Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team

Replied November 2023

So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming. -Caitlin on behalf of Jane App

Replied February 2024

Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team. A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248 The section about the insurance billing change is linked in the description. In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that! Alison - Co-Founder for Jane

Replied August 2020

Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to support@jane.app. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App

Replied February 2024

Hi Delphine. Thank you for the kind words here, they’re so appreciated. We love to hear that you’re finding Jane easy to use for both you and your patients - that’s one of our favourite things to do! I hear your feedback - while you can have the patient-facing side of Jane set to French, Jane’s administrative side is not written in French. While not perfect, something we see some practices do is use the built-in translating feature of their web browser which works quite well. We always want our users to be happy with Jane, so I hope we can continue to do that for you. Thank you for being a part of our community! :)

Replied March 2024

Hey Margarita. Thanks so much for the kind words - and for choosing Jane! We realize you had a choice when considering and joining Jane, and we’re so grateful for your choice. The fact that you called out our customer support, features, ease-of-use for clients, and flexibility for choosing Jane brings us so much pride and joy. Thank you again for the review and for letting us be a part of your day-to-day. - Caitlin on behalf of the Jane team

Replied March 2024

Hey Phillip, Thanks for taking the time to post your review! Hearing about your flawless experience and seeing those 5 stars is such a delight. This is definitely a review I will be sharing with the rest of the team. Making the decision to switch, and get started with software can feel like a big hurdle, but I am so glad to hear you are finding Jane easy use, and that our team has provided fantastic support! We are so glad you chose to join the Jane community :slightly_smiling_face: -Kim on Behalf of Jane

Replied May 2023

Thank you for such a great review, Jerrilea! We’re so glad to hear that Jane is offering you everything you need, and affordably at that. We always want to delight our customers, whether they’re just starting out in their practice or are switching from a previous system and have been in the industry for years, so meeting that mark for you is music to our ears. :) Learning a new system can be difficult to learn, and sometimes it’s also nice to know you can just ask a question when needed, so don’t forget to reach out to our support team if you ever need us. Thanks again for being a part of our community, and for trusting Jane with your practice. -Caitlin on behalf of Jane App

Replied February 2024

Hey Meng-Chi. Thank you so much for taking the time to leave a review about Jane and how you’ve been finding things - but even more so, thank you for giving us the opportunity to help support your clients! It always warms our hearts to hear that Jane is making your days easier and drives us to continue to improve so we can hopefully make things even better for you. Thanks for being on this journey with us. :) -Caitlin on behalf of the Jane team

Replied April 2024

Jordie, the title of your review is simply amazing and made my day! Our goal at Jane is to make your workload lighter, so you have more time to focus on what you do best. I am thrilled to hear Jane has been a helpful tool in running your practice and you have found our Support team a major plus :) The sentiment you shared regarding sending Questionnaires and Surveys when needed rather than every session is a common request among our community. We do have a public feedback board where you can share feature requests and suggestions, and I'd love to encourage you to share your feedback about Surveys and questionnaires https://janeapp.canny.io/admin/feedback/feature-requests/p/manually-send-clinical-surveyscovid-19?boards=feature-requests&search=manually%2520send%2520survey as our team does review them regularly! We value each and every voice, so please don't hesitate to voice your needs! We are equally as happy to have you be a member of the Jane community! -Kim on Behalf of Jane

Replied February 2023

Jennifer, thank you for such a *glowing* review - medical aesthetics is a specialty that’s relatively newer to Jane in recent years, but we’ve loved getting to know what it is that keeps your clinics running and growing, and getting to be a part of it! I hope your Account Setup Consultation with our Support team went well and that you’re already feeling more comfortable in Jane. We’re so glad you chose Jane and we’re lucky to have you in our community. Please continue to reach out to our team if you have any questions, thoughts, or even feedback - we love to hear from you! :) -Caitlin on behalf of the Jane team

Replied February 2024

Shannon! You're such a delight! Thanks for this lovely note and for taking some time out of your day to share your experience working with Jane. I'm so glad you're part of the Jane community. Office Managers - you're like gold to a practice! I really honour the work you do to keep things running smoothly. A good office manager can often go unnoticed - because things are just working well! So I notice you today. Well done. We're working on a more structured training program (currently internally dubbed as "JaneU") to help with ongoing learning, so I'm glad to hear it would likely be helpful for you. But really our goal is that Jane is so simple to use that there wouldn't be any mistakes along the way. Although coming from clinic life myself I know that it's a near impossible goal ;) Hope you had a lovely weekend and managed to enjoy some sunshine. :) Alison - Co-Founder

Replied August 2019

Hi Terri, Thanks so much for all the stars! This is such a pleasure to read this morning. I love that you're enjoying working with Jane in your practice and that you're taking the time to "train Jane" in all the ways that work best for you through customization. So glad you're part of the Jane Community Terri! I especially love it when Jane gets along well with Admin Managers and Team - practices are a busy place and I'm always thrilled when Jane can help with the day-to-day. Have a wonderful weekend Terri! Alison - Co-Founder

Replied July 2020

Hi Robyn, Thanks for taking the time to submit this review and welcome to the Jane Community! I love that you're finding success with the online booking through Jane - my practice is seeing 60% of our appointments booked online so I agree that it's a feature that is appreciated by patients. When I first opened my practice that number was closer to 25%, so it's interesting to see the change in patient behaviour over time. And congratulations on making the move to electronic charting! Leaving paper behind can feel like a big change, and I hope you're taking advantage of things like the template library and our new phrases feature, which can help speed things up. So excited to be working together and as always, let us know if our team can help in any way. We are so proud to be here to support you and your practice. Talk soon, Alison -Co-Founder

Replied August 2020

Hi Ana, New update tomorrow and I hope it's exactly what you're looking for to help with reconciling EOBs and insurance billing! Send us a note by the end of the week to let us know what about the update is working and if there's still room for improvement. I'm excited to hear your thoughts! And I'm so thrilled to hear that you're finding running with Jane fun! I love that! We'll keep working to find more moments of delight to add to Jane. And we do have a few new features that we're working on which will be optional and for a price - but if you ever feel like Jane is "nickel and diming" you please send me a note. We're walking a line of keeping Jane simple for those who run a more basic practice, and powerful for those who would like more advanced features - all while maintaining an affordable base price. It's something I think about all the time so keep me in the loop about how fair that feels as we grow together. With gratitude, Alison - Co-Founder

Replied September 2020

Hi Crystal, Nice to hear from you! I'm glad you've found much of Jane easy to use and that you've enjoyed chatting with our team Many of your cons are very true. Thanks for listing them here - as I think it's important for people considering Jane to recognize that integrated labs and the tracking of lab values over time isn't currently available. The "vitals" chart piece is built to be tracked over time visually and we're working on that on our end - so we'll keep improving on that. If you'd like to see what we're currently building or vote for features, I wonder if you've seen our feature request list? You can access it from the drop down from your name at the top right - click "Feature Request" and then at the very top left you can flip over to "Roadmap" to see more info. Under the "Feature Request" tab you can also search and upvote your feature requests. Thanks again for the feedback - we love hearing how could do better. Alison - Co-Founder

Replied March 2020

Morning Sally, Thanks for the review and I'm so glad you're enjoying working with our team! We enjoy working with you too. And thanks for the feedback about the schedule display. Jane can sometimes display differently based on your device and monitor - some have found success by changing their monitor preferences, but we have a few other tips on schedule display too if you'd like to hear them! You could try increasing the zoom of your schedule by using short cut keys Shift+up arrow (and Shift+down arrow does the reverse) which makes each appointment a bit longer, and working with the magnifying glass tool can make booking a bit quicker too. But I'll bring up your feedback about the calendar lines and see what we can do. Happy Thursday Sally - lovely to hear from you. Alison - Co-Founder

Replied June 2020

Good Morning Dana, Thanks for the lovely review! What a wonderful practice you have - I love the interdisciplinary approach. And how great to hear that Jane is working well for your wide range or practitioners. I am especially proud to read your comments about how Jane's covid response worked well for you and your team. I am going to share your kind words with Jane's team today! We've been talking about how we get to "help people help people" here at Jane - and your review here really helps bring that idea to life. Thanks for the work you do in your community! Alison - Co-Founder

Replied August 2020

Oh Lynn - thanks for these kind words! Being with Jane for 4 years is a long time and I'm so glad you've been a part of Jane's story I love this part "I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it." How wonderful to hear! I'm thankful you've found the Covid screening tool useful, as we all figure out these new protocols together. I know that people are also finding the self-check in with the QR code helpful, especially if they are solo practitioners. So hope you've discovered that feature too! I am always looking at how Jane could improve, so thanks for giving me a moment to reflect on all the things that Jane has learned over the last 4 years Lynn. Appreciate the kind reminder and lovely comments. Alison - Co-Founder

Replied November 2020

Hi Linda, Sorry to hear you had a less than stellar experience with our support times! I agree that a day or two is too long - and we did definitely have some delays over the Covid response period. What a strange time this has been! Half our practitioner community was shutting down and half were scrambling to figure out online services through telehealth. I'm so pleased we were here to support our Community, but agree that our support wait times did drop below what we'd normally hope for with such unusual volume. It sounds like you've moved on to a new service, but if you'd ever like to re-join the Jane Community we'll be here! Our hope is always that everyone is using the platform that is best suited to them, so (while we hope it's Jane!) we'll always make it easy for you to transfer to another solution if you decide Jane's not the perfect match. Hope to see you again one day! Alison (Co-Founder)

Replied December 2020

Hi Todd, Your review title made me smile! Switching from paper can be a big task. I'm so glad to hear about your experience with Jane's charting. It's one of the areas in Jane that is constantly evolving. Have you seen the new formatting options yet? You're right, all insurer payments and EOBs need to be manually recorded in Jane at this time - but not for long! We have an Electronic Remittance Advice (ERA) management tool currently in beta testing. This feature will allow you to download your remittances from your clearinghouse of choice, and upload them to Jane to make posting payments and EOB much quicker and easier :) Oh and just in case you haven't seen it, here's a handy guide on rebooking clients with the same insurance info if you'd like to take a look: https://jane.app/guide//re-booking-clients-with-the-same-insurance-info Thanks again for the review, Todd. Maddie On Behalf of Jane

Replied August 2021

Nicholas, Wow. What a review! I just shared this with our entire team because I know it will brighten everyone's Monday- thank you. You said that Jane's existence made you feel supported, positive, and optimistic about your practice. That is amazing and it's all we could ever want! You provide care to your community and it is our mission to support you in that. I really appreciate your feedback regarding Jane's in-app onboarding checklist. This is something that I will certainly take back and share with the team. In the meantime, if you click both of the options you originally chose to skip/mark as complete plus one more new feature, you'll be able to see them all again. Please don't hesitate to reach out to our support team if you're unsure how to do that. Thanks again, Nicholas, and hope you have a good week. We are lucky to have you as part of the Jane community :) Maddie On Behalf of Jane

Replied February 2022