Paypal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.

Paypal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through Paypal’s portal.

For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.

Paypal charges a transaction fee, which is calculated based on businesses’ total sales volumes. The system is compatible with mobile devices.

Payment screen
Payment screen

Payment screen

Setup account

Setup account

Account options

Account options

Supported Operating System(s):

Web browser (OS agnostic)



1,023 Reviews of Paypal

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 1,023 reviews

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Isabella from The Home Depot

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Functionality

November 2018

Paypal is an excellent platform ideal for transactions in a safe and effective way

Our experience has been really good it is important to vary and to know ways of payments that work and that can be useful at all times, business has been saved thanks to being able to make payments by paypal and also to useful result to clients who did not have knowledge of it

Pros

In my case this platform has seemed very useful and very effective, today paypal is used by many people and they prefer to carry out transactions in this way.

I like that it is a really safe platform where any person can make transactions only with an account, for many companies it is important to have this type of platforms that facilitate the payment methods of the clients or even to pay the workers

Send the money is super simple as receiving it can be done to any country in the world and additional to this you can also change the money, I also like its interface is quite complete and simple, it is available in several languages

I also consider the question part very good, any doubt is usually easy to solve in this way, I recommend paypal to everything really has been very efficient

Cons

Personally, I consider that the number of advantages that paypal has are greater than the disadvantages and I like everything a lot. I consider that one aspect a bit negative that I could mention is that sometimes the fees paid by the transaction fees are usually a little high and for these reasons some people do not use it or prefer to make payments in another way but it really is something that also it is understandable because the service is very fast

Review Source: Capterra

Davide from Boston College

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

One of the most secure websites for online transactions

Pros

The protection that PayPal offers is unique. You can always feel perfectly secure with it and buy/sell everything online without having to worry about your money

Cons

The fees are raising. With this pace I feel that the service is going to become really expensive in the next few years

Review Source: Capterra

Heather from Garfield

Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

PayPal Here is tremendous for small business

Pros

It allows me to accept many form of payments for my small business. I'm not sure what I'd do without it!

Cons

The fee you receive. It is nice you don't receive it unless you make sales, but there is a fee when you do sell.

Review Source: Capterra

Silvia from Tranquil Home care

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best method for paying and receiving money online

It is free, convenient and reliable. It gives both customers and sellers a protection when in business. The customer service team is great.

Pros

It is easy to create a Paypal account. It is also easy to send and receive money to friends and families. You just need the recipient email address and fill in the amount, then click send. Processing of the transaction takes few minutes. It helps me make decisions based on previous transactions. It gives me confidence knowing that my card information can not be shared with any one.
Nowadays, It is possible to link your paypal account with with mobile money accounts.

Cons

This is the best tool for online transactions. It can mess you up if you don't keep your login details safe. The account can be blocked.

Review Source: Capterra

Marian from Seda Vertis North

Industry:  Other specialty retailer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

“ Online Best Partner “

Pros

Nice to have this software as you can easily pay and send money to your friends and family through paypal.

Cons

Sometimes app is slow and it will take long to process such transactions, however in general it’s a big factor for each customer using this software.

Review Source

Dexter from The Exchange Regency Residence Hotel

Industry:  Restaurant

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Effective Payment Method

Lessen the Declined transaction to make it more great.

Pros

This product is very effective and convenient. I choose paypal because I can see all my transactions have done in my account.

Cons

Paypal here is lack of some important features and there's a times that your card will really declined.

Review Source

Preston from DENTAL SMILES FOR KIDS LTD KENYA

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best online method to make payments

This is a wonderful tool for online payments. Without paypal I can not receive money. I can recommend it to anyone who is about to start his own online business. It is reliable.

Pros

It is easy and free to create a Paypal account. The only this you need when setting it up is an email and internet connection. It is also easy to send money locally and internationally. It is easy control and monitor the transaction done previously. A paypal account is secure. Payment can be done via mobile devices which is an advantage for a business.

Cons

Once the account is blocked, it takes time to solve the problem. It also takes time to process from different accounts if its the first time.

Review Source: Capterra

Elsie from LG Philippines Electronics

Industry:  Other specialty retailer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Pay me now send it now

Pros

This appplication can be easily to set up and to make account. This application would make all thinhs fast

Cons

For this virtual payment the security of application will be test. It dependa if you will trust o not

Review Source

Jaysser from Yondu Inc.

Industry:  Rentals

Number of employees:  501-1,000 employees

Ease-of-use

Customer support

Functionality

November 2018

Good & Safe Wallet!

Pros

This wallet provides safe & efficient way to secure your money through online, even you get paid by your service and you can buy items through online.

Cons

You will be having a difficulties at your first transaction but with the help of the customer service all of my problems got fixed.

Review Source

Brittany from Blanchard Valley Health System

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

PayPal

Overall I really love Paypal

Pros

I like the ability to safely make transactions over the internet. I can buy and sell without having to give out my personal credit card info.

Cons

I have had some issues seeing the information that I feel I should be able to see. Something changed on my app and I need to figure out why.

Review Source: Capterra

Apple from Resorts World Manila

Industry:  Restaurant

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy money transfer and Pay Online

I will always choose paypal here.

Pros

Paypal is very convenient product, it has a flexible payment option when you buy online and it helps me to transfer money easily and secured.

Cons

I really trust paypal because I've been using this software for almost 3 years. I don't have nothing to say bad about this product.

Review Source

John from John Whelan Consulting

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

November 2018

Simple online payment processor!

It's a very secure and efficient method to make payments online. I can have a record of payments made related to my business and easy access as information is stored in the cloud.

Pros

Purchasing online is very efficient via the PayPal platform in comparison to manually inputting card details.
The user interface is very modern and the products user experience is good.

Cons

Currerntly, I have no cons to say about PayPal.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Created to make our life easier in online market!!!

Convenient and easy to set up. Very happy !!!

Pros

I use Paypal in every online orders! I love the chip reader. It is simple and convenient, and the ability to accept credit or debit cards is a convenience my clients also love. With the PayPal debit card, the funds I receive are also immediately available to me.

Cons

The app itself works fine but I seem to have a real problem getting the card reader to work which means higher fees for me because PayPal charges extra for manual input. Also the fees seem quite a bit higher than most others.

Review Source: Capterra

Elaine from The Great Chicago Fire Sale

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

I only trust PayPal!

I'm confident using Paypal!

Pros

When it comes to online transactions, I only trust PayPal! I had hundreds of online transactions and PayPal never fails me. It's easy to use and convenient. Sending or receiving payment is flawless. There is one time that a seller tried to scam me and PayPal refunded my payment after I provided a proof. I can also add my credit card to pay and my bank accounts to received payments. I do think that my details are secured with PayPal.

Cons

They should lower the service fee for a little bit.

Review Source: Capterra

Rex from MSI-ECS

Industry:  Other specialty retailer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Smooth payments

Pros

This is nice and addictive application if you want to shopping but don’t want to go outside because of heavy traffic.

Cons

I don’t see any available customer service live query to call if you will having a problem that needs to asked

Review Source

Soumi from UNICEF

Number of employees:  10,000+ employees

Ease-of-use

Functionality

November 2018

Excellent

Pros

excellent app for making payments, sync with many sites

Cons

sends too many promo emails and spams a bit

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Functionality

November 2018

Easy way to make payments

Pros

This app makes using PayPal even easier. It is a fast and reliable way to make payments and get paid.

Cons

The only con for this app is the same for PayPal. Not everywhere accepts PayPal as a payment option.

Review Source: Capterra

Ramon from Radisson Blu Cebu

Industry:  Restaurant

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy Online Shopping with Paypal

I will always choose paypal to pay on shop online.

Pros

Paypal is a really convenient product for me because when I buying stuff online , I didn't need to fill out my Visa Card number and I just need to choose the option "Pay Now using Paypal"

Cons

Sometimes my paypal and visa card is having a declined transaction. But it's not very often so not a big problem at all.

Review Source

Jackie from Better Homes and Gardens Real Estate Approved Properties

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Personal use Paypal

I have been a loyal paypal customer for years. Although I don't use it a ton its a great fall back to allow for secure internet transactions.

Pros

Paypal is very user friendly and allows the user to link to a bank account if they don't have a credit card which is great for people that don't.

Cons

In the past it didn't have as many features to prevent people from ensuring they got what they paid for. Those new upgrades over the last several years are very helpful.

Review Source: Capterra

Kaylin from Illuminate Education

Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

Easy to use

Pros

I love that on many sites I can use paypal. It is more secure and I do not have to remember a credit card number

Cons

It is not available on every site as an alternative to credit cards

Review Source: Capterra

Displaying 1 - 20 of 1,023 reviews