All Creately Reviews

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User Profile

Mujibullah

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

User Friendly

PROS

Flexible, easy in use and share with others without converting to PDF or print.

CONS

Still struggling with new release, it would be better if changes come with tutorial.

Isaac

Program Development, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

Creately allows me to create visually amazing diagrams and content

I use Creately for a wide range of project needs. Mapping out respondent homes for our project census no longer had to be done with freehand and papers. Creately solved that for me. I am able to create the most complex diagrams and flow charts to represent complicated workflow systems and team structures.Our PowerPoint presentations and newsletters have also seen a whole lot of visual improvements thanks to Creately.

PROS

Creately offers me so much freedom to explore my ideas. From the extensive collection of diagram types they offer, I always manage to find just the right fit each time. Even better is that it also allows me to easily create my own shapes and format them to my taste with the quick toolbar. My PowerPoint presentations are much more richer, I no longer have to do hand paper sketches to draw free form community maps anymore.

CONS

Sometimes, I have a hard time getting my shapes and lines to connect just right. And text editing could be improved to make it way more efficient than it currently is. Having to individually work each text input is a bit combersome.

Reasons for switching to Creately

Didn't offer as much range in diagram solutions.

Clara

Verified reviewer

Marketing and Advertising, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2019

Customer support destroyed my exeperience

So creatively is simple, straight forward to use and not expensive. Now beware it bugs a lot so you need to save every minute if you don't want to waste your time. I am working on the creation of a website for an algorithm. So I need one big graph that shows the workflow of my website perfectly. Needless to say, my diagram is big. With such work the online platform bugs a lot so you have to save every minute which is less frustrating than if you were losing your work every minute. Then I saved my final document on my desktop in the creately format ( in case there was a big terrible bug) I could redownload it. The big terrible bug happened (5h hours worth of work just disappeared for no reason) , and that is where I discovered that you can not download docs that are bigger than 10MB. Mine was 22MB. I've sent it the help center of Creately and asked for help and answers of why this bug happened. It's been a week now and although I got some response about please send me your email address and the name of your diagram nothing else really from them... Not only this app made me go made but the support team made me lose one precious week of work. I am now going to try and redo my work because I know now that Creately is good for small project but not big ones. A true disapointement

PROS

Simple, straight forward to use and not expensive

CONS

1) it bugs a lot so you need to save every minute if you don't want to waste your time. 2) Even if you save your work on your desktop as well as on the online platform all your work can disappear. 3) Don't save your doc with the CREATELY template because after 10MB no one can use it or download it on Creately. Ask for help people prefer to start the conversation and then ignore. 3) Customer support is crap and when they don't know what to do they just ignore

Johnny

Individual & Family Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2019

The best tool for AWS architecture diagrams

PROS

Having used other tools in the past, I’m think that Creately is the best option in the market to create AWS architecture diagrams. It has most of the icons for AWS services, and is pretty easy to learn to use. One of the main pros is that it focuses on having good drawing tools instead of AWS API integration (like Cloudcraft)

CONS

I have not found any cons about it (at least for our use case)

Reasons for switching to Creately

Drawing is Cloudcraft is overlooked in favor of a not so good AWS API integration

Graciela

Consumer Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2022

Creately a great tool for everyone

PROS

This software it's really easy to use and have differents technologies that you use in this software to understand in a easy way, this software it's amazing and useful.

CONS

I don't like the differents tools, I think it could be more and it can be really good for the differents users, because they want to have a great experience.

User Profile

Vinoch

Verified reviewer

Computer Software, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2019

Best collaboration and diagram tool!

PROS

I have used this tool in my organisation for more than 2 years. We used this tool to draw diagrams to support our SRS documents ( Software Requirements Specifications). Mostly we drew flow charts, Entity diagrams, Class diagrams and Mind maps. Easy tool with great support to export your documents in JPEG, PNG or PDF formats. Sharing feature provided our team to collaborate in a single diagram in real time and can able to comment on each shapes.

CONS

They should improve their mobile support. We can view the diagrams only but cannot be able to interact or edit them on the mobile.

Reason for choosing Creately

It is cheaper and user-friendly.

Reasons for switching to Creately

It is expensive.

teran

Computer Software, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

The tool that I always use to create diagrams

I struggled to create design diagrams before I found creately. This is a very efficient software that saves my time a lot. I love this.

PROS

The main thing that I love creately is their templates. There are plenty of templates are available for different diagram types. I can store all of them to google drive and keep them updated with my clients. User interface is good and even a new user can create diagrams easily.

CONS

I lost my diagram while designing it sometimes back. I was using the free trial version and I lost my work and I had to redraw the whole thing.

Amir

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed March 2019

Great tool but let down by Flash

We were able to use it to create various types of diagrams for IT projects.

PROS

Creately is easy to use and a beginner can start creating useful diagrams within minutes of getting started. There is a ton of variety of shapes and tools, and the diagrams/process flows created will often look better than other competitors.

CONS

- Flash. We had to install adobe flash just for Creately. - No integrated with gapps. Compared to a tool like draw.io, the integration with gapps is really poor. - UI could be improved as well.

Anthea

Verified reviewer

Accounting, 51-200 employees

Used free trial

Review Source: GetApp

OVERALL RATING:

4

Reviewed July 2014

Great tool for site maps

I have been using Creately for 6 months, I've used it on three different projects and have been impressed by it in all instances. It is a great place to build a site map and encourage the team involved in the site to all contribute ideas and add comments to the various aspects of the site map. These site maps with their comments provide key info for the developers to work from when building the back end of the site. The site maps are also then used for meetings with copywriters, designers, marketing team to help clarify the look, feel and wording of the site.

PROS

Easy to use. Easy to share ideas or suggestions. Easy to build understandable diagrams for all members of project's team to use for their various responsibilities. The comments feature is one that I find the most helpful.

CONS

You cannot copy text from a comment to paste on a different document. Unfortunately comments can only be created or deleted not edited.

User Profile

Md Abdul

Verified reviewer

Computer Software, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2019

Most easiest online diagramming tool

I like most the simplicity interface and ease of use of that tool. This online diagramming tool is very suitable for students and office employee both. I more prefer to complete small project with this tool and I used that tool several times for my different projects. They have also a downloadable desktop and mobile app version for diagramming. And another essential thing is that tool supports integration with Jira.

PROS

Very easy to create a diagram, you can draw UML, Flowchart, DFD, ER, BPMN, Venn, Network, Wireframe diagram, Gantt chart, and many more diagram, chart and map using this tool. The interface and features is very user friendly and simple. Have option for import and export your diagram with multiple format. That online tool has a vast collection of diagram template that help you to find your suitable design. Also has many important diagramming element and color effect. You can edit, modify & change your diagram at any time.

CONS

Sometimes the online server could hang for few times and slowly loading the diagram. This tool can not work properly sometimes when you load a previously saved working diagram.

Jocelyn

Education Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Just what I needed!

It's been amazing, I wish I had found Creately before. It's always been a struggle to find a software or platform that allows you collaborative work without getting the format of the document all messes up; Creately allows me and my students to create as many documents as needed, it also allows us to work on one same document without any issue. The price we pay is totally worth it (an inexpensive), I will continue using Creately and hopefully I can get some of my coworkers to try it as well; I know they will love Creately!

PROS

I love how Creately allows me and my students to create documents while working all at the same time. Also, it has an infinite amount of templates and canvases you can work on, editing and adding information. Amazingly it also has a video conference tool that allows me to present the work while still working on it collaboratively, and honestly the best part of it is the price, it's only $6 per month and that allows you work on unlimited documents as a team, saving all your files in the cloud or downloading them in different formats.

CONS

Nothing, Creately has everything I need for collaborative work, my students love creating flow charts and mind maps using Creately and honestly I do too. I wouldn't change a thing.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed December 2019

Online flowchart maker.

Create is a very good alternative for desktop flowchart and mind application. The only problem is with its workflow. Workflow is really a strong feature and creating a flow chart is very easy.

PROS

Online diagram making is really good for several reasons and accessing through any device connected through the internet is one of them. The signup process is really very easy with google login. After creating a new flowchart it is very simple to create and with collaboration tool sharing is easy. With an inbuild collaboration tool, any member can update so I don't need to open and update myself, it solves a lot repeating and time-consuming work for me.

CONS

Add document is under the folder and not available from the dashboard? I found this very unusual. No private project so I don't invite too many users to see what is the performance.

Vendor Response

We're glad you cut down the repeating and time-consuming tasks using Creately. Add document button appears in any folder where you have the edit access. If you meant the "Recent" documents section we will consider adding a button there as well.

Replied January 2020

Anonymous

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

Economy cost curves made easy

PROS

I really liked being able to graph quickly and make my graphs look really professional. It is also helpful that I can copy and paste them to include new cost curves in the same graph

CONS

2 things, most software like this have unlimited space on a sheet (ie. One Note, Grafio, etc). Creately limits your space and therefore I can't keep all graphs that go with the same subject together. The second thing I don't like is not being able to paste in objects like brackets, etc. Their options are very limited and something as simple as brackets can't be pasted in from a different source.

Vendor Response

Hi, thanks for taking the time to leave a review and I'm glad you liked the product :-) . I'll try to address your concerns. The default diagram area is 1500x1500. This is generally enough for most diagram and set this way for optimum scrolling experience. But you can expand the diagram area to 5000x3300 which will probably help you add all your diagram in one area. You can do this via Properties -> Page Size. I'm not sure what you meant by inability to copy and paste brackets. I discussed with our QA team and the initial tests performed fine. It could be a specific object or a diagram type. I'd be happy to look further into this and help you out. You can reply to email or email support@creately.com mentioning your issue. Thanks again for the review.

Replied February 2018

Anonymous

501-1,000 employees

Used less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed April 2019

Excellent tool for students and tutors alike!

Overall, I thought the software was pretty straight forward to use. Had some great features and as far as I am concerned, got by SWOT analyses, BMCs and VPCs just right. Would recommend it to students and tutors both - at least worth a shot.

PROS

I like how easy it is to create business-related tools here. Specifically, tools such as the Business Model Canvas or a Value Proposition Canvas. I used Creatley as a student and later on recommened this as a tool to my students when I became a tutor. Excellent!

CONS

I think the software should keep students in mind regarding its pricing. Many young students are not able to pay for the paid plans - at least initially. I think providing heavily subsidised student/tutor plans or free month long trials would be a nice. This is something I missed.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Just what we need

We found the perfect solution to our business because before Creately we used Microsoft Visio (which is so complicated to use). Also, the learning curve (how to use it) it's really good.

PROS

* It's very easy to develop a diagram chart from the scratch * Import SVG and Google images

CONS

* Sometimes it's really difficult to import a SVG file

Mojalefa

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2019

What a great platform

When discussing with a client the proposed network changes, its easy to provide them with a graphic interface using Creately.

PROS

Easy graph creation. Easy to search function for objects. Easy print

CONS

Very few cons to speak about, you have to purchase the product to keep your information private

Anonymous

2-10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY