All Creately Reviews
1-25 of 160 Reviews
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Mujibullah
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
User Friendly
Flexible, easy in use and share with others without converting to PDF or print.
CONSStill struggling with new release, it would be better if changes come with tutorial.
Isaac
Program Development, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Creately allows me to create visually amazing diagrams and content
I use Creately for a wide range of project needs. Mapping out respondent homes for our project census no longer had to be done with freehand and papers. Creately solved that for me. I am able to create the most complex diagrams and flow charts to represent complicated workflow systems and team structures.Our PowerPoint presentations and newsletters have also seen a whole lot of visual improvements thanks to Creately.
PROSCreately offers me so much freedom to explore my ideas. From the extensive collection of diagram types they offer, I always manage to find just the right fit each time. Even better is that it also allows me to easily create my own shapes and format them to my taste with the quick toolbar. My PowerPoint presentations are much more richer, I no longer have to do hand paper sketches to draw free form community maps anymore.
CONSSometimes, I have a hard time getting my shapes and lines to connect just right. And text editing could be improved to make it way more efficient than it currently is. Having to individually work each text input is a bit combersome.
Reasons for switching to Creately
Didn't offer as much range in diagram solutions.
Clara
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2019
Customer support destroyed my exeperience
So creatively is simple, straight forward to use and not expensive. Now beware it bugs a lot so you need to save every minute if you don't want to waste your time. I am working on the creation of a website for an algorithm. So I need one big graph that shows the workflow of my website perfectly. Needless to say, my diagram is big. With such work the online platform bugs a lot so you have to save every minute which is less frustrating than if you were losing your work every minute. Then I saved my final document on my desktop in the creately format ( in case there was a big terrible bug) I could redownload it. The big terrible bug happened (5h hours worth of work just disappeared for no reason) , and that is where I discovered that you can not download docs that are bigger than 10MB. Mine was 22MB. I've sent it the help center of Creately and asked for help and answers of why this bug happened. It's been a week now and although I got some response about please send me your email address and the name of your diagram nothing else really from them... Not only this app made me go made but the support team made me lose one precious week of work. I am now going to try and redo my work because I know now that Creately is good for small project but not big ones. A true disapointement
PROSSimple, straight forward to use and not expensive
CONS1) it bugs a lot so you need to save every minute if you don't want to waste your time. 2) Even if you save your work on your desktop as well as on the online platform all your work can disappear. 3) Don't save your doc with the CREATELY template because after 10MB no one can use it or download it on Creately. Ask for help people prefer to start the conversation and then ignore. 3) Customer support is crap and when they don't know what to do they just ignore
Johnny
Individual & Family Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
The best tool for AWS architecture diagrams
Having used other tools in the past, I’m think that Creately is the best option in the market to create AWS architecture diagrams. It has most of the icons for AWS services, and is pretty easy to learn to use. One of the main pros is that it focuses on having good drawing tools instead of AWS API integration (like Cloudcraft)
CONSI have not found any cons about it (at least for our use case)
Reasons for switching to Creately
Drawing is Cloudcraft is overlooked in favor of a not so good AWS API integration
Graciela
Consumer Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Creately a great tool for everyone
This software it's really easy to use and have differents technologies that you use in this software to understand in a easy way, this software it's amazing and useful.
CONSI don't like the differents tools, I think it could be more and it can be really good for the differents users, because they want to have a great experience.
Vinoch
Verified reviewer
Computer Software, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Best collaboration and diagram tool!
I have used this tool in my organisation for more than 2 years. We used this tool to draw diagrams to support our SRS documents ( Software Requirements Specifications). Mostly we drew flow charts, Entity diagrams, Class diagrams and Mind maps. Easy tool with great support to export your documents in JPEG, PNG or PDF formats. Sharing feature provided our team to collaborate in a single diagram in real time and can able to comment on each shapes.
CONSThey should improve their mobile support. We can view the diagrams only but cannot be able to interact or edit them on the mobile.
Reason for choosing Creately
It is cheaper and user-friendly.
Reasons for switching to Creately
It is expensive.
teran
Computer Software, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
The tool that I always use to create diagrams
I struggled to create design diagrams before I found creately. This is a very efficient software that saves my time a lot. I love this.
PROSThe main thing that I love creately is their templates. There are plenty of templates are available for different diagram types. I can store all of them to google drive and keep them updated with my clients. User interface is good and even a new user can create diagrams easily.
CONSI lost my diagram while designing it sometimes back. I was using the free trial version and I lost my work and I had to redraw the whole thing.
Amir
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed March 2019
Great tool but let down by Flash
We were able to use it to create various types of diagrams for IT projects.
PROSCreately is easy to use and a beginner can start creating useful diagrams within minutes of getting started. There is a ton of variety of shapes and tools, and the diagrams/process flows created will often look better than other competitors.
CONS- Flash. We had to install adobe flash just for Creately. - No integrated with gapps. Compared to a tool like draw.io, the integration with gapps is really poor. - UI could be improved as well.
Anthea
Verified reviewer
Accounting, 51-200 employees
Used free trial
OVERALL RATING:
4
Reviewed July 2014
Great tool for site maps
I have been using Creately for 6 months, I've used it on three different projects and have been impressed by it in all instances. It is a great place to build a site map and encourage the team involved in the site to all contribute ideas and add comments to the various aspects of the site map. These site maps with their comments provide key info for the developers to work from when building the back end of the site. The site maps are also then used for meetings with copywriters, designers, marketing team to help clarify the look, feel and wording of the site.
PROSEasy to use. Easy to share ideas or suggestions. Easy to build understandable diagrams for all members of project's team to use for their various responsibilities. The comments feature is one that I find the most helpful.
CONSYou cannot copy text from a comment to paste on a different document. Unfortunately comments can only be created or deleted not edited.
Md Abdul
Verified reviewer
Computer Software, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
Most easiest online diagramming tool
I like most the simplicity interface and ease of use of that tool. This online diagramming tool is very suitable for students and office employee both. I more prefer to complete small project with this tool and I used that tool several times for my different projects. They have also a downloadable desktop and mobile app version for diagramming. And another essential thing is that tool supports integration with Jira.
PROSVery easy to create a diagram, you can draw UML, Flowchart, DFD, ER, BPMN, Venn, Network, Wireframe diagram, Gantt chart, and many more diagram, chart and map using this tool. The interface and features is very user friendly and simple. Have option for import and export your diagram with multiple format. That online tool has a vast collection of diagram template that help you to find your suitable design. Also has many important diagramming element and color effect. You can edit, modify & change your diagram at any time.
CONSSometimes the online server could hang for few times and slowly loading the diagram. This tool can not work properly sometimes when you load a previously saved working diagram.
Jocelyn
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Just what I needed!
It's been amazing, I wish I had found Creately before. It's always been a struggle to find a software or platform that allows you collaborative work without getting the format of the document all messes up; Creately allows me and my students to create as many documents as needed, it also allows us to work on one same document without any issue. The price we pay is totally worth it (an inexpensive), I will continue using Creately and hopefully I can get some of my coworkers to try it as well; I know they will love Creately!
PROSI love how Creately allows me and my students to create documents while working all at the same time. Also, it has an infinite amount of templates and canvases you can work on, editing and adding information. Amazingly it also has a video conference tool that allows me to present the work while still working on it collaboratively, and honestly the best part of it is the price, it's only $6 per month and that allows you work on unlimited documents as a team, saving all your files in the cloud or downloading them in different formats.
CONSNothing, Creately has everything I need for collaborative work, my students love creating flow charts and mind maps using Creately and honestly I do too. I wouldn't change a thing.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed December 2019
Online flowchart maker.
Create is a very good alternative for desktop flowchart and mind application. The only problem is with its workflow. Workflow is really a strong feature and creating a flow chart is very easy.
PROSOnline diagram making is really good for several reasons and accessing through any device connected through the internet is one of them. The signup process is really very easy with google login. After creating a new flowchart it is very simple to create and with collaboration tool sharing is easy. With an inbuild collaboration tool, any member can update so I don't need to open and update myself, it solves a lot repeating and time-consuming work for me.
CONSAdd document is under the folder and not available from the dashboard? I found this very unusual. No private project so I don't invite too many users to see what is the performance.
Vendor Response
We're glad you cut down the repeating and time-consuming tasks using Creately. Add document button appears in any folder where you have the edit access. If you meant the "Recent" documents section we will consider adding a button there as well.
Replied January 2020
Anonymous
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Economy cost curves made easy
I really liked being able to graph quickly and make my graphs look really professional. It is also helpful that I can copy and paste them to include new cost curves in the same graph
CONS2 things, most software like this have unlimited space on a sheet (ie. One Note, Grafio, etc). Creately limits your space and therefore I can't keep all graphs that go with the same subject together. The second thing I don't like is not being able to paste in objects like brackets, etc. Their options are very limited and something as simple as brackets can't be pasted in from a different source.
Vendor Response
Hi, thanks for taking the time to leave a review and I'm glad you liked the product :-) . I'll try to address your concerns. The default diagram area is 1500x1500. This is generally enough for most diagram and set this way for optimum scrolling experience. But you can expand the diagram area to 5000x3300 which will probably help you add all your diagram in one area. You can do this via Properties -> Page Size. I'm not sure what you meant by inability to copy and paste brackets. I discussed with our QA team and the initial tests performed fine. It could be a specific object or a diagram type. I'd be happy to look further into this and help you out. You can reply to email or email support@creately.com mentioning your issue. Thanks again for the review.
Replied February 2018
Anonymous
501-1,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2019
Excellent tool for students and tutors alike!
Overall, I thought the software was pretty straight forward to use. Had some great features and as far as I am concerned, got by SWOT analyses, BMCs and VPCs just right. Would recommend it to students and tutors both - at least worth a shot.
PROSI like how easy it is to create business-related tools here. Specifically, tools such as the Business Model Canvas or a Value Proposition Canvas. I used Creatley as a student and later on recommened this as a tool to my students when I became a tutor. Excellent!
CONSI think the software should keep students in mind regarding its pricing. Many young students are not able to pay for the paid plans - at least initially. I think providing heavily subsidised student/tutor plans or free month long trials would be a nice. This is something I missed.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Just what we need
We found the perfect solution to our business because before Creately we used Microsoft Visio (which is so complicated to use). Also, the learning curve (how to use it) it's really good.
PROS* It's very easy to develop a diagram chart from the scratch * Import SVG and Google images
CONS* Sometimes it's really difficult to import a SVG file
Mojalefa
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2019
What a great platform
When discussing with a client the proposed network changes, its easy to provide them with a graphic interface using Creately.
PROSEasy graph creation. Easy to search function for objects. Easy print
CONSVery few cons to speak about, you have to purchase the product to keep your information private
Anonymous
2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY