About GovPilot

GovPilot is a cloud-based solution that helps municipalities automate daily tasks and streamline communications between multiple departments. Key features include task assignment, GIS mapping, event-based triggers, project tracking, workflow management and alerts. 

The application allows officers to schedule inspections, prepare notes of violations and track progress of associated cases. GovPilot enables administrators to provide role-based permissions to employees, letting them share information with specific users and departments. It lets users identify and display areas of concern using icons, colors and visual codes, prioritizing issues along with the current status of problems. 

GovPilot offers digital forms that enable public communiti...


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Supported Operating System(s):

Web browser (OS agnostic)

59 Reviews of GovPilot

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(40)

40

4 stars

(17)

17

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

May 2018

NANCY from New Providence

Company Size: 51-200 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Gov Pilot has a lot of features, once you know how to navigate through the processes.

more productivity and ease of tasks

Pros

I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time. Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report. I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible.

Cons

The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person!

Response from GovPilot

Replied May 2018

Nancy, thank you so much for taking the time to write such a thorough review. Feedback like yours is very helpful.

December 2019

Marta from Lakewood Township

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Comprehensive and Customizable Suite of Municipal Software

Govpilot has permitted us to modernize many of the functions of the Municipal Clerk's office. Licensing and record requests that previously were done on paper are now available to residents on line. The amount of clerical time spent was significantly reduced. However, conversion of old data to Govpilot was more difficult and time consuming than expected. This was mostly due to the poor quality of the data to be converted, but it delayed implantation.

Pros

The company is very responsive to requests for custom reports, screens, etc. The dashboard helps us manage processes from the same place.

Cons

The software is map based. We have missing addresses/Block and Lots in the public map database they use. Missing properties must be added individually, which is tedious.

June 2019

Jonneigh from Incorporated Village of Ocean Beach

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Property Data Base

I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.

Pros

This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.

Cons

As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.

Response from GovPilot

Replied June 2019

So glad that you love using our software! Thank you for the kind words.

July 2018

Kathryn from Lakewood Township

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

July 2018

Very pleasant staff

Pros

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

Cons

File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

Response from GovPilot

Replied July 2018

Thank you so much for the kind words and useful feedback!

June 2019

Jessey from City of Raleigh

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2019

Great Data capturing platform

I have had a pleasant experience with GovPilot thus far and will continue to use the case management system to the way it fits our needs.

Pros

I like the customization it offers specifically to your organization. We can set it up in a way that fits our needs and not just a standard platform filled with required field we don't use.

Cons

Sometimes there are system bugs that put roadblocks in the workflow, but customer service is quick to assess and mitigate the problem.

Response from GovPilot

Replied June 2019

Thanks a lot!