Let the customers do the data entry

Pros

My favorite aspect of PayRoc is that clients go online and process their own payments. Not only does this save us about 10 minutes, but it eliminates the card security concerns they might have when providing card numbers to one of us.

Cons

We haven't yet figured out how to record deposits in QuickBooks because we don't know whether the fee was assessed to the client or to our firm.

Great payment system

Pros

It allowed us to create a recurring payment program and even if the monthly payment varies or may change, it’s super simple to edit and not make any payment mistakes

Cons

Haven’t found anything to complain about

Not very happy

Not very happy with reward pay because it has made my job harder with having to make corrections when customer service inform us incorrectly on how to do transactions.

Pros

It already figures in the percentage fee.

Cons

Does not inform customer what is to be charged to card holder with the percentage, just amount prior to fee. Refunds are a headache and see like you are getting charged more for them.

Budgeting Every Line Item

Overall it has saved roughly 40% - 50% of our processing fees. 50% of our transactions are debit cards which do not qualify for this program. This is typical in the salon industry since our average transaction is below $100.00. I would think that other types of businesses with higher average transactions would score better then a 40% savings since more credit cards are used and less debit cards.

Pros

Very easy to set up as well as very easy to inform our customers and staff of this new program.

Cons

I wish it would include debit cards as well

Excellent Service

ease of mind

Pros

Easy to use, even if you don't have experience

Cons

could improve in better rewards for current or new customers

Amazing Customer Service

Pros

[SENSITIVE CONTENT] is terrific! She responds quickly and is extremely thorough. I'd would highly recommend her and Payroc's services.

Cons

There is nothing I would change or like least

Q-Dub's RewardPay Review

With little inventory and sales, this package fits our organization very well.

Pros

Obviously, we like the reversal of CC fees to the Customer vice paying out of pocket ourselves. Additionally, we like that our unit will require the Customer to accept this additional fee by clicking "yes" for acceptance prior to the completion of the sale.

Cons

3.99% seems a little steep at times. Additionally, I never know when the charge will actually apply, as Customers enter their cards into the device and we don't know if they're utilizing debit or credit cards (one applies fees, the other does not). Finally, I fear you're overcharging some of our Customers as, for example, we run a transaction for $189, and the Customer receives the fee of $7.54 bringing the new total to $196.54. After this transaction reaches out bank account, we may actually receive a deposit of $189.72 instead of the original $189. This may seem a little dishonest to our Customers that they may have been charged an additional $0.72. Seems quite small, but against my integrity as a business owner nonetheless.

Efficient System, Horrible Customer Service

The system works, the people don't. Payroc needs to hire more qualified customer service reps that actually know the product. They have a good product, just poor ambassadors for it.

Pros

The system is largely intuitive, it's extremely easy to run an card, void a transaction, review transactions, etc.

Cons

Customer Service has been horrific. We've had representatives give us conflicting information, getting hold of an actual person in customer service can be challenging as well.

Meets Expectations

Pros

Ease of use, just click and post. Integration with other apps is smooth.

Cons

Sometimes client's name is missing from payment

Not great

Pros

I really do not like anything about this software.

Cons

Having to configure my internet connection EVERY TIME I use it.

Highly Recommend

Pros

The customer support is outstanding! I've never had a bad experience calling in for help. Always a friendly person on the other end of the line. [SENSITIVE CONTENT] is our rep and she's always so nice and timely when responding to our emails.

Cons

Nothing that I can think of! Pretty happy overall.

Canceled

My company was canceled after we had two credit cards run for $15,000 and $20,000 with no reason. They called my customer to get conformation of the sale and still canceled us.

Pros

Work with my software so it was simple to use

Cons

Canceled me for running too much even after talking to customer.

Great servicing that’s all inclusive

Works well with our line of business

Pros

Easy usage, accurate and simply the best I had

Cons

Absolutely nothing, it’s well designed easy to use!

cost saver

good

Pros

saving me money and partnership with market america

Cons

was a little rough setting up with the communication with all parties involved

Satisfied with My Selection

I am satisfied so far

Pros

Easy to use, good customer service. Our sales rep is great.

Cons

There is nothing that I don't like so far