About Groomsoft

Groomsoft is a cloud-based software designed to help pet grooming businesses manage operations related to bookings, reservations, payments, billing and more. The platform enables organizations to create recurring appointments and block services for holidays/vacations using a built-in calendar and track client status as completed, late or no shows.

Groomsoft includes a notification functionality, which allows users to send booking confirmation using custom messages and email reminders. It offers a host of features such as checkout tracking, credit/debit card processing, customer and pet tagging, vaccination monitoring, image uploads, historical records, customizable templates and more. Additionally, supervisors can run marketing campaigns throug...


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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Groomsoft

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(24)

24

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

January 2019

User Profile Picture

Tammy J from Woof Gang Bakery & Grooming

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Easy and Functional

Great! Love the software and the customer service is excellent.

Pros

It is easy to use and customize for every groomer by color coding.

Cons

The cost of text message reminders is kinda high, but so is every other scheduling software.

Response from Groomsoft

Replied January 2019

Hi Tammy, Thank you for the excellent review. :-) The Groomsoft Team

July 2019

Adys from Sittn' Pretty Pet Spa & Boutique

Company Size: 1 employee

Industry: Consumer Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

I'm Loving this program the more I learn

My experience with Groomsoft has been excellent and I will refer your software to others.

Pros

The software itself is very easy with a little help on how certain things work its a great software. I needed something that had everything in one program and this one did still needing the online booking and its is complete great for the money!. and I have been shopping with 123Pets, Gingr, MoeGo and Pawfinity which which was much higher in price and some didn't even have Forms template in them.. Very useful might i add.

Cons

The only problem i see at this time is Groomsoft doesn't have online booking :(.. for most of us groomers we need this its important!

Reasons for Choosing Groomsoft

I will tell you that rep is an amazing customer service representative extremely quick to address an issue or to just help you learn how it works he has a lot of patients. This is the reason i'm upgrading and staying with Groomsoft! If you don't have good customer services people just leave and go somewhere else. !

Response from Groomsoft

Replied August 2019

Hi Adys, Thank you for the great review. Online appointments will be available soon. :-) -The Groomsoft Team

February 2021

Denise from Grooming Tales

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Groomer Software

So far really good No issues,easy to see on screen Well appointed and all employees like it

Pros

Easy to use all employees like it have had zero issues

Cons

Nothing so far not inly myself using it everyone is able to

Response from Groomsoft

Replied February 2021

Hi Denise, Thank you for your great review. Please do not hesitate to call us with any questions. :-) -The Groomsoft Team

June 2020

Janis from Anything's PawsAble

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Groomsoft is 4 stars!!!

Immediate reminders without having to do anything but put the appointment on the calendar. Picture of dogs are incorporated in the client's information.

Pros

It is easy to use but even more importantly, customer servi ce is AMAZING!!! They answer questions quickly and help you in any way possible. I am extremely impressed and so happy I switched from another software that was expensive and I couldn't use half of it.

Cons

I wish it could be integrated with the google calendar so I didn't have to do things twice. Eventually we may use the calendar by itself but right now we are set in our ways with Google.

Reasons for Choosing Groomsoft

Cost, maps for mobile, ease of program, all information in one spot

Reasons for Switching to Groomsoft

Spending too much on a program that wasn't helping me.

Response from Groomsoft

Replied July 2020

Hi Janis, Thank you for the great review! We are here to help! -The Groomsoft Team

January 2019

Shelley from Barks N Bubbles Pet Grooming

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Ease of use

I have had an overall positive experience with Groomsoft. The prices have been reasonable in comparison to other subscription prices. I would highly recommended to anyone that is running a grooming business. It is paperless, a good place to store grooming instructions, and record pass grooms comments. As well as, incidents and customer complaints to avoid future issues with clients. It allows you to set appointments anywhere (mobile phone, home computer, etc). It is a good place to keep track of finances. It easy to see at a glance from month to month and year to year how well the business is doing. In the past, if I had a problem it was easy to get someone from customer support on the phone to walk me through my issues.

Pros

I have been using Groomsoft for over over three years. It is easy to use and train employees to use. It allows us to keep track of customers, prices, pass and present groom instructions, incidents, and comments.

Cons

Can be confusing to set recurring appointments. Especially when a customer ask for their next appointment. If a customer cancels or changes a recurring appointment it is hard to reset the appointments or restart the appointments from that time on.

Response from Groomsoft

Replied January 2019

Hi Shelley, Thank you for the great review it really helps us make Groomsoft better for everyone. The Groomsoft Team :-)