About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.

PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal.

For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.

PayPal charges a transaction fee, which ...


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Supported Operating System(s):

Web browser (OS agnostic)

15,749 Reviews of PayPal

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(11,603)

11,603

4 stars

(3,090)

3,090

3 stars

(571)

571

2 stars

(104)

104

1 stars

(71)

71

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15749 results

November 2019

AUBREY L D from Medical

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

International payment system that stands as a gold standard

We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

Pros

It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

Cons

As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

Reasons for Choosing PayPal

Paypal is global, works with many merchandisers, has good support team, they have good fees although they still need to reduce the fees, and it is simple to use.

July 2020

Pedro from Duarte Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

July 2020

The Global Solution - but not the best

As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.

Pros

What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.

Cons

I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither. The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world. Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.

Reasons for Choosing PayPal

PayPal is, by now, the only platform that works in most countries of Latin America. It has almost no upfront costs neither and its international reputation transmits a certain degree of guarantee.

July 2020

Brandy from Busy B Movers

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

July 2020

No help

I don’t like or recommend PayPal I used to service and easiness to use the app has changed and it’s a pain for me everytime for almost everything. I am not the only one I have talked to with this complaint.

Pros

What I liked at first was the security and ability to link PayPal to your bank and other cards and financial institutions. It seems a lot of people and business use PayPal for financial services and individuals with small business it’s easy for them to receive payments invoices and pay suppliers

Cons

What I like least is the ability to solve problems and the customer service is hard to reach and not much help when you do. I can give a few examples one most recent and still dealing with an older lady friend of mine not real great with modern technology sold an item on Facebook, the buyer paid through PayPal. My friend sent the item with tracking and payment was received. Well first it too a long time for PayPal to release funds even though both parties were satisfied and stated that. My friend contacted customer support through messages (the only way currently) to find out why her payment was pending for so long. Understandably she had a new account and they wanted to verify all of her information which I was helping her with as far as ID and adding a card to her PayPal. Finally about 30 days later after the verification was up PayPal decided to refund the customers money and sent the $50 back to the purchaser without being asked to do so. When we reached out to PayPal she told that it was a user-friendly interface and that they don’t get involved in customer transactions that she needed to contact purchaser. We attempted but didn’t get response. PayPal in my opinion need to reimburse her 50$. They told her it was because she hadn’t accepted the payment to her bank in over 30 days. This is crap because for the first 30 days it was pending. PayPal has no right to do this and saying they don’t get involved is obviously a lie. That is just the most recent problem I have had.

July 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

July 2020

I've Been Using Them For Years!

I've Been Using Them For Years! Their service has been consistent and reliable. PayPal is a well known and recognized payment processor with my US buyers and I think that familiarity helps when they buy from me online. There's a professionalism to using PayPal and I think online freelancers should use it more in business instead of going with something like Cash App.

Pros

PayPal is easy to setup and easy to use for both personal use and for business (I started with a personal account and then switched over to business). I've never had a problem connecting and using PayPal with any of my WordPress websites and I've been using them as my website payment processor for years. The best part is you only pay to use PayPal if you make a sale. I feel like the percentage they take from the sale is fair (all businesses need to make money to stay in business -mine included). After sales are made, transferring money into my bank account is always quick and easy.

Cons

I haven't had any problems with PayPal at all over the years. Yes, they will charge a fee if you want money transferred over quicker than the average transfer time, but I haven't needed to do that.

Reasons for Choosing PayPal

I chose PayPal over Stripe for my online business transactions because the PayPal setup was so much easier. Cash App seems more like a personal use app than a business payment processor.

August 2020

Jason from JohnTech

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Highly Recommended Product

Paypal is a excellent service for any e-commerce solution people with or without paypal can securely enter info for payment without any fear of identity theft, scam, or leaked info. Their Top security makes them our number 1 choice 5 years in a row.

Pros

Paypal is great because its very secure and anonymous. What i mean by that is no one can know the card numbers used or taken its all by order and transaction numbers so no one can steal info so its great and recommended.

Cons

The only thing i find least appealing is that the resolution center most likely take the customer side, which in some cases is them getting over but customers are always right.

Reasons for Choosing PayPal

Paypal is the oldest and most trusted and used worldwide and is easy to use has great customer service and is for even non members who can securely input there credit card info. And with buyer protection, customers know their hard earn money is safe and if not satisfied can be return for full refund.