Pabau

RATING:

4.6

(401)

About Pabau

Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly. Forget spreadsheets, integrations, paper notes and scanning — do it all from one easy to use tool. - Save 12+ hours/week by automating admin work - Go 100% paperless by digitising patient records - Optimise the patient journey with customisable forms - Drive more revenue with clinic marketing campaigns - Manage your staff and monitor their performance - Create and analyze reports to make better decisions - And a lot more! See why over 23,000 users trust Pabau. Book your personalized demo today

Pabau Pricing

Starting price: 

$28.00 per month

Free trial: 

Available

Free version: 

Not Available

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Pabau Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Pabau

1 - 5 of 400 Reviews

Allan

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2024

This is going to be awesome!

PROS

Definitely worth getting on board with P2; despite the teething issues and occasional bugs (which the support team are always aiming to help with) the overall functionality is going to be amazing

CONS

Some areas remain in development in Pabau 2 but on the whole having a positive experience

Vendor Response

Thanks for the review Allan - I know you are a great user of our system and we value you as a client. Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering switching from Clinko - check out https://pabau.com/compare/cliniko/

Replied April 2024

Oyin

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2022

Pabau software does most things well

It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software. Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it. Customer support is below par. Should have a live chat or phone line to call. A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated. The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe. Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately. A ticket system that shows other client's concerns or questions would have saved a lot of hassle. User's forums, blogs, FAQs, Q & As are available but not shared when you come on board. Having a widget isnt suitable for all sorts of web platforms. Referral tracking is especially difficult when customer processes are handled putside your existing platform. Would have like to integrate a diferent payment processor rather than being limited to skype As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

PROS

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

CONS

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

Reason for choosing Pabau

Seems to have the most features Before and After picures are crucial for us and eliminates a lot of the competition.

Vendor Response

Hi Oyin, I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback. In particular, your points about better highlighting our educational resources to new users will be actioned upon. I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists. Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.

Replied August 2022

Stephen

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

It sounds great but the result is poor

Very poor. We are looking at switching to another software company.

PROS

It sounds great and excellent functionality and would generate efficiencies

CONS

There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.

Vendor Response

Thanks for the review - sorry to hear you are having issues. I can see you are on our basic plan with our basic setup and therefore will not be benefiting from meeting with our success team or account managers. If you want 121 support, this is an option, but from looking at your chats, I can see you are expecting instant support form the team. Never the less, we will extend some extra support to you, to help work through any issues, please book a meeting here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

Replied April 2024

Elizabeth

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2021

Great for managing multiple services

Pabau have helped us manage multiple items in one place.

PROS

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

CONS

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Reason for choosing Pabau

flexibility to develop

Reasons for switching to Pabau

They were very expensive and used to charge per person which for us became ineffective and were not willing to help on any development.

Vendor Response

Thank you so much Elizabeth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Replied September 2021

Ellysa

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2021

Why I subscribed to Pabau

The on boarding and training team have been very professional and prompt with correspondence.

PROS

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

CONS

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

Reason for choosing Pabau

More feature to grow my business

Reasons for switching to Pabau

I have used timely in another practice and while user friendly it lacked the additional features beneficial to my aesthetics business

Vendor Response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Replied September 2021