An overall increase in patient satisfaction and reviews along with significant increase in visits and views to our site and positive feedback in our community. They offer the best resources for top engine search reviews and handle all the social media and internet sites that propel our exposure and popularity.

The positive patient results and amount of scheduled visits. Seamless and professional look and functionality of the platform are the best out there! The customer service is exceptional and all employees are top notch and on top of their game,

That they haven't created more ways to Integrate fully and create a platform for patient check in and forms to transition over. If they can do this I would have no need for any other platform. They definitely have a nitch for making the digital Medical Office profitable and functional.

Excellent service and marketing tools as well as others described above!

Website is easily adjustable and updated with a super knowledgeable and efficient supportive staff. The book on line feature and patient pop confirmation system is super helpful and efficient! The updated website reviews and google/ other review systems are always current , synchronized and in check. We are alerted to rare client concrrns Immediately. Client data is shared Periodically to guide our decision making policies for ongoing growth and improvements!

A few scheduling telemed coordinations with two of our other systems are currently being addressed.

Really poor, unfortunately we're still struggling to get them to stop charging our credit card and answer our phone calls

Bad experience. Made a mistake in signing up!

Gave it a try. After a while, realized it wasn't worth it for the money. Our contract ended and I told them I would not like to renew. They keep on billing your credit card and are non-responsive when you want to cancel.

My overall experience in this ever-changing environment that we are in is that Patient Pop cares about the provider's overall experience and if you are willing to ask questions and do the homework about what you like on other provider pages they are willing to help you create the clinic page of your dreams

The ease of implementing and using the key features

the time it takes to resolve issues, sometimes you have to follow up with support to resolve an issue

Our office flow has become more efficient and automated thanks to Patient Pop and their platform.

the software has freed up staff time and allowed us to focus on patients in the office. Love the review option, booking online option, and patient appointment reminders. We also constantly get compliments on our website design :)

We are waiting for the Patient Pop platform to integrate fully with our calendar and scheduling system.

Everything for a small starting practice; scheduler, website and on line support.

It can do a variety of applications and the metrics page is very awesome!and patient data is very easy to use.

Only one suggestion: for the provider calendar, it would be nice to scroll ahead by the month versus advancing week by week. For example, if you need to book 3 or 6 months out, you would need to click the week advance link 12 or 24 times respectively.

You’re just a number to them. An inconvenience. They don’t care about customer service at all. They just want your money on a monthly basis. I’ve been trying to correct my website for months and they either lack the ability or desire to help. The platform itself is basic and requires a lot of customization to even make it borderline readable and appealing to viewers. The writers are awful. Consult with other website designers. Patient Pop is useless. Waste of money and time. Huge mistake. I sense that I made a bad decision the beginning and asked for a full refund before too much time and money was invested. They talked me out of it. I regret it.

There is nothing special about this product.

You are stuck in an endless chain of service numbers. You can never talk to anybody about problems.

Frustration barely describes the experience. I do not trust this company any more and it is obvious that they don't care about their clients!

I used Patient Pop to host my webpage and refer the visitor to my practice

Patient Pop has unilaterally and without my permission added services on my account and started charging 3 times of what I used to pay, close to $2000 per month. They claim that the glitch is from their new billing software but not only have not refunded my money but asking me to sign another contract with them because of their glitches! I have not been able to talk to any supervisor as of yet and the one that made an appointment cancelled it unliterally!

The customer service is great! The ease of contacting support to add/change anything to our site is super easy and hassle free with the prompt response and customer service that I'm routinely provided.

Possibly adding a "support or help" button/tab on the administrator page.

Increased patient flow. Patients can complete reach on various topics prior to treatment

It is very user friendly. Customer service is very professional, efficient, warm and friendly if I have an issue with the software

There is nothing I don’t like about this software, other than the cost should be more competitive.

My overall experience with Patient Pop is frustrating. I think they COULD do a good job but there are too many people giving me different info. There is LOTS of room for improvement.

I enjoy the ability to easy post blogs and request reviews from patients to build our online presence.

I do not like that I am not in any way notified when emails sent for review requests bounce. Knowing that emails are not getting delivered would allow me to update emails as needed with patients. When patients respond that they did not enjoy their visit, I am not given that info either and thus am not allowed to address their concerns. When we started with patient pop I had ONE person with whom I interfaced; now I have a "team" so I never get the same person and have had to repeatedly follow up with things that just get forgotten about. I am told I will receive follow up on requests and I do not get them/ have to follow up myself or remind the rep that I had made a request.

Not a great experience. Company puts on a great show to get you to sign a one year contract. Overall, consistently under delivers in quality of product and especially customer service. Calendar is practically useless with very little functionality. SEO has done almost nothing for my google rankings. Website design and further editing is templated with very little room for personalization. Website design is a major headache to communicate ideas and get anything done. Finally, prior to signing the contract, they reported that if I am unhappy with the product or there were major changes with my business, there would be some flexibility. Of course that is not the case though. If there product was good, they would probably offer a free trial or money back guarantee - Instead, the business model is clearly that of a company that preys on small businesses.

Good start up experience. Seemed somewhat all inclusive with many features. Employees are nice but clearly overworked.

Very poor customer service and no flexibility in calendar, website design.

Not great. It was a good starting point to understand SEO and website development, but I am moving on to a more personalized, higher quality platform (albeit more expensive). PP is a good start that is relatively affordable. It has not translated into incresed volume for my pratice 6 months into it.

Set up was relatively easy. At the beginning, there was significant enthusiasm from development team. Website got done and uploaded in reasonable time.

Too "template-y", my website looks just like any other. SEO has not been effective, still languishing in the 4th or 5th search page in Google. Customer service is clunky, slow to respond. Too bureaucratic, like the cable company. No designated contact or advisor. Once my website was up and running, that was it in terms of follow up, etc.

Have had some trouble with getting items added or deleted from our website. Sometimes takes over a week for something to happen. Although, sometimes, fixes will happen within an hour.

Have had no issue with the operation of the software. Easy to use and navigate.

All seems to work fine with the software itself.