About Visibook

Visibook is a cloud-based appointment scheduling solution which assists personal trainers, barbers and spas with online bookings and managing customer relationships. Its key features include calendar sync, booking reminders, payment processing and a self-service portal.

The application comes with an online booking engine which enables service providers to plan availability and share calendars with customers. Users can send reminders to customers via text, email and mobile notifications, along with messages via chat. With the payments functionality, customers can either pay the full charge or deposit at the time of booking.

Visibook allows teams to manage work schedules on a synchronized calendar and share calendar links using social media platforms. T...


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Supported Operating System(s):

Web browser (OS agnostic)

620 Reviews of Visibook

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(404)

404

4 stars

(183)

183

3 stars

(30)

30

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 620 results

September 2019

Chris from Wabash Valley Alliance

Verified Reviewer

Company Size: 1 employee

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Visibook

I used to be pretty bad at writing down my appointments in my personal calendar, and I was never organized like the way I am now! I don't have to worry about anyone forgetting and appointment due to the reminders and my productivity has increase greatly due to this.

Pros

I used to have difficulties with communication when it came to my client's knowing my availability because it was always changing due to demand. I was looking for something simple and easy to use. Visibook makes it easy for my client's to know when I have availability. I love the fact that I can put some buffer time between appointments so that I am able to set up for the next client. Customer service is always very friendly and they are able to help me solve any issues I may be having or answer my questions.

Cons

Sometimes the it will work slowly, but it is fixed when I refresh. I sometimes have older clients that have difficulties accessing the site, but I usually sit down with my clients to go over how to properly book appointments.

May 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great product!!!

It helps me not double book clients and reminds me throughout the week.

Pros

I love how it links with my iCal and reminds me where I have to go ahead Of time. Very easy to use. I love the product!

Cons

I would like to invoice from it. And have the option to put the prices on the clients not the items.

Reasons for Choosing Visibook

I like the format for Visibook better and user friendliness

July 2018

Frances from Nailedmefancey

Company Size: 1 employee

Industry: Cosmetics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

1.0

July 2018

Not the best

Pros

Easy to book people in and add clients in

Cons

I can’t set a different time for days every day has to have the same availability or I have to block it out or change the availability for one at a time for example I had to change my availability to 5-10 on weekdays and 10-7 on weekends . But I have to change every single day individually . And to block out a day was confusing to figure out at first but I finally found it . I feel like this app isn’t easy to use adding services is a pain as well . I only deal with the app cause I have been using it for a while already and it’s a pain to switch to a different one I just wish it was easier to use

Response from Visibook

Replied November 2018

Hi Frances, Sorry to hear that you're having this difficulty. Actually, Visibook is optimized for the capability you're looking for, but it seems like you might have seen that when you make a change to an availability, you have the ability to change just the one, or all of the availabilities in that series. If you need further help, please feel free to send us an email at hello@visibook.com!

May 2019

Tecara from Body Positive Pilates

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

So Convenient

I enjoy the convenience of booking a client in just a few clicks

Pros

The email notifications for bookings and cancellations

Cons

The customer view. I’d like to see the spaces available in the initial view. Similar to calendar owner view

Reasons for Choosing Visibook

The layout and user friendliness of Visibook won me over.

Response from Visibook

Replied May 2019

Thanks for your feedback! Just fyi, the customer view does show the spaces available after a customer taps on the availability.

May 2019

Monique from Monique Johnston’s Massage Therapy

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2019

Satisfied but would like more features

I would recommend Visibook to others as their prices are reasonable, I have reached out to them once before about something and they responded very quickly and overall I haven’t had many glitches with the service. There have been a couple clients that told me they couldn’t book, but I believe that was around the time I needed to update my payment info. My clients have told me it’s very easy for them to book an appointment!

Pros

I like: -that it’s quite simple to change the times I’m available -the new feature of being able to add in personal events and have it sync up with my google calendar -that I got to use the services for free in the beginning when I started out as a new business. Thank you. This was the biggest selling feature to me in the beginning.

Cons

I wish Visibook had these features: -when someone books an appointment that we can choose a buffer time to come after the appointment (for us to clean up etc). That way I don’t get ppl booking appointments back to back. -the ability to put the services in order of how we want them to be viewed by the customer instead of in alphabetical/numerical order -to be able to write a bit longer of a text to a client -to be able to store both client’s Email and phone number on their profile but have the ability to select *just one* of those for appointment reminders. Instead of both. -would love if it could sync up with Quickbooks, so there’s less time of me typing in the same client info -I wish it was easier for me to see how to contact Visibook

Response from Visibook

Replied May 2019

Thanks for your feedback! Fyi, you can apply a buffer time to your services. Just go to 'Services' and edit them to add a buffer time after each of them.