Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.

DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.

The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.

If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

I'm very happy to have the ability to communicate with our guests. Demandforce has made that possible. The support has been excellent. I recently reached out to our account manager Paloma, she went above and beyond to help me create a stellar campaign. That exceeded my expectation and made my overall experience elevated.

This is an all encompassing platform of which client communication is at the center. This has given our business the ability to sent email campaigns, appointment reminders, and various other notices. Everything you need for reputation management. The customer service is excellent, everyone is so helpful and friendly. We have relied on Demandforce to help us market our business for nearly 15 years. It's been a very rewarding relationship. have a more professional

I wish the campaigns could look more sophisticated. I guess a more robust system to give a more professional look. More options too. Sometimes the ease of use could be better. Also, like with anything, there appear to be glitches from time to time. Client will call and say they didn't get a reminder or they get the wrong time for their appointment.

Fantastic an awesome tool for any office.

Especially during Covid we are able to have communications with our patients, on a daily basis. They can send us a message if they are not feeling well and we can response ASAP.

I can not think of anything I do not like at the moment.

I would say we are creating more problems rather than alleviating any.

They did in fact send out texts for patient reminders on a reliable basis.

It automatically recalls every patient who hasn't been seen in 2 years and there is no way to tailor it. You may have seen a child with a wart 2 years before and it sends a text that he/she needs to come in. This has overcrowded our schedule with patients we don't need to see. When we talked to them about this they said they would "work on it." One year later and we went with another company.

Poor experience, look elsewhere!

The only function that Demandsource did well for our practice was provide the ability to post patient reviews to an internal page on our website.

Demandforce did not have the capabilities to support a complex, multi-specialty practice such as ours. In addition, the billing was a mess! They over-charged us and it took months to get ironed out.

Good program for shops not currently using one, but suffers compared to others in their category.

Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

Customer service was horrible. When I spoke with them regarding services that had not been happening, they passed it off. A large amount of revenue was lost for several months.

I liked the ease of use and the confirmations for appointments. It also is a great reputation builder.

Can’t take reviews with you if you discontinue services. Also, they did not text clients as thought. We had several very upset about not receiving text regarding past due vaccinations, etc.

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I love the confirmation of appointments most, patients rely on it every time.

Sometimes the accuracy of the website and management of changes can require to much time. I would like more card stock options

Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed.

I really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days.

We did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future.

Generally it works and it does its job well. However, its difficult to manage this platforms unsubscribe options to then meld with other marketing platforms unsubscribe lists. Makes it very difficult to use best practices.

The email/text/automated messages are very easy to implement and create.

The connector that links your QB file to Demandforce is a little cantankerous and 'breaks' for no apparent reason at random points which usually requires a support call which can then take a few hours to get it working again.

We have used Demand Force for a few years now and we are extremely happy with them. They keep up so well with our customers and keep on top of reviews, emails, etc. I love that they offer the links for appointments also. A great company to work with!

Demand Force is a great company that has helped us receive many leads and keep our current customers active and happy!

keeping connected is important but they are great at letting you know if there are any problems with this

We saved time with Demandforce.

This software is easy to use and implement to the staff because it is user friendly. Love the reminder system for the client appointments and ablity to text them.

Rarely there was a client that stated they did not get the reminder.

Able to automate customer emails and get customer reviews.

Easy to access via mobile device. I can find all of my customers and their service history easily. This is a great way to mange automated email contacts with customers, ask for customer reviews, and retain customers.

It would be nice to have a dedicated area to create and save quotes. There is "notes" area to add info , but a sales quote format would be very helpful.

Love how it integrated with our dental software, it makes confirming appointments and contacting patients a breeze! Also very easy to change patient preferences.

Not quite as customizable as I would prefer, sometimes it would be nice to send something other than the 'stock' message

Wonderful, simple way to bring you and your business together.

Clean layout, easy to use, flexibility with contacting your customer using texts/emails. Ability to manage scheduling and reminders day to day with a simple click of a button. Data provided was easy to understand and very transparent.

ability to toggle privacy of your important data depending on the user.

This software is amazing. I love that it does everything all in one. I really think the texting capabilities are invaluable and have been a great way to get more responses from clients. Also, the review section is helpful.

Nothing. I can only say that not being able to access information without internet i.e., if the power goes out.

Great way to automate daily task in a dental office such as patient appointment reminders and marketing communications.

I wish the marketing email templates and layouts had more professional features so that the emails looked more technologically advanced

Demandforce was a nice step up from Rapport through AVImark.

We didn't use Demandforce to it's full potential, as it wasn't easy to navigate. We had issues with the appointment scheduling side. Reviews side was fantastic!

Demandforce integrated with my POS perfectly. It's ability to schedule, remind, and have 2-way communication was awesome.

The cost was high. However, I would have continued using it if my POS software provider didn't cancel its integratoin.

Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well.

They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field.

It has been positive. There are a few things I would change though.

It is nice to directly send texts and to have appointment reminders.

I do not like the part where patients can try and schedule on their own.

Great to improve communication to patient

Appointment confirmation feature is very helpful. Deduced our outgoing and incoming calls.

Collecting patient info when they are requesting an appointment online

Less work for the receptionists!!

I loved the reminders. My clients really liked being able to get text or email reminders instead of a phone call.

In my opinion this software is a little on the expensive side. It was able to do a lot to help maintain and grow my business, but I can't say that it was worth the price.