ShapeNet Software


 

ShapeNet is a personal trainer and membership management solution that offers scheduling, fitness plans, nutrition management, attendance and client scheduling functionalities within a suite. The product is available for deployment in the cloud and features apps for both iPhone and Android devices.

ShapeNet features class scheduling, which allows client to book sessions with the trainers based on their availability. Trainers can also schedule group sessions based on capacity and slot availability.

ShapeNet includes a trainer dashboard where club and gym managers can track the performance of their trainers based on client results. It also enables users to perform fitness assessments and record client stats such as body weight, BMI, height and age. With periodic assessments, trainers are able to see results and make decisions regarding training and nutrition plans of their clients.

 

ShapeNet - Member sign in
 
  • ShapeNet - Member sign in
    Member sign in
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    Electronic signature
Supported Operating System(s):
Web browser (OS agnostic)

29 Reviews of ShapeNet

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Deb from Figure By Faith

November 2017

November 2017

Great support and help with learning how to implement the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Tracking, billing, scheduling and customer support.

Pros

The training and constant customer support is amazing. It helped when I went live. I knew if I had questions, I would get help and answers quickly.

Cons

How to help clients use the portal and phone app. Have the ability to use the phone app to pay for services.

Review Source: Capterra
 

Tyler from North Florida Community College

October 2017

October 2017

The conversion team was EXCELLENT! The training was very helpful and they were very thorough!

Ease-of-use

Functionality

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Pros

I like the reporting and ability to work with a web based system. I also like the ability to set membership parameters and have our semesters pro-rate which is something they set up just for us!

Cons

The software does a lot more than what we need it to do. There tends to be some unnecessary clicking and searching for information. I also do not like that you have to use the receipt printer and cash drawer in IE but can only take photos through Google Chrome. It takes some of the features away be having to choose which browser to use.

Review Source: Capterra
 

Cari from Fit 24 LLC
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Best customer support I could ask for

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Once you get the hang of it, the software is very simple to use. I know there are features I haven't even touched and can't wait to continue to explore.

Cons

I've had a difficult time figuring out how to reverse charges in a simpler step. I try to troubleshoot on my own vs. calling/messaging for every little hiccup. Customer service is excellent, but I like to learn things on my own too.

Review Source: Capterra
 

ed from World Gym

June 2017

June 2017

Excellent product and a very personable staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Shapenet is always improving the software to needs of user. Customer service is very prompt and thorough on request.

Cons

That Shapenet was not yet in existence when I opened my first gym. If it had been open I would undoubtebly had my 2nd gym open much sooner.

Review Source: Capterra
 

Ed from World Gym Pensacola & Cantonment
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Superior product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Better member retention

Pros

Best customer service that I have ever rxperienced. I like the constant improvements to the system.

Cons

That I didn't use this software many years earlier.

Review Source: Capterra
 

Marisa from Stevenson Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

We enjoy the team - they have always been very helpful. The software has a lot of functionality.

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Functionality

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Value for Money

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Great value - great functionality - open to feedback and lots of help.

Pros

It has a lot of features that I haven't even begun to explore. I also like that Shape is open to suggestions and very helpful with issues.

Cons

It is not very intuitive and we find it difficult to train new employees. It has a very large learning curve. Some processes are a little cumbersome and could use some quicker shortcuts etc.

Review Source: Capterra
 

Raphael from Ground Control
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Love the software. Customer support needs help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value
Support

Customer tracking.

Pros

Features and the new app. I also like the reports that are available including all the financial reports, democratic reports and the marketing reports.

Cons

I can't call and get a person on the phone. I need to leave a message or put in a ticket. Takes too long.

Review Source: Capterra
 

Jean from Critical Mass

May 2017

May 2017

System does an average job in meeting our needs

Ease-of-use

Functionality

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Pros

Was an affordable option to a new start up business.

Cons

It often takes multiple steps to accomplish a goal. Need to look multiple places for information. Client financial information seems to look different depending on what screen you're looking at. Not intuitive. Response time to questions can be long and often Shapenet is unable to answer our questions without first researching the answer.

Review Source: Capterra
 

Mike from Body Tech Health & Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I love shape net fornits functions once you have experience with it.

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Functionality

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Allowing our staff to easily read the details and status of each member.

Pros

The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice.

Cons

The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search.
It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software.

Review Source: Capterra
 

Meredith from Insight Health & Fitness Center
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Slow, Rocky Start with increasing potential

Ease-of-use

Functionality

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Lower initial cost and user-friendliness, however lots of time and cost has gone in to simply making the product functional for us. Due to server issues and technical difficulties, we haven't even had the time to set up the member portal or the app, yet we are paying for it. We are excited to move forward with these features, hopefully the process will go a little more smoothly than the past few.

Pros

The user-friendly layout. It is easy to understand with little training and features customization for quick functions.

Cons

The server errors/glitching that we've been experiencing. Some functions do not work as they seem they would through the demos. Mainly with layout and scrolling functionality

Review Source: Capterra
 

Ben from My House Fitness

May 2017

May 2017

Highly capable from the studio-management side. Our clients and trainers would still prefer MindBody

Ease-of-use

Functionality

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Pros

All-in-one platform and great reporting ability. I can look at any aspect of my business and I can fix most any mistake my staff makes.

Cons

Clients would like to schedule online and its not a friendly platform for that. I was told by a sales staff member that the product has evolved and we can enjoy more functions but I have not heard more in months.

Review Source: Capterra
 

Jeff from Bee Fit Health Club
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I wouldn't be able to run my business without Shape

Ease-of-use

Functionality

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It makes my day to day so much easier.

Pros

The customer support team is amazing. I like that you can do so much with the billing and alal of the different functions that you can do within the software.

Cons

How many steps required to put members into system. Can be complex to train employees as some of the functions are just too complicated to train.

Review Source: Capterra
 

ali from Fit One

May 2017

May 2017

works well for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

it has several features that are useful, and the customer service is great. Great response time on issues.

Cons

can be too many steps to get to a simple task, the knowledge base is out of date and not helpful for several issues- causing you to need to submit another support ticket.

Review Source: Capterra
 

Wayne from Rise Health & Fitness

May 2017

May 2017

Very good company that is constantly expanding and improving the product.

Ease-of-use

Functionality

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Ease of use and easy to generate reports.

Pros

The product is easy to use and a great value. They are constantly working to expand and improve the system.

Cons

Occasional down time can be frustrating with less than satisfactory communication regarding the problem.

Review Source: Capterra
 

Scott from Westside Fitness - Grand Rapids, MI
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Overall pretty good

Ease-of-use

Functionality

Product Quality

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Value for Money

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The biggest benefit is that it Web-Base and our old system was not, but for the most part I think they all are now.

Pros

Web-based and the functions that are there are for the most part fairly easy to use.
The more you use it, the more valuable it is.

Cons

Doesn't really give me a true picture of my overall profit now or compared to previous years.
HTML emails are difficult
We would like to be able to schedule Tanning minutes

Review Source: Capterra

  Response: ShapeNet, ShapeNet

Date: May 2017

May 2017

 

We appreciate the feedback Scott. we're glad you're benefiting from a cloud/web system. regarding not being able to see financial info compared to different time periods, please look at the Financial Summary Comparison report. you should be able to get the info you need. We are working on an easier solution with the HTML rich emails. we will be pre-loading some ready to use emails. reach out to our support regarding the tanning minutes. our system should be able to manage that for you.
Larry King
Founder and CEO

 

Scott from Bodyfit LLC

May 2017

May 2017

It's ok, just not super excited about the over all experience. We've been using it for a long time

Ease-of-use

Functionality

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Value for Money

Ease-of-use
Usability
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Quality
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Pros

Easy eft and availablity to enter a member into the software. It's also easy to find a membership/ client for pos.

Cons

Lots of glitches. It feels like we see something weekly that is being fixed.(which is good that it's being fixed, but why so often)

Review Source: Capterra

  Response: ShapeNet, ShapeNet

Date: May 2017

May 2017

 

Hi Scott, We appreciate your feedback and thanks for taking my call today. you have been using our system for over 9 years and, as I mentioned to you on the call, there are many new benefits and services we have that can help you. such as the ability for members and non-members to purchase services right from your website. digital agreements and a mobile app. We can discuss all of these ways where we can help your business next week. we value your longtime business with us over the years and are excited about some ways we can immediately help your business !!!
Larry King
Founder and CEO

 

Ann from Reps For Life
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great customer service. Pro active with there clients.

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Value for Money

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security,

Pros

Easy to use. Easy to figure out. I learned most of what i know from, playing around with soft ware.

Cons

There are a lot of functions that I haven't had time to learn. So I could be getting more for my business if I spent some time doing webinars,

Review Source: Capterra
 

Lisa from Roseville Health & Wellness Center

May 2017

May 2017

ShapeNet software has saved me time while giving me the comfort of knowing memberships and services

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Pros

The functionality of syncing services with trainer sessions and payroll all together. Saves time by not using all the excel spreadsheets I use to have in place...

Cons

Corporate account membership billing procedures need attention. When printing invoice for a company with services and monthly dues there is no way to post a partial payment or even print one page bill. The monthly invoice is 20 pages long...

Review Source: Capterra
 

Amanda from The gym 247

May 2017

May 2017

New to using the software. Been using it since the new year when I took over a business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is pretty easy to use, I like that I can use it from anywhere which is nice with a 24 hour gym because I dont need to be there all the time and can use it from home.

Cons

My small gym may not need all of the features available, so it might be more, and cost more, than what I need.

Review Source: Capterra
 

Bo from Exercise Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

ShapeNet is the best software for anyone running a personal training business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It's how I run my business.

Pros

The customization is awesome. I have been able to tailor the system to fit my business. It is also very easy to learn and use.

Cons

The customer service could be a lot better. The system is down or slow a lot more than it should be.

Review Source: Capterra

  Response: ShapeNet, ShapeNet

Date: May 2017

May 2017

 

Hi Bo,

We appreciate your kind words about our software system. we have learned alot from your feedback over the years and have applied some of your suggestions and needs to the system. looks like you are benefiting from them since you have opened up new locations successfully. we are upgrading our support and training methods, especially with new clients. we have also taken steps to resolve system performance issues and are confident the system should be running much better now. thank you for your business over the years.
Larry King
Founder and CEO