Great. I have used other subscription apps for Shopify and ran into tons of issues, such as payments failing and orders being created, and customer portal issues, but ReCharge has never let me down. When I have had any questions, and migrations tasks, the team was super helpful and responsive to help me accomplish my goals.

I love the ability to integrate ReCharge with other third-party apps such as One Click Upsell which allows you to upsell subscriptions and other products to your customers post-purchase, without hurting your front-end conversion rate.

The reports are a bit clunky and take a long time to load. Additionally, the forward-facing customer portal can sometimes load slowly as well.

Recharge SMS product enables our customers to manage every aspect of their subscriptions via text message without having to login to our website.

The fragmented checkout has been problematic in the past but will soon be resolved with unified checkout via Shopify.

I'm using this as a customer support that handles customer's subscriptions. Although the load times sometimes annoying but editing their data and information regarding their subscriptions order are really easy.

-Making it easy to track subscriber's information and order. Basically Shopify's brother for subscriptions. -Easy to manage the price, order and payment details, and shipping date.

-Sometimes it doesn't open or taking to long to be opened. -Even after you got it, sometimes it takes time to load

The customer support, team, and ongoing improvements have made the Recharge experience great.

How much power it puts in the hands of our customers. We easily reduce churn by allowing customers to fully customize and manage their subscriptions via SMS.

Customizations do require a bit of additional coding and work but we are able to create just about everything we need to with their custom APIs.

ReCharge is overall fantastic! I use the software daily managing our over 600 subscriptions and find it easy to use and make adjustments when necessary.

There have been some buggy issues over the years, however the team at ReCharge is generally quick to respond and get into action with problems that arise. When they first started allowing multiple payment methods and Shopify payment gateways, we had issues with customers and ourselves being unable to update their payment methods online. It appeared to be an issue on their end that affected multiple stores. This took a few times reaching out to ReCharge to solve but we haven't had any problems since.

ReCharge has made it much easier for me to send out subscription products. I use to keep up with my subscribers manually and it quickly proved to be overwhelming! With ReCharge, I'm able to focus on growing my business and not worrying over the manual work involved with creating subscriptions. It has given me the peace of mind that I needed.

At first the software can be a little hard to understand where to begin as there are so many features available - but luckily, their Support Team has been there to help us every step of the way. They even offer options for phone calls and chat support as well as free onboarding webinars.

Overall this is a great platform. If you have a more complex setup this may not be for you unless you have a Developer on your team.

It's a turnkey option to setup recurring billing. It also integrates very easily with Shopify.

Sometimes it lags a bit and CS is not always the most helpful.

Helped us to process charges to our customers. Also helped us to ready the billing details easily. Also helps with the refund process.

Accurate, easy to read the billing cycles, easy to create any discount codes if needed. Efficient at the time of processing the charges.

The integration was easy, nothing currently needed to improve at moment.

It's really easy to use! I can re-activate, pause, cancel memberships as well as see an overview of customer's billing cycle, and billing information.

Nothing so far! I really like the interface and the ease of use.

very good - our online customers are able to automatically get charged and receive their product! it's a win win for all .... no problems at all ...

i like it. it's easy. it works. customers use it. no problems. we had someone who needed to change an address and this was pretty easy also. it pairs well with our shopify store. all has been smooth. this subsciption service is paramount to offer online.

unfortunately, they have informed us that in 2024 there will be a new monthly charge for recharge ... this is a bit of a bummer, as we've been paying per purchase thus far ....

Recharge has been great for our business because it guarantees purchases for us and makes it simple for our patients to maintain their regular supplement orders.

I love that it integrates with Shopify so that our customers make a purchase and don't even have to deal with anything extra. They simply select recurring order and Recharge takes it from there. It's also quite easy to edit from my end. Some patients have needed to change shipment dates, card info, addresses,... and I can do it for them and maintain a highly valued customer service.

What I like the least may simply be user error. I find it a little confusing on how to create a new autoship option in Shopify. Also there are times that the standard item and auto ship option do not communicate on inventory. So if someone purchases using Recharge, I have to manually update the quantity for the original item.

I like it a lot. It works fine, it is easy to use, easy to find the customer information.

It is user friendly. It is easy to find information. The payment method is secure and it works fine.

It freezes sometimes. The payment process stops working for a short period.

Takes care of our subscription box orders

Does not allow paypal as an option at checkout when a subscription box is selected as choice