All Klara Reviews
1-15 of 15 Reviews
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Barry
Verified reviewer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Can't live without Klara
I started as a beta user when it first came out. I saw that within 6m, my medical life would be miserable without Klara. It makes it easy to be HIPAA-compliant, and patients love it. I manage complex patients around the world and I couldn't do it without Klara. They were ahead of the curve with Telemedicine integrated in the program when COVID hit, and I was able to maintain my patients while we were in lock-down. When I changed to a VOIP phone system, I was able to get numbers to which voice messages where transferred. These messages would then be transcribed and placed in the patients' box when they called with their cell. This is tremendously valuable feature. You will be happy with Klara and never look back.
CONSI like everything about Klara and wouldn't give it up.
Cory
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Very good product.
We could not keep up with pt. communications without Klara. It is an invaluable tool. Support has been great, and usually if we have a problem it's worked out fairly quickly.
PROSAllowed us to streamline and optimize our patient engagement. We're able to text securely, send files back and forth to patients securely, send and receive intake forms, and to track our communications for quality assurance. We were pleased to find out that 95% of the time our staff was doing a great job. For the 5% of times we found that something could have been done better, Klara made it easy to use the record created to turn it into a teachable moment.
CONSThere can be some issues when initially integrating with your EMR. I suspect that many of these issues have gotten better as they have done more installs and worked out some of the bugs.
Reason for choosing Klara
Built-in secure texting and telemedicine application.
Reasons for switching to Klara
Built-in secure texting and telemedicine application.
Paul
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2023
Has gotten worse over the last 12 months
Went from really good to pretty bad.
PROSIt was so much easier to use 15 months ago
CONSUnfortunately the programming has made it much more difficult to use. The program has been down so much more then before. The difficulty created by the programs between myself and my team members and my patients have affected our timely communications and productivity quite a bit causing more resources to be allocated. The responses from the Klara team are timely but the results are pretty poor. Asking for some kind of credit for the inconvenience fell on a NO! I will give them a bit more time to figure their stuff out if it continues to get worse then I will have to go elsewhere.
Reason for choosing Klara
Presentation and security were the main decision makers.
Vendor Response
Hi Paul, We're so sorry to hear about your experience using Klara, and that it feels more difficult to use in recent months. We'd love to help resolve this issue for you as soon as possible. Please reach out to us at hello@klara.com or contact your CSM, and we'll be more than happy to help address your issue. Thank you for taking the time to bring this to our attention. Warmly, The Klara team
Replied July 2023
Fran
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Klara is a convenient cost-effective way to communicate with your patients
The staff are very responsive. They even anticipate our needs - like the need to sort messages and send them to the right person immediately, instead of forcing us to manually sort.
PROSWe have so many things that Klara does for us - answers calls, sends out reminders and automated forms, helps with patient registration, allows us to communicate effectively with our patients. We use the eforms to sign intake and registration forms, reminders for appointments, COVID/FLU screens through the eforms option, converse with patients easily about current issues.
CONSI do wish it were better integrated into our EHR, but for the most part, it does what we need it to do. And, we're always getting new functionality so I'm always pleased to see where they go next.
Reason for choosing Klara
The company was young, as were we. They seemed intent on growing together and continuing to grow together. That has proven true. It was also easy to adopt and to set up parameters for staff.
Rhonda
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Patients love Klara
Our patients and their family members / guardians appreciated having Klara available, we were able to provide 24/7 communication that was accessible to most of our patients, even those who have disabilities or limitations. The review service helped us showcase the quality of care and service we provide.
PROSKlara keeps our patients and staff connected and helps our organization operate at its best. Patients can schedule or check appointments and complete intake forms from their mobile devices. Messaging and telehealth are simple enough that almost any patient can use them. A link is sent through text message and no login or extra steps are required. All messages are HIPAA compliant and private. Klara sends appointment and follow up reminders, instructions or directions can be added to the reminders. If a patient misses an appiontment Klara sends a text message that helps them reschedule.
CONSMore flexibility would make Klara better. Home Health Care Organizations operate differently than a typical medical practice and some services that we need aren't provided by Klara. I received a lot of complaints about not having a messaging service for the staff, It's only for patient to staff communication. The value for money is not good.
Reason for choosing Klara
Klara felt easier to use for the patient
Brandon
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2023
Limited Functionality for Our Needs
My experience has been strictly functional. I rarely use the product myself but from an optimization resource perspective it falls well short of what I need for my organization.
PROSHonestly there's not much I like about the Software. I do appreciate that messaging back and forth with the patient can seamlessly involve other parties as needed.
CONSThe product is expensive for what you get and doesn't integrate well with an external EHR. A more comprehensive and easily integrated option would work better for our practice.
Vendor Response
Hi Brandon, We're so sorry to hear this. Klara has a robust integration with some EHRs, but not all, and in the case of the latter, most practices still find a great deal of Klara features useful for optimizing workflows and improving communication. Please reach out to us at hello@klara.com or connect with your CSM directly. We'd love to work with you to determine how we can optimize your practice's use of Klara and hopefully improve your overall experience. Warmly, The Klara team
Replied July 2023
Frankie
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2023
Functional
Our experience has been good so far. Our issues stem from having used it a while and finding things could be better based on our direct experience.
PROSI really appreciate the accessibility this allows our office and patients to communicate.
CONSThe way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.
Reason for choosing Klara
We didn't want to complicate things in the beginning. Now, we are looking for new features self-check in, payment processing for copays and other features that we are currently doing manually.
Sami
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Klara
The product is easy to use and provides a good platform to communicate with patients easily
CONSThe forms once filled out could transfer to an easier to read format
Antoinette
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Klara
Over all Klara is a an amazing program and I would recommend this program to anyone who is scheduling patients on a daily basis.
PROSWhat I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are able to tell me what their needs are.
CONSThe cons of using Klara are when entering the patients in cobilty they dont transfer over all of the correct information sometimes.
Gregg
Mental Health Care, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Loyal Klara User From Day One!
I was invited to begin using Klara when they were just a little baby startup and I was a beta user. I've stayed with them over the last 10+ years and they keep getting better.
PROSCool design, reliable technology, mobile app for iPhone, integrates with DESKTOP (browser) version. Desktop usability is VERY IMPORTANT!
CONSThe video conferencing doesn't support multiple service recipients (clients) at the same, such as for group sessions. I am a psychologist who works with groups and would use this feature a great deal. Also, it would be preferred if we had the option to replace the term "Patient" with "Client" or "Customer." It's restrictive only having the term "Patient." Many practices do not use this word any longer. It's not always standard anymore.
Shina
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2023
Great Product, Really reduced incoming calls.
Great! It has made as a more efficient practice. Our patient's use it often so we know that they like it as well!
PROSIt's easy to add patients to the system, easy to use. We love that there is no login for our patients.
CONSWe haven't had quick responses from costumer service. There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it uploaded everything backwards (first names were entered in as last names). This has made it so we have to switch them all manually.
Stephen
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed February 2023
I like Klara, there are some issues though
I would recommend it; it has helped me communicate with patients more easily; it's getting pricey though
PROSKlara is easy to use, mostly easy for patients to use, and fairly accessible across platforms
CONSAlthough I appreciate how easy it is for my patients to use it, the fact that parents of patients can create their own profiles and there is *no way* to delete duplicate profiles sometimes means a major headache in making sure people log-in to the appropriate profile for messages and telepsych visits
Jorge
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Review
I believe that it was a good experience. If it was'nt for for the pricing now I would have not cancelled the service.
PROSEase of use, GUI that looks inviting to use
CONSThe increase in cost compared to what it does
Reasons for switching to Klara
New product has more things for less price
Allie
Alternative Medicine, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Engaged + Easeful
Uplevel your practice, make it easy for all.
PROSInterface, Customer Service
Shari
Marketing and Advertising, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
The Klara app is great!
Overall, my experience with Klara has always been highly satisfied!
PROSWhat I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms. Very convenient app.
CONSThere is nothing that I like least about this software.