All FetchKids Reviews
1-14 of 14 Reviews
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Paul
Verified reviewer
Education Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best School Dismissal Application Tested
The team is great, and onboarding was smoother than expected.
PROSWe helped research and deploy FetchKids in a few partner schools. They were the best-designed app for parents and schools to track complex schedules and authorized adults for pickups. We LOVED the arrival time functionality that allows us to line the students up in order of whose parent is first to arrive. In our daycares, it allows the providers to prepare the child and pack up their items for a smooth pickup as well. This app also has a broadcast communication tool; parents and dropoff/pickup teams can communicate in real time.
CONSThey are still working on integrations into our bigger LMS providers.
Reason for choosing FetchKids
It was superior in features and parents, and our staff loved it.
Reasons for switching to FetchKids
This app had everything in one and the features we wanted.
Vendor Response
Thank you so much for your compliments. We very much appreciate your taking the time to explain the benefits of FetchKids for your schools and to document your experience using our platform. It's immensely helpful for our school customers to hear about real use cases such as yours. In addition, it's helpful for us to know which features you enjoy using the most. Please contact us at any time with your suggestions or comments. We are always happy to hear from our users!
Replied March 2023
Shauna
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Support for Classroom Teachers on Arrival of Family
We have loved using Fetch Kids. We started this in the Fall of 2020. The light was gong away and we could no longer see cars upon arrival. We were unable to have kids ready for their parents. Now, with using Fetch Kids we have the ability to see how long until our parents arrive, we can have children packed up and ready to go and then they leave in a timely manner. The classrooms are able to see all of this information to have children prepped. The parents enjoy having their kids ready to go with a smile! It has made the transition of not having parents in the building much easier and allowed us to prep!
PROSWe love that it beeps and you can see when a family will arrive. We love that the teachers can have students ready.
CONSIt would be nice to separate families out more. When we have families that are divorced, we do not have the ability to send to both parents. It would be nice to have that option.
Vendor Response
Thanks so much for your positive review of FetchKids! We very much appreciate your taking the time time to give us feedback. We do have a joint custody feature for divorced parents where both can receive notifications as primary parents. Please contact us and we'll fill you in on how to use it.
Replied July 2022
Elias
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
We love Fetch!
The reason why we love fetch is because of how easy it is to have parent drop and pick up their kids!
CONSThere are some features that are just simply not used for us but it is always good to know that they are still there!
Michelle
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2022
FetchKids Review
Overall it's been a very good dismissal tool for us.
PROSI like that FetchKids has a clean, easy-to-read interface.
CONSThere have been some occasions when FetchKids shows a parent is several minutes away and then the parent calls our office to say they have been outside waiting for their kids for a while. I'm not sure if's an internet issue but it has caused some frustration. Parents are sometimes confused about how to add authorized drivers. I also would like to disable the "chat" feature because we don't check it and parents are under the impression that they can communicate with us through that tool.
Reasons for switching to FetchKids
ZoomX went out of business.
Vendor Response
Your feedback is very important to us. Thanks so much for taking the time to help us make our app better. 1) Parents who are showing up outside - please ask them to update their app, as they are most likely running a version that is out of date. 2) Authorized Adults - Adding Authorized Adults is explained on Help screens on the Settings page. Please ask parents to contact us at support@fetchkids.com if they need our help. 3) Chat - thanks for this suggestion. We'll plan to update the app later this year so you can turn on/off the chat feature. Thanks again for taking the time to give us your helpful feedback!
Replied June 2022
Stacy
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Fetch Kids, its a great system for your school
Great way to check students in and out.
CONSDoes provided a list who were not checked out of fetch kids at the end of the day.
Vendor Response
Thanks so much for your review. With regard to viewing students who haven't been checked out at the end of the day, if you use Attendance/Drop Off, you can see the students listed there. Your suggestion is an excellent one - to add the ability to view students on the Pick up list who are still at school. We'll plan to add this feature in the near future. Thanks again for your constructive feedback! It's a huge help to us and we are always working to update features to make it more useful for you!
Replied June 2022
Rachael
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Very Helpful App
We had a very positive experience using FetchKids. The customer service was fast and very helpful.
PROSAs an administrator I liked that it gave real time ETA for our families at pickup time.
CONSThe frequent updates made it difficult for some families to keep up with the app and it would lead to them not being able to check in/out their child
Paola
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Amazing App-Easy to use, great time management, Efficient attendance tracking, and safe
As administrator, makes drop off and pickups of students simple, on time, and always promote a professional communication with families. Every day when parents came to the school to pick up their child, I was able to coordinate on time with a very professional communication with families, pickups since parents can’t enter the building. Dismissal was fast and very efficient.
CONSThe least was that i cant track attendance after dismissal one on one
Vendor Response
Thanks so much for your feedback. Please contact us at support@fetchkids.com to discuss the attendance issue, as we'll be glad to help, but we just need clarification as to what the issue is. You can track attendance with FetchKids on the Attendance/Drop off screen.
Replied June 2022
Curtis
Entertainment, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Effective tool for attendance and dismissal
Prior to fetchkids we used parent pick-up numbers. Children forgot numbers and parents lost or forgot the number cards that were supposed to be on the vehicles. This required staff members outside with walkie-talkies calling out numbers so that indoor staff could start lining children up in order at the doors. Fetchkids eliminates those complications and streamlines dismisall.
PROSThe UI is excellent and easy to navigate.Fetchkids uses GPS to notify staff when parents are in the pick-up area making the process faster. Parents appreciate the instant pick-up notifications and added safety.
CONSApp updates can be problematic. Some of the parents don't realize that the app needs to be updated. Others disable automatic updates because of data plan restrictions.
Vendor Response
Hi Curtis, Thanks so much for your excellent review of FetchKids. We appreciate your taking the time to fill in users about your experience. With regard to updates, if an update is critical, we release it as a mandatory update, which forces users to install a new version. If the update is not critical, the users may install at their leisure, if they have turned off auto updates. Ideally, users should keep auto update on so that they receive our updates in a timely manner. We do recognize, however, that some users prefer to keep auto update off for various reasons, including management of data charges.
Replied November 2022
Maria
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
FetchKids helps make pick up time so much smoother! I don't know how we ever managed without it!
We finally do not have to wonder and guess when our parents are coming to pick up their children. Dismissal time has always been a guessing game but now it's not anymore! We are able to have the children ready for their parents to pick them up quickly and efficiently so that everybody can get home. We love this app and it was just what we were looking for to make pick-up time efficient and smooth.
PROSThis app is super easy to use and very user friendly! Set up was done quickly and efficiently and I was able to use it right away. I love that we get real time updates because of the GPS technology!
CONSI wish that this app was integrated with our existing childcare app to streamline things for our staff and our parents.
Desiree
Museums and Institutions, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
A Must for School Dismissal
Extremely positive
PROSI like working with the support team to implement it, and will continue to use for our dismissal and after school pick up. :it’s accurate and effective.
CONSI would like to add more than one primary parent for each student because I feel that parents like to choose which one of them would like to be the primary parent. Easier to roll out to both
Reason for choosing FetchKids
GPS feature
Reasons for switching to FetchKids
They went out of business
Vendor Response
Thanks so much for your positive review! And, your suggestion to add another Primary Parent is on our list of improvements and we'll let you know when we implement this feature - hopefully later this year. If you have any other suggestions, please let us know!
Replied June 2022
Sarah
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Highly Recommend
FetchKids is very easy to use, accurate, and has drastically reduced how long dismissal takes at the end of each day.
CONSNA - I highly recommend it. There is nothing I don't like about it.
Bernadette
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Fetch Kids app
Very good - it is reliable and efficient, and the parents are happy.
PROSFairly accurate GPS and the system is very reliable and I do not recall any service interruptions.
CONSAdding users is sometimes not intuitive for parents, so we end up having to answer questions
Reason for choosing FetchKids
Recommendations from other schools
Reasons for switching to FetchKids
they went out of business
Emma
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great app for education & attendance!
Such an easy app to use for both parents and admin! Very intuitive and easy for all ages.
CONSSometimes on mobile devices the system accidentally clicks on another student to check out.
Christopher
Automotive, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Exceptional Customer Service!
All the business of making it convenient to pick up my kiddo.
PROSEasy to use! User friendly! Consistent in efficiency!
CONSIt was a little difficult registering for the app, but that was quickly rectified with a quick email to tech support.
Vendor Response
Chris, thank you for reviewing FetchKids. We very much appreciate it! We hope you enjoy using FetchKids and that it saves you lots of time by reducing your wait time for pickups at the Boys & Girls Club!
Replied June 2022