Virtuagym is a cloud-based membership management and coaching platform. The product enables users to plan workouts and track the nutrition needs of their customers. Virtuagym primarily caters to health and fitness clubs, personal trainers, physical therapists and class instructors.
Virtuagym enables fitness clubs and trainers to perform functions such as billing and invoicing, scheduling trainings, tracking staff attendance, monitoring member check-ins and collecting online payments.
Virtuagym helps fitness trainers and instructors create workout plans for customers, share plans with customers on their preferred devices, set fitness goals and track their progress on the results achieved.
The system also enables customers to sell their products online through its platform, which can be automatically integrated with income reports.
Virtuagym offers mobile apps for iOS and Android phones. It also offers a community portal. This product offers online learning modules for staff training and enables data import from any source.
James from Core Fitness Wellington
Does not work as easily intended by the sales staff. Stay away and save yourself the hassle. I have just had a payment taken after confirmed cancellation, while also ticking the box for please do not store my card details for next time. SCAM
Selma from Selsa Personal Training
That it is everything in one system: backoffice, support for your clients and CRM. It's very complete.
The lack of flexibility to (for example) delete certain activities. It makes it a it unclear in some cases, especially in the beginning.
Bart from Karelli bvba
Employees number: 1 employee
Little effort for a maximum of work. A lot of exercices. Good bookkeeping and administration . Food app is good
Conflict in use with clients of basic fit. Some gsm's dont work good with the app's . For the rest Ok!
Froso from Online PT Pty Ltd
Employees number: 2-10 employees
The fact that its exactly what I was looking for but couldnt afford to design it from scratch and didnt have the time to wait.
3D Animated Exercise Library, Measurements, Heart Rate Monitor and Sync with App, Nutrition App and Journal, Challenges, Community, Workouts and this is only naming a few things. So much more
Not much to say here but I would've liked have a female trainer also showing exercises.
Theres nothing else believe it or not.
Nicole from GreaterU, LLC.
I love that it is frequently updated, new exercise are added often, it's clear/easy/concise to use. My clients like the "in app" tutorials and I hear overall great things from my clients!
I wish when creating a workout you could do more things like supersets, circuits, etc. I also wish you could do timed OR repetitions for each exercise instead of having to make a an exercise for each.
Patrick from Synergy Strength & Nutrition
Employees number: 1 employee
All the functionality I need - apps, billing, store, etc.
Lots of options and tools within the software, yet very user friendly. Very easy to navigate through and change settings.
Have to pay for it before you come online & active with clients. I wish it would start billing when I started with clients.
Duncan from XERCISE4LESS
EASE OF USE, VERY SIMPLE SOLUTIONS BASED SOFTWARE AND THE APPLICATION AND USE OF THE PROGRAMS SUPPORTS THE ORGANISATIONAL NEEDS.
Hub from Fitness Uden BV
Good overview and access of all functions; easy to use app for members; nice tool for coaches to communicate with their clients;
Too limited tolls for management-overviews:
- not possible to make printable periodical overviews (monthly - yearly)
- making specific queries is limited or even not possible (memberships, periodical results, products and so on),
- making periodical financial reports is not possible
Jennifer from CrowdCare Foundation
I like being able to track my food and fitness! The tools are easy to use and have helped me lose weight.
Harder time getting a virtual group to adopt. Would work much better if we saw each other every day to reinforce good behavior.
Rachel from Rachel Wellness LLC
Employees number: 2-10 employees
Easy use for my clients to track their progress and helps me interact with them virtually.
That is has challenges, badges, build in workout videos, and tracks your progress all from your phone!
That you can't create carb cycle meal plans and you can't save meal plan templates in the app for clients.
Robert from Rise Fitness ho ho kus
If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels.
Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product.
The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them.
Stay away, go with a company that offers free trial, this is a scam
Jan-Roux from Jrkfitness
I think the virtuagym system works great and amazing and I believe the system is well thought out and great for clients to keep track of their progress and I believe that there are some areas that can still do some work. I think if virtuagym can be combined with a service like PT distinction it will be mind blowing. But I believe the Virtuagym system has been designed for gym owners and larger scale facilities, the system is good but I would use a more specific online coaching platform.
Torrence from Limitless Body Solutions
Employees number: 1 employee
I enjoy the app a lot, I really like the workout feature. I would love it if there was a before and after feature in the app for clients and if they were able to keep up with body metrics. The nutrition app can use some updating as well. But all in all I'm really satisfied with the app in its features.
The scheduler and booking features are great as well as the workout plans you can build. The coaching and workout builder is my favorite feature
There isn't a way for the clients to post before and after pics. The nutrition app is kind of confusing for clients, it could use a update. The workouts disappear if you don't do them on the day scheduled.
stefany from X3FIT
Employees number: 51-200 employees
My first month using Virtualgym, still under process of learning and working on the design membership type, I have discover a wonderful system to make your services 5 start. My "request" is would look better is the videos of the exercises doesn't look robotics. A natural look makes the people feels that the exercises are possible and real. Upgrade the food system in same app would be 100 best seller. All in 1
Design of the play workouts
patrick from phyto nutrition
Employees number: 2-10 employees
I have been using the Virtua Gym branded app & all in one package since September 2016. Initially it took a bit of time to navigate the system and find out how I could use the features for the services we offer. After some testing, we built new meals plans, as well as integrated workout plans through the software. My team of Dietitians have been able to incorporate the Virtua gym software into some of our planning and tracking, and our clients have had great success. The software is all inclusive, it has many features available to you, so you can customize your software package to your needs. Overall, I am very satisfied with the product, and it has allowed me to expand my services offering. Customer services has always helped me with any issues I've had. I recommend VirtuaGym!
The many different software features to run a health clinic
I was told that the software would link with fitbit scales, however, they do not link to the scales, only the trackers.
It takes time to implement, but well worth the time investment.
Daniel from SD Fitness
My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.
For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.
Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.
The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.
From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.
For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking
Denise from VITAMIND Training & Coaching
Employees number: 2-10 employees
I was starting my company VITAMIND when I saw an other trainer who was using the online system from Virtuagym. I loved it, it had exactly the features where I was searching for as a trainer to complete the request from my clients.
What I personally like is that it's a very complete software, as it includes both client-engagement and membership-management. Assigning workouts and meal plans is easily done and the support from Virtuagym is very fast and friendly.
I think Virtuagym offers a complete system to give your clients full online support to manage their (new) lifestyle.
Depending on what you're looking for, this is definitely a software I'd recommend to trainers and also to big companies as your employees can also use it for their health-measurements and -competition. ;-)
Complete online system to improve your lifestyle with food, move and mindset.
I can recommend Virtuagym to all trainers
Claudia from KarmaKin
I started working with the Virtuagym software a few months ago and I am quite pleased with the experience so far! It was important for me to get an app that was personalized and had the functionalities that I needed for myself and my clients. Virtuagym did just that for me! They took the time to understand my needs and offered me a monthly plan targeted to that; they didn't try to sell me extra systems or functionalities that I didn't need. I really appreciated that! Their customer service is absolutely A+++! They always get back to me quickly by email or phone (which is great; who calls people anymore right?!), they offer webinars when you get started and so much more! Everyone I spoke with was super nice, friendly and helpful! As the software itself, I like how easy it is to use and how quickly my clients understand how to track their food, follow their training programs (awesome exercises videos!), join a challenge, etc., thanks to the helpful tips you can find directly on the app when you first download it or on their support database on their website. The only thing I would like to see them add in the future is the option of doing all the admin stuff (professional coach account) from the app itself and not only from a browser. I would like to be able to send my clients messages, see their food diary, plan their workouts from my phone too via the app - just to make everything more accessible! But overall, a great app, great customer service and super easy to use!
Jemes from King Fitness
Great experience so far. No complaints. My online Clients love the app, and it's easy to use interface
Thijs from Bezemer Fitness
Comments: Virtuagym delivers! Ever since I requested a demo, they have been on top of literally everything. From showing me what benefits and features the system entails, to using the system to its full capacity and updating me on new features, such as the web shop.
Pros: the organization itself is very professional, and I can tell as I've visited the office. Other than that I'm really liking the fact that it's such a robust system, with both coaching and retention tools. Lastly, I'd say the number of features they've been able to push through, with a community, a webshop and payment processing as some recent examples.
Cons: not that I was ever told this was going to be build, but I'd like to see a lead follow up section at some point.
Recommendations to other buyers: I'm positive you will save plenty of time and be able to retain your customers for a way longer period of time. Your members are going to like the challenges and community part!