--- title: "DaySmart Pet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DaySmart Pet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DaySmart Pet is a good fit for you!" source_url: "https://www.softwareadvice.com/pet-grooming/123pet-groom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pet Grooming Software](https://www.softwareadvice.com/pet-grooming/) / [DaySmart Pet](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) / DaySmart Pet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) Reviews [Alternatives](https://www.softwareadvice.com/product/92113-DaySmart-Pet/alternatives/) # DaySmart Pet User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 220 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 137 reviews (62%) - 4 stars: 44 reviews (20%) - 3 stars: 15 reviews (7%) - 2 stars: 8 reviews (4%) - 1 star: 16 reviews (7%) ### Most mentioned pros - What I like most about DaySmart Pet is the way it streamlines both pet and client management, while also offering an intuitive calendar and scheduling system. - It saves me so much time with easy navigating, booking , data base, employee's scheduling, client management, integrated payment option. - Their online help through either their AI Rocky, or via a Live agent is very prompt and they have been able to assist me with every issue and inquiry I have had. ### Most mentioned cons - Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). - The only thing I dislike is when it comes to checking out clients I wish there was an option to text them a receipt. - Now their online service and texting only works every so often, and will often go down for HOURS before coming back up... and during that period of time, I cannot reply to customers or check scheduling. ## DaySmart Pet customer reviews Showing reviews 1-25 of 220 (page 1). ### For pet sitters this is a great app - Overall rating: 5/5 - Reviewer: Elainy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events #### Cons No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you --- ### It is the first software I use in my business and sometimes I have thought about changing it for all the reasons mentioned before. - Overall rating: 4/5 - Reviewer: MILTON H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, it is considered a good software for dog grooming, but its simplicity makes it inefficient for businesses that require extensive control over clients, sales reports, and management of expenses and inventory. Also, having to work directly from the web is a bit cumbersome, and from my experience, it is preferable to work with a desktop application. ... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros very simple and easy to use software. Among the most significant advantages are reminder messages, although these cause confusion for customers since messages are sent to the same numbers and they get annoyed because they do not receive a response, so it would be very helpful if they fix that. #### Cons it does not have the option to add client forms in PDF to archive them for each client and this is something very important since we must have a record of client consents and these must remain in the record of each client. The payment gateway only works with certain point of sale systems, which limits its use. #### Reasons for choosing DaySmart Pet I still think about switching to a desktop application or software that allows me to manage my business better unless they make new updates in Daysmart. #### Vendor response Hi Milton – Thanks so much for the thoughtful feedback! We're happy to hear you find the software simple and easy to use. We really appreciate you sharing your experience, as it helps us continue to improve and prioritize what matters most to our users. Replied October 2025 --- ### Buyer Beware - Overall rating: 1/5 - Reviewer: barbara h. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Was told to stop reporting an issue. I am unable to use Daysmart on my browser but they don't care and don't seem interested in keeping a long time customer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Was used to it and they used to have the best customer service. #### Cons They now don't care about customer service and are having software issues. #### Vendor response Hi Barbara – We're sorry to hear about the frustration you've experienced. To clarify, we asked you not to respond to the ticket to prevent updates from being missed and to open a new conversation for any additional issues. We truly value your business and are here to help resolve any ongoing concerns. Please don't hesitate to reach out to us directly at pet-support@daysmart.com for further assistance. Replied April 2025 --- ### DaySmart Review from a Grooming Business's POV - Overall rating: 5/5 - Reviewer: Matthew Z. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is a 10/10. We have been using DaySmart for close to 20 years. We rarely have an issues and when something does come up the service team is there to help you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Client Pet Management is great for this system. It is very easy to add now clients and update their pet status. The Reporting is pretty vast. There is countless number of reports that you can print out to help your business. I like pulling up a report that allows you to see when the last time clients were in. This provides me a list of all the customers that are due for their next hair cut. I print that out and give it to my front desk at the beginning of each month and we call up customers to make sure they book their appointments on time. There are also reports that give me the top customers by $ and I can break it down per groomer. I give that to my groomers so they can see who their top customers are for the year and they make them a special gift package at the end of the year. The Learning Curve on this system is pretty short. By day 3 a new employee will feel comfortable with navigating the system. #### Cons Improvements and Updates. I like the online book system. We implemented the online system 2 years ago and we have gone from 8% of our clients booking to 17%. That is a big jump. I would like to see more options with the online booking. Hoping to see that with future updates. #### Vendor response Hi Matthew – Thank you for such a thoughtful review and for being a long-time customer! We're thrilled to hear how DaySmart Pet is supporting your team with client and pet management, reporting, and day-to-day operations. It's great to know the system has helped streamline your workflow and that online booking has made a positive impact for your business. We also appreciate your feedback on online booking options and will share it with our team. Replied June 2026 --- ### I love Daysmart Pet! - Overall rating: 5/5 - Reviewer: Bailey C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful and great! Daysmart Pet is the only software program I will use in my grooming business! They make things simple and user friendly while still making it easy for customers to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every question I have had is met with understanding and a wonderful answer! There is never annoyance or impatience with my questions and they are always willing to help me with anything I needed! #### Cons I love everything about Daysmart Pet. The only thing I dislike is when it comes to checking out clients I wish there was an option to text them a receipt. It would make things more accessible! #### Reasons for choosing DaySmart Pet Ease of use as well as being pet and grooming structured. #### Vendor response Hi Bailey – Thank you for the fantastic review! We're so glad DaySmart Pet makes things simple and easy to use for you and your customers. We appreciate your feedback on texting receipts and are always looking for ways to make the software even more convenient. Replied March 2026 --- ### Really Great with a TON of functionality. - Overall rating: 5/5 - Reviewer: Keith M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would rate Daysmart at an A- or an 8.5/10. They are very helpful and friendly people. With pretty quick response times. The program is really great and has a lot of functionality, but can also be a little overwhelming because of it. I would absolutely recommend this product to other people, and I actually have done so. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program overall is fairly user friendly. It can and does handle so many of the tasks I need to be taken care of. Between keeping track of ALL my various sales, payroll, time clock. Client profiles, online booking as well as manually booking/entering clients. Their online help through either their AI Rocky, or via a Live agent is very prompt and they have been able to assist me with every issue and inquiry I have had. They even have an option that you can suggest new features for their program, that they take very seriously. They don't just dismiss them. #### Cons There is SO much functionality to this program. It really is amazing, but it can also be a little overwhelming. The more I "poke around" in the system, the more I learn about how much it can do versus how little I am utilizing it. It is a pro and a con. Some features that I feel like should be included in their "base" program are in program "Add-Ons" that cost additional monthly costs. I have only looked into one such add on. While it was only an addition $25 (I believe), which isn't much in the grand scheme of things. I just felt like I already had half of the capability to do what I wanted and shouldn't have had to purchase it to have the functionality. #### Vendor response Hi Keith – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping you manage so many aspects of your business, and that our team has been able to support you along the way. It's great to know you're continuing to discover new features and getting more out of the system over time. We appreciate your recommendation! Replied April 2026 --- ### Reliable Grooming Software with Room for Better Customization - Overall rating: 5/5 - Reviewer: Yen Trang T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, DaySmart Pet is a solid and reliable system for running a pet grooming business. It covers the essential needs like booking, customer management, and reminders effectively. However, there is room for improvement in customization and system flexibility to better support more complex or specific operational needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DaySmart Pet is very user-friendly for daily operations. The online booking system makes it easy for clients to schedule appointments, and automated reminders help reduce no-shows. I also like how client and pet profiles are organized in one place, including grooming notes and history, which improves service consistency. The reporting and calendar features are helpful for managing staff schedules and tracking business performance. #### Cons Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). The interface can occasionally be slow or unintuitive when making quick changes. Also, certain settings are not very flexible, which can make it harder to adapt to specific business workflows. #### Vendor response Hi Yen Trang – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping with online booking, client and pet management, and keeping your scheduling and reporting organized. It's great to know the system is supporting your daily operations and business needs. We appreciate your feedback and will share it with our team as we continue to improve flexibility and customization. Replied April 2026 --- ### Comprehensive and Scalable Solution for Modern Pet Grooming - Overall rating: 5/5 - Reviewer: Pedro Pablo José G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been highly positive. DaySmart Pet is clearly designed with the specific needs of the grooming industry in mind. It has allowed us to transition from manual or fragmented tracking to a professional, digital system that improves both the client experience and our internal efficiency. It is a reliable partner for any grooming business looking to scale and organize its workflow effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impressive aspect of DaySmart Pet is its seamless integration of appointment scheduling and client management. The interface is intuitive, which makes it easy to train new staff members quickly. Additionally, the automated reminders have significantly reduced our no-show rates, and the ability to manage everything from a centralized dashboard—including marketing and reporting—is a game-changer for daily operations. #### Cons While the software is very robust, the initial setup and customization of specific service tiers can take some time to perfect. It would also be great to see even more flexibility in the mobile app's offline capabilities for areas where the internet connection might be unstable, though the web version remains excellent. #### Vendor response Hi Pedro – Thank you for the fantastic review! We're thrilled to hear DaySmart Pet has helped streamline your scheduling, client management, and daily operations. We appreciate your feedback on setup and mobile flexibility and are always looking for ways to make the platform even more convenient for busy grooming businesses like yours. Replied March 2026 --- ### More bang for you buck and does very thing - Overall rating: 4/5 - Reviewer: Tawanna S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been with them for over 10 years. They have quick service repairs and can log into the system to help manage issues. Great Prices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The software is excellent for Grooming services Salons, but it has some minor flaws. The built- in POS system is a must. I love the all-in-one software system and straight to the point . You get text service, pos, booking system , and marketing . #### Cons Also, you have to do online support through a chat service, not a person . The system does not recognize the same info from clients, so multiple files have too be merged manually. #### Vendor response Hi Tawanna – Thanks so much for your thoughtful review and for being with us for over 10 years! We're thrilled to hear that DaySmart Pet is helping keep your salon organized. We also appreciate your feedback regarding client file management and will be sure to share it with our team. While our chat service begins with a few quick questions to ensure you get the proper support, you always have the option to connect directly with a live support agent who can assist with any issue during business hours. In addition to live chat, you can reach us by phone at 734-577-7804 or by email at pet-support@daysmart.com. Thanks again for your loyalty and feedback! Replied January 2026 --- ### Makes life so easy - Overall rating: 5/5 - Reviewer: Christina M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely helpful and easy they handle everything you have to do nothing but the client and sometimes you don’t have to do that. They can do it online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love everything about it so helpful no matter what problem you know they’re there to fix it and make it extremely easy to handle low words #### Cons Nothing I have absolutely nothing to complain about. They are the best service that I have found for a Grooming service. #### Vendor response Hi Christina – Thank you so much for the great review! We're so glad to hear DaySmart Pet has been so helpful and easy to use, and that our team has been there whenever you need support. It's wonderful to know the system is making day-to-day tasks simpler for your grooming business. Replied June 2026 --- ### 8 years of great service! DaySmart helps me make ALOT of grooming $$$ - Overall rating: 5/5 - Reviewer: Anne M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We are a small Mobile Dog Grooming company with only 4 employees. We have been with DaySmart (used to be Pet123) since 2017. I've only had two major issues that I really had to raise cain about during all that time. One being my Buisness Website was down recently. I emailed them on Monday. The same day- John (CFO) responded and by Tuesday Emily (SVP) had let me know the problem had been fixed. Refunded me the time my site was down and made sure I was satisfied with the results. No company is perfect. But this company fulfills all my Mobile APP needs and work with me to fix any issues..... and thats why I stay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros That I can use the app on my phones AND my laptop. User Friendly. All the different kinds of Reports that I can run to see where things are going well and where they arent. Automated reminders to my Clients so we have less "no shows". Very rarely is the system down. If I do have a problem -Customer support text doesnt have to take me all day. They understand I have to get back to work and will leave the text up in the app ( so I can check between dogs and respond) and send answers till I am satisfyed with the help and the problem is solved. #### Cons I don't like that Customer Support went to an automated Bot system. That can be super frustrating when you just need to talk to a HUMAN to get answers. However, I have learned that you can request a person and one will call or text you back. #### Reasons for choosing DaySmart Pet Because its what my mentor used and what I was trained on #### Vendor response Hi Anne – Thanks so much for the kind words! We're thrilled to hear that DaySmart Pet is working well for your business. If you ever need assistance or have any suggestions, please feel free to reach out anytime! Replied July 2025 --- ### Right now, I'm not impressed - Overall rating: 3/5 - Reviewer: Sarah Q. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. meh. customer service is a hassle to get a hold of then they usually have to escalate the issue which takes time away from doing anything else. There isn't quick fixes and I can't count the number of times I've heard 'I don't know', or 'we can't do that'. It seems like easy/ straightforward things like reports should be easy to customize, they are not. If i want to get the vaccine information (expired vs near) I can either get a report for anyone with a future appointment or everyone who is ever been put into the computer this includes deceased and inactive animals. Then download into excel and go through one by one to sort out... why can't i just search for current daycare clients??? it makes no sense #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I wanted it for the text messaging feature, the schedule looks easy to follow and was looking forward to updates and eventually switching to cloud based #### Cons cloud software is terrible, it has way too much extra information and doesn't have needed reports that already exist in the computer software. We use the app and the IPad alot but the program doesn't translate to the app. We cannot see or update vaccines on app ( this is very important) I cannot see or update messages or notes or balances. It would be nice if a note we put saying I don't know dog bites be careful actually showed up easily so we didn't have to go through 10 screens to see it. You can't have multiple screens opened at once so if someone is using the system they have to complete or exit out of what they are doing like creating a marketing email; then you can check someone out. Credit card issues like if you forget to press complete it times out and the charge wont go through. I have a 7-8 page list of features that don't work or don't make sense #### Reasons for choosing DaySmart Pet texting and "ease of use" other peoples recommendations #### Reasons for switching to DaySmart Pet i thought daysmart system would be better with integrated payments and maybe eventually going to the cloud. Also this system has text messaging which is nice --- ### We love DaySmart - Overall rating: 5/5 - Reviewer: Glo M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience with Daysmart overall--it greatly improved booking efficiency in our salon and helped us eliminate double bookings and decrease the amount of missed appointments we were experiencing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how easy it is to use and find information on all of our clients! #### Cons We would love a feature that would tell us our next available 1 hr apt, 2 hr, apt, and weekend appointment. It would make running our business even easier! We would also love a better wait list design--we often have a large waitlist and the set up of the current wait list function does not work for our set up. #### Reasons for choosing DaySmart Pet We talked with other people in our industry and everyone had a good experience with it and we liked the pricing. #### Reasons for switching to DaySmart Pet We actually used StoreVantage and it was terrible and would go down all the time, we would have to schedule appointments by hand and we had double bookings happen constantly. It didn't do enough things for us to help us run our salon. --- ### Busy Grooming Salon? Say no more! - Overall rating: 4/5 - Reviewer: Natasha A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The review prompting KILLS! We have gone from 7 Google reviews to 200+ reviews and just one year using Daysmart Pet. We also see less no shows due to their auto-reminder texts and are busier than ever. They system is easy to for both the front desk staff and the groomers. #### Cons There are some little features here and there that I would love to see. We also encounter some bugs that can be frustrating, but the support team is usually already working on them before I even have a change to report. #### Reasons for choosing DaySmart Pet Daysmart Pet had ALL the features you could possible want, plus it supported our retail section of the business. --- ### Great product - Overall rating: 3/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome! It is so easy to use, book an appointment and easy to find settings if you need to adjust them. Also customer service has been amazing! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use, great customer support & great pricing. #### Cons Doesn't match to QuickBooks very good, its ugly and seems like the look is out dated. The portable card reader sucks, would be nice to have a different option. Confusing for customers to have a text number for your services that isn't your main number. #### Reasons for choosing DaySmart Pet Cost was much more than DaySmart Pet. It also had high set up fees and complex set up. --- ### Excellent program for managing clients and GREAT value! - Overall rating: 5/5 - Reviewer: Roxanne E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone has been very helpful! [sensitive content hidden] , [sensitive content hidden] from tech support, and [sensitive content hidden] ! They are so patient! I have had to call support while learning the system and they have made it very easy to figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DaySmart is very helpful with client profiles and the value is amazing! We are so excited to customize our website and love that support is a click or call away! #### Cons There is a learning curve from the old system, but they told us this. The new system seems easier. The hardest part for our team was setting up their account on the app. It's a bit confusing, but once we figured it out, we love that everyone has access to what they need right on their phone! #### Vendor response Hi Roxanne – Thank you so much for the great review! We're so glad to hear DaySmart Pet has been helpful for managing client profiles and that our support team has been patient and supportive while you learn the system. We appreciate you sharing your experience! Replied March 2026 --- ### DaySmart review. - Overall rating: 5/5 - Reviewer: Sara S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve used it for years now with almost zero issues. If something like a glitch comes up, the help team is easy to access and the problem resolves quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very user friendly. My employees figure it out quickly as well. S healing, pet notes, clients notes, directions to clients house, credit card processing etc. #### Cons So far I have not had any issues that have bothered me or caused me any stress or that I couldn’t get a work around to the issue. #### Vendor response Hi Sara – Thanks so much for the positive feedback! It's great to hear DaySmart Pet has been easy for both you and your team to pick up, and that it's supported your business with so few issues over the years. We're glad our team has been there when you've needed help along the way. Replied April 2026 --- ### Very happy with the support - Overall rating: 5/5 - Reviewer: Tammy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy daysmart. The tech-support is great. And the staff are very knowledgable and patient. I am grateful for the automatic appointment reminders that are sent out. It has saved me lots of missed appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the automatic appointment reminders. And the quick support when needed. Support staff are very patient #### Cons I wish I could customize some reports to taylor my needs. I wish there was a complete manual in one location #### Vendor response Hi Tammy – Thanks so much for your kind words! We're thrilled the automatic appointment reminders are helping reduce missed appointments and that our support team has been helpful. We appreciate your feedback on report customization and the manual, and we'll share it with our team. You can always reach us at 734-577-7804 or pet-support@daysmart.com. Replied February 2026 --- ### Booking Question Answered - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was great, I will highly recommend your customer service to anyone. It was efficient, which is great since I am so busy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kept it simple, easy to explain. I didn't have to get on the phone or stay beside the computer which was very helpful. #### Cons Actually there wasn't anything I didn't like. There wasn't anything that I disliked or thought needed improvement. #### Vendor response Hi David – Thank you for the great review! We're so glad our team was able to make things simple, efficient, and easy to work through without taking too much time out of your day. We really appreciate your recommendation and kind words about our customer service. Replied May 2026 --- ### Very user friendly and perfect for groomers - Overall rating: 5/5 - Reviewer: Kidra M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. I liked Daysmart overall. There were much cheaper options with more content #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very user friendly. My employees find it very easy to navigate #### Cons The client portal was missing features that were offered by other providers #### Vendor response Hi Kidra – Thanks so much for your great feedback! We're so happy to hear that DaySmart Pet is working well for your business. We're always here to help if you need anything, and we'd love to hear any suggestions you have for us to improve even further! Replied April 2025 --- ### Look for other options before trying. - Overall rating: 2/5 - Reviewer: Charles H. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Shoddy service and even worse customer service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing. I wish we had tried another provider. #### Cons Glitches, freezes, refreshing the screen. Customer service is the worst. #### Vendor response Hi Charles – We're very sorry to hear about your experience. We understand how important a reliable system and responsive support are, and we never want our customers to feel this way. We appreciate your feedback and would love the opportunity to make things right. If you'd like to discuss this further, please reach out to our team at pet-support@daysmart.com. Replied March 2025 --- ### DaySmart Pet review - Overall rating: 4/5 - Reviewer: Elizabeth C. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the staff are kind and helpful so I would say good. And I do have the basics covered for the cost which is a decent value. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I appreciate having something pet specific and not just general "shop" software. I also like the data collected for bookkeeping. #### Cons I would love a "pet name" specific reminder to go along with their other features, not just client name. I would also like for it on the receipts -who received what services listed on it. #### Reasons for choosing DaySmart Pet Because it fit most of my basic needs, was affordable for my very small, part time practice, and again was pet specific unlike other management software programs. #### Reasons for switching to DaySmart Pet I wanted "pet specific" software. --- ### My Review - Overall rating: 4/5 - Reviewer: Linda H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a good platform for the past 15 years. Some modules need work to be able to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Credit card integration; POS system is good; customer scheduling works well but recurring needs work; #### Cons Email marketing templates are not easily modified; --- ### GREAT PROGRAM - Overall rating: 5/5 - Reviewer: Lori R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered GREAT. VERY SATISFIED. WILL RECOMMEND TO ALL #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ONLINE APPOINTMENTS, PRETTY MUCH EVERYTHING IS GREAT #### Cons THAT WE CANT PRINT KENNEL GROOM CARDS WITH WHAT HAIRCUT THE PET WILL GET OR HAS GOTTEN IN THE PAST AND WITH THE OWNERS INFORMATION ALL ON ONE PAGE. THAT IS THE ONE KEY THING THAT IS MISSING #### Vendor response Hi Lori! Thanks for the great review! We're so glad you're enjoying DaySmart Pet and finding online appointments helpful. We really appreciate your feedback on kennel groom cards and will share it with our team. If you ever have additional suggestions, we'd love to hear them. Thanks again for recommending us! Replied March 2025 --- ### Advanced features don't work. Company lies and won't give refund. - Overall rating: 1/5 - Reviewer: Heather W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible. Left them after a year. Should have done it right away but kept believing them that the product would get fixed. They should refund me at least 1200.00. I paid 200/month for services that didn't work and still don't. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much. The product was very old feeling and I guess the one thing MoeGo doesn't do that Daysmart did was mark the notification that a dog was ready to pick up in a different color. MoeGo is so much better at everything else, including block scheduling, that I'll forgo that for a few months while they add it. So many upgrades already delivered from when we moved to them that I bet it will be there Amon the next few months. #### Cons The customer service can't help because the product is full of place holders for future entices that are currently not available. But they refuse to downgrade your subscription to only charge for what is actually working. Reputation management doesn't work because the reviews don't actually go to Facebook or google they go to Daysmart which isn't anything anyone looks at. Several other things are like that. #### Reasons for choosing DaySmart Pet I just left Daysmart pet and went to MoeGo. Way better in every way. ## More reviews [Next reviews](https://www.softwareadvice.com/product/92113-DaySmart-Pet/reviews/?page=2) --- DaySmart Pet Reviews, Pros and Cons - 2026 Software Advice