Overall, very satisfied, but the 2 first cons I noted should be improved. A flag for image change and being able to change order of parameters is necessary in my humble opinion.

-Many exercises -Top customer service -Requesting new exercises is an easy and fast process (>36h) -Quick software when searching for exercises -Simple UI -I like the ''Session'' within a same training program. Perfect to do split days trainings with a session for each day

-The exercises we want is not always in the databank, yet there is no option to ''Flag'' the undesired alternative we put in client's program. Should have the option to ''Flag''. With a 'flag', both client and trainer would see this exercise needs to be changed and therefore know that the image is not quite like we demonstrated during our private session. As soon as the exercise has been added in HexFit, we would locate the ''flags'' and change them. -Cannot drag elements like ''weight'', ''note'', ''reps'' etc. Therefore, you MUST add these elements in the correct order. It's tedious when you already wrote all your weights and reps and then notice that the parameter not all in the same order as the previous exercises. -No phone app to create programs

Really good overall, the support team is great.

Easy to use, fast in program design, great support team.

Video library --> YOUTUBE URL PLEASE MAKE IT HAPPENS!!!! Sharing the periodization with the clients.

No complaints other then the price and a few glitches with the app. (When clients use it.) Otherwise, it has never disappointed me.

Fully customizable programs, ease of use and all-in-one platform to simplify training clients in a professional way. It's really a very powerful tool.

The cost is very high. Especially if both hexfit AND stripe are taking a cut of the company profits, it is hard to pass this on to clients with the current worldwide inflation and financial hardships. You are forcing trainers to cater to people who are better off financially. There should be a discount offered to healthcare practitioners who are trying to help everyone-young/old/students/disabled. It would be easy to prove by showing our license. There are apps that are even free (Telehab) but currently do not offer customizable video uploads so this is the only reason so far keeping me on Hexfit.

Overall because the customer support is so prompt, my experience with HexFit has be good. It is definitely easier to have all of my patients' information in one place, accessible from anywhere, and not have to worry about paperwork. My patients really appreciate the exercise plans available via HexFit, too.

Integrating the software into my business was pretty easy. There is always someone available on the live chat to help answer questions and resolve any issues. The exercise plan tool is comprehensive - there are hundreds of exercises and it is easy to edit them for descriptions and prescriptions. I like that the appointment calendar syncs to Google and updates regularly. Being able to do video calls and billing directly through HexFit has been great during the pandemic. The SOAPIE forms are easy to use.

The invoicing requires a few updates to be easy to use for Kinesiologists - past appointments should be available to be billed and the date that the service was provided should be automatically a part of each invoice. The SOAPIE forms are easy to use, but it would be better if it was a continuous document, so that when a patient comes in I can just scroll down to see what we did over the last few sessions. This would save time and ensure my service is efficient. My clients have also struggled to get MyFitnessPal succfessfully connected to HexFit

[SENSITIVE CONTENT HIDDEN] and the Hexfit team have been consistently approachable, reliable and effortful supporting our expedited learning curve during the pandemic. This customer service has been critical for our business to pivot from in-person to remote service delivery in 2020/2021.

That which we most greatly appreciated about Hexfit is its unique capability to deliver a collaborative central hub for practitioners, clients and administrators.

We are looking forward to Hexfit developing its capabilities around small group appointments bookings along with an accounting platform. This would provide for a comprehensive full-business hub for administrators.