Easy Busy Pets
About Easy Busy Pets
Easy Busy Pets Pricing
14-day free trial, no credit card required. Business: $247 per month. (End-Of-Year Promo $99 per month moving forward) Staff: $13 per worker, per month.
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Easy Busy Pets
1 - 5 of 38 Reviews
Cameron
Verified reviewer
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Search no more! Try Easy Busy Pets
Very good, support is very responsive, and alwas accepting to new ideas.
PROSHaving a complete website that incompases all aspects of booking, billing, and review generation!
CONSAbility to schedule more than one service per day in one booking. However that might be me not doing something correctly.
Reason for choosing Easy Busy Pets
Only product that I have found that covers every part of our service offerings.
Reasons for switching to Easy Busy Pets
Ability to utilize one software for all services we offer.
James
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2019
Great Features But Weak Implementation
We're able to signup customers without back and forth emails or calls. It has made signing up new customers much easier. It can be made to look like an added page on our website which has been a huge help to us. The customer service is mostly fine but sometimes it takes a bit longer.
PROSI really like that this software allows us to invoice weekly for multiple services rather than individually, offer all of our services: Daycare, Grooming, Boarding, Dog Walking, Pickup/Drop-off, & Cat Care seamlessly.
CONSPackages are not automatically deducted and are quite tedious making our weekly invoicing take over 2 hours to complete. Other services we have used were automatic and much preferred. The is also no way for clients to cancel appointments or for us to automatically add surcharges such as a technology fee, last-minute booking fees, cancelation fees, etc. The website address is odd and many of our customers have reached out concerned it was spam. (DOMAIN.ezbz.ca - it does look odd). Clients also find the booking process to be a bit confusing and regularly select the current date instead of the future date they want for the appointment.
Reason for choosing Easy Busy Pets
They offered group invoicing and a dog walking component.
Reasons for switching to Easy Busy Pets
We opened a dog daycare center and needed more options.
Vendor Response
Thank you for your feedback from 2019. We appreciate your insights, and we're pleased to update you on the progress we've made in addressing your concerns. Automatic Package Deductions: We've enhanced our package system to automate deductions, streamlining your weekly invoicing process. This adjustment aims to significantly reduce the time spent on invoicing. Appointment Cancellations and Surcharges: Clients now have the ability to cancel their appointment requests. Additionally, we've introduced automatic surcharges, including a credit card processing fee. Please be aware of jurisdictional regulations on surcharging, and feel free to contact your representative to explore various surcharge feature options. Website Address Clarification: Regarding the unconventional domain (DOMAIN.ezbz.ca), our all-in-one solution allows you to establish any domain of your choice (e.g., DOMAIN.com). Your current address can be changed at any time through the Easy Busy Pets platform.
Replied November 2023
Joyce
Verified reviewer
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed May 2021
Not User friendly or Customer Friendly
It helped out in the beginning, but now with just 2 or 3 staff members it cost me too much money for what it does.
PROSThe updates sent out nightly of the schedule
CONSIt isn't user friendly and I often have to close it down and open it up again to "cycle" so I can see a current day. It is truncated on my phone because it isn't an "app" it is a short-cut to a website. It defaults to the wrong date sometimes when I open it up. Can't "rescheduled" or change a service, have to delete it and add it back in. Sometimes appointments default to the wrong person and I have to go in and delete them or change them, causing numerous emails to myself and to staff member. Strip is a money eater and it takes too long to receive funds. Plus clients having problems getting into the system to schedule appointments. Can't resend "invites" if it gets lost. Messages feed into appointments and get lost in my "in-box" . Multiple appointments from clients come in as one email or "thread" causing requests to get lost in my "in box".
Reason for choosing Easy Busy Pets
I thought it was worth the money. But now I have to look at my bottom line and it is costing me too much money.
Reasons for switching to Easy Busy Pets
I needed something that would grow with my business and I thought this was the right software, but I am finding it causing me problems on a regular basis.
Vendor Response
Dear Reviewer, Thank you for your 2021 feedback. We've made significant progress: Improved User Experience: Addressed refreshing, default date, and rescheduling issues for a smoother interface. Mobile-Friendly: Our web-app is now more mobile-friendly, enhancing accessibility without a dedicated app. Appointment Assignments and Emails: Refining availability settings may resolve staff selection issues. We added a third metric using Google Calendar busy windows for accuracy. Financial Transactions and Client Access: Expedited fund transfers within 48 hours. To manage credit card fees, a feature allows passing fees to pet owners. Enhanced client access for smoother scheduling. Enhanced Communication: Improved messaging ensures accurate routing, preventing inbox clutter. For further feedback or issues, reach us at support@easybusypets.com. Thank you for aiding our improvement!
Replied November 2023
Anne
Professional Training & Coaching, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Easy Busy Pets lives up to its name
A plus, exceptional product and customer service. As I expand my company, Easy Busy pets has already anticipated any needs I might have as a customer.
PROSIt truly is easy. I’ve never used any other brand but, I don’t feel the need to look or switch. I’ve been using it since 2020 when I first started my business. I never fully used it to it’s abilities until this year. I’m very pleased with every aspect of my experience. If I have a question, I get a response lightning fast. It’s amazing!
CONSI haven’t discovered anything that I don’t like.
Grace
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed December 2019
Pet Care Scheduling Software
We were hoping to be able to offer a more on-demand experience for our clients by allowing them direct way to request services from the pet care providers. This has worked well for us. Unfortunately, we had not realized the time-savings on the administrative side that we had hoped for.
PROSWe love how Easy Busy Pets facilitates scheduling directly between our clients and our pet care providers. Client requests go directly to sitters who can accept or decline. This has saved our office time and effort. Additionally, because EBP is fully integrated into our website, our SEO has improved. When clients come to schedule visits they work directly from the website and this improves our ranking. We have seen a significant uptick in new clients as a result.
CONSThere are many features that are standard on other programs that EBP does not offer. Bulk invoicing, automated/recurring tipping, building segmented email lists, adding holiday surcharges --none of these features are supported and, in aggregate, negate much of the time-saving benefits of using software. Additionally the payroll function is rudimentary at best.
Reason for choosing Easy Busy Pets
Website integration, on-demand capability. We made some assumptions about this software's functionality based on twenty years of using web-based scheduling systems. Once we made the switch we were surprised that it could not do some basic functions that we took for granted would be there.
Reasons for switching to Easy Busy Pets
While there were many features we liked in Time To Pet, it did not offer an easy way to schedule with a more "on-demand" model. Additionally, while there are many wonderful aspects of TTP's communication system, we found it difficult to manage the volume of messages and found that our scheduling coordinators made many more scheduling errors.