Practice Mate

RATING:

4.5

(110)

About Practice Mate

Practice Mate by Office Ally is a comprehensive practice management solution used by over 25,000 healthcare organizations. It simplifies revenue cycle management and assists in HIPAA-compliant recordkeeping for both new and existing practices. Its user-friendly interface offers easy billing management that checks eligibility and benefits and manages claim submission and tracking. Its seamless integration with other Office Ally solutions also provides additional functionality such as patient intake, reminders, e-prescription and more. With no cost, commitment, or implementation, you can get started today to help reduce unnecessary administrative tasks, enhance job satisfaction for providers and improve the overall patient experience. 1.No cost, no implementation and no ...

Practice Mate Pricing

Practice Mate is available for free.

Free trial: 

Not Available

Free version: 

Available

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Practice Mate Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Practice Mate

1 - 5 of 110 Reviews

Kathy

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Pros and Cons of using Practice Mate

I really appreciate the customer service experience! I get questions answered or assistance when needed without having to go through a lot of automated prompts! There is nothing like being able to talk to another human being to help solve whatever problem I may be having!!

PROS

Prior to 2020, I found all of the features to be very beneficial to my practice. Since the retirement of my office manager and the onset of COVID, I now have a third-party company that handles insurance verification, billing, and payment for me, which allows me more time for patient care.

CONS

Many times, when patients are completing the new patient paperwork through Patient Ally, they are not able to complete the HIPAA Compliant form. I'm told there is a glitch in the system that IT is working on, but to date, it hasn't been corrected. This means I have to send that particular form to the patient for signature and then add it to their file, which is not convenient.

Vendor Response

Thank you Kathy for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied August 2023

Jorn T

Medical Practice, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Practice Mate for the solo practic

Great access from any internet connected device. Cost effective office management going on 15 years.

PROS

The scheduling and billing/bookkeeping in one enabled me to split from a sublease and start solo practice with confidence 15 years ago. I came from downloaded software to accessible web-based management system.

CONS

Import of CSV file went well. Some of the pages can be improved to compliment the workflow. Put save buttons everywhere so I don't have to scroll to the bottom every time. Date entry (DOB, injury date etc.) is inconsistent. The cursor automatically advances from month to date but often needs a Tab to go to year. Put another Superbill button all the way up under the charges. Any editing requires a full scroll to the bottom to find it.

Reasons for switching to Practice Mate

Initially a free service with billing. Web based.

Vendor Response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied September 2023

Kristen

Hospital & Health Care, 2-10 employees

Used weekly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2020

Avoid this product

Regrettable.

PROS

Offers useful functions for accounting, billing, etc. if you don't plan to use the patient portal.

CONS

Their patient portal, Patient Ally, is AWFUL and I don't recommend it. Be prepared to deal with lots of bugs and customer service that just gives you the run around. The Upcoming Appointments feature of the portal does not work at all anymore. We've called several times to fix it over the last 6 months, and they just say "We are working on it" and refuse to give an estimated time to fix it. When we've expressed displeasure about this, we were ignored. We lose business because patients check their upcoming appointments tab and see they have nothing scheduled, even though they are in our schedules. Office Ally just doesn't care either so we will be looking for another solution. There are also plenty other bugs. For example, patients can sometimes request appointment slots that are already full, leading to double-booking. This is not because someone was scheduled in the time between the appointment request and confirmation. It is purely a software bug. The time it takes to resolve these issues with support is lengthy, and often the errors are never fully resolved. A fairly large chunk of our patients have trouble using it, and completing the on-boarding enrollment. We also had a worrisome customer service experience with their partner for integrated credit card processing, so we had to use a separate processor.

Mona

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Using Practice Mate

Good experience.

PROS

It's easy to use and has a lot of features that other software companies bill for as modules making your monthly cost higher than it needs to be. Easier to set up the ERA's and it's a great clearinghouse if that's all you need.

CONS

I honestly don't know what to say here.

Reason for choosing Practice Mate

Simple is better in a chaotic industry. It does exactly what is should do and does it well. Very little unannounced down time. The cost is normally a shock to providers, because they don't believe something this reasonable can work so well. We always tell them to start out with Office Ally/Practice Mate and change if it doesn't meet your needs. No one ever changes.

Reasons for switching to Practice Mate

Easier to use and the reports are simple.

Vendor Response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied September 2023

Scott

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Long Term Office Ally Practice Mate User

Bottom line for my billing company is the overhead to use Practice Mate is very fair priced. Productivity is the best EHR/Billing platform for less time managing daily task.

PROS

Streamlining daily visits and claims created is fast and easy with patient visit templates for repeat patients where coding is the same procedure each visit. Accounting & entering payments with the ability to be able to easily adjust and delete payments is very fast and not frustrating.

CONS

Entering payments manually can be confusing with added steps to choose payment to, payment from, payment method. The older version was a lot easier to add payments as it was more simplified. But some of my staff love the new version of adding payments. It's a preference of the individual user.

Vendor Response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied September 2023