All PayPal Reviews

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Cassidy

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

PayPal Review

User Profile

Avash

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

One of the Best Platforms for Online Payment

I love PayPal. Using it is as easy as browsing the internet. I can receive and request payment from clients all over the world in few minutes as it is accepted in almost all country. It's also easy to track incomes and financial activities. PayPal has made my professional life a lot easier.

PROS

As a part-time freelancer, I have clients from many countries and I use PayPal most of the time to receive money. With PayPal, I can receive money, request money from clients and send invoices instantly to clients and all at a very low cost. I also feel that my information is secure on PayPal as they are a bit ahead in Information Security than other similar platforms. It is also easy to shop online using PayPal as it is accepted in almost all major platforms. Paypal has great and minimal User Interface, so it's very intuitive to use it. The feature I like most is that we can create a PayPal.me payment URL and also embed it in websites. I also like that we can create a pool and then pay in a team.

CONS

Sometimes they lock your account for unknown reasons and it can be frustrating but those things are necessary to keep scammers and fraud out of PayPal so they aren't big deal. However, I have experienced bad errors a few time during checkout. I don't know why it happens but has happened multiple times to me.

Reasons for switching to PayPal

Many people already use PayPal so it's easy to do transactions using PayPal. Not so many people use cryptocurrency and some people aren't convinced to switch. I found it easier to just use PayPal as many people already use it.

User Profile

Roldan

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

PayPal Never Change All These Years - Still Way Too Complicated To Use!

50-50. I mean, PayPal is very promising. If not only for there bad UX or bad user experience design. They really need to brush this thing up.

PROS

- Well, PayPal is an institution when it comes to online Payment System. So, I like it that they are there giving me options when all other options fail.- I was able to use PayPal personally and in business without much issue about security and othe disputes.- I was able to use it with my Website Projects, when clients needs a quick payment integration without much fuss on the buying side of things

CONS

- PayPal is still way too complicated to integrate with WordPress. There are times that you just need to enter email and password, and it gets integrated. Sometimes, it takes you a day or two to be able to do it.- Still not user friendly. Deskop and Mobile version needs UX Design revamp. The conversion between currencies in your account still confusing. Sometimes you fund appears as US Dollar, sometimes it appears as your native currency. - sandboxing dashboard and account pretty much looks like your active/live account. The only way you notice you are in a sandbox is when you see the domain says "sandbox.paypal.com". In contrast with Stripe, where it sends you a contrasting feedback that says "Testing Account" - you won't be able to miss it out.- Currency Conversion is NOT at par with the current market exchange rate! Sometimes, the exchange is two dollar short.

Reason for choosing PayPal

Because it was choosen by the client - not mine.

Reasons for switching to PayPal

Eitherway, it all depends on the client's liking. I recommend Paypal as it is the most commonly used gateway. But Stripe is a bit more easier to use and integrate.

Yolanda

Entertainment, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

They have sided with the buyer though they themselves admitted on here that they got their service

PROS

They have sided with the buyer though they themselves admitted on here that they got their service and even tried to pay me a second time. THERE IS NO EXCUSE FOR THIS!! I WILL NOT---WILL NOT---Pay the "outstanding balance"! You are asking me to pay $18 FEE TO THE CUSTOMER TO WHOM I HAVE ALREADY SERVED! And who has now screwed me out of that payment!! Seriously? And this is the second time this has happened to me on PayPal--This is not a safe place for me to do business! I need them to remove the "outstanding balance" because it is wholly UNJUST, or I will simply never use PayPal again. With Cashapp, and other ways to pay, PayPal is not preferred by many of my customers anyway! But this is f@cked up.

CONS

They have sided with the buyer though they themselves admitted on here that they got their service

chaloem

Banking, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

PayPal online

PROS

Get the desired payment, in reality it will be better.

CONS

splendor Errors in use in various activities

Carly

Consumer Services, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2023

Worst customer service and support ever experienced.

Absolutely the worst.

PROS

I have not had any benefits. The policies are vague, the support is misleading and dishonest, the customer service is amateur.

CONS

They closed my account after having received my first payment through my website.I called to find out why and they said someone would get back to be within 5 business days. Two weeks went by and they did not contact me. I called again and I was told they will not tell me why they closed my account and they will hold my money for a minimum of three months, which only then can I call to dispute access to my funds. I have no idea what went wrong and I'm extremely frustrated. I can't believe they run a business this way. They are not worth the risk... I have heard nightmare stories from other business owners who have used Paypal and have recently discovered many similar reviews on other sites. Use another company!

Reason for choosing PayPal

My website provider offered them. Seemed easy and simple at the time.

Krystin

Alternative Medicine, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

PayPal is priceless! Efficient & simple. Must have for Small businesses!

I’ve honestly have had an incredible, simple, effective experience with PayPal. I was lost when it came to tech but I knew I had a good experience with PayPal as a user so I immediately got it for my business and I was soo relieved it was easy/simple to use! It’s helped me take my small business to the next level! It’s safe, I never worry about my data or my clients data, fraud or anything. I’ve easily integrated PayPal into my other systems, like calendly and my website. Invoices look so professional and are so organized, which helps with tax season! It’s not expensive, it is fair pricing, unlike other systems I looked at. PayPal is always innovative and upgrading so I know my business can grow with the trends, even be ahead of the trends. As my business grows larger, PayPal has all the tools I need to assist it’s growth. PayPal is priceless! I feel like PayPal just gets me and my small business.

PROS

The ease of use attracted me most. I’m not tech savvy at all but I was able to quickly figure my business PayPal. I can integrate it into my other software and that’s been extremely helpful. Having PayPal has made things so much easier for me, I never have to worry about payments, security, etc., because PayPal is on top of it all. The fact that it’s easy to use makes it priceless!

CONS

There’s not much I don’t like about PayPal, The only thing I wish they had was scheduling so I didn’t have to have calendly.

Reason for choosing PayPal

The ease of use, cost, and integration capabilities are the main reasons I chose PayPal over other’s. As a user, I was familiar with PayPal, I never had any issues and I trusted PayPal so I chose them over other companies. I’m not tech savvy but I knew PayPal was very simple to use and that was my biggest reason. The price of PayPal, it’s security, technology and innovations were other big reasons. PayPal is a leader in the industry, I trust them for good reason. They just get me and my small business. Other companies seemed to be “followers” in the industry and didn’t have the same capabilities and trust as PayPal. You have to go with a trustworthy company, and that’s PayPal!

Lily

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Small Business MUST

Smooth sailing and effortlessly symbiotic. PayPal is an incredible platform.

PROS

PayPal makes accepting payments online automatic for small businesses. Without it, I would be stuck dealing in cash--and who uses cash nowadays? To have a functioning business in the 21st century is practically synonymous with using PayPal.

CONS

The only pitfall is that the system could use an aesthetic update, which is a very minor flaw and quite possibly just personal preference.

Reason for choosing PayPal

Way more cost-effective with the same functions needed and more reliable.

User Profile

Martin

Verified reviewer

Internet, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2023

Probably the de facto payment system of most small businesses

My overall experience with PayPal is extremely positive. So far I've had no problems using PayPal as one of my payment providers

PROS

The huge range of features available for business owners. Customised invoices and receipts; fast payments; fraud detection.

CONS

It can be a bit overwhelming the first time setting up PayPal for a small business. Not knowing which is the best option to go for and how to set it up initially can take longer than you might expect from the adverts.

Reason for choosing PayPal

The fees Stripe charge, combined with the convoluted dispute process when settling a chargeback make using it unaffordable to a small business.

REYNALYN

Business Supplies and Equipment, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

My experience with PayPal

My best option when it comes to international payments because of its availability.

PROS

User-friendly features and straight to the point.

CONS

The fees when it comes to conversion to my local currency are a bit expensive. But overall, it's a good app.

Reason for choosing PayPal

PayPal is a frequent option for online payments.

User Profile

Andrew

Verified reviewer

Computer Hardware, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2023

PayPal a secure and fast way to do all your online purchases.

Positive for the most part, since PayPal is known for its secure way of making purchase online.

PROS

Secure, fast and easy way to perform online purchases across so many online sites and vendors, for your business and personal needs

CONS

The lack of more customer support is missed, emailing support is not the best way to resolve transactional issues, where is much faster to speak to someone to resolve issues over the phone, then it is when you have to wait for an email reply from support.

Reason for choosing PayPal

No extra devices needed to use, other then a computer to place transactions.

KAREN YULIETH

Individual & Family Services, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Easy payments

Exceptional, wonderful, very easy to use and very safe

PROS

It is a platform that makes it easy for users to receive their payments in a safe and friendly manner without having to go anywhere other than their PC or mobile phone.

CONS

Customer service should be more immediate

User Profile

Yelle

Verified reviewer

Marketing and Advertising, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Useful but undifferentiated

Overall I feel safe storing my info with PayPal and I trust them since they've been around for a while.

PROS

It's easy to pay and get paid with PayPal. I most like being able to store my information like my address and credit card for easy checkout from an online shop. I also like that I can pay someone's invoice by logging into PayPal.

CONS

PayPal used to be the only way to safely store your credit card and address online. These days there are so many other options like Google and Apple saving everything on your devices. I am trying to think about why I ever do use PayPal which leads me to think about whether it needs to differentiate itself in some way.

Reason for choosing PayPal

My company used to have it as an option where a client could pay us with PayPal but we removed this option so that we could have more of a streamlined experience with Stripe integrating with our Dubsado CRM.

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Honestly the most amazing electronic payment method out there

Awesome

PROS

The best part of Paypal is the fact its global, and safe.

CONS

No complaints at all, its good as it is but if there's any way to make it better please, by all means

Reasons for switching to PayPal

Paypal is just the ideal system for me, its most widely recognised

Irshad

Electrical/Electronic Manufacturing, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2023

Easy to use

I am using PayPal past 2 years and it's perfect

PROS

Easy to use, all currency accept, fast payment processing app

CONS

Payment accepted very fast and transferred amount to bank in very low charges

Dominique

Writing and Editing, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

PayPal saves me as a Freelancer

PayPal has been perfect for me as a self-employed freelancer. I am happy that I chose it over the other options. I love how I can track all my expenses, incoming payments (which is all work-related income), and keep track of deductibles when it comes time for tax season. Also, PayPal provides self-employees with their 1099 tax forms and emails you your annual report of your finances for taxes.

PROS

I am a self-employed freelancer, so PayPal is essentially my paycheck every time I get paid. I am so grateful for PayPal. My money gets transferred to my bank for free within 1-3 business days without hassle. I have a constant inventory of all my income and spending because of it. Tax time is a breeze and extra easy with PayPal. I truly appreciate it. Sending money is easy and allows you to create a cute card or message to go along with it. Also, you can easily send gift cards. I appreciate how PayPal saves all the names/image of the people you've sent or received money from in an easily seen location on the dashboard. That makes it easy to either resend money to the same person, or request money if need-be.

CONS

My one and only complaint about PayPal is that when I originally signed up, I was signing up as a personal profile. Eventually, my PayPal ended up becoming for business use only, BUT PayPal doesn't allow you to edit your username so I'm stuck with the same name. I can't get a new PayPal because it's connected to all my information with my business including my email, etc. So, this is really a huge, huge inconvenience and frankly, an embarrassment for me.

Reasons for switching to PayPal

I tried Square and wasn't fond of it immediately. Cash App I did use for longer, but PayPal has more options and is better for long term use and professional employment purposes. I felt Cash App was too focuses on BitCoin which I didn't like.

Eduardo

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

I used to complain about Paypal's high fees until I was the target of fraudsters with Stripe

Excellent. It's a breeze for sellers to install/setup and configure.

PROS

Easy to use. A lot of people know it. A lot of people use it. It is everywhere and it is trusted.

CONS

The fees could be a little lower, but it is NOTHING compared to what you risk and lose with cargeback claims with other payment providers.

Reason for choosing PayPal

Paypal has a seller protection program where it protects the seller from fraudulent orders.

Reasons for switching to PayPal

I was the target of fraud. Stripe let a TON of fraudulent payments through and we dispatched them thinking they were legitimate orders. Stripe did nothing to help resolve the issue when we contacted them: it was automated messages after automated message. We lost all the money, the product and we still got charged by stripe a fee for every chargeback. STAY AWAY FROM STRIPE.

Caitlyn

Entertainment, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

The Old Faithful Every Man's Payment Processing Service For Businesses and Ordinary People

My overall experience with PayPal has been a pretty good one. I have used it for multiple things, as I am sure many people have. It was something I familiarized myself with when I started selling items on eBay, then when I moved on to doing other forms of eCommerce, as well as person to person payments. It has served me very well. As I titled this review, it is the old faithful payment processing platform. Perfect whether you are just starting out in business and need a relatively free platform to process your payments that is compatible with pretty much any type of web hosting platform, or just someone who needs to be able to send and receive payments for on the spot projects. I would definitely recommend PayPal.

PROS

The PayPal service is very easy and uncomplicated to use. The fast payment processing, invoice creation, and fraud protection, make it a great platform for anyone looking to start out whether it is in person to person business or eCommerce.

CONS

The only cons I can really think of is the fact that sometimes it is difficult to get a hold of an actual human person when you need a problem solved.

Reason for choosing PayPal

I chose PayPal because it is a service I have used for many years and I know I can trust it. Also, there are somethings that I simply find PayPal to be more convenient in its function. Even though, I do also use Square Point of Sale, I find PayPal to be more convenient in on-the-go outsourcing and freelance situations because most everyone has PayPal and you don't have to ask them to whip out their credit card or whatever. They can just send you the money via PayPal.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2018

Paypal has Helped my Online Shopping be Secure and a Piece of Cake!

Overall, I think Paypal is a livesaver for anyone who is dealing with transactions online. In this day in age, security is a huge issue, and scammers are on the rise, and you dont want that to hinder you from making purchases online, so paypal gives me the sense of security when shopping.

PROS

I've been using Paypal for several years now ever since I started my online shopping adventures. Paypal offers many pros of using their service. One of my favorites, and the ease of being able to have my money in my paypal balance and be able to shop literally on several sites which allows me to choose paypal as my payment method with ease. Also, paypal offers secure transactions that are made quick, and not to mention buyer protection on all of your orders, no matter what site you are using, you will be protected. I'm a heavy user of ebay, and Paypal has protected me many of times when I came upon scam sellers on ebay who took off with my money, but since I used paypal as my preferred method , I was able to dispute it with them and they helped get my money back. Another awesome pro about Paypal is that they offer their Papyal Mastercard which you can receive % cashback whenever you use your card. This has earned me soooo much cashback over the years, it accumulates over a month, each month you get a nice chunk of change back. Paypal also offers features for business owners, and invoicing features to help move your online business and transactions along easily. In my previous jobs, I've utilized Paypal in creating invoices for my customers, and managing all kinds of transactions. If you plan to start doing online shopping , I highly suggest signing up with Paypal, they are trustworthy and will have your back if you run into trouble.

CONS

The cons for Paypal are little to none to be honest. Only thing I would say would be their customer service. It isnt the fastest to get ahold of someone, but when you do they do indeed help you out.

Crystal

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed February 2019

Payment Software With A Ton of Features

I use PayPal daily on our company's website, as well as three e-commerce platforms that we use (Bonanza, eBid and eBay). We offer additional payment options on our website and have discovered that PayPal appears to be the most trusted by our customers. PayPal offers a wide range of reports for tracking sales and expenditures. Because of the number of reports, I do not utilize them all. My favorite report is the monthly or quarterly financial summary because I can see what our revenue and expenses were and it is very user friendly. We print all of our shipping labels through PayPal and receive a commercial discount. I have tried other options for shipping but feel that PayPal is the most cost effective and user friendly. I also like the option of paying for my shipping costs out of my PayPal balance because it eliminates the step of transferring money to the bank and having to wait for it to get there. In addition to using PayPal for e-commerce, I do work as an independent contractor. Most of the companies I contract with use PayPal to pay their contractors. The financial summary on PayPal breaks down what money came from sales and what was sent as a distribution from a company I contracted for. PayPal integrates easily with my accounting software so that much of the bookkeeping and accounting work is hands off. I am able to pay vendors and platform fees directly from PayPal. PayPal offers more than one way to get my money. I can transfer it to the bank or a debit card.

PROS

PayPal offers integration so that I can accept payments from customers on my own website as well as on all of the platforms that I sell on. PayPal also offers a wide range of custom reports that helps me track sales and expenditures such as shipping costs and fees.

CONS

Calling PayPal's customer service often results in added frustration and a lack of results. PayPal often sides with buyers that claim there was an issue with their order, even when there is a lack of evidence to support the claim.

User Profile

Humberto

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

PayPal Excellent Method to Receive Payments

Since I started my freelancer career 4 years ago I used PayPal to receive payments from my clients. I have never had problems receiving payments and everyone accepts this platform to make them. Currently there are many methods that can be much better, these can be cryptocurrencies or other methods such as Uphoald, Payeer or Skrill. However, if you are starting to receive multiple payments PayPal is the best option, since the registration is free, the verification of your account is quite simple and the limitations are practically nil.

PROS

PayPal is a payment platform that is easy to install and use Your customers are probably already familiar with PayPal You do not need a merchant account You can receive payments from any client. They do not need to have a PayPal account You can create very elegant and personalized payment formats PayPal charges are lower than some merchant accounts You can configure recurring payments (if you need it) PayPal can be easily integrated into any shopping cart system It is a platform that offers secure transactions for both sellers and buyers Payments are fast, safe and convenient You have the possibility to request a refund, after having transferred to another account (2 times I have done it successfully, your response is very fast, timely and efficient)

CONS

Regarding digital products, they are not covered by seller protection policies The rates for Chargebacks can be very high Although it has not happened to me personally, I know cases of users who have had their account suspended. Your funds have been frozen for months Although it is a platform received in many payment systems, there is a large number of people who refuse to use PayPal. This can be limiting when doing business with these clients Personally, I consider it a limitation that you can not transfer money from PayPal to other systems such as Payoneer, Paytm, Payeer, etc.

User Profile

Orlando

Verified reviewer

Internet, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2019

A safe and simple platform for online shopping

PayPal was the first electronic payment platform I used, it was very easy for me to start using it. Thanks to this valuable platform, I can shop online, pay for services and also receive money when selling an administrative product or service. It is very safe and reliable, I use PayPal a lot because it is accepted in almost all internet pages.

PROS

PayPal has many positive things, I can receive and send money from anywhere in the world. With PayPal I can buy on EBay safely and instantly. There are also many websites that accept PayPal as a form of payment. In addition, I can send money to my family and friends. It is very easy to open an account and send and receive money, you only need the email of the other person and that's it, the money arrives instantly. Even if you have an associated PayPal bank account, you can withdraw the money to that account. Something I like is that I can create an invoice, customize it and send it to a customer. I can associate my debit or credit card with the account and that way I can make payments online without revealing the card details. The technical support is good, they try to help you when you have a problem, although I think they should improve a bit.

CONS

The bad thing about PayPal is that it is very delicate and for any suspicious reason they can limit the account, that is, you cannot send money to another person. That sometimes happens when you enter the account with another IP or in another country. If that happens you have to contact support and many times it takes too long to solve the problem. I would also like PayPal to have a chat system, that way you can solve problems that arise quickly.

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2019

Very good, but needs some improvement to be best

I use it mostly for sharing money with friends and family and in this service, PayPal is second to none considering the ease of use. I found it very helpful for online checkouts. A lesser service fee and easier use of paypal credit would make their service more better and impeccable. Overall, it’s a great privilege to use such a nice money management system.

PROS

Paypal is the first money sharing app I have ever used. For their free transfer and instant transfer to PayPal account, I even now keep this app on top of all other such apps. Also most of the online vendors now accept paypal and paypal credit while it is very easy to checkout with one click, hence I use it where I have it as an option. Also I can transfer money from my paypal to bank account and vice versa without any fee. All these are the reasons I love to use it and have been using it almost everyday to split expenses with friends and family as well as using it for online purchases.

CONS

Their customer support is not that much responsive as you will find it hard to talk to a human agent over phone. Also most of the representatives I have talked to so far don’t seem to have a comprehensive knowledge of the system. The representatives need to be more knowledgeable about their service and should serve more promptly. I have faced difficulty to set up recurring payment option with my paypal credit as the use of this extension in their service is still not much user-friendly. They should provide more easier option to set payment options. I have faced issues with payment options as even after selecting a specific payment option with paypal checkout, I was charged from another payment option without my knowledge. Also if you mistakenly pay your friend using money protection feature, they will charge you a fee and there is no option to get back that charged fee even of you do it by mistake. They should be more flexible on such things. Also free trasnfer to the bank accounts sometimes take time more than usual which may mess up your monetary emergency.

Edwin

Sporting Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Easiest way of online paying and receiving money

PROS

Buyer protection: When buying a product online and a seller sends a wrong/damaged/fake item you can ask Paypal to step in. Seller protection: When buyers complain about an item that you sold them, while having it accurately described OR when a buyer returns an item but instead of the actual item returns something else Paypal will actually step in and protect the seller. It also protects you against fraud. I would advice to keep evidence of sold goods and for valuable items obtain tracking details. Paypal has a competitive credit facility through paypal credit. With often several months interest free on purchases. Paypal loans are excellent for businesses. Especially when running an online business, the fees on especially small loans are incredibly low (especially compared to loan sharks, and even compared to a bank), repayments also work very straight forward. Sending and receiving money is also dead easy, sending money non commercially to friends and family is done by just filling in the amount and the email address of the receiver and click send. On the receiving end it tends to be there within seconds and you can withdraw it immediately to your bank account. Generally it is even processed the same day (even international transfers)

CONS

There is not a lot I dont like about paypal. Their fees are quite reasonable. The main thing I dislike is probably their foreign currency exchange rate, which is not that great. However you won't be paying too much if anything in fees, especially compared to banks or even money transfer companies like Western Union or Moneygram who can charge quite a bit even on small amounts.

Adam

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2020

EASY ONLINE METHOD WHERE YOU CAN PAY FOR ANYTHING ONLINE WITHOUT ANY RISKS

Overall, as I’ve mentioned previously I do like Paypal a lot as it’s very secure and easy and very fast to make transactions to people or online businesses and it saves time not using your cards or putting in your card details. Apart from a negatives about freezing someone’s account I can’t really say anything else bad about PayPal. PayPal is the biggest online money company in the world it’s services and customer services are excellent so I’ve had nothing but good experiences as it’s quick, easy and accepted that’s all you want in a website to help with your money.

PROS

What I love about PayPal is that it’s so easy to use! When you start up you create your account and add all your details and bank information and it’s very quick and secure and it’s nothing to worry about your bank details being disclosed or threats of scam on your cards and finding your information so secure it’s on here is key and excellent as that a a top priority for a money site like this. I know a lot of people that avoid PayPal or companies don’t use online payments as people with credit cards or so on can get unwanted party’s adding money into your account or people finding your details and taking money instead. If this happened credit card and bank companies would help get your money back or whatever scenario you have, put it could take a long time for that to happen so you’d be dealing with a long wait and uncertainty to what’s actually happening. With PayPal though you will not have any problems with people taking your information or any fraudulent activity and if there was PayPal would be on the case straight away and would sort the dilemma and sufficient as possible as it’s customer service is excellent and making sure your account and money is closed off from other people. Lastly you can create and send invoices through your account to family, friends or businesses and this is an excellent way to send money and very easy to use without any hassle at all.

CONS

To be honest I’ve been using PayPal for quite sometime and I haven’t had. Major problem on it but there are only a few things which could improve the software, first of all chargebacks.... whenever you receive or send money PayPal will take a fee of your payment and if it’s on eBay for example it would take 5-10% of the transaction. Furthermore another situation is PayPal can freeze someone’s account and people report this to PayPal that there accounts have been frozen for no reason. The reason PayPal do this is because they check everyone’s transactions and if they feel like there is a particular transaction that looks like unusual behaviour like a very larger than usual sum being sent through there system they will freeze your account. When your account is froze it will stop you from making any transactions and you won’t be able to use your money or withdraw it either. In addition if you’re buying something online PayPal can freeze that money and it may refuse to list the ban until the item has been delivered which causes hassle and life difficult for retailers.

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