About Stripe

Stripe is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to manage and accept payments online.

Stripe handles key payment functions, such as subscriptions, storing cards and direct payouts to user bank accounts. It also offers solutions for mobile and web payments that are specially built for developers. Stripe enables businesses to accept international debit cards, credit cards and currencies.

Other key features include full-stack payments, PCI compliance, invoice paying, instant payment acceptance, shared customers and the collection of transaction fees. Stripe does not require any card storage fees, validation fees, setup fees, monthly fees or refund fees.


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Supported Operating System(s):

Web browser (OS agnostic)

1,961 Reviews of Stripe

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,455)

1,455

4 stars

(393)

393

3 stars

(61)

61

2 stars

(14)

14

1 stars

(20)

20

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1961 results

March 2021

Nayeli from Code Queen LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Daily business necessity that makes my business run smoother

Not only is their system intuitive, but the customer service agents ACTUALLY like to help you! No fake smiles over the phone or loud exhaling and strained voices. You know which ones I mean ---- the kind you get from employees that don't like their job and it feels like it is a burden to help you. Yeah ---- NEVER have I experienced this with Stripe. They have a beautiful online system, they have happy employees ---- that can only mean Stripe really knows how to stay in business. And THAT is very important for my business because I use them on a daily basis. I love the way I can integrate Stripe onto many online applications for my business --- and continue to have 1 account to manage it all. I love that I can be added as a contributor to other Stripe accounts and access them via 1 single dashboard without needing to login again. Not only does this help me run my business but I am also able to offer custom coding services to others who have Stripe accounts that are trying to implement custom payments on their Wix sites via coding. I love the product and subscriptions payments --- I am able to easily integrate with programs that use my custom Stripe product page for payments so my branding stays consistent. I love that I can have instant pay out or 1 day pay out. I just love Stripe all around and I recommend it to anyone.

Pros

I love how easy the onboarding process was. The dashboard is so intuitive, modern and sleek. When you forget to do something, the notifications remind you of any missing steps you need to complete. I have been using Stripe for over 5 years and when I needed to update my legal documents due to a marriage, the customer service agents were amazing to work with. It went a lot faster than working with the bank! It was very convenient to receive document upload links via text and email. I was blown away that the customer service agent that I was speaking to over the phone was instantly seeing all the documentation I was uploading ---- so he was able to expedite the auditing & approval right away!

Cons

It would be amazing if they would update their mobile app so I can do more on the go. Now with longer wait times at doctors offices --- or traffic jams or on the road ---- it would be great if I could do more from my phone instead of having to log into a laptop. I want to be able to create a client via the Stripe mobile app. I would like to check on my Capital loan. I would like to cancel an invoice via the app or basically manage the basics from my cell phone. Currently the main purpose of the phone is to view transactions, and that's it.

Reasons for Choosing Stripe

I didn't like the Square dashboard. I don't have physical products so I had not use for their POS system. They do not integrate easily with other online applications. They don't have an easy API to integrate. It does not integrate with Wix for subscription products. And their customer service was less than helpful when trying to engage with them before onboarding.

Reasons for Switching to Stripe

Because Wells Fargo had high fee rates and they did not integrate easily with other online apps. Not to mention, their customer support is horrendous.

May 2021

User Profile Picture

Erik from McNair Media

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Stripe is a GO-TO payment processor for SMBs

Stripe has enabled first class payment processing for our organization and the organizations we’ve implemented it for.

Pros

Stripe is everything that people love about PayPal with everything a payment processing system needs to feel professional and high end to the end user. If you are using Squarespace or Woocommerce, Stripe is so easy to implement that you don’t even need development knowledge to implement it. Payment processing rates are fair and instant payout options are huge for businesses that are just starting out.

Cons

There’s really no con to Stripe. It’s definitely something that requires some development knowledge to implement it. but because of how easy it is for developers… Stripe has so much third-party support so you’re likely able to find a free implementation method for your platform.

Reasons for Choosing Stripe

The fact that there is no monthly charge to use the payment system is ideal for small businesses that we have implemented Stripe for.

Reasons for Switching to Stripe

It allowed us to create subscriptions and other advanced payment processing options that we needed to impment

August 2020

ROBERT from Anytime Offices

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

August 2020

Stripe's dispute resolution policies are never in favour of the seller

I am in the process of terminating my account with Stripe. It's a joke. The amount of headache and lost business they caused is not worth it. It is easy to set up but after that nothing is easy with Stripe.

Pros

Easy to deploy and has various integrations available

Cons

Allocations are a nightmare. Stripe is taking out their commission and the remaining amount is paid into your account, several client transactions in one payment - reconciliations are extremely difficult and I've never received one invoice from Stripe for their commission. They simply deduct their share and transfer the rest to you without any paper trail. In addition, every time there is a dispute, it is never settled in the seller's favour even when the supporting evidence and paperwork supplied to Stripe clearly shows that the purchase was valid, agreed and approved by the buyer, signed-off by them and the service used by them. The response from Stripe is never in the seller's favour. Finally - it happens at least a few times a month that Stripe rejects the transaction as suspicious and prevents prospects from buying our products. It often happens that clients contact us outside of the Stripe's workflow and finalise payment manually because Stripe is rejecting their cards and by extension is not allowing us to close the sale.

Reasons for Choosing Stripe

Better integrations

March 2021

Ryan from Visual People Design

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

March 2021

Hands down the most flexible and easy to use website payment system

Internet payments used to be a HUGE headache, constantly worrying about setup, security, security and more security, but Stripe has really changed the game. It's made it possible for us to provide online payments for customers who would never have been able to afford the programming to do such a thing, or be able to afford the security measures necessary to properly take payments on their own. This is especially true because apart from the fees taken from each transaction, there is no recurring fee, which is a real asset to smaller businesses who don't do as much volume. On top of all that, the fact that the system is nearly seamless -- and MORE secure -- for the end user inputting their credit card information, is a huge win.

Pros

By far the best thing about Stripe is the way that it so easily integrates with nearly any shopping cart system or website payment plugin/application we've ever come across. Any need we've had to take web payments Stripe has been able to seamlessly connect to our system, including setting up some custom systems that in the past would have been way too complicated for us to do on our own.

Cons

The biggest complaint we have -- and since we use it a lot for customers, the biggest gripe they have as well, is the way deposits are done. Instead of depositing the whole amount of the transaction, then debiting the fees, Stripe takes the fees out before the deposit -- so on a $10 transaction, you only see $9.50 (or whatever the amount comes out to be) deposited in your bank account and have to manually do the accounting to match that payment and the fees, etc. Admittedly, it's a small complaint, but I think it's the only thing that keeps us from using this 100% of the time.

Reasons for Choosing Stripe

We tried a few other options, but nothing really ever came close to giving us the kind of integration or ease of use that we get from a Stripe setup.

April 2021

Dustin W. from Dustn.co

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Best in class payments

Overall, Stripe is my favorite payment processor by a long shot.

Pros

The extensive developer tools that Stripe has built means that it's very easy to integrate with all of our various business tools and apps. And it just works. Money in, money out, withdrawals... it's all super easy.

Cons

There are two things that bother me about Stripe. For one, they could ease up on the % fees. You're able to get a discount from them if you're processing an incredibly high amount of volume with them... but I've never reached that threshold, so I think it just feels unfair. Secondly, although they have done a great job with developer tools and documentation, they don't really create a lot of stuff for no-code people like me. It's fine, because there's always an app or tool I can use to integrate with Stripe to get things done, but that 3rd party tool/app always costs more money. I wish Stripe would just let us build the forms/pages without needing a developer.

Reasons for Choosing Stripe

Ease of use, 3rd party integrations, and UI/UX.