All Pabau Reviews
1-25 of 379 Reviews
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Oyin
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2022
Pabau software does most things well
It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software. Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it. Customer support is below par. Should have a live chat or phone line to call. A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated. The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe. Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately. A ticket system that shows other client's concerns or questions would have saved a lot of hassle. User's forums, blogs, FAQs, Q & As are available but not shared when you come on board. Having a widget isnt suitable for all sorts of web platforms. Referral tracking is especially difficult when customer processes are handled putside your existing platform. Would have like to integrate a diferent payment processor rather than being limited to skype As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives
PROSA lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand
CONSCustomer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function
Reason for choosing Pabau
Seems to have the most features Before and After picures are crucial for us and eliminates a lot of the competition.
Vendor Response
Hi Oyin, I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback. In particular, your points about better highlighting our educational resources to new users will be actioned upon. I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists. Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.
Replied August 2022
Brett
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2024
Absolutely horrific
We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.
PROSPabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.
CONSThere are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.
Reason for choosing Pabau
Pabau was cheaper than the other products.
Vendor Response
Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider. For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/
Replied April 2024
Elizabeth
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
Great for managing multiple services
Pabau have helped us manage multiple items in one place.
PROSWe have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.
CONSI think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.
Reason for choosing Pabau
flexibility to develop
Reasons for switching to Pabau
They were very expensive and used to charge per person which for us became ineffective and were not willing to help on any development.
Vendor Response
Thank you so much Elizabeth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
Replied September 2021
Ellysa
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2021
Why I subscribed to Pabau
The on boarding and training team have been very professional and prompt with correspondence.
PROSThere are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.
CONSI would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.
Reason for choosing Pabau
More feature to grow my business
Reasons for switching to Pabau
I have used timely in another practice and while user friendly it lacked the additional features beneficial to my aesthetics business
Vendor Response
Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
Replied September 2021
Giorgia
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Great software
I need to get accustomed more with it, but overall so far I have had a good experience. Thank you!
PROSThe software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings. What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!
CONSI would have preferred if the payment system could offer more methods rather than just Stripe. This might be something the developers can look into it.
Reasons for switching to Pabau
Because I have always had the feeling that I don't have full control of my business and also because the company stopped to book directly aesthetic treatments due to the unregulated market and, last but not least, because they take a staggering 35%+VAT for any new client that books via their platform. Ideally I would like to totally ditch Treatwell soon.
Vendor Response
Thank you so much Giorgia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! The idea for more payment providers is excellent! Do feel free to give any idea you have on how to improve at out community page. We love hearing from you! https://community.pabau.com/
Replied September 2021
Shelby
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Reno Tahoe Medical Spa
The online booking, inventory, and all templates make it very easy to start a medical spa. I love all the online education and Pabau academy.
CONSThe time different and settings default to UK.
Vendor Response
Thanks for the review Shelby - you should be able to set the time zones easily enough up in setup. Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Replied April 2024
Jean-Baptiste
Cosmetics, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Pabau for aesthetic clinic
Good team to support you setting up your account. Easy to use after tutorial. Patient friendly
CONSInitially a bit difficult to navigate needs more templates
Vendor Response
Thanks for the review - we are happy to have you on-board. Please ask anyone else in your team to also receive an honest review of the system and we will credit them with 1000 SMS credits, just let customercare@pabau.com know they have left it! You can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Replied April 2024
Mel
Alternative Medicine, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Perfect for aesthetic clinics
Really helpful staff, very responsive to emails and sorted any issues out promptly. Lots of helpful how to guides.
PROSEverything in one place - booking, patients, consultations, photography, images, services, pricing etc
CONSTook longer to set up than I thought as multiple meetings/set up spaced out
Vendor Response
Thanks for the review Mel I'd advise hat to further get more out of the system make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Replied April 2024
Dawn
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Pabau for aesthetic clinic
Really good customer service, and troubleshooting with any problems
PROSI like that it has all the features I need. Once the Consent forms are set up it’s easy to use.
CONSI had some teething issues with the web based platforms - it kept crashing when I used the photos. However that was resolved when I used the app for photos
Reasons for switching to Pabau
Was struggling to set up the primal software.
Katherine
Cosmetics, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2024
New client
Good onboarding and customer follow up. Responsive to queries and requests
CONSSome of it doesn't seem to be that user friendly or intuitive. Have had to contact a few times to make straight forward changes that I would have thought would already be sorted.
Vendor Response
Thanks for the review Katherine Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Replied April 2024
Paul
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Pabau 8 months in
I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.
PROSAbility to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.
CONSIt takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.
Reason for choosing Pabau
More features. More development. Had seen a clinic using it which gave some confidence, then a positive demo.
Reasons for switching to Pabau
Wanted more features, online booking, photo integration, etc
Vendor Response
Thank you so much Paul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.
Replied March 2021
Hillary
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2022
A LOT of unmet promises
At first it was good. They were helpful. But as things continued to get worse and worse they just kept on making unmet promises. They kept saying they were working on a beta pabau 2.0 so I hung on....but it took over a year longer than what they told me...and they were still working on it when I left. Then once I asked to downgrade to just read only data so I could access clients previous charts,they kept charging me the full amount. It was absurd.
PROSFairly intuitive and customizable.....but other than that it's hard to say.
CONSWhen I signed up for Pabau I was hesitant because it was located in the UK and I am in the USA. I was assured there would be US support and all features would work, but it didn't. This software is NOT a good option if you live outside the UK. The text messaging component NEVER worked as it should, but they told me it did. I had to run checks every few weeks and tell them it still wasn't working. The time is based on the UK time and so it screwed up appointment times, employee schedules and a host of other issues.The online booking portal was inconsistent and frequently went down. Clients would book and show up, but with no record of an appointment.Deposits for online booking created a HOST of problems with accounting. Peoples deposits wouldn't show up as they were supposed to. Some got deleted. Caused A LOT of issues with people's money which is NOT ok.Their customer support is only available during UK times so good luck if you're in the middle of the workday and something goes wrong-it takes 12-18 hours to get a response.These are just the MAIN issues not to mention a host of other issues that impacted our daily operations. I would HIGHLY discourage any US spa from using this software.
Reasons for switching to Pabau
I switched from Aesthetic Record cause my practice outgrew the software and I don't like their POS-too expensive.
Vendor Response
Hi Hilary - you switched to our NEW system when it was BETA and completed this switch way before we were setup or ready for the US. You specifically said you would work with us in the BETA which is by nature, a system that will constantly be developed into, to get us US ready. This is something that has since been delivered on and we now have many happy US clients. Over 500 clinics in the US have now signed up for Pabau, the system has been fully customised for the US, and some huge clinics are using us i.e. https://www.americanmane.com/ We have full US support via livechat/121 video calls/account manager services - all details can be found on:- https://pabau.com/en-us/ In short, if you are a US medspa, do not use this review to make your decision, it is very out of date and disingenuous as Hilary 'AGREED' to work with us to build the platform for the US and then did not like the fact there were things that were initially missing. https://democlinic.pabau.com/en-us/
Replied April 2024
Mark
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Getting better......
Mixed bag. When it's good, it's great (just got into using the online Questionnaires and Consents, which were nowhere near as daunting as I thought they would be). The focus on client service has also greatly improved in recent times - the operators genuinely try to help, and are polite and courteous. The training webinars are a great idea too.
PROSThe integration of various facets of running our practice.
CONSThe down times, or the times when it lags significantly, which occur too often. Also, the basic SLA terms are limited, and even the more advanced SLA you can pay for only gives a certain (and fairly small) amount of cover. But of ocurse that wouldn't matter if there weren't downtimes, or slowness.
Reason for choosing Pabau
We preferred the user interface and additional functionality of Pabau.
Vendor Response
Thank you so much! We are in the process of building Pabau 2 which will be more powerful and faster in every aspect. We have also worked to move many clinics to a designated domain and server to make sure thigs are faster and smoother than ever. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/
Replied March 2021
Victoria
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
Webinar
I really want to be able to understand and use the features properly to full capacity but I don’t have the time
PROSThe features, service, security and patient management
CONSSetting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated
Reason for choosing Pabau
The features abs Demo
Reasons for switching to Pabau
Features I needed secure patient paperless documentátion
Vendor Response
Thank you for taking the time to send us a review. Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes. Please do not hesitate to contact us for any reason! Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.
Replied May 2021
Clare
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2020
Honest feedback
Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up
PROSNearly nothing with the exception of recalls
CONSeverything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.
Reason for choosing Pabau
Because we were sold a lie
Reasons for switching to Pabau
We needed an all in one CRM system with reporting and scheduling as well as a life cycle for the patient journey.
Carron
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Enabling Technology
We chose Pabau CRM software to enable our clinic to be 'paper free' as well as enhancing our patient experience with the automation of pre and post appointment information, follow-up reminders etc. Challenging during set-up to create all of the content for our clinic including consultations forms, pre and post aftercare information etc. Straightforward to use on a daily basis.
CONSSet-up was challenging however the knowledge library is very useful for ongoing support.
Reasons for switching to Pabau
Our Clinical Lead had worked with Pabau previously and recommended it. Enhanced functionality compared to Shortcuts.
Vendor Response
Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
Replied September 2021
Lee
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Extremely comprehensive
So far its been a great experience from the sales team through onboarding and finally the training.
PROSThe ability to free up the clinic of paper once and for all. Having tried a number of different software systems there has always been some paper somewhere. Pabau completely eliminates this. It has every feature you could dream of to reduce the workload. There's always someone available if you need help with the system as well.
CONSThe only issue for me is the time it takes from enquiry to implementation and that not all of our clinics consent forms were uploaded before the launch day. That being said there was a lot of forms for the Pabau team to do and they hand make each form. So it's not so much that I like it least.
Reason for choosing Pabau
ANS wasn't as user friendly as Pabau.
Reasons for switching to Pabau
None of the systems allow one place to get all of the information you need regarding your patients and allow a completely paper free experience.
Vendor Response
Thank you so much Lee! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
Replied April 2022
Karen
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
It's exactly what we were looking for
Pabau customer service is fantastic. It has reduced a lot of stress for us. I
PROSThis software allows us to hold a patient record system similar to Primary Care NHS software. We are able to take bookings online through our website and communicate with our patients easily.
CONSYou need training in order to use this system efficiently. Without training and the help of the Pabau team, you will struggle.
Reason for choosing Pabau
Our patients could book online through our website with this system and it came highly recommended.
Vendor Response
Thank you so much Karen! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/ We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email maria@pabau.com to get free training so you can get the best out of it and have more ease of use!
Replied April 2022
Natalie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Excellent software
pleased
PROSOur company has used pabau software for 2 years. The services Pabau provides our company is first class to the text reminders, to the paperless consent forms and documentation to the online booking - it has given our clinic a professional look and we are very pleased with the system.
CONSCustomer service support emails take a while to reply (sometimes 3 - 4 days) I have had an existing problem that’s still not been rectified - my consent forms when detailing where I’ve injected on the diagram when saved if I go back in the drawings all my documentation has moved to the right. That you can only use on Apple iPad and can only download from Apple store.
Reason for choosing Pabau
Online consent forms Online booking That you update product spec and services
Vendor Response
Thank you for taking the time to send us a review. Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you correct any mistakes you have made! Do not hesitate to contact us for any reason! Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small! We have been developing a new marketing leading app for over 1.5 years here is a link to a demo s you can have a look at it. https://marvelapp.com/prototype/d6aih0h/screen/63899119
Replied May 2021
Ivona
Computer Software, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Excellent solution for me
I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.
PROSThe company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.
CONSThere are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.
Vendor Response
Thanks for the review Ivona - I know you are a great user of our system and we value you as a client. I am glad to here that you feel like you can make suggesions and thats why we created https://community.pabau.com Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us We would love to feature you for a case study - if you would be interested please email lucy@pabau.com
Replied April 2024
Craig
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
evolving
Making clinic operations smooth and efficient
PROSConstantly evolving, improving, and adding features to make the operation of a clinic as easy and efficient as possible
CONSEmail storage issues would like to cc all customer incoming emails for easier storage and retrieval
Reason for choosing Pabau
access to support
Vendor Response
Thank you so much Craig! We are constantly welcoming new ideas for improvements so feel free to take this idea and post it on our community page https://community.pabau.com/ so the team can review it! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
Replied May 2021
Jenna
Cosmetics, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
New to Pabau
So far I am getting used to the platform with the help of the training sessions and support team.
PROS- Keeping everything connected and in one place helps to see business overview and keep everyone in the loop - Access to regular software training - Extremely efficient support team
CONSThe platform could be modernised with improved usability. It is a little confusing to navigate in the beginning, however, there is a caveat to this, which is the access to the useful regular training sessions. As a marketer, I believe there could be better opportunity to add branding to any patient communication - I may find that this is already the case once I have navigated the platform more myself.
Vendor Response
Thank you so much! We are in the process of building Pabau 2 which will be much more stable, faster and powerful! It will also have an improved reporting function! Do feel free to give any idea you have on how to improve at out community page. https://community.pabau.com/ We are also happy to announce that we have just launched the Calendar 2 with new and improved functions with shifts and bookings. We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
Replied September 2021
kate
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Excellent clinical system
Overall happy with the software.
PROSThe patient calendar is easier to use. I like the fact you can type in a patients mobile when you miss a call and you can then see who has called. The app system is also very good. The reporting system is excellent and allows for you to do many different reports. The sms to patients to remind them of their appointment is also a very important aspect and works really well.
CONSIt would be more practical on the journey section if it was easier to navigate to the client details. It would make sense if there was a tab that appears when the practitioner enters the pin to access the treatment forms.
Vendor Response
Hi Kate Thanks for taking the time to leave us a review. In regards to your comments about the patient journey, we are currently rebuilding our system as well as the app, so please head over to community.pabau.com and leave your feedback so that it can be considered for the future build. Thanks Kane
Replied October 2021
Alex
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great for marketing
Its been okay, the team are helpful but we found lots of teething problems and difficulties in setting it up.
PROSIts great for marketing compared to our old software. Allows us really good automation and helps with making us seem more professional. Good that we can use referrals, loyalty and gift vouchers.
CONSIts very difficult to set things up and test them. Alot of emails cannot just be tested like in mailchimp. And its very difficult that theres no easy templates to use, so when wanting something branded its extremely difficult to create what we want
Reasons for switching to Pabau
Better back of house features
Vendor Response
Thank you so much Alex! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/ We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!
Replied April 2022
Prashant
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Super happy with Pabau
Excellent
PROSWe love using pabau as our clinic software program. We have been using it for over a year for the purpose of patient bookings, managing consultations and documentation. Free training is provided when you start and we have never looked back. Customer service is top notch whenever you need it. Highly recommend.
CONSThe ability to manage appointments for other doctors through your own app.
Vendor Response
Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
Replied October 2021