Easy to maneuver through sections. I really lean on the reports that GovPilot provides.

I have had a pleasant experience with GovPilot thus far and will continue to use the case management system to the way it fits our needs.

The ease of setup and the fact that Gov Pilot does all the modifications and updating.

The technical support is fantastic. If you can dream up the function and the work flow, the development team can build it.

The support staff is terrific to work with - always helpful.

In every category, there just seems to be to much information required. I also dislike that everything is addressed driven.

This software has allowed the city to combined two or three software into one. Customer service has been great.

I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms.

We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease.

GIS mapping is a huge benefit also. Visually appealing dashboard.

This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional.

Comprehensive and Customizable Suite of Municipal Software.

Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint.

If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint.

This software can minimize the amount of foot traffic and offers the convenience to our constituents of applying for a wide number of permits online in the comfort of their own office or home.

As with any new system, the start-up was a bit frustrating working out kinks etc.

Ease of use for both employees and residents using the program. Good communication tool as linked to our website.

Currently use a permitting software that does not have this capability and it's very restrictive. GIS mapping is a huge benefit also.

The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.

The ability to customize the software to suit the City's needs is really impressive.

It is very easy to use for both ends, constituents and administrative.

Our current system is incredibly restrictive and difficult or impossible to use certain features without getting our IT department or the software company itself involved.

We have missing addresses/Block and Lots  in the public  map database they use. Missing properties must be added individually, which is tedious.

Sometimes there are system bugs that put roadblocks in the workflow, but customer service is quick to assess and mitigate the problem.

Replacing legacy systems and processes were a breeze thanks to GovPilot's dedicated customer service team.

Overall SMS has been a great experience and we will be using it for the rest of our existence. The customer support has continued to be great with the growth of the company.

Everyone chips in and they get things done. I'm grateful for the edge they have given my business and the friendships I've made in the process.

It is easy to use and train to. The reporting features are robust and fulfill our needs.

The ease in which to use the program. I love having the ability to tailor the software to what works best and easier for our team.

Because of this kind of industry I am in we need to work in bulk  it's that bad.

This is a premium product that our guest love at all of our locations. It captures more data to back the revenue than any other product.

SMS is extremely easy and allows us to give our clients a better experience by providing a fast and secure way to pay for request their car.

I've been very happy with the product and the team standing behind it. I've called support before and was greeted by the CEO.

The software is very user friendly and easy to use. The SMS Valet team is always very responsive to our staff and willing to go above and beyond to meet our needs.

If there was one thing missing it would definitely be the lack of the iOS app. I know the Apple store royalties are not completely fair.

Better customer interaction and experience. Allows us to manage and audit our accounts better.

Not ideal for high volume accounts. Takes more staff and labor to manage the system.

More expensive than traditional paper tickets. Difficult to use under high volume locations without additional staff.

It simplifies what used to be a lot of manual and tedious tasks into a streamlined system. It provides a lot of support and easily tracks hours, counts, revenues, and more.

We really like giving our customers the ability to let us know in advance - that they are ready to depart. Really helps us in our efficiency running the operation.

SMS Valet is easy to use no matter your technologically capacity. It has simplified and made our operations so much more efficient.

If there's one thing that's missing, it's the absence of an iOS app. I'm aware that Apple's retail royalties aren't entirely equitable.

US Dollar

GovPilot is a cloud-based solution that helps municipalities automate daily tasks and streamline communications between multiple departments. Key features include task assignment, GIS mapping, event-based triggers, project tracking, workflow management and alerts. 

The application allows officers to schedule inspections, prepare notes of violations and track progress of associated cases. GovPilot enables administrators to provide role-based permissions to employees, letting them share information with specific users and departments. It lets users identify and display areas of concern using icons, colors and visual codes, prioritizing issues along with the current status of problems. 

GovPilot offers digital forms that enable public communities to apply for resident and non-resident parking permits and receive issuance of parking spaces. Mobile applications for both iOS and Android are available.

Pricing can be found on our website. Support is provided via live text chat in the platform and phone with actual GovPilot employees.

LongDescription

Incident Response Checklists

Employee Management

Case Management

License Issuance

HR Management

Utility Billing

Payment Processing

Recognition Management

Permit Management

Fee Management

Customizable Reports

Document Storage

GIS Integration

Access Controls/Permissions

Activity Tracking

Service Request Management

Contract/License Management

Ad hoc Reporting

Code Enforcement

SSL Security

Spatial Analysis

Reservations Management

Attendance Management

Attendance Tracking

Docket Management

Project Management

Approval Process Control

Communication Management

Parking Management

Customer Database

Registration Management

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Sensor Data

Customer Portal

Building Permits

Geographic Maps

Parking Permits

Scheduling

Self Service Portal

Contact Management

Facility Management

Rental Management

Audit Trail

Administrative Hearings

Mobile Access

Online Payments

Fixed Asset Management

Property Database

Planning & Zoning

Inventory Tracking

Compliance Management

Real Time Data

Ticketing

Geocoding

Internet Mapping

Performance Metrics

Bid Management

Training Management

Membership Management

Photo Management

Expiry Notifications

Labeling

Code Maintenance

Violation Tracking

Forms Management

Online Applications

Map Sharing

Workflow Management

Permit Issuance

Activity Dashboard

Inspection Management

Equipment Maintenance

Reporting & Statistics

Taxation & Assessment

Data Visualization

Business License

League/Team Management

Volunteer Management

Event Management

Image Management

Color Codes/Icons

Work Order Management

Volunteer Recruiting

Billing & Invoicing

Event Calendar

Audit Management

Renewal Management

Weed Abatement Control

Case Notes

Fines Management

Map Creation

Citation Tracking

Tactical View

Equipment Tracking

Customizable Forms

Pictometry Imagery

Records Management

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

GovPilot

In Person

Live Online

Webinars

Documentation

Videos

SMS Valet is a ticketless valet solution that caters to restaurants, hotels, hospitals, and retail businesses looking to improve customer experience through technology. 

SMS Valet features an automated multi step process for retrieving vehicles. Customers can text to retrieve their vehicle which triggers the valet to bring the vehicle around. Payment information is tokenized and secured. SMS Valet includes the necessary equipment for a ticketless valet operation including mobile tablets, receipt printers, barcode scanners and more.

SMS Valet is deployed on site and supported by a dedicated account manager. Ongoing software updates and technical support are included. SMS Valet aims to streamline the valet experience for businesses and their customers.

GovPilot vs SMS Valet

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