My favorite aspect of PayRoc is that clients go online and process their own payments. Not only does this save us about 10 minutes, but it eliminates the card security concerns they might have when providing card numbers to one of us.

We haven't yet figured out how to record deposits in QuickBooks because we don't know whether the fee was assessed to the client or to our firm.

It allowed us to create a recurring payment program and even if the monthly payment varies or may change, it’s super simple to edit and not make any payment mistakes

Haven’t found anything to complain about

Not very happy with reward pay because it has made my job harder with having to make corrections when customer service inform us incorrectly on how to do transactions.

It already figures in the percentage fee.

Does not inform customer what is to be charged to card holder with the percentage, just amount prior to fee. Refunds are a headache and see like you are getting charged more for them.

Overall it has saved roughly 40% - 50% of our processing fees. 50% of our transactions are debit cards which do not qualify for this program. This is typical in the salon industry since our average transaction is below $100.00. I would think that other types of businesses with higher average transactions would score better then a 40% savings since more credit cards are used and less debit cards.

Very easy to set up as well as very easy to inform our customers and staff of this new program.

I wish it would include debit cards as well

ease of mind

Easy to use, even if you don't have experience

could improve in better rewards for current or new customers