Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"I like the integration into JIRA and Confluence and the stand-alone version - the ease of use of porting drawings from each to another."
"I really liked being able to graph quickly and make my graphs look really professional. It is also helpful that I can copy and paste them to include new cost curves in the same graph"
"The chance to use it from Google Drive was amazing to me, because I could group all my deliverables on just one place to be shared with my clients."
Cons
"Cons - payment required, not suitable for those who require it occasionally"
"They should improve their mobile support. We can view the diagrams only but cannot be able to interact or edit them on the mobile."
"It has several usability issues related of how it connects with Google Drive. Creately it's not able to open a new document on the platform and saved it in Google Drive. That was very umcomfortable."
Creately Reviews
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April 2019
Nimanthi from Design
Company Size: 2-10 employees
Industry: Computer & Network Security
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2019
an instinctive and simple to utilize Visual Collaboration stage
Key highlights of Creately Simple to Use Interactive Interface Constant Collaboration for Team Work Expertly Designed Templates to Get Started Fast Broad Shape Set Grouped into Libraries Fare Diagrams as PDF, JPG or PNG Work area Application for Offline Drawing Coordinated Google Image and Icon Finder Search Code Generation to Embed Diagrams to Websites Takes a shot at Windows, Linux and Mac OS Network Browser to Quickly Find Diagrams Capacity to Import Images Single Sign-On Drag and Drop Interface
Pros
Creately is an instinctive and simple to utilize Visual Collaboration stage that is utilized by dispersed groups far and wide to convey all the more successfully. Creately's special and incredible relevant interface is anything but difficult to utilize and it works with the full capacities of a Desktop application. Creately is open anyplace, draw and configuration directly in your program. No downloads or chaotic security setups required. It is a totally intelligent online programming worked for cooperation. You would now be able to welcome your group, customers, and clients to safely survey, remark and update business, specialized and logical outlines. The plastic, hues and actually simple to utilize. Basic, straight forward to utilize and not costly Simple diagram creation. Simple to look work for articles. Simple print It is effectively imparted to numerous clients to have a living archive for cooperation.
Cons
I can't think whether anything I didn't care for. Now and then it's extremely hard to import an SVG record Maybe a few highlights to upgrade the look and feel of the outlines. Ongoing joint effort highlights appear to hinder the application a bit The charting interface is structured in light of straightforwardness and accommodation. Shapes are assembled into libraries and just the vital libraries are stacked so the interface won't get jumbled with shapes. With ongoing joint effort, numerous clients can deal with together on a similar outline. Everybody can see the changed made by others immediately, making it simple to respond and decide. Our inventive highlights incorporate relevant apparatus bars and 1-click make an interface. In 1 single tick, you can make the following item and the vital connectors too
October 2019
Johnny from Information Services
Company Size: 11-50 employees
Industry: Individual & Family Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
October 2019
The best tool for AWS architecture diagrams
Pros
Having used other tools in the past, I’m think that Creately is the best option in the market to create AWS architecture diagrams. It has most of the icons for AWS services, and is pretty easy to learn to use. One of the main pros is that it focuses on having good drawing tools instead of AWS API integration (like Cloudcraft)
Cons
I have not found any cons about it (at least for our use case)
Reasons for Switching to Creately
Drawing is Cloudcraft is overlooked in favor of a not so good AWS API integration
January 2015
marco from Chrysler
Company Size: 10,000+ employees
Time Used: Free Trial
Review Source: GetApp
January 2015
Save your money for a better app
Creately is a fairly intuitive and easy to use app. And it is quite inexpensive compared to the competition Unfortunately, it is by no means presentation quality at all. Professionally, it would be suicide to present anything that comes out of this app. I purchased Creately for flowcharting and wireframing. I can use it for neither for the following reasons. 1. no rulers or guides. 2. the type is not center justified correctly on any shape you try to use. 3. The center of the parallelograms are off center. So when you try to align a vertical column of shapes the parallelograms make your chart step to the side. 4. Scaling. If you try to scale the stop/start shape. It distorts....and not just a little bit. 5. The 1-click create other objects command only allows you to create two different objects. The problem with this is that if you are using a specific color style or font, you have to format the shapes that weren't included in the command. 6. there is no (no fill) option for any of the shapes. So if you try to use the swimlanes you can't see the grid. 7. The connecting lines will put up a fight. Especially when you don't want them to. 8. If you need to use this work for a presentation, you will need to import the file into illustrator and then fix everything to the extent that it is just faster and easier to do it all in illustrator.

Response from Cinergix Pty Ltd
Replied January 2015
Hi Marco, Thanks for using Creately and taking the time to leave a review. Although we agree with some of your points some are bit off the mark. I'll try to address them one by one. 1. Agree. Will talk with dev team about adding a ruler. 2. Disagree. As soon as you type the text is center justified. 3. Agree. Will ask the dev team to fix this. 4. Disagree. The start/end scale seems to scaling as required. 5. Disagree. 1-click create adjust according to the context/diagram type. For example when drawing a flowchart by default you can create a process, decision or a start/end. 6. Disagree.There is a fill option in the toolbar. To see the grid when using a swimlane, select the swimlane, click "Fill" and check the "No Fill" option under colors. 7. Agree. The connecting lines adjust according to the diagram. Its done to speed up diagramming and most of our users appreciate it. But in a large complex diagram it can be a hinderance. Most of this probably happened because we did a poor job of educating our users. And we'll definitely work on improving our help section. If you feel what we've mentioned is wrong or not sure about anything above please drop a mail to support@creately.com and probably we can convince you with a live demo or work together to resolve your issues. Thanks again for using Creately and hope to see you coming back soon. Sincerely, Creately team.
September 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
September 2019
Rapid Updates
Pros
The UI is beautiful. The UX is intuitive. The chart style and elements are highly customisable. I see updates and new features very often.
Cons
There is still some functionality missing (like moving diagrams from one folder to another) and the occasional graphical glitch. However, with the current rate of updates I feel those are coming very soon! I
Reasons for Switching to Creately
I did not like the style of diagram elements and the UI did not feel modern.
October 2019
Everett from The Bullis School
Company Size: 201-500 employees
Industry: Primary/Secondary Education
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
October 2019
Great Software for Flowcharting
We used it to allow students to learn how to represent songs and program flows in a flowchart to express and organize their thinking.
Pros
Very easy to use, clean interface, looks user-friendly and intuitive.
Cons
A bit laggy when using when there are many blocks and zooming out, the undo function did not work as well as expected.
Reasons for Switching to Creately
Looking at a variety of flowcharting options for students to use, with Creately's attractive features including the design and ease-of-use of the software.
December 2019
Lynnette from IPS
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2019
Super Easy Diagrams and Flowcharts
Creately has made it easy to quickly put together diagrams to show instead of tell - always the best way to make your point when working with a public that has a short attention span.
Pros
Though Creately is easy to use from scratch, the number of templates they have available is fantastic and it is rare to have to start with bare bones. Fabulous template variety.
Cons
No real cons, using the public version, which has limitations for collaboration (limited to 3) it really hasn't been a detriment as this is a tool that is often used by one of us to create a map or process flow that has already been vetted by several collaborators.
Reasons for Switching to Creately
Creately is much easier to learn and use than the Draw.io tool, with greater image capacity - diagrams can be more infographic in style than Draw.io allows for
September 2020
Soledad from Ussable
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Functionality
4.0
September 2020
Great Features, a lot of space to improve the interface
In general, it's a very quick tool with a lot of possibilities to make charts in a low level when you are in a hurry, but if you think in stethics, maybe you'd prefer another tool. Anyway, it's the more convenient tool in terms of price.
Pros
The chance to use it from Google Drive was amazing to me, because I could group all my deliverables on just one place to be shared with my clients.
Cons
It has several usability issues related of how it connects with Google Drive. Creately it's not able to open a new document on the platform and saved it in Google Drive. That was very umcomfortable.
Reasons for Switching to Creately
I changed because of pricing
October 2019
Mujibullah from Digitcom Inc
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
User Friendly
Pros
Flexible, easy in use and share with others without converting to PDF or print.
Cons
Still struggling with new release, it would be better if changes come with tutorial.
March 2019
Ramindu from Virtusa Corporation
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
Smooth, effective diagramming - Used it for more than 6 years!
Amazing experience. I have managed to impress many a peer and organization leadership with beautiful diagrams created using Creately.
Pros
Creately provides an amazing number of pre-built templates and objects for use. The controls are intuitive and performance of the application is quite fluid. I've used it across teams and alone for a very long time and have always found the end result of my diagramming efforts to be quite beautiful while also effectively getting the message across.
Cons
Creately can sometimes be a bit clunky to handle, but most of these issues have been ironed out over time.
May 2020
Victor from IPC-IG
Company Size: 51-200 employees
Industry: International Affairs
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
May 2020
Good, but need improvements
Pros
As a SaaS product hosted in the internet, it is easy to access and work from anywhere. Also, the templates really help starting something new, and saves a lot of time.
Cons
When you put more informations than the template have, the software begins to be really slow and to have some bugs (e.g., some lines starts to disappear or to go in the wrong image).
October 2019
Joseph from UMBRA Technologies (Hong Kong) Limited
Company Size: 2-10 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
October 2019
Great software, sometimes has issues
When working, is excellent to integrate into JIRA and Confluence - just draw on the fly. Really like the export to PNG option as it makes sharing so much easier.
Pros
I like the integration into JIRA and Confluence and the stand-alone version - the ease of use of porting drawings from each to another.
Cons
There are issues with the JIRA and Confluence versions where existing drawings refuse to load. Not sure of the problem but it is annoying. Could be an issue with O/S or versioning of host software but really, it is annoying to not be able to trust that it will work. The desktop version running on Adobe Air is also a bit of a problem for me - adds an admin need to make sure the base software is secure and also makes me perceive the effort to be a bit less. Prefer standalone software on the desktop or an enclosed APP rather than something running in another environment.
Reasons for Choosing Creately
I liked the look and feel and it worked reliably. It took a long time for them to release a new version to work with the JIRA upgrade but then the loading issues started. Hoping that Creately fixes this.
Reasons for Switching to Creately
Liked Creately's interface and UX (user experience) much better. Unless they fix the loading issue and hence increase reliability, may have to seek other options.
March 2019
Anonymous
Company Size: 1 employee
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Highly recommended for businesses and individuals
Creately is highly recommended for businesses and individuals which create a large number of diagrams and flowcharts, since they can create these images quickly and without much effort, using the templates and other tools available.
Pros
Creately has more than 1000 templates, libraries and over 100,000 different examples which can be easily adapted by the user for their requirement. These examples can help the user visualize easily. The software can be used for creating flowcharts, UML and User interface mock ups in different patterns. One of the main advantage of Creately is the provision for collaboration, which allows the user to collaborate with up to twenty others online to create diagrams, flowcharts and other images together. This is helpful in collaborating with clients and colleagues any where in the world as required, saving time. The software can be used online or offline if required for creating different images. Pros - suitable for creating diagrams, flowcharts quickly - more than 1000 different types of templates and 100,000 examples available, which can be reused to create images quickly, saving time - collaboration feature, for working with customers and others world wide - can be used offline and online.
Cons
Cons - payment required, not suitable for those who require it occasionally
January 2020
Vamsidhar from Intellibot.io
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
User Friendly with lot of options for business diagrams
Completely satisfied with the product. Definitely improving my efficiency at work.
Pros
- User Friendly interface to select the type of diagram you wanted and the ease of use (Drag & Drop). - Not too much on the pocket - Auto Save option which makes you focus only on the business diagram - Amazing customer support
Cons
The latest update (moving away from flash to cloud based solution) has some hiccups. Very rarely the application throws run time error and I need to relaunch it. While this is slightly irritating, the auto save option helps to recover my diagrams as is.
December 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Functionality
3.0
December 2019
Online flowchart maker.
Create is a very good alternative for desktop flowchart and mind application. The only problem is with its workflow. Workflow is really a strong feature and creating a flow chart is very easy.
Pros
Online diagram making is really good for several reasons and accessing through any device connected through the internet is one of them. The signup process is really very easy with google login. After creating a new flowchart it is very simple to create and with collaboration tool sharing is easy. With an inbuild collaboration tool, any member can update so I don't need to open and update myself, it solves a lot repeating and time-consuming work for me.
Cons
Add document is under the folder and not available from the dashboard? I found this very unusual. No private project so I don't invite too many users to see what is the performance.

Response from Creately
Replied January 2020
We're glad you cut down the repeating and time-consuming tasks using Creately. Add document button appears in any folder where you have the edit access. If you meant the "Recent" documents section we will consider adding a button there as well.
October 2019
Vinoch from John Keells IT
Company Size: 501-1,000 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2019
Best collaboration and diagram tool!
Pros
I have used this tool in my organisation for more than 2 years. We used this tool to draw diagrams to support our SRS documents ( Software Requirements Specifications). Mostly we drew flow charts, Entity diagrams, Class diagrams and Mind maps. Easy tool with great support to export your documents in JPEG, PNG or PDF formats. Sharing feature provided our team to collaborate in a single diagram in real time and can able to comment on each shapes.
Cons
They should improve their mobile support. We can view the diagrams only but cannot be able to interact or edit them on the mobile.
Reasons for Choosing Creately
It is cheaper and user-friendly.
Reasons for Switching to Creately
It is expensive.
April 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2019
Creately for free and awesome drawings
Very interesting and glad that i found this to simplify the scenarios and work around my software projects.
Pros
Creately is a Free and open license on-line licensed software that can be used very easily for all sorts of diagramming and work flow designing. I have been using creately for more that 4 years for my work and campus work. Highly recommend using creately for simple or advanced diagramming
Cons
Limited options available in the free version was the main blocker for me and the watermarks. But always it is best to proceed with the paid plan as it is totally worth purchasing that.
February 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2018
Economy cost curves made easy
Pros
I really liked being able to graph quickly and make my graphs look really professional. It is also helpful that I can copy and paste them to include new cost curves in the same graph
Cons
2 things, most software like this have unlimited space on a sheet (ie. One Note, Grafio, etc). Creately limits your space and therefore I can't keep all graphs that go with the same subject together. The second thing I don't like is not being able to paste in objects like brackets, etc. Their options are very limited and something as simple as brackets can't be pasted in from a different source.

Response from Cinergix
Replied February 2018
Hi, thanks for taking the time to leave a review and I'm glad you liked the product :-) . I'll try to address your concerns. The default diagram area is 1500x1500. This is generally enough for most diagram and set this way for optimum scrolling experience. But you can expand the diagram area to 5000x3300 which will probably help you add all your diagram in one area. You can do this via Properties -> Page Size. I'm not sure what you meant by inability to copy and paste brackets. I discussed with our QA team and the initial tests performed fine. It could be a specific object or a diagram type. I'd be happy to look further into this and help you out. You can reply to email or email support@creately.com mentioning your issue. Thanks again for the review.
March 2019
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Great for generating diagrams for publication
I've had a great experience over the past several years with Creately and it's an important tool for my journal article publication development process for describing my tools pipeline, how patients move throughout my study, etc. Also useful for prototyping user interface designs and quickly iterating through various options.
Pros
This is the quickest way to generate great looking, high quality business process (BPMN) diagram images suitable for publication . I've published several diagrams over the past several years that I create with Creately and they look great in print. Usability and ease of use are excellent.
Cons
There's always more complicated diagrams that could be added that I may or may not use, but I wouldn't want to add to the complexity, as its already at the right complexity for my current needs.
April 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
April 2019
Excellent tool for students and tutors alike!
Overall, I thought the software was pretty straight forward to use. Had some great features and as far as I am concerned, got by SWOT analyses, BMCs and VPCs just right. Would recommend it to students and tutors both - at least worth a shot.
Pros
I like how easy it is to create business-related tools here. Specifically, tools such as the Business Model Canvas or a Value Proposition Canvas. I used Creatley as a student and later on recommened this as a tool to my students when I became a tutor. Excellent!
Cons
I think the software should keep students in mind regarding its pricing. Many young students are not able to pay for the paid plans - at least initially. I think providing heavily subsidised student/tutor plans or free month long trials would be a nice. This is something I missed.
March 2019
Theophile from Dassault Systemes
Company Size: 51-200 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
March 2019
the best - but still perfectible
I use creately as it is the only app I know that is complete enough for all kinds of diagrams. Plus it's free <3 There are still some bugs, but there are always workarounds. Overall really great experience
Pros
- number of features - free plan - copy/paste - symbols databases - sticky links between elements - export as image
Cons
- no private project for free plan - bugs with links labels - bugs with copy/paste of large amount of elements - bugs with styling
March 2019
Amir from Oscillosoft Pty Ltd
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
5.0
March 2019
Great tool but let down by Flash
We were able to use it to create various types of diagrams for IT projects.
Pros
Creately is easy to use and a beginner can start creating useful diagrams within minutes of getting started. There is a ton of variety of shapes and tools, and the diagrams/process flows created will often look better than other competitors.
Cons
- Flash. We had to install adobe flash just for Creately. - No integrated with gapps. Compared to a tool like draw.io, the integration with gapps is really poor. - UI could be improved as well.
March 2019
Sahan from Ellipsis
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
My experience in creately
Mostly Im using creately for my educational purposes and some of office workrs. It’s really good tool to use and easy to manage everything on it.
Pros
It’s easy to use for drawing diagrams and providing pre build templates also. Diagram editing features are amazing and easy to learn.
Cons
The canvas area is limited for the larger diagrams, sometimes it says you have to manually save your changes for some problems.
March 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Just what we need
We found the perfect solution to our business because before Creately we used Microsoft Visio (which is so complicated to use). Also, the learning curve (how to use it) it's really good.
Pros
* It's very easy to develop a diagram chart from the scratch * Import SVG and Google images
Cons
* Sometimes it's really difficult to import a SVG file
February 2013
David Growes
Time Used: Free Trial
Review Source: GetApp
February 2013
Well Worth The Price
As a heavy Visio user I was bit reluctant to try this but was pleasantly surprised. The monthly fee is fair and the desktop price is extremely good when you consider that Visio costs around 300$. Love the usability of the interface. The diagramming area is large and far less cluttered. I like the concept of loading libraries as necessary because not only it saves space but help you find shapes faster. A little toolbar that appears when you select an object makes diagramming very easy. In 1 click you can create the next object and it will be automatically connected for you. Very convenient and saves many clicks and drags. Tried the real-time collaboration with a buddy of mine and it was a fun experience. Seeing each others changes as it happens it very productive. Overall well worth the price and highly recommended for teams.
Pros
Easy to use uncluttered interface Image search and icon finder object toolbar that makes diagramming faster automatic adjustments like aligning, text positioning real-time collaboration feature
Cons
Real-time collaboration features seems to slow down the application a bit
March 2019
Clara from Clara's freelance
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
March 2019
Customer support destroyed my exeperience
So creatively is simple, straight forward to use and not expensive. Now beware it bugs a lot so you need to save every minute if you don't want to waste your time. I am working on the creation of a website for an algorithm. So I need one big graph that shows the workflow of my website perfectly. Needless to say, my diagram is big. With such work the online platform bugs a lot so you have to save every minute which is less frustrating than if you were losing your work every minute. Then I saved my final document on my desktop in the creately format ( in case there was a big terrible bug) I could redownload it. The big terrible bug happened (5h hours worth of work just disappeared for no reason) , and that is where I discovered that you can not download docs that are bigger than 10MB. Mine was 22MB. I've sent it the help center of Creately and asked for help and answers of why this bug happened. It's been a week now and although I got some response about please send me your email address and the name of your diagram nothing else really from them... Not only this app made me go made but the support team made me lose one precious week of work. I am now going to try and redo my work because I know now that Creately is good for small project but not big ones. A true disapointement
Pros
Simple, straight forward to use and not expensive
Cons
1) it bugs a lot so you need to save every minute if you don't want to waste your time. 2) Even if you save your work on your desktop as well as on the online platform all your work can disappear. 3) Don't save your doc with the CREATELY template because after 10MB no one can use it or download it on Creately. Ask for help people prefer to start the conversation and then ignore. 3) Customer support is crap and when they don't know what to do they just ignore
April 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
April 2019
Great Product With One Major Flaw
Pros
It does exactly what I need it to do - create org charts. It's easy to use with great functionality, and looks great.
Cons
The save/save as functionality is atrocious. I often lose past work because it'll save a current project over a previous one. When this happens I lose the opportunity to use a past chart as a template that would save me a ton of time. Then I'm forced to do it over again. If this was fixed it would be huge.
March 2019
Mojalefa from Soft Edge Solutions
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
March 2019
What a great platform
When discussing with a client the proposed network changes, its easy to provide them with a graphic interface using Creately.
Pros
Easy graph creation. Easy to search function for objects. Easy print
Cons
Very few cons to speak about, you have to purchase the product to keep your information private
March 2019
Hugo from Research
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
March 2019
Really worthy ;)
It is fine and I have been paying myself for the license besides the fact that I am using in my third company already ;)
Pros
The plastic, colours and really easy to use.
Cons
Sometimes it hangs/stuck loading. Export sometimes seems slow for high definition
July 2014
Anthea from Colenbrander
Company Size: 51-200 employees
Industry: Accounting
Time Used: Free Trial
Review Source: GetApp
July 2014
Great tool for site maps
I have been using Creately for 6 months, I've used it on three different projects and have been impressed by it in all instances. It is a great place to build a site map and encourage the team involved in the site to all contribute ideas and add comments to the various aspects of the site map. These site maps with their comments provide key info for the developers to work from when building the back end of the site. The site maps are also then used for meetings with copywriters, designers, marketing team to help clarify the look, feel and wording of the site.
Pros
Easy to use. Easy to share ideas or suggestions. Easy to build understandable diagrams for all members of project's team to use for their various responsibilities. The comments feature is one that I find the most helpful.
Cons
You cannot copy text from a comment to paste on a different document. Unfortunately comments can only be created or deleted not edited.
June 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Diagram, collab, drag and drop program
Great software for planning, organization and process flow. The ability to create a visual representation is unmatched.
Pros
It took me no time to learn how to use Creately. It is self explanatory and very simple, yet with some higher level functions. I have used this for restructuring the company organization and to show a visual representation of the flow of processes.
Cons
There is not much I don't like about this software. I guess the only thing would be it is a little difficult to do flow chart arrows with just a track pad on a laptop. It is much easier to use with a mouse to be precise with placement and resizing.
August 2019
Thamara from Edhirya IT Private Limited
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2019
Perfect way to draw diagrams
Creately platform is the one of the best and easiest online tool which I have used to design diagrams.I have used Creately, to transform my ideas into diagram representation.
Pros
With the Creately platform, we can easily draw diagrams.There are shapes which we can use to draw diagrams.Also, we can use predefined themes and styles to make our diagram more perfect.We can collaborate efficiently with our co-workers.We can see if co-workers are making changes on the design of the diagram.
Cons
Required a perfectly working internet connection to get the maximum output from the platform.
January 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
January 2020
A tool to make your diagrams look attractive
The overall experience of using Creately is very much favorable as It helped me to create very informative diagrams for my projects. It is a well-equipped tool on which you can rely to get a satisfying output.
Pros
Creately is a great tool to design concise diagrams for various purposes such as mind maps, use case diagrams etc. It provides you an easy-to-adapt designing environment together with relevant designing objects for your diagrams. Creately gives you the ability to add collaborators for your projects which makes it easier to communicate while working. Even when you are offline, you can continue your work with Creately which can boost your productivity as well.
Cons
Downloading the diagrams as PDF files is not possible in the free version of Creately. You have to upgrade your account for that. The capacity of the free version of the tool is limited to maximum of 3 collaborators and one folder with five public documents.
April 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
April 2019
Great Tool for Project Management
Pros
It is easily shared with multiple users to have a living document for collaboration.
Cons
The formatting and user interface is a little bit buggy and non responsive, especially on the desktop version.
October 2019
sunita from Information Technology & Services
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Software Ease Of Access in Usage
i have extensively used this software and my overall experience related this is good.
Pros
its overall functions and usage is good enough for all .
Cons
the issue that i faced that was in arrow and dragging and test written
April 2019
PRASSANNA from IT
Company Size: 5,001-10,000 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Very easy to use
I use them to make as-is and to-be process flows, sipoc diagrams, architecture diagrams.
Pros
It is very easy to use and I like how intuitive it is. I like the feature set and the canned templates. I use it for professional diagrams and to make process flows and I find it way easier than visio and it also allows for collaboration which I love.
Cons
Could expand on the template set. As of now I have not not found what I need, but from my experience with other similar tools, I feel there could be more templates.
October 2017
James from CHOICE FUTURE PLANNING
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
October 2017
Cost effective alternative to more expensive flow diagram software
Pros
Great cost effective flow chart tool with all of the main features and tools that you would expect- Web tool is easier to use and allows for the creation of professional looking flow diagrams
Cons
Some of the templates can be a bit limited compared to other services- could do with being expanded to include a greater range of templates
March 2019
Adelina from Universidad Tecnologica de Hermosillo
Company Size: 201-500 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
March 2019
Excellent tool
I use Creately since 2 differents perspectives, like student I can do may homework and like teacher I can create study tools to my students, in both ways, I just waste the enough time to develop my diagrams easely and even fun.
Pros
It has a lot of different tools to build a big range of diagrams and illustrations, but the most like me is the color combination and that you can organize the space around the diagram.
Cons
It is difficult and no friendly chance the letters... size, color, position.
March 2019
Tiffany from Island Oaks RV Resort
Company Size: 51-200 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
March 2019
Love how easy it is to use!
Pros
What i love is the abundance of templates to represent anything I’m trying to do from website wire framing to SWOT analyses and even org charts. All the information is easy to input and represented beautifully and professionally. The different ways you can export your creation is super useful too.
Cons
I think getting used to tab to confirm an action took a bit of getting used to. Other than that, good to go!
March 2019
Anonymous
Company Size: 1 employee
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
4.0
March 2019
Great for designing courses
Pros
I started using Creately while I was studying instructional design. The gentle learning curve allowed me to experiment with different flow diagrams and adjust my drafts easily as I received feedback and suggestions from my classmates and instructor.
Cons
I can't think if anything I didn't like.
September 2019
Vaishnavi from University of Minnesota
Company Size: 5,001-10,000 employees
Industry: Hospital & Health Care
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
September 2019
Best flowchart App online!
Pros
I loved the finish of the design, and the fact that they had the gridlines to guide placement. Alignment of the shapes were so easy, and loved how customizable it was. I used the free trial, and it was wonderful. I was able to create a variety of flowcharts from software to clinical study design processes. I like that we can have flowcharts and tables in the same image!
Cons
What I liked least about the software was the inability to align the text within the box. I wanted to left/right align some places and I was unable to do that, which was a bummer when I was creating tables using this.
March 2019
Sharon from Bay clinic
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2019
Creately makes great Org. Charts
Our CEO constantly asks us for new Org charts. No matter what he asks for the finished product always looks professional
Pros
I love the finished look of the organizational charts
Cons
the type and lines can be a little glitchy and the lines move on their own and need to be realligned often
January 2013
Garth123
Time Used: Free Trial
Review Source: GetApp
January 2013
Initial impressions let down with more extensive use...
The program showed a lot of potential when I trialed it online but after purchasing it (for a steep price of $75) and using it more, I've discovered that there are a bunch of bugs and limitations (issues with the graphics, text, placement limitations) which prevent me from doing what I want and getting the look I want. For example, text in shapes: the shapes can't be inverted without text flipping upside down or back to front, such as with a speech bubble, it has to go only in one direction if you want to read the text. The same is with all other shapes. The "work around" is to put a text box over the top of the shape, but it's lousy that it even needs a "work around". The shapes are also a bit sketchy, drawn imprecisely with edges of the shapes not quite connecting smoothly and looking like they've been slapped together hastily in MS paint. Also, connecting lines are a bit tricky to arrange exactly how you might like them. They have a mind of their own. And if you add text to a line, then it has an annoying white box behind it. All in all the program shows potential, but given the price for the desktop version, if I knew what I know now, I wouldn't have bought it - I wish I could get my money back. Given its level of development, slow updates, bugs/limitations and need for "work arounds", Creately is way overpriced and I would not recommend it. Particularly do not recommend if you want professional looking graphics. That said, it's not bad for brain storming privately.
April 2019
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
April 2019
Creately Review for Lean Academy Projects
Overall, I had a great experience using Creately and have since recommended it to co-workers and executive management.
Pros
I appreciate that with Creately I had access to many different styles of templates for all of the Lean Academy and Six Sigma projects our department was embarking on. It saved a lot of time and energy to start with a template, rather than start from scratch.
Cons
Trying to make small edits (like font size and style) were very difficult, which made getting the finished product where I wanted a little frustrating. Also trying to get everything to fit on one page was a little time consuming.
April 2018
Vera from Gismart
Company Size: 51-200 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
4.0
April 2018
Nice diagrams for free
Pros
I liked how nice and smooth the diagrams created with Creately look. Though UML charts look pretty dull, with Creately you can make them look modern. Basically, it offers option for plenty types of charts, but using it for customer journeys and flowcharts is the best.
Cons
I wish free version wouldn't have limitation by the amount of charts. Besides, sometimes style is not applied to all objects and management of arrows attached to objects can be a pain.
September 2019
Joel from Enterprise Services
Company Size: 11-50 employees
Industry: Computer Software
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Very Nice Product
Pros
I can't find a better software for diagram my process of developing, because the easy to use and the good app quality
Cons
Need more objects or types of process for use it even more
September 2019
Valery from CCAC
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
September 2019
Installed it and had my initial diagram in a day
I frequently get asked what software I use to produce the diagrams and charts.
Pros
No learning curve. Made a mind map and a process flow diagram to be the backbones of a process redesign in days. Easy to update, color code and share
Cons
The templates were more work than starting from scratch.
Reasons for Choosing Creately
The redesign seemed most user friendly of all the other options I reviewed.
September 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Excelent solution for drawing and collaboration at the same time.
Our time was really quick drawing and collaborating diagrams for our sales pipeline for instances, was a great tool in work.
Pros
The free version was really great for start point with the product, the flexibility was really good and the graphs and diagrams I made were really good.
Cons
The watermark in the free version when I export a resource, but I know it's normal. I got solved just paying the corresponding fee.
March 2019
Md Abdul from CombineSell Pte. Ltd.
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
March 2019
Most easiest online diagramming tool
I like most the simplicity interface and ease of use of that tool. This online diagramming tool is very suitable for students and office employee both. I more prefer to complete small project with this tool and I used that tool several times for my different projects. They have also a downloadable desktop and mobile app version for diagramming. And another essential thing is that tool supports integration with Jira.
Pros
Very easy to create a diagram, you can draw UML, Flowchart, DFD, ER, BPMN, Venn, Network, Wireframe diagram, Gantt chart, and many more diagram, chart and map using this tool. The interface and features is very user friendly and simple. Have option for import and export your diagram with multiple format. That online tool has a vast collection of diagram template that help you to find your suitable design. Also has many important diagramming element and color effect. You can edit, modify & change your diagram at any time.
Cons
Sometimes the online server could hang for few times and slowly loading the diagram. This tool can not work properly sometimes when you load a previously saved working diagram.
May 2019
Vivek from Dental Surgeon
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
May 2019
Not a bad creation
A good one
Pros
I use creately to construct flow chart diagrams for my team. It allows multiple people to view the diagram and make changes. External links can also be added to the same
Cons
It’s not very easy to use and navigate.
December 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
December 2019
Good tool for visualize concepts
Draw concept diagrams and share with stakeholders easily.
Pros
Creately is straight forward, simple to use, user friendly application. Application consists with good library of objects that can be use to create diagrams. It aslo support sharing what you create with others easily.
Cons
Real time collabration can be improved. Some look and feel can also be improved to be give a modern look.
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