A pleasure to use. Easy to install and use and it makes QA testing a delight.

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.

Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project.

There isn't anything that I dislike about it.

This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!

Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!

As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Love it! We use it every day.

Clients and team love using this tool. It’s easy to figure out and use for everyone.

No way to see items assigned to you across all projects.

The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites.

Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it.

vera satisfied and very excited with new features implemented in this handy tool

Very handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video)

sometimes its problem to capture screenshots of website.

I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.

Easy of use and ability to tag the specific spot that needs correcting on websites.

Sometimes the email notifications don't notify you of new bugs on the site.

The features I need and not bloated with ones I don't need.

I really do not have any cons to list other than the limitations to number of users for a given price.

We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs.

the drawing and the tagging really help with identifying the exact location of bugs

Nothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.

BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.

Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.

This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.

The Intuitive and robust nature of the product makes it an invaluable tool that we can not live without.

The Mobile Support could be better BUT it is in the works.

Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.

The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.

very easy to use, easy to report issues and sort them. usefull to have context for the issues.

I have nothing to report about the cons.

We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.

The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.

We use Bugherd during the QA process of our Shopify website design/dev projects. We invite our clients to submit their feedback and we also use it internally to communicate development requirements.

Finally a tool to track feedback accurately for web development! A fantastic way to pinpoint your feedback and collaborate on a solution.

Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression.

BugHerd is very easy to jump in, understand your need and help you document swiftly. I've used it on both small and large teams and truly enjoy the interface of the product. It doesn't take up too much space either which can sometimes distract you from seeing the full view/frame at any point.

Can't think of anything that distracts me that much about BugHerd, and I think that is a good thing. :)

- Easy to use for customers - Connection between ticket and webpage frontend clarifies the task at hand and minimizes feedback loops - UI is very cleaned up and intuitive

- No Jira integration - I have to write at least 40 characters in this box... ;-)

We use it for QA on all of our websites, both for our internal teams and clients.

Internal and external stakeholders can mark directly on the page of a website any edits or bugs. No more taking screen shots and marking them up, or trying to read hand-written notes, or even worse decipher email feedback. All tasks are marked in the backend, in a task board.

Doesn't work very well on mobile. Also could use some approval levels within the software.

This helps us a lot to fix web issues and responsive problems that are key points on our work.

The easier way to manage issues is a big thing that I love.

I think I don't have anything to say on this, I'm very happy with the product.

It is very simple to load, track, and update bugs.

Unable to view the captured and uploaded screenshots without opening a new window.

BugHerd makes communication with our project developers so simple. The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.

At the moment I honestly have no issues with the software.

Screenshotting Tagging Email comms Web extension

Limited kanban Not customizable enough (need to override names)