ShapeNet is a personal trainer and membership management solution that offers scheduling, fitness plans, nutrition management, attendance and client scheduling functionalities within a suite. The product is available for deployment in the cloud and features apps for both iPhone and Android devices.

ShapeNet features class scheduling, which allows client to book sessions with the trainers based on their availability. Trainers can also schedule group sessions based on capacity and slot availability.

ShapeNet includes a trainer dashboard where club and gym managers can track the performance of their trainers based on client results. It also enables users to perform fitness assessments and record client stats such as body weight, BMI, height and age. With periodic assessments, trainers are able to see results and make decisions regarding training and nutrition plans of their clients.



37 Reviews of ShapeNet

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 37 reviews

December 2018

Tony from YMCA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

View custom workout videos on our app

Pros

All our out of town previous members can now workout to our videos on our app! This helps provide another level of service.

Cons

The layout is not as sleek as our previous app, but it gets the message across.

October 2018

Ryan from Training by Taylor

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

Behind the times!

It did the job, but as I am no longer using the product, shows that there are far better options out there.

Pros

Not a lot of bells and whistles. Simple software for the most part, used it for a brief period for scheduling clients in personal training.

Cons

Many things I didnt like -
- Slow
- No app, at least when i used it. For trainers, having an app is important for scheduling conflicts etc.
- Limited abilities to add services, or adjust really anything.
- Did the job, but so many better softwares out there to use

May 2018

Mark from My Fitness Kitchen

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Due to the support, the best way to describe ShapeNET experience is PERSONALIZED!

Pros

What I like most is the support with the set-up. Price is great. her patience to work with OUR business model and customize and then tweak the set-up to make it not only functional to start by flexible to grow has been great. All software have great capabilities; however it is when software is set up (and adjusted) correctly can it truly be the spine of your business that it should be.

Cons

The screen font appearance, can be little exhausting to view. However nothing can be perfect therefore I can work with this to have the on-going customer support to tweak the software to match our business model with the ever changing landscape of our industry.

April 2018

Darren from Sport Central

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Shapenet has been very helpful in our different requests and customer support.

Pros

The software is user friendly with many different features depending on the needs of the business. We use the software within our gym for our member database, check-ins, payment history, recurring billing and the features allow us to adapt to our specific needs.

Cons

The system works well, not really any complaints. The only issue we have is sometimes the speed of the system, however, this could also be due to internet related issues and not the system.

April 2018

maddie from Bergys Fitness and Foods

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Software is great tailored to our gym. Training, support, conversion team helped thru all issues.

Pros

Every detail, has been worked on. Membership, door access (availability), billing, collections. The member portal works like a charm.

Cons

More user friendly boxes not text. Simpler screens? We don't have issues, but those who are computer challenged might have issues.

March 2018

Alexandria from Fit One

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Awesome

Pros

Ease of use, and the customer service is awesome! Every time I reach out to support team... they always help me solve my problem extremely fast!

Cons

Some operations/functions can take too many steps to get to where you're going and could be streamlined

December 2017

Ali from Fit One Gym

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great

Pros

Every time I work with Lynn w she always helps to solve my issues and usually ends up teaching me something new!

Cons

Some of the operations take too many steps to get to the end result , could be streamlined a little bit.

December 2017

Jennifer from Kor Fitness LLC

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2017

There's many features to ShapeNet so it takes a little time to get used to.

Pros

The reports are great and I love that it works well with the Brivo door system. I like the scheduling section as well. Easy to schedule classes and sessions.

Cons

The web interface is a little sloppy. I have to do a lot of scrolling to figure things out. There are many menus, a lot of clicking as well.

November 2017

Deb from Figure By Faith

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Great support and help with learning how to implement the software.

Tracking, billing, scheduling and customer support.

Pros

The training and constant customer support is amazing. It helped when I went live. I knew if I had questions, I would get help and answers quickly.

Cons

How to help clients use the portal and phone app. Have the ability to use the phone app to pay for services.

October 2017

Tyler from North Florida Community College

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

The conversion team was EXCELLENT! The training was very helpful and they were very thorough!

Pros

I like the reporting and ability to work with a web based system. I also like the ability to set membership parameters and have our semesters pro-rate which is something they set up just for us!

Cons

The software does a lot more than what we need it to do. There tends to be some unnecessary clicking and searching for information. I also do not like that you have to use the receipt printer and cash drawer in IE but can only take photos through Google Chrome. It takes some of the features away be having to choose which browser to use.

October 2017

Cari from Fit 24 LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Best customer support I could ask for

Pros

Once you get the hang of it, the software is very simple to use. I know there are features I haven't even touched and can't wait to continue to explore.

Cons

I've had a difficult time figuring out how to reverse charges in a simpler step. I try to troubleshoot on my own vs. calling/messaging for every little hiccup. Customer service is excellent, but I like to learn things on my own too.

June 2017

ed from World Gym

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Excellent product and a very personable staff.

Pros

Shapenet is always improving the software to needs of user. Customer service is very prompt and thorough on request.

Cons

That Shapenet was not yet in existence when I opened my first gym. If it had been open I would undoubtebly had my 2nd gym open much sooner.

May 2017

Ed from World Gym Pensacola & Cantonment

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Superior product and service

Better member retention

Pros

Best customer service that I have ever rxperienced. I like the constant improvements to the system.

Cons

That I didn't use this software many years earlier.

May 2017

Marisa from Stevenson Fitness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

We enjoy the team - they have always been very helpful. The software has a lot of functionality.

Great value - great functionality - open to feedback and lots of help.

Pros

It has a lot of features that I haven't even begun to explore. I also like that Shape is open to suggestions and very helpful with issues.

Cons

It is not very intuitive and we find it difficult to train new employees. It has a very large learning curve. Some processes are a little cumbersome and could use some quicker shortcuts etc.

May 2017

Raphael from Ground Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2017

Love the software. Customer support needs help.

Customer tracking.

Pros

Features and the new app. I also like the reports that are available including all the financial reports, democratic reports and the marketing reports.

Cons

I can't call and get a person on the phone. I need to leave a message or put in a ticket. Takes too long.

May 2017

Jean from Critical Mass

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

2 of 5

May 2017

System does an average job in meeting our needs

Pros

Was an affordable option to a new start up business.

Cons

It often takes multiple steps to accomplish a goal. Need to look multiple places for information. Client financial information seems to look different depending on what screen you're looking at. Not intuitive. Response time to questions can be long and often Shapenet is unable to answer our questions without first researching the answer.

May 2017

Mike from Body Tech Health & Fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

I love shape net fornits functions once you have experience with it.

Allowing our staff to easily read the details and status of each member.

Pros

The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice.

Cons

The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search.
It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software.

May 2017

Meredith from Insight Health & Fitness Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

2 of 5

May 2017

Slow, Rocky Start with increasing potential

Lower initial cost and user-friendliness, however lots of time and cost has gone in to simply making the product functional for us. Due to server issues and technical difficulties, we haven't even had the time to set up the member portal or the app, yet we are paying for it. We are excited to move forward with these features, hopefully the process will go a little more smoothly than the past few.

Pros

The user-friendly layout. It is easy to understand with little training and features customization for quick functions.

Cons

The server errors/glitching that we've been experiencing. Some functions do not work as they seem they would through the demos. Mainly with layout and scrolling functionality

May 2017

Ben from My House Fitness

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2017

Highly capable from the studio-management side. Our clients and trainers would still prefer MindBody

Pros

All-in-one platform and great reporting ability. I can look at any aspect of my business and I can fix most any mistake my staff makes.

Cons

Clients would like to schedule online and its not a friendly platform for that. I was told by a sales staff member that the product has evolved and we can enjoy more functions but I have not heard more in months.

May 2017

Jeff from Bee Fit Health Club

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

I wouldn't be able to run my business without Shape

It makes my day to day so much easier.

Pros

The customer support team is amazing. I like that you can do so much with the billing and alal of the different functions that you can do within the software.

Cons

How many steps required to put members into system. Can be complex to train employees as some of the functions are just too complicated to train.