My overall experience has been great. I have utilized this product over the past 5 years and I am always amazed at how they are able to keep up with ever-changing technology. I feel like my business is on the cutting edge of technology, thanks to Therabill!

I love the fact that I have access to support (an actual person, that will listen to my problems and resolve any issues that may arise).

I can't say that there is anything that I like least about the software.

great love how easy to navigate around the whole site easy to enter new providers and insurance , easy to post the payments ,the statements have all the information needed for the patient to understand the balance

it is fast to look up any new insurance and the payor id , all the payments are so easy to post onto the account and the copays are don't automatically . I love the customer service and response time is great fast and easy to use the chat option now

hard to find the answer to the error message when the claims are rejected

Extremely poor. We're beginning transition to a new system.

When we first got the software, it had many of the features we wanted, and the company was very responsive. Then WebPT bought the company, and customer service and responsiveness went rapidly downhill.

Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place under the founders, has stopped. They no longer respond in timely fashion to customer service issues, and sometimes don't respond at all. Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error. We are currently looking at switching to a different system.

It has been wonderful and beneficial to me and my company.

This product has proved to be very easy to use. It has a vast number of tutorials to see. The send updates when making changes to the software. Their helpdesk personnel are quick to get in touch with you and to resolve issues.

Integration with one of the other software that we use.

I am a single practitioner in private practice and I have been using this program for about a year since going into private practice for myself. I have used different electronic medical records programs with past employers and had never had to bill for myself (that was handled by billers). The program integrates billing and scheduling and easily keeps tracks of all payments and client accounts in which you can do yourself. I really like using the document builder - it is quick and easy (and you can edit whenever needed). They provide great tutorials as well as written instructions. The support staff quickly answer your inquiries and help you until you are satisfied (within the means of the program). The great thing too - it has never been down when I have signed in (at all different hours of the day/week). Overall, of all the programs I have had trials or have used extensively, this one has been the best. Some may bulk at the monthly cost but when you compare the different programs, their features, etc... if you are looking for something which you can schedule, bill within a few clicks, keep accounting, do your documentation, the cost is worth it. The only cons I have seen are related to my own personal preferences regarding statements and documents (i.e. formatting). However, what they do have is more than sufficient and easy to use and are "my" forms. I would recommend this to any private practitioner who is wanting to do things on their own without all the overhead costs - money you work so hard to earn. FYI - I am not affiliated with this company whatsoever and truly am attesting to my own experience and use.

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

Overall, I am thrilled with this program/service! You really want someone who cares about making their product the best, and who is responsive to your needs. If a suggestion is something that might suit a reasonable number of other users, it is usually implemented. It is very easy to exchange emails with someone who is so quick to respond. And, the billing/scheduling in one is both cost effective and also helps to ensure that a session is not missed. Really, I am very pleased!

*medical billing/scheduling in one *email and/or text reminders to patients *electronic billing included *day, week, or month view *designer is incredibly responsive to feedback to improve!! *affordable for small practices with 1 or >1 provider (who don't see/bill several people an hour --i.e., who don't bill/make as much as some types of providers) *US (IL) based *support is quick to respond *securely located servers, with a set-up mindful of HIPAA

*actually many cons get addressed when you give feedback and Joe has time to get to it :-) *would be nice to drag an appointment from one time to another (I believe he is working on this as well!) *it can take a short time to get used to appearance changes *really, any cons are pretty minor

This product has been extremely helpful in reducing time spent on insurance invoicing and reviewing EOBs. It also provides professional looking invoices. I love how it keeps track of how many days have passed with overdue bills.

Within a few clicks I am able to submit claims to insurance companies. I don't have to spend time double checking each box in the claims submitted, because they are always filled out automatically correct.

Some features with finding bills and payment receipts required assistance for me to find when I was initially learning the program.

I'm a speech-language pathologist and a sole proprietor. I have around 10 clients that I see privately in addition to working for another agency. Before Therabill, I was keeping track of everything by pen and paper along with Google calendar. Therabill is great because it has all the features I was looking for in one product. I've been using it for a year now and can't say enough great things about it! I can submit all of my insurance claims through here. It keeps electronic files for my clients (current and discharged) where I can write daily SOAP notes and upload evaluation reports that I've written on Microsoft Word. The calendar syncs with Google calendars and helps keep track of my sessions with clients, lets me add in other events (I add in the clients from my other job onto the calendar so I don't double book), and automatically sends email reminders to clients about their upcoming appointments. It's very user-friendly and all web-based so you can access it anywhere you have an internet connection. Customer support has always promptly responded to my emails and questions and fixed any problems within 24 hours. The online help videos and webinars are actually helpful and worth the time to learn about all of the features that Therabill has to offer. I highly recommend this product for any allied health care professional to help keep their billing and medical records organized and easily accessible.

Terrible customer service! Every time we called for the scheduling color issue, we were told it would be escalated to a "Tier 2" request and this went on for over 6 months. Finally, when I called as the [SENSITIVE CONTENT] to demand something needs to happen, I was told that not every customer has this issue (but [SENSITIVE CONTENT] did admit that it has been "going on for years!"), so it is not important enough for them to correct the problem. I have been a customer since 2013 and they don't care so I am forced to find a better EMR. WARNING: DO NOT USE THERABILL IF YOU WANT TO GROW AND EXPAND!

I have been a customer since 2013. Billing is easy.

With growth and adding admin and therapists, unable to change colors of 14 therapists for scheduling purposes, making most of them a dark black color, so scheduling is near impossible. This has progressively gotten worse with growth since beginning in 2013.

Terrible customer service. They have gotten worse since web pt took them over. They are money focused and not customer focused

I liked ease of use. I liked that multiple providers could use it and that it could handle growth of our business.

when there are problems they seem to shrug it off rather than fixing it. We have had multiple issues which are costing my business money and they do not seem to be taking our concerns seriously.

I am surprised that WebPT is putting this product our an advantage as it is more labour intensive. We have had the same biller for 13 years and 3 different billing systems and very flexible - she doe not like the feature of therabill at all.

There were supposed to be improved management reports and features that we are yet to find, as the folks at therabill cannot even help us find that which they are advertising as a benefit.

We have Zirmed as a clearing house which was supposed to be compatible with Therabill. It is not, whenever, Therabill changes something in their program, Zitmed is not updated. The result being that when we had Kareo the previous billing system compatible with WebPT, our bills were automatically sent out by the clearing house, the click of a button. We have been hand folding - sent 470 accounts out yesterday and everyone was folding and stuffing statements due to this glitch. I recommend WEBPT as and EMR but highly discourage you to go with Therabill.

Glad we have this as product, it's definitely a time saver when there are many other tasks demanding time as we establish a practice. The knowledge base videos are very helpful when you need to find answers on your own

The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using it more consistently and getting better acquainted. The processes are fairly fluid and easy to remember unless you make some manual entry errors.

Front end training was pretty minimal. Sometimes customer service can lag but they're generally responsive & willing to take time to work through things with you on the phone. If you make manual entry errors it can take several steps with customer service guidance to get things cleaned up.

it goes along with WebPT and is affordable for a sole practitioner , easy to print reports and invoices

is not user friendly, does not integrate well with WebPT , have to do double entries sometimes bc things will not cross over , with self pay pts have to go in and apply to DOS manually will not automatically assign it to a DOS

We are a relatively new physical therapy clinic and have used Therabill for the past 7 months for documentation and electronic insurance claims. We recently transferred our credit card processing system from Century Connect to Therabill as well because we were having a lot of technical issues with Century Connect. We also wanted to streamline our company and save on time. We have been so impressed with Joe and the team at Therabill. From day 1, they have been incredibly fast at addressing any questions we have had regarding their system. It usually takes them minutes to respond to an email and there is always someone we can talk to on the phone if need be. This past week, we noticed an issue with client's not receiving emails for charges being made through Therabill. It took Therabill 3 days to add this new feature to their system. 3 days! They made our case a priority and took our recommendations very seriously. We appreciate Therabill so much and would highly recommend them to any therapist who is opening their business OR who is with another company that doesn't provide personalized service.

Awesome awesome awesome! I have recommended therabill to several others!

Therabill is a life saver! I was doing my own billing and spending hours, with mountains of paperwork. Then my friend showed me Therabill - it was user friendly, efficient and time-saving, and Joe is a great support if you are having problems. I got control of my billing and it only took minutes a week. It was affordable too!

I am not doing billing anymore (I work in a school) but I still have to pay monthly to keep my bookkeeping for tax purposes.

It’s easy to use and navigate. I also like that it integrates directly with WebPT

The customer support and set up of EOB/ERA enrollment is terrible! Apparently they changed the clearinghouse recently and NO ONE is interested in figuring out issues in customer support - especially not for me, being a small practice. It has been an awful and time consuming experience.

I like the support online and the quick response time to individual problems and or concerns. Also, features are developed in response to requests.

It lacks intuitiveness so that I am searching all over and then after I found how to do something I cannot remember how I did it.

Our practice was looking for an all in one, billing/ scheduling/ practice management system. We currently have 12 providers and plan on continuing to grow. We found Therabill and liked it immediately. After the demonstration that Joe gave us, we only liked it more. It is affordable and feature rich, and has everything that we were looking for.

- Fully featured billing and practice management system. - With frequent updates and maintenance, Therabill just keeps getting better. - A+ customer support. E-mails are frequently answered with in an hour or less. - Easy import and transition from old software.

Currently, none whatsoever.

Great customer support and training for new business owners. Easy to use software with great self training modules.

Sometimes it may take few days to schedule training's because customer supports are busy. However when the support is available they are very helpful.

I like the integrated capacity of this software. All aspects of the software work nicely together, to support my practice.

I simply could not use this with my iPad. My IT person tried a variety of ways to work around this issue, but concluded the software or the iPad had to go...

The scheduling and billing pieces of the software are amazing and very intuitive. Our counselors and staff learned it quickly. Our counseling practice is private pay, so we cannot speak to any of the insurance parts of the program

The payments piece is somewhat awkward, especially since we offer a sliding scale to a third of our clients.

I strongly recommend that you try Therabill. There is a 30 day free trial with no restrictions and no strings attached.

This is not a real review. I am the owner and developer of Therabill. I listen to all Therabill members to determine their needs and will do whatever I can to make sure Therabill meets those needs.

Not enough healthcare providers know about Therabill.

I highly recommend Therabill

Using Therabill has made billing for my small therapy practice so easy and efficient. I spend literally 5 minutes each night doing my billing and am able to get paid faster in part because of this. New features are constantly added and any questions are answered immediately.

None at this time

I like that the instructional videos are on the internet and excluding the evaluation process are easy to understand and follow.

The explanation of the Eval process is difficult to understand. The program is glitchy especially during non peak hours when you need it! No customer service available after or before 9-5 hours Now it has been bought out by Web PT an expensive company that is geriatric PT driven with rude customer service.