Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

I don't have anything negative to say.

I slow increase of air pressure allows me to relax and fall asleep. I sleep more soundly with this machine, needing fewer naps during the day.

I appreciated the auto off / on feature the most. I've used Cpap for the past 40 years. I appreciate the machine turning itself off if I forgot for whatever reason.

The chin straps didn't stay in place. It would oftentimes come undone allowing air into the sides of the mask.

Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

Easy connection for video calls, simply followed link

Na. Limited experience, it worked for the purpose of a telehealth visit

able to provide care via video

easy to use, a good product to use in healthcare

connect delayed sometimes, patient unable to connect

Terrible. Worst system I have ever used. Very frustrating to work with the mend team and the software. Extremely slow and slows down my whole day having to wait for the system to load.

There is nothing much to like. The system and terribly slow and there are a lot of errors that we keep having that the IT team is not fixing or attempts to fix but never solves the issue completely.

1. Runs extremely slow no matter what wifi connection I am using, or what I am trying to do in the system. Everything is so slow. Most definitely a system error not a connection error. 2. Many features do not work properly. Example: Rebooking option does not rebook patients for the correct time slot. Another example is when I added a credit card to a new patient that I added to the system and scheduled, then I went to check out a completely different patient and the new credit card I entered was linked to the established patients account. 3. Customer service/ IT. Customer services responds back to our requests quickly but nothing is ever solved. If the IT team "solves" an issue we are having it may work one time then will go back to not working properly.. Just like the rebook option. Our company has had many requests to change things up in the system and nothing has been done yet

None

The software was easy to use and person was great

If I already said it was great and beside why ask this question

Sometimes I don’t get a link

I’m able to visit with my doctor from anywhere

I have to hold my phone when I’m seeing my doctor

Always very good

That it allows me to visit my doctor without having to go into his office.

As a patient, I find no disadvantages in using Mend

I am very pleased. It’s a starting point to rebuild my non existing health program.

I am not a software purchaser, but I will say, if not for Humana’s use of Mend, ieoilfhave no healthcare at all.

Great for discussions, but still have to see providers for actual testing and treatment. I imagine someday my phone will perform surgery, just not yet.

The program has been easy to implement and use. We appreciate all of the data for the visits so that we can easily document our video sessions in the event of an audit.

The program has been great, but has a high up-front cost which could be prohibitive for some. Monthly or quarterly billing could facilitate use.

Constant interruptions during mid-session. Most sessions video calls get completely cut off. On the extremely rare occasion the call doesn't get cut off entirely, I usually have an issue with either the audio or the video (hearing an echo of voices, voice cutting out or lagging, video disappears or being of poor quality)

I unfortunately do not have any positive feedback about this software, it's terrible.

Compared to other telehealth services, this software is not stable. It is rare that I have a full session with a client from start to finish without interruption or some form of issue. I often have to use our back up telehealth service Doxy Me which is always more reliable and stable had has significantly less interruptions. If my employer didn't require me to initiate sessions via Mend, I would not use it at all.

-Mend overall is a very convenient app with great potential. I'm excited to see Mend continue to progress as our company expands.

-Allowing us to personalize the app/site to support our company's logo -Tech support is quick to respond and resolve critical issues -The most recent updates appears to offer clearer video and audio

-The app for the smartphone offers a login feature that doesn't seem to be necessary. Clients are able to open the app and just enter their 6 digit code without having to login first. This confuses some clients. -Idle timeouts that require you to log back in frequently -The syncing between our system and theirs doesn't always update properly. i.e. if an appointment was marked out in our system. During the next cycle, the old appointment will populate into Mend as though it still needs to take place. -The reporting tools could be updated to review certain pieces of information to help our practice run more efficiently.

Overall, good, but some recent changes, I do not appreciate.

Once you learn the steps for entering a patient, scheduling, the system is fairly easy to use and is reliable, for the most part.

Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints. I do not like that the cell phone icon was recently moved into a different location, and if it is used to remind a client of their appointment, you can't use it again as it does not populate the phone number. You have to go back to find their phone number. I don't like that change, at all. While it is fairly easy to schedule appointments, multiple steps are needed, such as needing to enter the session length and the provider every time you schedule. If we schedule multiple appointments at a time, streamlining this process would help so that multiple clicks are not necessary.

I like that I can still interact with my clients from a distance over video format. It is fairly easy to use fro scheduling appointments and inputting patient information.

Often when I am on a call with a client, we have been cut off or the call is dropped, I am not sure if this is due to Mend or just their internet connections. I wish that the dashboard feature were easier to use, sometimes, I cannot find the appointments and have to look them up under "patients" tab.

It has been an okay experience. It is not my first choice of use as the redundancy is annoying to me. But I do like the messaging system that is in place that lets people know when someone is in the session.

I like that the software lets people know when someone has started a session. I like that you can communicate through the system with messages if there are issues with the audio.

I don't like how complex it is to put clients into the calendar. It is very repetitive and monotonous.