About TrueCoach


TrueCoach is a cloud-based personal trainer solution designed for personal trainers, fitness centers, gym owners and more. Key features include attendance tracking, e-commerce, a video exercise library, fitness assessments, fitness plans, nutrition programs and payment processing.

TrueCoach’s client management module helps users manage their clients and their custom workouts from a single location. Users can also send automated workout notifications and reminders to customers via email and keep track of their exercise histories and progress.

Additionally,TrueCoach helps users assign and track their clients’ macronutrient intake and graph their progress in a central location. The solution also provides users with various account customization capabilities and mobile applications for iOS devices.

Services are offered on a monthly subscription basis that includes support via online live chat.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

109 Reviews of TrueCoach

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(84)

4 stars

(22)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 109 reviews

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February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

The best option for individual fitness programming.

Our team loves TrueCoach. Other platforms I've used, especially in the functional fitness realm, can be limiting to certain types or styles of workouts. If I can dream it up, I can program it in TrueCoach. TrueCoach has greatly opened up our ability to remote coach effectively. It allows us to have a higher level of communication and connection with our off-site AND on-site clients through its multiple touchpoints from workout results, to comments, to chat features.

Pros

Go beyond simply assigning sets and reps. The more freeform style of TrueCoach allows you to program more complex pieces and add nuance while still providing great organization of training cycles, weeks and individual workouts.

I would love to see where they can go with the metrics tracking but it's already come a long way in the two years I've been using the software. TC seems to really listen to the coaches using the platform and continue to upgrade and innovate to improve the efficiency and experience of programming workouts.

The addition of an iPhone app also greatly improved my client's experience by making it even easier to access workouts, communicate via message, access movement demo videos and smoothly upload their videos for me to review.

Cons

Rarely, but on occasion, the screen will freeze up and/or not save the workout I'm in as intended. If the internet connection isn't stellar this seems to happen quite a bit more. Most noticeable when traveling and using other wifi sources. I've gotten home from trips and had people ask if I really wanted them to do the same workout 3 times? It hadn't shown that way on my end but clearly kept re-saving which was obvious when logging back in later.

Response from TrueCoach of TrueCoach

Replied February 2019

Thank you so much for the kind words. We are so thankful for them.

June 2017

Charles from CrossFit La Sarre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

even trump couldn't create trump-bot

saved time improved communication

Pros

multimedia playing is easy = we can create, share, upload, download videos so easily, communications with clients are easy. You guys are so quick to implement stuff. The ''print'' button took 5 days to be alive.

Cons

I always need to program on my comp and I notice my sight is getting poorer. Lol

That would be awesome to wanna see my clients day of training on the same page, so trainers on floor would be able, on a glance, to know who does what today walking around the gym. But that's really because this field can't be left blank. Also, maybe sharing workouts online on the socials would be cool.

I could tag my friend on FB or IG saying : hey bro! Look at my PR, my video, etc. Then you add your fitbot logo and you are all over the place. (I'll take 10% for the idea :P ), then those comments you appear in the comments sections of the socials AND Fitbot.

maybe sending automatic emails to clients that show up

maybe sync some info of Zen planner/other software with Fitbot ?!

maybe integrate a superslow to the video API?

Maybe add a dropbox feature in each client profile, so i could modify docs on the spot easily AND take photos in png format and do my consults follow ups.

maybe add a program design planification sheet option into each clients profile so we can get estimates of ''how long before client X increase X mvt/workout'' (if you need more info on that let me know I'll explain).

you guys are awesome.

Response from Fitbot of TrueCoach

Replied June 2017

Thanks for the the review Charles. Glad to hear you enjoy the ability to print out your clients daily workouts! We appreciate your feedback and will work hard to keep improving the platform.

June 2017

Matt from OPEX Fitness

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

All virtual coaches will one day use Fitbot. Not a question of if, but when they choose to adopt.

Pros

My path in virtual coaching started entirely manual, adopting systems from several electronic formats like email and Drive. This process, which now looks archaic, resulted in an entire workday per week to catch up with non-automated tasks. These tasks ranged from sending workouts, collecting results, engaging in outreach, hunting down Youtube videos, etc. Fitbot slashed all of those manual process, I had to learn on the fly, and drafted them into an automated system. In summary, you could say my favorite aspect about Fitbot is the 'admin' work it does behind the scenes for me. I get to do more coaching, and less busy-work necessary to the management of clients.

Cons

The software is still in it's infancy, and I do not default that. Universally humans are striving for connectivity. Ironically in an age of immediate internet access globally, our race is as LEAST connected as ever. Fitbot does provide depth in the connection of client-to-coach. However, Fitbot is missing client-to-client interactions. In the system of OPEX, for example, our immediate goal is to reach 1,000 simultaneous clients in a virtual system. My challenge to Fitbot is creating echosystems where that volume of individuals can meaningfully connect with tribes of 50-150 people like them. They need to feel engaged with seeing others' results and progressions, not watered down with a potential never-ending stream of results.

Response from Fitbot of TrueCoach

Replied June 2017

Thanks for the review Matt! We appreciate all of the feedback you've given us over the past few years. We've got some awesome new features in the works, can't wait to get them out in the wild!

February 2019

Ben from Performance Driven Athlete

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2019

Happy And Satisified and Highly Recommend

There are so many positives and very few negatives. And even the so called negatives are very minor inconveniences that just take a little bit of time to work around. I highly recommend to coaches who are looking to work with athletes remotely.

Pros

There are so many pros. It's very easy to use and make adjustments on the fly. The ability to communicate what is expected, the clean look and presentation of the page. The ease of ability to communicate with the athletes through TrueCoach.

Cons

There is still some growth to be made, like being able to make benchmark workouts across all athletes and be able to complie data and metrics across a grid or chart. When making adjustements to athletes training sessions, it does not make real time adjustments in the athletes profiles or other windows that are open in my browser without refreshing the page. It would be nice if there was an easier way to link previous workouts to track data better or automatic real time link from exercises and workouts. Have been unable to download videos that atheltes have uploaded when there is a clear button and option to download said videos.

Response from TrueCoach of TrueCoach

Replied February 2019

Thanks Ben! We are so happy to hear TrueCoach has been a valuable tool for you. We are constantly trying to improve TC, so we appreciate your feedback on features you would like to see.

February 2019

Marcus from MVMNTCoach

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Review of TrueCoach

Apart from just making my job easier, TrueCoach for sure adds value both in selling a client but client retention. I am not really competing with another coach, I am competing with Netflix, Pelaton, and other visually appealing and ease of use mediums by which someone can easily get a workout for the 10th of what I charge.

Pros

All Clients in one place
Easily write workouts and have circuits distinct from one another visibly
Ability to comment on each section
Upload videos to each workout

Cons

I would like a video database. Say over a year a client uploads 50-100 videos. Instead of having to find them or download each one it would be great to just have a client video database, where I can see all the videos, and each also has a link that takes me to the workout it represents.

I want an app for the coach for writing workouts on the go. Fortunately, I live a very boring life and am always home so I can typically respond to a client, change a workout on the fly, etc. However on the rare occasion, I go out, and a client needs something changed or just wants a workout that day, an app for the coach would make this much easier obviously.

November 2018

Mike from Fuel Your Potential

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

A MUST for any On-Line Coach

Overall - IT IS AMAZING!!! Response from the support team is QUICK and always answer my questions.

Pros

TrueCoach has a great video library and resources to leverage when building out programs for clients. Adding clients is easy and very intuitive. The flexibility with how to write the workouts is so useful - you can do supersets, circuits or just prescribe simple sets and reps.

Cons

It takes a little getting used to - especially how to move exercises around within a day. Sometimes they get a little buggy and don’t land in the right spot. Another issue is when I copy and past workouts, it jumps a little and I have to pay close attention to what day I am editing - I have caught myself editing the wrong day and having to course correct.
The lack of ability to charge clients through the app is a sore point. Hopefully this update will happen sooner than later. I have held off on trying a 3rd party option and I am getting tired of chasing clients through PayPal. It would be best if it was all through TrueCoach.

Response from TrueCoach of TrueCoach

Replied January 2019

Thanks for your feedback Mike. We are so happy that the platform is so easy to use, and we totally understand your frustration with the payment function. Just know we are working tirelessly to get it done.

November 2018

Jordan from Maximum Potential Fitness

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Fitbot/TrueCoach

It does increase my programming time and it is a great way to deliver my clients their workouts and create a streamline and cohesive business platform for me. it allows me to communicate with my clients efficiently and also allows for some distance between my clients and I when i am "not on the clock" from the old days of my cell phone for communication and emailing or google drive files....

Pros

The easy to use interface makes it great for setting up individual clients. Programming fast is easy, saving me time.

Cons

the software does limit to me to just a one on one with clients, and having season groups that I do offer, running programs or athletic teams I have had to get another software system to handle these groups, so i now have 2 payments and 2 different interfaces that my gym uses. Also a payment processing option i would have utilized initially, as i have had to use another software system to run all of that as well... it would be nice to have it all on one place. Also, app for android users...

Response from TrueCoach of TrueCoach

Replied January 2019

Thanks for the feedback Jordan. We hope to have a payment function in the near future, hopefully we can cut down some of the platforms you are using. We are continually focused around building out the best platform possible, so we appreciate hearing your pain points.

June 2017

Mike from CrossFit Dubuque

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

I settled on FitBot after shopping around various systems for remote training.

Communication with my clients and a singular place in which to track all of their workouts and results

Pros

The support is above and beyond what I expected. As I ran into "learning curve" issues, I simply had to IM a question. Generally, it was answered within an hour or so. As I grow, so does this software. They continue to offer more features and data points with which to track progress. My athletes really appreciate this. It's nice for them to see the hard work pay off in black and white.

Communication with my clients is another great feature. All of our communication can be done within this software. It's easy to go back in and reference a conversation without changing mediums. As they finish their training for the day, I am able to check video, numbers, comments and give them immediate feedback. Especially with remote clients, this is critical for maintaining that relationship.

Cons

My learning curve. This is an easy system to learn, it just took me a little while to get my feet under me. That's on me though. As they continue to make improvements, I become more satisfied with the end result!

February 2019

Casey from Braski Sports corp and Hotmomz Lifestyle LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Online Trainer that Scaled

positive all the way!!! the negatives aren't really negatives because every coach is different. they thought of everything and I KNOW how expensive software is to build. Good job team

Pros

There's a LOT- the features like copy, paste and programming- I am able to load programs, tweak per client and save time. NO SPREADSHEETS!!!!
no back and forth email communication. There's places to track lifts and the exercise history is awesome as well. money is - a GREAT DEAL for what you get!!!! I love how you can add coaches. honestly- I am VERY thankful for TC! thank you thank you!

Cons

you can attach your third party nutrition app- The diet side of things only allows you to put directions and macros- I use a software system so my clients have to log out of TC and go to my diet software which is ok. I wish they had a way to build % into workouts like, week 1 is 60% of their max- week 2 is 70% and it pre calculates based on what you have written down as their max. and one last - for progress pictures- if it could put them in a side by side and or tell you how much fat was lost or muscle gained per their body comp. I also add check in's- metrics allows me to do that but it's not very user friendly

March 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

TrueCoach Changes the Coaching+Client Experience

Overall, my experience with TrueCoach has been fabulous. If you are a coach and do not use TrueCoach yet, what are you waiting for?!

Pros

As both a client and a coach I love that I am able to easily switch from one account to another. From a coaching standpoint it allows me to be more efficient and thorough than any other platform I have used before. The level of detail I am able to track for each client is second to none (plus it is easy to do so). As a client of a coach who also uses TrueCoach, the site is super user friendly and consistent.

Cons

I honestly don't have anything bad to say. It always seems that the TrueCoach team is working to fix any bugs or inconveniences as soon as they come up and they are constantly working on improving the platform. If there are ever any cons, they don't stay that way for long.

June 2017

Michael from OPEX Fitness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

The smoothest programming and coaching experience I've ever encountered in a decade of coaching.

This software has allowed me to increase productivity, increase my revenue, and most importantly, provide better coaching to my clients all over the world.

Pros

This software is fantastic at creating efficiency with client management. What I love most about this software is that I have been able to quadruple my client load, and triple my income in under 18 months. All while actually working less because of the seamless interface. The updates they constantly push only help improve not only the coaching experience for a coach but also the client's experience. This software is what lets me, as a professional strength coach, reach countless more athletes around the globe.

Cons

I do not like that this software is not available on the current iOS or Android systems as an application.

Response from Fitbot of TrueCoach

Replied June 2017

Michael, thanks for the review. Excited to hear how you've been able to 4X your client load and 3X your income in under 18 months using Fitbot! We're hard at work on a native iOS app for clients in addition to the current mobile web app. Stay tuned!

June 2017

Brian from Balance Gym - Capitol Hill

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

A must for any personal trainer

I went from only having influence on my clients' training the 1-2 days/week I would see them, to being able to impact their entire week. My clients have seen this as a value bump, which has led to an increase in retention rate.

Pros

There's an extensive exercise library, but I can also easily add my own OR change the name of a video that's already included. It's super simple to build workouts, track progress, and they keep adding great features to improve efficiency.

Cons

They're constantly improving so this could very well be taken care of by the time I finish writing the review, but I think the Nutrition feature leaves something to be desired from the coaching side of things. I think it would be cool if they built in some sort of macro-calculator, rather than having to do it through a third-party app and transfer over. Not that the l