This program is easy to use. I consider myself a ludite and yet I was able to figure out how to use Practice Mate with only one tutorial. I am sure I do not utilize all of the features available to me but they are there if I hit a snag with my practice. Plus the technical team is available and responsive without going through a long phone menu or wait. They are also fast and efficient with claim submission. Always grateful for that!

I used OA and Practice Mate at a couple of clinics before I started my own practice so was already familiar with it. That was back when it was free to providers. Ahem!It pretty well defined how I was going to set up booking and billing for my practice and was my first choice of all the programs I had had to learn during the course of my 25 year career. I wasn't surprised when they began to charge and feel it is a reasonable fee considering I can input for 15 minutes at the end of my day and leave all the rest to them. I truly do not have anything negative to say about PM.

I really appreciate the customer service experience! I get questions answered or assistance when needed without having to go through a lot of automated prompts! There is nothing like being able to talk to another human being to help solve whatever problem I may be having!!

Prior to 2020, I found all of the features to be very beneficial to my practice. Since the retirement of my office manager and the onset of COVID, I now have a third-party company that handles insurance verification, billing, and payment for me, which allows me more time for patient care.

Many times, when patients are completing the new patient paperwork through Patient Ally, they are not able to complete the HIPAA Compliant form. I'm told there is a glitch in the system that IT is working on, but to date, it hasn't been corrected. This means I have to send that particular form to the patient for signature and then add it to their file, which is not convenient.

Regrettable.

Offers useful functions for accounting, billing, etc. if you don't plan to use the patient portal.

Their patient portal, Patient Ally, is AWFUL and I don't recommend it. Be prepared to deal with lots of bugs and customer service that just gives you the run around. The Upcoming Appointments feature of the portal does not work at all anymore. We've called several times to fix it over the last 6 months, and they just say "We are working on it" and refuse to give an estimated time to fix it. When we've expressed displeasure about this, we were ignored. We lose business because patients check their upcoming appointments tab and see they have nothing scheduled, even though they are in our schedules. Office Ally just doesn't care either so we will be looking for another solution. There are also plenty other bugs. For example, patients can sometimes request appointment slots that are already full, leading to double-booking. This is not because someone was scheduled in the time between the appointment request and confirmation. It is purely a software bug. The time it takes to resolve these issues with support is lengthy, and often the errors are never fully resolved. A fairly large chunk of our patients have trouble using it, and completing the on-boarding enrollment. We also had a worrisome customer service experience with their partner for integrated credit card processing, so we had to use a separate processor.

Great access from any internet connected device. Cost effective office management going on 15 years.

The scheduling and billing/bookkeeping in one enabled me to split from a sublease and start solo practice with confidence 15 years ago. I came from downloaded software to accessible web-based management system.

Import of CSV file went well. Some of the pages can be improved to compliment the workflow. Put save buttons everywhere so I don't have to scroll to the bottom every time. Date entry (DOB, injury date etc.) is inconsistent. The cursor automatically advances from month to date but often needs a Tab to go to year. Put another Superbill button all the way up under the charges. Any editing requires a full scroll to the bottom to find it.

Good experience.

It's easy to use and has a lot of features that other software companies bill for as modules making your monthly cost higher than it needs to be. Easier to set up the ERA's and it's a great clearinghouse if that's all you need.

I honestly don't know what to say here.

Bottom line for my billing company is the overhead to use Practice Mate is very fair priced. Productivity is the best EHR/Billing platform for less time managing daily task.

Streamlining daily visits and claims created is fast and easy with patient visit templates for repeat patients where coding is the same procedure each visit. Accounting & entering payments with the ability to be able to easily adjust and delete payments is very fast and not frustrating.

Entering payments manually can be confusing with added steps to choose payment to, payment from, payment method. The older version was a lot easier to add payments as it was more simplified. But some of my staff love the new version of adding payments. It's a preference of the individual user.

I honestly love it! I couldn't run my business without it!

The ease of use for electronic medical billing is my favorite thing about Office Ally Practice Mate. I am able to do an entire weeks worth of medical billing in only a few minutes. Plus, adding new patients or updating existing patient charts is simple and easy.

The only thing I would change is that after you create a claim, instead of returning to the current day's calendar, I wish you could return to the date you of the claim you just created. This would be nice because I usually do all my billing at the end of the week and go from day to day. This isn't really a huge problem, it just takes my a few seconds more. Kind of a ticky-tacky complaint really.

I like it a lot. It's relatively inexpensive. If they increase the price, I may look at other systems. So, for the functionality I need, it's good enough.

Inexpensive. Can use both for scheduling and billing/claim. Internet base. Easy to use.

Many small details and features difficult for me to explain. Example: Schedule change does not document who changes it, when, to where/when. Prescription part has a lot of features that seem very poorly designed. Appointment slots are too rigid with either 15 min or 30 min, etc. Not dynamic. Many others.

Overall, I like the program- it does what I need, and my biller uses it- so we are all on the same page. It schedules, bills, files claims and creates reports all for a very affordable fee.

I like that the scheduling, billing and insurance claim filing is all in one program. As I learned my way around the program, I found I liked it more and more. I have utilized the Patient Ally portal for my patients, and had some of my forms put into electronic form so that patients have the option to fill out registration paperwork online. This has been such a nice feature. Patients use this to schedule their own appointments as well.

The video appointment- virtual appointment feature is non functional for me. And it sends an email to my patients in the middle of the night with a link for our appointment which is their link-- however, it doesn't work-- I use Doxy in place of this feature, but its confusing for my new virtual patients to get the email from Office Ally and then it doesn't work.

Excellent. No complaints. Highly recommend.

Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff.

It is impossible to ascertain why claims are not accepted by payors and always requires time to contact an office ally service representatives to understand why and how behavioral healthcarecompanies have changed the information they want submitted on claims- however it is farpreferable to speak to office ally representatives than to try and get information from the behavioralhealth companies who routinely give misinformation or are unable to troubleshoot.

I love how user friendly it is. Our schedule is color coordinated which makes it so easy for staff.

I don't like that we can't customize accounting reports. We currently run a few reports every month to get the numbers we need for inventory.

I bill on behalf of my patients because it is so very simple with Practice Mate. It, therefore, allows me to offer them a benefit that other non-participating providers do not.

I love the ease of use. It is very simple and clear. Other platforms are MUCH more cumbersome and cluttered. I also LOVE the customer service!!!! They are human and caring! I am very pleased with my experience overall with Practice Mate!

I wish, for a small practice, that the boxes 25 and 31 through 33 would have an auto-fill option.

Using Practice Mate is an integral part if my business running smoothly!

Helps keep important information organized and is easy and simple to use.

Lots of clicks to get simple tasks completed

Our experience with other softwares have been AWFUL so this one has been a blessing. I feel that there are seemingly minor adjustments that could be addressed that would make this DREAMY. If only I could get someone to hear me!!!

I love that we can color code our schedules to differentiate b/w OT/ST

Needed fixes: Make daily schedule show only therapists working that day visible; Allow schedule to drag L/R for view of all treating therapists that entire day at once

Been using this software since office opened 23 years ago.

Ease of use. Serves the purpose for my practice

Can have more colors in appointment page setting. Categorize based on the colors.More info when hovering a mouse over an appointment.

I really like the system but again I would like to do corrections when entering something by mistake

easy to use once you get a hang of it then everything just falls into place

don't like that you can't make date changes on it once it goes through we are not all perfect an enter a mistake from time to time

Practice Mate is easy and efficient to use. They take the stress of billing away while adhering to HIPPA.

Training was a challenge, but once figured out it has been simple.

I love this program. Easy to learn and use. Multiple people can use it at once. Web based and can be used remotely. Customer service is knowledgeable but long wait times . I would recommend for clinics with 1-4 providers.

My familiarity with the product. Been using it for almost 20 years. It is very user friendly, easy to navigate and can be used by more than one person at at time. Auto posting feature is sufficient. Claims scrubber helps to create clean claims. No cost for support staff user accounts

Statement feature is decent except the way the statements are formatted is only semi professional, only in Black and White and no lines to separate visits.

Very clear and easy set up. Easy to navigate. Billing and accounting is accomplished quickly. Tech help is very helpful.

No complaints, except for charge for non-par claims for my little practice.

Practice Mate allows me to bill insurance quickly and easily, and the customer service is very helpful when I need help!

Practice Mate is easy to use for billing --- it really is foolproof! And the customer service is very good.

Nothing to report here since I use it for billing insurance only.

great program and great tech support

easy to use and great customer service and technical support very helpful

everything is easy to use staff is helpfull

Accounting is very easy to use. Very helpful to manage the payment

EHR. We are the Acupuncture clinic. EHR does not meet our need

I love it! It is so nice to have all of my client records, calendars, insurances, and business information in one place.

This product is by far the most affordable and user-friendly that I have used. I have tried other products, but this one seems to be the best fit for me and my practice as a licensed mental health therapist.

I like everything about practice mate. It works perfect for what I do.

Will continue billing though Practice Mate, we love it for our office...gets claims our fast and payment to us fast

How everything can be saved for billing and makes it go so much smoother, easy to add patients and easy to submit claims. Claims are processed very quickly!

Sometimes the billing shows a claim went successfully through, but then the insurance claim will say they never received a claim for a particular date of service. Has happened a lot.

Overall a solid product. Recommended.

I like that it's easy to customize your patient schedule with several views (daily, weekly, monthly) and you can add multiple columns per day to clarify patient visits among several providers.

I have had a several issues where the program freezes and crashes my computer, but I'm not sure if that's a hardware or software issue.