ShapeNet software


35 reviews(4.0/5)
35 reviews(4.0/5)

ShapeNet is a personal trainer and membership management solution that offers scheduling, fitness plans, nutrition management, attendance and client scheduling functionalities within a suite. The product is available for deployment in the cloud and features apps for both iPhone and Android devices.

ShapeNet features class scheduling, which allows client to book sessions with the trainers based on their availability. Trainers can also schedule group sessions based on capacity and slot availability.

ShapeNet includes a trainer dashboard where club and gym managers can track the performance of their trainers based on client results. It also enables users to perform fitness assessments and record client stats such as body weight, BMI, height and age. With periodic assessments, trainers are able to see results and make decisions regarding training and nutrition plans of their clients.

Supported Operating System(s):
Web browser (OS agnostic)

35 Reviews of ShapeNet

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  • Mark from My Fitness Kitchen

    May 2018

    Due to the support, the best way to describe ShapeNET experience is PERSONALIZED!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most is the support with the set-up. Price is great. her patience to work with OUR business model and customize and then tweak the set-up to make it not only functional to start by flexible to grow has been great. All software have great capabilities; however it is when software is set up (and adjusted) correctly can it truly be the spine of your business that it should be.

    Cons

    The screen font appearance, can be little exhausting to view. However nothing can be perfect therefore I can work with this to have the on-going customer support to tweak the software to match our business model with the ever changing landscape of our industry.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Darren from Sport Central

    April 2018

    Shapenet has been very helpful in our different requests and customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is user friendly with many different features depending on the needs of the business. We use the software within our gym for our member database, check-ins, payment history, recurring billing and the features allow us to adapt to our specific needs.

    Cons

    The system works well, not really any complaints. The only issue we have is sometimes the speed of the system, however, this could also be due to internet related issues and not the system.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • maddie from Bergys Fitness and Foods

    April 2018

    Software is great tailored to our gym. Training, support, conversion team helped thru all issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Every detail, has been worked on. Membership, door access (availability), billing, collections. The member portal works like a charm.

    Cons

    More user friendly boxes not text. Simpler screens? We don't have issues, but those who are computer challenged might have issues.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alexandria from Fit One

    March 2018

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, and the customer service is awesome! Every time I reach out to support team... they always help me solve my problem extremely fast!

    Cons

    Some operations/functions can take too many steps to get to where you're going and could be streamlined

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ali from Fit One Gym

    December 2017

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Every time I work with Lynn w she always helps to solve my issues and usually ends up teaching me something new!

    Cons

    Some of the operations take too many steps to get to the end result , could be streamlined a little bit.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from Kor Fitness LLC

    December 2017

    There's many features to ShapeNet so it takes a little time to get used to.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reports are great and I love that it works well with the Brivo door system. I like the scheduling section as well. Easy to schedule classes and sessions.

    Cons

    The web interface is a little sloppy. I have to do a lot of scrolling to figure things out. There are many menus, a lot of clicking as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Deb from Figure By Faith

    November 2017

    Great support and help with learning how to implement the software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking, billing, scheduling and customer support.

    Pros

    The training and constant customer support is amazing. It helped when I went live. I knew if I had questions, I would get help and answers quickly.

    Cons

    How to help clients use the portal and phone app. Have the ability to use the phone app to pay for services.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Tyler from North Florida Community College

    October 2017

    The conversion team was EXCELLENT! The training was very helpful and they were very thorough!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the reporting and ability to work with a web based system. I also like the ability to set membership parameters and have our semesters pro-rate which is something they set up just for us!

    Cons

    The software does a lot more than what we need it to do. There tends to be some unnecessary clicking and searching for information. I also do not like that you have to use the receipt printer and cash drawer in IE but can only take photos through Google Chrome. It takes some of the features away be having to choose which browser to use.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Cari from Fit 24 LLC

    Number of employees: 1 employee

    October 2017

    Best customer support I could ask for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once you get the hang of it, the software is very simple to use. I know there are features I haven't even touched and can't wait to continue to explore.

    Cons

    I've had a difficult time figuring out how to reverse charges in a simpler step. I try to troubleshoot on my own vs. calling/messaging for every little hiccup. Customer service is excellent, but I like to learn things on my own too.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ed from World Gym

    June 2017

    Excellent product and a very personable staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Shapenet is always improving the software to needs of user. Customer service is very prompt and thorough on request.

    Cons

    That Shapenet was not yet in existence when I opened my first gym. If it had been open I would undoubtebly had my 2nd gym open much sooner.

    Review Source: Capterra
  • Ed from World Gym Pensacola & Cantonment

    Number of employees: 2-10 employees

    May 2017

    Superior product and service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better member retention

    Pros

    Best customer service that I have ever rxperienced. I like the constant improvements to the system.

    Cons

    That I didn't use this software many years earlier.

    Review Source: Capterra
  • Marisa from Stevenson Fitness

    Number of employees: 11-50 employees

    May 2017

    We enjoy the team - they have always been very helpful. The software has a lot of functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great value - great functionality - open to feedback and lots of help.

    Pros

    It has a lot of features that I haven't even begun to explore. I also like that Shape is open to suggestions and very helpful with issues.

    Cons

    It is not very intuitive and we find it difficult to train new employees. It has a very large learning curve. Some processes are a little cumbersome and could use some quicker shortcuts etc.

    Review Source: Capterra
  • Raphael from Ground Control

    Number of employees: 11-50 employees

    May 2017

    Love the software. Customer support needs help.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer tracking.

    Pros

    Features and the new app. I also like the reports that are available including all the financial reports, democratic reports and the marketing reports.

    Cons

    I can't call and get a person on the phone. I need to leave a message or put in a ticket. Takes too long.

    Review Source: Capterra
  • Jean from Critical Mass

    May 2017

    System does an average job in meeting our needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Was an affordable option to a new start up business.

    Cons

    It often takes multiple steps to accomplish a goal. Need to look multiple places for information. Client financial information seems to look different depending on what screen you're looking at. Not intuitive. Response time to questions can be long and often Shapenet is unable to answer our questions without first researching the answer.

    Review Source: Capterra
  • Mike from Body Tech Health & Fitness

    Number of employees: 2-10 employees

    May 2017

    I love shape net fornits functions once you have experience with it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allowing our staff to easily read the details and status of each member.

    Pros

    The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice.

    Cons

    The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search.
    It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software.

    Review Source: Capterra
  • Meredith from Insight Health & Fitness Center

    Number of employees: 11-50 employees

    May 2017

    Slow, Rocky Start with increasing potential

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lower initial cost and user-friendliness, however lots of time and cost has gone in to simply making the product functional for us. Due to server issues and technical difficulties, we haven't even had the time to set up the member portal or the app, yet we are paying for it. We are excited to move forward with these features, hopefully the process will go a little more smoothly than the past few.

    Pros

    The user-friendly layout. It is easy to understand with little training and features customization for quick functions.

    Cons

    The server errors/glitching that we've been experiencing. Some functions do not work as they seem they would through the demos. Mainly with layout and scrolling functionality

    Review Source: Capterra
  • Ben from My House Fitness

    May 2017

    Highly capable from the studio-management side. Our clients and trainers would still prefer MindBody

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All-in-one platform and great reporting ability. I can look at any aspect of my business and I can fix most any mistake my staff makes.

    Cons

    Clients would like to schedule online and its not a friendly platform for that. I was told by a sales staff member that the product has evolved and we can enjoy more functions but I have not heard more in months.

    Review Source: Capterra
  • Jeff from Bee Fit Health Club

    Number of employees: 2-10 employees

    May 2017

    I wouldn't be able to run my business without Shape

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It makes my day to day so much easier.

    Pros

    The customer support team is amazing. I like that you can do so much with the billing and alal of the different functions that you can do within the software.

    Cons

    How many steps required to put members into system. Can be complex to train employees as some of the functions are just too complicated to train.

    Review Source: Capterra
  • ali from Fit One

    May 2017

    works well for our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it has several features that are useful, and the customer service is great. Great response time on issues.

    Cons

    can be too many steps to get to a simple task, the knowledge base is out of date and not helpful for several issues- causing you to need to submit another support ticket.

    Review Source: Capterra
  • Wayne from Rise Health & Fitness

    May 2017

    Very good company that is constantly expanding and improving the product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use and easy to generate reports.

    Pros

    The product is easy to use and a great value. They are constantly working to expand and improve the system.

    Cons

    Occasional down time can be frustrating with less than satisfactory communication regarding the problem.

    Review Source: Capterra
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