The user experience is simple which made the implementation/training process SO much easier than what was proposed by some of the other systems we looked at. All of the functionality we needed to support our 400+ locations is included and the MyStudio team has been wonderful to work with in customizing the platform to fit our needs to a T.

Better reporting capabilities are needed but this is something the MyStudio team is already working on and I have full confidence they will be able to deliver!

Keeps client info safe and easy to access for staff. App has been great for having clients register for ongoing classes and programs. It has also helped with keeping accurate attendance which helps us with retention, we know exactly which students we need to reach out to and get them back in classes.

Software is easy and intuitive to use. Customer service is always available to support and answer questions. All of my staff can use which keeps things running smoothly.

It would be great if Apple or Google pay was an option. It would also be great if we could add clients in and charge a drop in rather than having them download app etc. We sometimes get out of town visitors and they just want to walk in and pay and not have to go through downloading app, setup etc.

You seem to be an upstart company with well-intentioned staff in positions they may not have the expertise to fulfill but do have the desire. You would do yourselves thousands of favors if you had an "install" team that travelled to your clients and completed an initial set-up process.

Frankly, this is the first software management we have used at our school. Previously, we did everything by hand, spreadsheet and through our bank. We do not have other product experience for comparison in this industry. Having said that, we like having the ability to communicate with our students, manage banking and payments and the ability to set up retail sales through the app.

The software is not organized in a fashion that is intuitive to me or my staff. There are too many clicks and prompts to get through in order to complete a simple task. An example is that in order to communicate with the entire student body, you cannot use the communications tab. You are forced to use the "All Customers" tab. This is counterintuitive. There, as far as we know, is no method for "fulfilling" multiple retail orders simultaneously. There are more but you get the point.

I no longer have to be in my dojo outside of business hours during sales if people want to come in on a day to purchase camps or gear. It is all done through the app and I don't need to be at the desk processing payments, members can do it right through their app or through the tablet at the front of the dojo.

I love how simple this software is easy to use. Our members love it too! Everyone can purchase what they want at any hour of the day or night. I do not need to send out links or reminders now to purchase camps, they know where to look right away now. We have removed our front desk now and all waivers and information is done on the software. It has made our lives easier and removed the need for extra staff, now our instructors can focus on the students and not chasing money or spending a long time learning how to use this software. It is simple to use and I love how it's constantly evolving. It really has saved me time that I can now spend elsewhere!

I would like to see something to issue receipts for the year or easy invoices.

The customer service at MyStudio is second to none! They are always there to help whenever I need it. MyStudio is always improving too! They are constantly adding new features to stay ahead of their competition. They as us as users what we need and then they add that to the software. With my previous software, I never felt like they listened to my concerns. MyStudio is always asking us what we need and how they can improve their software to be the best in the industry!

There are a few features that my previous software had that MyStudio doesn't have. But as I said before, they are always adding to and improving their program to give us exactly what we need! The onboarding process was a little bit more tedious and difficult than I would have liked but once it was done, the software was so easy to use right away.

My overall experience with MyStudio has been great. We started with a basic version and within a couple of months upgraded to the personal version so we had our on app. This platform is great from the using the dashboard on the computer or the business app on my teams tablets or phones. We can be at an event away form our business and still sign members up in real time.

What I like most about MyStudio is that it allows for my entire team to be flexible and we can pivot quickly no matter what the circumstance. They allow for us to stay in constant communication with our members.

What I like least about the software is waiting on some of the updates, but the good thing is they are constantly updating and innovating the platform to make it better. They are a young company but are making great progress.

Great product. So happy that I switched from Rainmaker.

There are a number of features that I like about this product. Here are a list of a few of them: -Auto emails when payments don't go through -Students find their own answers in the app saving me time -Having a branded app helps build my company brand -Options to allow trials to pick their first day and they get promoted to watch my onboarding video automatically

-You can't do discounts codes for specific retail items -You can't set up Brand Ambassador discount codes and see their sales all in one spot -I wish there was an auto template that I could plug photos and text into for emails instead of trying to copy and paste into MyStudio

Much better than my previous company, but still think it is missing several options.

The app is easy for my parents to use. It makes enrollment easy.

Difficult for multiple child families to sign up and purchase. Difficult for us as business owner for multiple child families to use also. Students/Parents can not check in on their phones.

At 1st I wasn't impressed as I used the lowest tier. After upgrading and using the website creator things started taking off. With the upgrades they have been updating it seems to have made things way easier. I love it and will use it for the upcoming schools we will open.

I 've been working with this system for a while and tall the software I used before, it's way more user friendly and the price point is way better than those like rainmaker. The integrations are just what any dojo owner needs to make things easier and streamline.

There are a lot of features so it took a while to navigate and understand where things where. But it seems like they are always working on improving the work flow for customers.

Customer service is great and their developer team is great. They try to update and upgrade their system very often to provide more to us.

It is a great value compared to over priced products around

It is very laggy and slow on computers.

I'm happy but would like to know how to use it better.

I like it gives the option of passing billing fees or taking them on ourselves. I like the app features great to give information and connect with clients.

There is no onboarding process where someone teaches you how to use alot of features. There also is no training opportunities you have to learn on your own. I need to watch your training videos but something like just being able to pull up clients birthdays i don't know how to do and don't know if it can be done. So more training for your clients.

Really good system, easy to use and very affordable for the quality of the product.

Easy to use and always being improved. App is good for students ( but a little clunky for check in.

Work flow and Email marketing/ lead nurture. Rankings and achievements, would like this to be more flexible and allow us to track achievement “tips” or awards. Checking in on the app. Seeing the number of classes students have attended.

It's been easy to use and our staff and members enjoy it

It's easy to use and works well. It's not full of features we wouldn't use

There's not much I don't like. I wish the processing fees were better

MyStudio is a comprehensive CRM system with new features added consistently. Easy to use, onboard etc. Great value for money whether you have a large existing club or just starting out. Helpful support team albeit in a difficult timezone for me here in AUS. Always respond by email the next day/night though.

MyStudio has a great range of features at much more affordable price tiers than other martial arts software packages. Features/updates are being added all the time as they listen to what their users want. Especially great for clubs starting out who can't afford the big $$$ software packages, and really, MyStudio are always adding features to catch up with those other brands. I can manage regular classes/memberships, events such as gradings, special school holiday days and even my retail store. All this can be run online without the need for me to be continuously jumping off the mat to run POS (I'm a one girl show!)

Support Team in US so if I want contact, it is in the middle of the night here in Australia. Would be nice to develop a team in another timezone to be a "subject matter expert". They might not know everything, but would be good for initial onboarding and troubleshooting live through the chat. I want an "opt out" feature with trials. When someone signs up for a trial, I want it to convert automatically to a weekly direct debit membership unless they opt out. I know this is a feature in other software, and it is costing me alot of admin time to send out emails, and also costing me membership fees! This is probably more my lack of knowledge, but want to be able to choose how I sort participants (first name to make it easier for attendance) and also a feature where we can right our own reports/exports (own selection of columns/data and Skills Progress - actual skill, not how many)

-links to memberships that I can text or message people -easy payment processing -quick reports

-My biggest complaint is I feel very unappreciated as a long time customer. I was an early customer the first year MyStudio was created when there were few but several promising features to come. I recommended the company to many school owners. I stuck by them through their growing pains as a Premium White Label customer. Now, they have deemed me a non-premium customer and have created a new tier with new features that are inaccessible by me unless I upgrade from what was promised as their premium membership and is now an old, outdated plan. I understand the need for growth as a company, but as a businessman, it is very poor customer service to downgrade their premium members to make way for a new, more expensive premium membership option. It has been very disappointing, and when I’ve mentioned it, it was basically addressed as not that big of a deal in the grand scheme of things. That it was still cheaper than other software platforms.

The customer service at myStudio has been great, they can't always fix the things I want, but they always try really hard to! They are very responsive and good at keeping me in the loop on bug and feature requests I put in. I always feel like my opinion on requests is valued and that they are a company eager to learn from their customers.

I used to have everyone write me a check, give me cash, Venmo me, etc every month. Even when that was only 5 students or so in my early days, it was always such a hassle to collect on time from everyone. I now have over 50 students and I'm still growing, and I couldn't imagine trying to keep track of the logistics for so many people without myStudio. With myStudio, signing up is a breeze, students are automatically transferred from trial rates to full membership rates after a month, retail purchases are easy and self service, and we can even keep all our curriculum readily at hand for them to help practice from the app at home.

I still think the back end could use several improvements, that I am eagerly awaiting. I'd love to see the all program members view let me customize which columns it display for my participants. I'd also love some sort of integration between myStudio and Wix which I use for our monthly newsletter.

Fantastic experience. Offering the opportunity for potential clients to just sign up from the App (or the URL they also provide) has not only saved us a tremendous amount of time but it has also saved us money. The front desk kiosk feature has all but done away with having to require a front desk person.

That they keep the end user (my members) experience in mind first. This make my business look professional and stand out from my competitors.

Nothing really. When MyStudio first released (2018?) they were missing some options I would have liked, BUT they were constantly updating and improving the needs and requirements of users and that is impressive and appreciated.

Positive

Customer service and support is great. .

I would like to see all tool combined combined. Get rid of events and memberships as separate tools and allow users to build on their own

I love my studio. I love that I pay the entire year up front each year forgoing the onerous monthly billing of other like companies

I love the ability to pass on credit card fees to my customers as well as track attendance and use their point of sale feature

The only negative is that because there is so much that this software offers it takes time to understand how to navigate its numerous features

Settling into MyStudio has taken time to get used to and the software continues to evolve for the better. It has allowed our business to save money and simplify our software.

Ability to save money as we grow our business and it has a clean look.

Onboarding was a lengthy process and took several months. Glitches here and there that required workarounds. However, the support team is always responsive and MyStudio has done a great job at helping.

Overall - this is the best software we have ever used and they keep coming up with more updates and upgrades.

Integration was SEAMLESS! This has always been the most difficult in using a new software but MS makes it easy. You can customize memberships and events to your liking so it is very flexible as well.

I am not very tech savvy so for me some things are not self-explanatory just by logging in but I believe it is because of the advanced options of this software. If i'm every unsure, I just reach out to the Customer Service team and they answer all of my questions!

I don't have anything else to think about switching other software but keeping MyStudio. MyStudio offers everything that I need for my business.

Mystudio has been so helpful ever since we decided to use it. Especially, managing trials and memberships has been so much easier such as enrolling memberships, and following trials with automated emails and text. over 90% of our membership has been through customers' phones using MyStudio App. No more Paper!!!

MyStudio has been great most time. MySutio has lots of tools to customize what you need for your business. I feel like I use 10% of what MyStudio offers...

Overall great. Mainly because I have been with them since the rollout and have watched them improve it. It is always getting better. Cant wait for the website feature for multiple schools.

The software makes it easy for students to connect at any time, purchase at any time. It is simple.

Some features don’t link well so you end up with multiple contacts that are the same. Retail fulfillment has to be done one item at a time.

organization

parents like it and registrations are gold with this app. On everything from merchandise to testing events and even membership enrollment with trail links for costumer use.

There are a lot of things to work out and sometimes it's a run around to get answers and its a challenge that aspect of your business. Its most challenges honestly.