Visibook Software

FrontRunners 

About Visibook

Visibook is a cloud-based appointment scheduling solution which assists personal trainers, barbers and spas with online bookings and managing customer relationships. Its key features include calendar sync, booking reminders, payment processing and a self-service portal. The application comes with an online booking engine which enables service providers to plan availability and share calendars with customers. Users can send reminders to customers via text, email and mobile notifications, along with messages via chat. With the payments functionality, customers can either pay the full charge or deposit at the time of booking. Visibook allows teams to manage work schedules on a synchronized calendar and share calendar links using social media platforms. The softwa...
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Visibook Appointment booking

Visibook User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 625 reviews

User Profile

Chris

Verified reviewer

Company size: 1 employee

Industry: Sports

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

Visibook

I used to be pretty bad at writing down my appointments in my personal calendar, and I was never organized like the way I am now! I don't have to worry about anyone forgetting and appointment due to the reminders and my productivity has increase greatly due to this.

Pros

I used to have difficulties with communication when it came to my client's knowing my availability because it was always changing due to demand. I was looking for something simple and easy to use. Visibook makes it easy for my client's to know when I have availability. I love the fact that I can put some buffer time between appointments so that I am able to set up for the next client. Customer service is always very friendly and they are able to help me solve any issues I may be having or answer my questions.

Cons

Sometimes the it will work slowly, but it is fixed when I refresh. I sometimes have older clients that have difficulties accessing the site, but I usually sit down with my clients to go over how to properly book appointments.

Anonymous

Company size: 1 employee

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

Great product!!!

It helps me not double book clients and reminds me throughout the week.

Pros

I love how it links with my iCal and reminds me where I have to go ahead Of time. Very easy to use. I love the product!

Cons

I would like to invoice from it. And have the option to put the prices on the clients not the items.

Reasons for choosing Visibook

I like the format for Visibook better and user friendliness

kathleen

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

August 2021

used to be better

Pros

Visibook is easy to use, when there are not glitches.

Cons

I am quite disappointed in this system. Customer/technical support is extremely poor. I have had an ongoing issue with the system that makes its use for myself and clients very frustrating. I contacted support, and while they agreed that there seems to a bug, it has not been fixed. I have not received an email update about this bug and it has been over two weeks. I sent an email asking for an update and received no response. I now pay 29.99$USD monthly for this service and and quite disappointed in the lack of support. When I first started using it over 2 years ago, the support was great. But they added features, upped the price, and apparently down graded technical support. Switching booking systems is a huge undertaking but I now have little choice. I do not recommend.

Tecara

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

So Convenient

I enjoy the convenience of booking a client in just a few clicks

Pros

The email notifications for bookings and cancellations

Cons

The customer view. I’d like to see the spaces available in the initial view. Similar to calendar owner view

Reasons for choosing Visibook

The layout and user friendliness of Visibook won me over.

Response from Visibook

Thanks for your feedback! Just fyi, the customer view does show the spaces available after a customer taps on the availability.

Replied May 2019

User Profile

Chris

Verified reviewer

Company size: 2-10 employees

Industry: Sporting Goods

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

July 2018

Everything We Needed

We needed an option to keep track of dozens of students coming and going each week scheduled to different classes with the ability to send mass communications with changes and updates at a price that a brand new business could afford and we got all of that with Visibook. Could there be some enhanced features and functionality? yes, there could. But in terms of bang for the buck, Visibook is an option that is hard to beat.

Pros

In no particular order - the customer service is outstanding - the ease of use - the ability to sync with google calendar and our website - the ability to message and interact with an entire class scheduled for training - of course the price we are getting feature and functionality at a fraction of what other applications are charging

Cons

- The single threaded availability/appointments, we have several instructors that need to be scheduled in different classes at the same time or with times that overlap and getting this done is a bit of a chore - while the customer service is very good the FAQ's are a little thin

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