

Verified reviewer

Photography, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2021

Cash App is a no-fills, simple payment tool with a few fun benefits

Cash app is relativity easy to use and has a basic look and feel that makes it easy for the inexperienced user. I have had PayPal for a long time and when I added Cash App to my tools I didn't have any real issues figuring it out. The app also provided a small monetary bonus just to sign up and does the same when you recruit new users. Free money is always a good thing. Something really fun and unique is that you can order a free Cash App debit card (or a fancier one for a small fee) that you can customize with your signature or any type of doodle or icons you like. For example, I drew a camera on mine. I only had one negative experience in which another user requested cash for an item to be delivered later. They never delivered and I had no recourse to go back at them so it was a lesson learned in caution.

PROS

Quick Setup and incentive programs for recruiting new users are some of the main pros with Cash App. The application also has a large user base. The fun and customizable physical cards are also a nice bonus.

CONS

The biggest drawback is that as of now, transactions via the app are potentially a little less secure than other methods as that there is really no way to cancel or dispute a transaction after it is completed. And if there is, I haven't found it.

Reason for choosing Cash App

I don't use Cash App in place of other products so much as providing another option to use along side them. For example, not everyone uses or has PayPal, Stripe, Venmo or Apply Pay. This provides another tool for people to pay and receive payments making more options for my customers and thus increasing my reach.

Anonymous

1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Cash App: the platform that manages transactions and enables users to invest

Cash App is a peer-to-peer payment system that offers users the opportunity to invest.

PROS

Cash App is a peer-to-peer payment platform. It offers users the opportunity to invest. As a user, you can buy and sell bitcoins online. The application is safe, fast and easy to use. I first came across and adopted it when I was helping an American client with its content strategy. We used this application to manage payments.

CONS

Before using this application, I had read online that the platform had been involved in a number of scams, so I doubted its reliability. But all went well for me. I should point out, however, that the transparency of the system is somewhat unlimited.

Reasons for switching to Cash App

This service is very complete

April

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed May 2022

Cash app for all you’re needs

Love cash app. Thank you for making buying and sending money so easy

PROS

Everything about this app has been amazing for our organization! The features we use the most are sending money to clients and making purchase easily. The boost features are awesome for cash back or savings for certain purchases.

CONS

I don’t think there’s really much besides customer service that needs to be made better and that the ability to commit fraud is really easy and it’s impossible to get your money back

Reason for choosing Cash App

The ease of use

Daniel

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2021

My review of cash app

Overall I think cash app is a decent P2P payment processor

PROS

I like the ease of use when it comes to cash app. The interface is easy to adjust to. I like the stock option, they offer a wide variety of stock options as well as a Bitcoin market.

CONS

I don’t like the customer service, I don’t like how easy it is for someone to steal your mkney from this app, I don’t like how you have to pay a fee to use your credit card and I don’t like the many times transactions get reversed.

Jessica

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed January 2024

My money can be used

and problem after problem after problems after problems AFTER problems after problems

PROS

Nothing i like nothing and im switching back to chime i ecen bought the 50 dollar metal card from these guys wow

CONS

Wen i want to send my hard working money i should be able to then wen i call they tell me nothing can be done and hung up in my freaking face im going to be homeless if tgey dont allow me to send my rent money they are keeping me from paying my rent if i become homeless ill call every news ststion ans put cash app out on how they are really treating ppl

Crystal

Farming, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

I love Cash app!

Using cash app makes it easier for customers to pay.

PROS

Cash app is very easy to use. I switched to it for this reason. Also, it is a widely used app.

CONS

There are a couple of options that were not practical for my use. It takes a few tries to get used to using it.

Reasons for switching to Cash App

More people use Cash app

Jason

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2022

Everyone has it

My experience has been good enough to recommend

PROS

You can send and receive usd at anytime or crypto currency’s when you want to

CONS

Customer support is lacking to a alarming rate. I got ripped off and never talked to anyone fr resolution

Reason for choosing Cash App

Easy to use

Michelle

Consumer Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2023

Cash App - Not Quite The Best

Overall experience has been fairly easy to use, although as stated, very difficult to receive my stolen funds back from, even with proving such activity has occurred with a written police report from my local sheriff's department.

PROS

Easy to use, although difficult to obtain any refunds, even with a police report which states the fraudulent activity. As well as the prosecution of those involved in the fraudulent activity. Yet for sone reason or another, I cannot receive my funds back from this company no matter how much I've tried to contact the support team and escalate the situation.

CONS

Customer support is fast to assist, yet not at all helpful in receiving a refund for fraudulent activity, even with the proof of a police report. Disappointed in the lack of communication efforts and abundance of funds which appear as if I will never receive back from having stolen from me through this app.

Megan

Wireless, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Affordable honest product!!!

I’ve had an absolute amazing experience using cashapp.

PROS

This product is very reliable. It’s only $1 to add cash at any store compared to other retailers that charge $4.95

CONS

Only thing I would change is the price of the medal cards.

Showing 1 - 25 of 504 Reviews