Visibook

RATING:

4.6

(630)

About Visibook

Visibook is a cloud-based appointment scheduling solution which assists personal trainers, barbers and spas with online bookings and managing customer relationships. Its key features include calendar sync, booking reminders, payment processing and a self-service portal. The application comes with an online booking engine which enables service providers to plan availability and share calendars with customers. Users can send reminders to customers via text, email and mobile notifications, along with messages via chat. With the payments functionality, customers can either pay the full charge or deposit at the time of booking. Visibook allows teams to manage work schedules on a synchronized calendar and share calendar links using social media platforms. The softwa...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Visibook Pricing

Free: Book up to 25 appointments per month Basic: $6.99 per month, up to 50 appointments per month Standard: $13.99 per month, up to 100 appointments per month Unlimited: $19.99 per month, unlimited appointments

Starting price: 

$1.00 per month

Free trial: 

Available

Free version: 

Available

Visibook Appointment booking

Visibook Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Visibook

1 - 5 of 630 Reviews

User Profile

Lisa

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Easy e-scheduling

Easy self scheduling for clients

PROS

An easy software program that interfaces with popular calendar programs such as Google. You can customize with your own branding and customers can schedule online according to your personally defined criteria and times. It also has mobile apps for iOS and Android.

CONS

It can seem a little rigid and maybe a little hard to navigate in the beginning but once you get used to it it's not such a big deal.

User Profile

Mark

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2020

Very Good to Great Software

Overall we were seeking to find a solution to set up appointment times, payment, and schedule with clients. Some of these clients were in different times zones and were virtual. This software at the time of use was very useful. Keeping a slight eye on their progression I am sure that they have corrected the lapse our company had and are of quality.

PROS

I loved the ease of use of this software. The fact we could set something up quickly either on the computer or on the phone, confirm and have reminders sent for appointments was a very good thing. At the time we were in full gear up mode and needed to automate a few things and this worked well for that.

CONS

The only con we ran into at the time was that a method we saw a lot of our customers wanted to pay for services they did not offer. I am sure by now they have fixed that and probably offer the service but we didn;t have as much time to wait for it as we needed a solution that ensured ease of use.

Frances

Cosmetics, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

1

Reviewed July 2018

Not the best

PROS

Easy to book people in and add clients in

CONS

I can’t set a different time for days every day has to have the same availability or I have to block it out or change the availability for one at a time for example I had to change my availability to 5-10 on weekdays and 10-7 on weekends . But I have to change every single day individually . And to block out a day was confusing to figure out at first but I finally found it . I feel like this app isn’t easy to use adding services is a pain as well . I only deal with the app cause I have been using it for a while already and it’s a pain to switch to a different one I just wish it was easier to use

Vendor Response

Hi Frances, Sorry to hear that you're having this difficulty. Actually, Visibook is optimized for the capability you're looking for, but it seems like you might have seen that when you make a change to an availability, you have the ability to change just the one, or all of the availabilities in that series. If you need further help, please feel free to send us an email at hello@visibook.com!

Replied November 2018

User Profile

Crystal

Verified reviewer

Consumer Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2018

Need for a scheduler

I love this app, the online booking, confirmations ,states hours, prices, cancellations both for me and when I had to cancel. Loved it

PROS

I liked that it did confirmation text, sent messages to my phone, easy to communicate with my clients

CONS

Had a few problems in the beginning with the billing but a CSR was very helpful and took care of everything

Vendor Response

Hi Crystal, Thanks for your review! We appreciate it!

Replied December 2018

User Profile

Theresa

Verified reviewer

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Best Online Scheduling I have found. Great developer that is happy to help with personal needs.

My Business has increased 100% since we implemented online scheduling.

PROS

Easy of Use, Allows my company to book appointments 24 hours a day, in application messaging make communication a breeze

CONS

Doesn't let client change time date without deleting. original. Doesn't merge duplicate profiles. It doesnt allow certain browers immediate log in