--- title: "Hapana Software Reviews, Demo & Pricing - 2026" description: "Review of Hapana Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/personal-trainer/hapana-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / Hapana Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/fitness/hapana-profile/reviews/)[Alternatives](https://www.softwareadvice.com/fitness/hapana-profile/alternatives/) # Hapana Review From $285/month 1 plan Wondering if Hapana is right for your organization? Our Membership Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Hapana 4.4 [(97)](https://www.softwareadvice.com/fitness/hapana-profile/reviews/) Pricing Starting at $285.00 flat rate per month ### About Hapana Hapana is gym and studio management software engineered for how fitness, wellness, and human performance brands actually run. Built for the fitness industry, not adapted to it, Hapana brings bookings, payments, member management, marketing, reporting and intelligence into one connected platform, so your team can manage growth with confidence instead of complexity. Who Hapana is for: - Single-site gyms and studios that want to spend less time managing software and more time growing their community. - Mid-market brands that need the structure to scale operations without losing consistency. - Enterprise and franchise networks that need control, visibility, and automation to manage complexity at scale. Hapana suits gyms and performance facilities, boutique studios such as Pilates, yoga and barre, and wellness businesses such as sauna, recovery and tanning studios. Many operators run a mix, and Hapana handles them all on one platform. Built on five pillars: 1. Multi-level control to manage growth: Give every part of your team the right level of control. HQ sets the standards. Locations manage the day-to-day. Everyone stays aligned. Role-based permissions cover more than 100 platf... orm capabilities. 2. Operational consistency across all sites: Keep your brand consistent across every location, from your first site to your entire network. Same standards. Same experience. Everywhere. Brand-wide templates for services, sessions and campaigns make it simple. 3. Efficiency at scale: Stop clicking. Start growing. Bulk bookings, recurring sessions, waitlist auto-promotion and client import cut the admin, so your team can focus on what actually moves the business. 4. Actionable reports that turn data into decisions: See everything. Act on it. Location dashboards, downloadable operational and financial reports, and cross-location analytics bring your business data into one place. 5. Intelligence-powered automation: Hapana's in-built assistant helps your team get platform answers and support faster, so less time is lost searching for how to do things. Bookings and scheduling: run classes, appointments and private sessions with capacity limits, booking windows, cancellation rules and automatic waitlists. Spot-based booking lets members pick their reformer or bike, and Book a Buddy makes it easy to bring a friend. Memberships and payments: sell memberships, class packs and intro offers with recurring billing, suspensions and credit tracking. Take card payments online and in person with card readers, collect direct debits, and recover failed payments with automated retries and reminders. Marketing and engagement: capture leads with forms, segment members with smart groups, and reach them by email, SMS and push notification using ready-made templates for lead nurture, onboarding and win-back. Refer-a-friend rewards turn happy members into new ones. A branded member app: members book classes, buy packages, join waitlists and check in from an app that carries your brand, with news, articles and videos to keep them engaged between visits. Staff and payroll: manage instructor schedules, substitutions and working hours, and track earnings, commissions and pay entitlements by session type. Integrations include Stripe, Ezypay, ClassPass, HubSpot, HighLevel (via Hapana Grow) and Zapier. ClassPass bookings and cancellations sync into Hapana automatically, and HubSpot receives member data and events for your own marketing workflows. Onboarding and support: every plan includes professional services hours for setup, configuration and training, and member data can be migrated from your current platform. Pricing: three tiers, Basic, Premium and Pro, billed per location, with optional add-ons for door access and member engagement. Founded in 2014 and headquartered in Sydney, Australia, Hapana supports 1,000+ gyms and studios across 20 countries, with 89% client retention. Wondering if Hapana is right for your organization? Our Membership Management Software selection experts can help you in 15 minutes or less. ## Hapana User Interface ## Popular Hapana Alternatives Main Product Hapana 4.4 [(97)](https://www.softwareadvice.com/fitness/hapana-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.13Value for money - 4.49Customer support - 4.14Functionality Pricing Starting at $285.00 per month Get Price Alternative Product [LegitFit](https://www.softwareadvice.com/gym-management/legitfit-profile/) 4.9 [(244)](https://www.softwareadvice.com/gym-management/legitfit-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.67Value for money - 4.93Customer support - 4.63Functionality Pricing Starting at €79.00 per month Get Price Alternative Product [Wodify](https://www.softwareadvice.com/gym-management/wodify-core-profile/) 4.5 [(178)](https://www.softwareadvice.com/gym-management/wodify-core-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.34Value for money - 4.51Customer support - 4.42Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Kilo](https://www.softwareadvice.com/club-management/kilo-profile/) 5.0 [(70)](https://www.softwareadvice.com/club-management/kilo-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.90Value for money - 4.97Customer support - 4.83Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [ClubRight](https://www.softwareadvice.com/martial-arts/clubright-profile/) 4.8 [(194)](https://www.softwareadvice.com/martial-arts/clubright-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.80Value for money - 4.83Customer support - 4.70Functionality Pricing Starting at £99.00 per month Get Price Alternative Product [Mindbody](https://www.softwareadvice.com/gymnastics/mindbody-profile/) 4.0 [(2997)](https://www.softwareadvice.com/gymnastics/mindbody-profile/reviews/) Ratings Breakdown - 3.87Ease of use - 3.63Value for money - 3.82Customer support - 4.00Functionality Pricing Starting at $79.00 per month Get Price ## Hapana Pricing and Plans Hapana has one plan. Basic is $285.00/mo billed monthly. Basic $285.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Hapana pricing compare to alternatives? Hapana's starting price is $285.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Hapana4.4[(97)](https://www.softwareadvice.com/fitness/hapana-profile/reviews/) | $285.00 /mo | Not available | Not available | 4.1 | | [LegitFit](https://www.softwareadvice.com/gym-management/legitfit-profile/)4.9[(244)](https://www.softwareadvice.com/gym-management/legitfit-profile/reviews/) | €79.00 /mo | Not available | Not available | 4.7 | | [Wodify](https://www.softwareadvice.com/gym-management/wodify-core-profile/)4.5[(178)](https://www.softwareadvice.com/gym-management/wodify-core-profile/reviews/) | $99.00 /mo | Not available | Not available | 4.3 | | [Kilo](https://www.softwareadvice.com/club-management/kilo-profile/)5.0[(70)](https://www.softwareadvice.com/club-management/kilo-profile/reviews/) | $150.00 /mo | Not available | Not available | 4.9 | | [ClubRight](https://www.softwareadvice.com/martial-arts/clubright-profile/)4.8[(194)](https://www.softwareadvice.com/martial-arts/clubright-profile/reviews/) | £99.00 /mo | Available | Not available | 4.8 | Hapana4.4[(97)](https://www.softwareadvice.com/fitness/hapana-profile/reviews/) * * * Starting price $285.00 /mo Free trial Not available Free version Not available Value For Money 4.1 - [LegitFit](https://www.softwareadvice.com/gym-management/legitfit-profile/)4.9[(244)](https://www.softwareadvice.com/gym-management/legitfit-profile/reviews/) * * * Starting price €79.00 /mo Free trial Not available Free version Not available Value For Money 4.7 - [Wodify](https://www.softwareadvice.com/gym-management/wodify-core-profile/)4.5[(178)](https://www.softwareadvice.com/gym-management/wodify-core-profile/reviews/) * * * Starting price $99.00 /mo Free trial Not available Free version Not available Value For Money 4.3 - [Kilo](https://www.softwareadvice.com/club-management/kilo-profile/)5.0[(70)](https://www.softwareadvice.com/club-management/kilo-profile/reviews/) * * * Starting price $150.00 /mo Free trial Not available Free version Not available Value For Money 4.9 - [ClubRight](https://www.softwareadvice.com/martial-arts/clubright-profile/)4.8[(194)](https://www.softwareadvice.com/martial-arts/clubright-profile/reviews/) * * * Starting price £99.00 /mo Free trial Available Free version Not available Value For Money 4.8 ## Hapana Features - Popular features found in Membership Management Application Management Communication Management Dues Management Email Marketing Event Management Member Directory Member Portal Membership Renewals Payment Processing Promotions Management Registration Management - More features of Hapana Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Appointment Scheduling Attendance Management Attendance Tracking Automated Scheduling Billing & Invoicing Booking Management Calendar Management Calendar Sync Capacity Management Certification Tracking Class Management Class Scheduling Client Management Client Portal Client Profiles Contract/License Management Credit Card Processing CRM Customer Accounts Customer Database Customer Engagement Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Import/Export Discount Management eCommerce Management Electronic Payments Email Management Email Reminders Email Templates Employee Management Enrollments/Onboarding Event Calendar Event Scheduling Exercise Library Facility Scheduling Fitness Assessments For Gyms For Martial Arts For Yoga/Pilates Studios Instructor Management Inventory Management Invoice Management Lead Management Marketing Automation Member Accounts Member Communication Member Database Membership Management Membership Signup Member Types Mobile Access Mobile Alerts Mobile App Multi-Location Online Booking Online Payments Online Registration Point of Sale (POS) Real-Time Reporting Recurring/Subscription Billing Reminders Reporting & Statistics Secure Login Self Check-In/Check-Out Self Service Portal SMS Messaging Social Media Integration Staff Management Team Management Third-Party Integrations Transaction History Visitor Management Wait List Management Website Integration Website Management ## Hapana Integrations GetResponse Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ActiveCampaign Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Xero Integration rated undefined from -1 review See all 7 integrations ## Hapana User Reviews ## Hapana customer ratings - Overall rating: 4.4/5 - Total reviews: 97 ### Rating distribution - 5 stars: 71 reviews (73%) - 4 stars: 15 reviews (15%) - 3 stars: 0 reviews (0%) - 2 stars: 2 reviews (2%) - 1 star: 9 reviews (9%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.1/5 - Customer support: 4.5/5 - Functionality: 4.1/5 --- ### A one stop shop for our network. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive. #### Cons Some minor elements of the UX need improvement which have already been raised by other franchisees. --- ### Great Product, User friendly - Overall rating: 5/5 - Reviewer: Natalie W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent, great support and open to feedback #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for all team members, great member interface as well #### Cons Small features that I think are needed like suspensions reasons - none are deal breakers #### Reasons for switching to Hapana In need of a better program to service members and business needs #### Vendor response Thanks for the great feedback Natalie! We're so glad to hear the platform has been easy for your team to use and that the member interface is working well for you. We appreciate your note on suspension reasons—feedback like this helps us continue to refine our product. Replied July 2025 --- ### Try anything but Hapana. Glofox, Momence, Clubfit - Overall rating: 1/5 - Reviewer: mic l. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered A complete disaster. If we didn't have to use if for the franchise then we would have ditched it yesterday. From massive billing issues to them not even able to get their own contracts with us correct it has been nothing but a nightmare and the "support" is a joke. We raise an issue and the reply we get doesn't fix or address anything and the buck is passed between them and our franchisor. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. It has been nothing but trouble and a waste of money since day 1 #### Cons From migration to implementation it has been a farce. The system itself has absolutely no intuitiveness to it and creates so much extra work. The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information. Price is excessive and includes no sms, email or even push notifications so you pay a premium and then pay for everything on top. The app is garbage, it is slow and has had nothing but issues from day one. #### Vendor response We’re sorry to hear that your experience with Hapana hasn’t met expectations. Your feedback is important, and we understand your frustration. We’d appreciate the chance to speak with you directly to better understand the issues and how we might help. Please feel free to reach out to your account manager and we would be happy to set up a call Replied June 2025 --- ### Hapana is your ideal partner to grow - Overall rating: 5/5 - Reviewer: Leo G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Hapana has been outstanding. As a fast-growing gym franchise, we needed a platform that could not only handle the day-to-day operations but also support our long-term growth—and Hapana has delivered on every front. From onboarding to ongoing support, the Hapana team has been exceptional. They took the time to understand our business model and provided tailored solutions that helped streamline our operations. The platform itself is robust, reliable, and constantly evolving. We’ve been able to manage class schedules, memberships, billing, and communications all in one place, which has saved us time and improved consistency across locations #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've been using Hapana at C3 Training for over a year now, and it's been a total game-changer for our gym operations and member experience. From day one, the support team has been responsive, knowledgeable, and genuinely invested in helping us grow. The platform is incredibly intuitive—for both staff and members. Class scheduling, check-ins, billing, marketing, and reporting are all streamlined in one place, saving us countless hours each week. Our coaches love how easy it is to manage their sessions, and our members have commented on how smooth the app experience is. What really stands out about Hapana is that it's clearly designed by people who understand the fitness industry. Every update seems to bring new tools that actually solve real challenges, whether it's automating follow-ups with leads, tracking performance, or improving member retention. If you're a gym owner looking for an all-in-one solution to scale your business, I can't recommend Hapana highly enough. It's more than just software—it's a partner in our growth #### Cons While our overall experience with Hapana has been highly positive, no system is without areas for improvement. If there’s one aspect we’d highlight, it’s that some customisation options—particularly around reporting and member notifications—can feel a bit limited or require workarounds --- ### 100/10 Stars - [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Justin L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved having a dedicated account manager [sensitive content hidden], she was truly the only reason I continued with Hapana from the get go. She was prompt, respectful and always punctual for all our meetings, my requests and actioned tasks accordingly within appropriate timeframes. Sadly my circumstances changed and therefore the need for Hapana is no more, however If you're based in Victoria and happen to have [sensitive content hidden] for your account manager, you're in good hands! #### Cons I did not enjoy the generic support team, responses are slow and when you do get a response it's not what you want. Again this is where [sensitive content hidden] stepped in and resolved all of my issues/problems promptly and swiftly when no one else could --- ### Hapana experience - Overall rating: 4/5 - Reviewer: Dianna O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Recent communication and support has been great. Previously lacked interaction and support. Tickets were sometimes not answered sufficiently however this has become better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accessibility easy to navigate ,support prompt overall platform works well. Personal support has been great #### Cons Core platform is very slow. Could have better training for grow platform even video tutorials on basic tracking --- ### Hapana - review - Hot Temple Geelong Manager - Overall rating: 5/5 - Reviewer: Abbey B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I have had a great experience with Hapana - any issues are resolved in a timely manner and directed to the right person etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user frienly - especially the booking interface. The support team it also fantastic and always respond in a timely manner. Hannah, who is my main support is absolutely fantastic and answers any question I have! #### Cons At times the workflows and GROW can be overhelming - it is frustrating not being able to edit our own emails in the flow. --- ### Thanks from a Boxing Gym. - Overall rating: 5/5 - Reviewer: John T. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy with the overall experience. From the support to the functionality of the system all very positive. The people there really made the difference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and use the whole system. Account management was stellar! [sensitive content hidden] was always available and professional and [sensitive content hidden] was a huge help working on the background systems. Great overall experience. #### Cons I only wish they hosted/supported my website. But, they did offer a funnel system that connected to my website which was great for processing leads. --- ### Best Gym Software Solution - Overall rating: 5/5 - Reviewer: Hemashi J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software, very easy to use and integrate with other software. We currently have 4 studios using Hapana and our [sensitive content hidden] has been so helpful and informative! She's also very quick to respond and troubleshoot if we have any issues. #### Cons There have been a few unplanned outages recently. Would love to see some new features as well. #### Vendor response Thanks so much for sharing your experience, and for trusting Hapana across all four of your studios! We're really glad to hear the platform has been easy to work with and that our team has been a reliable support for you. We understand how frustrating unplanned outages can be and truly appreciate your patience. Feature development is ongoing, and feedback like yours helps guide what comes next. Thanks again for being part of the Hapana community—we’re excited to keep improving with you. Replied June 2025 --- ### Please do not use this platform - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Terrible ever #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. please when you are considering this platform, please use the other option #### Cons 1. Slow CS 2. Very low capacity for IT development => Most IT guys are outsourcing in India3. Booldy expansive then product quality4. Only care about expansion even platform has lots of problems5. If extra requests, you have to yourself. They do not care about your request. #### Reasons for switching to Hapana Low quality, terrible CS, Expansive --- Showing 1 - 10 of 97 Reviews [See All Reviews](https://www.softwareadvice.com/fitness/hapana-profile/reviews/) ## Hapana Popular Comparisons [LegitFit vs Hapana](https://www.softwareadvice.com/fitness/hapana-profile/vs/legitfit/)[Wodify vs Hapana](https://www.softwareadvice.com/fitness/hapana-profile/vs/wodify-core/)[Kilo vs Hapana](https://www.softwareadvice.com/fitness/hapana-profile/vs/kilo/)[ClubRight vs Hapana](https://www.softwareadvice.com/martial-arts/clubright-profile/vs/hapana/)[Mindbody vs Hapana](https://www.softwareadvice.com/fitness/hapana-profile/vs/mindbody/)[Gym Assistant vs Hapana](https://www.softwareadvice.com/fitness/gym-assistant-profile/vs/hapana/)[TeamUp vs Hapana](https://www.softwareadvice.com/compare/34650-hapana/vs/147712-Teamup/)[ABC Glofox vs Hapana](https://www.softwareadvice.com/martial-arts/glofox-profile/vs/hapana/)[Zen Planner vs Hapana](https://www.softwareadvice.com/fitness/hapana-profile/vs/zen-planner/)[GymMaster vs Hapana](https://www.softwareadvice.com/scheduling/gymmaster-profile/vs/hapana/)[WodBoard vs Hapana](https://www.softwareadvice.com/fitness/hapana-profile/vs/wodboard/)[Gymdesk vs Hapana](https://www.softwareadvice.com/fitness/hapana-profile/vs/martial-arts-on-rails/) [Compare All Alternatives](https://www.softwareadvice.com/fitness/hapana-profile/alternatives/) ## Other Top Recommended Membership Management Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (620) Recently recommended **75** times [Almabase](https://www.softwareadvice.com/nonprofit/almabase-profile/) **4.7** (144) Recently recommended **44** times [Bonterra EveryAction](https://www.softwareadvice.com/nonprofit/everyaction-profile/) **4.4** (156) Recently recommended **35** times [WildApricot](https://www.softwareadvice.com/nonprofit/wild-apricot-profile/) **4.4** (558) Recently recommended **31** times Stuck Between Options? Our experts can help you compare Hapana with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice