About Savvy Pet Spa

Savvy Pet Spa is a cloud-based software designed to help pet grooming salons manage various administrative operations, such as appointment scheduling, online booking and more. Professionals can store customers' information in the database and create custom SMS or email templates to streamline client interactions.

Savvy Pet Spa offers mobile applications for iOS and Android devices, enabling customers to receive automated reminders about upcoming appointments. Groomers can view clients' bookings on a calendar, sort them using the color-coding functionality and access pets' medical information, grooming notes or pictures from a unified platform. Additionally, users can collect customers' signatures on contracts/disclaimers and generate invoices for online payme...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Savvy Pet Spa

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

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Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

February 2020

Pete from Peanut Paws Pet Grooming Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

You can stop looking now

Savvy's help and support is/has been fantastic. [SENSITIVE CONTENT HIDDEN] have all been a great help in getting us set up and importing our data (600+ customers and 800+ pets) and every question I have has been answered very quickly even outside business hours. The community built around Savvy is an invaluable resource allowing you to get ideas off other people using the software as well as the fantastic support by Savvy themselves.

Pros

Savvy has a very clean well thought out interface that's very simple to use without compromising on features that its more establish competitors have. Appointment creation is very quick and automatically sends out sms & email notifications, which can be fully customised. We can have the calendar setup exactly how we want with the colors we want. Savvy is not plastered with over complex interface to incorporate additional features we don't want. None of them silly you can't do this without spending more money messages. There's no need for any goomer to look at any other software Savvy is the one.

Cons

Do I need to fill this box in?... ok then. The android app (Dont have iphone so couldn't tell you about that) appears to be a little behind with some of the newer features, however its a responsive webapp therefore just using your browser works perfectly, kinda makes me wonder why bother with an app. Savvy is currently very focused on grooming and does not currently offer daycare, boarding or kennel modules, however i'm pretty sure it could work for daycare and basic boarding if required. This is exactly why we love the software because it's not plastered with over complex interface to incorporate features we don't want.

Reasons for Choosing Savvy Pet Spa

I spent a long time evaluating other providers such as 123 Pet, Shake Your Tail, Revelation Pets and MoeGo and none of them could fully fulfill our requirements like Savvy does with shared customer database across multiple salons, customizable automated SMS & emails, digital contract signing. All this with a company that actually wants to be a toolset to support our business the way we want to run it and allowing us to implement any changes inline with our working practices on our terms.

January 2020

Julie from Bloomingtails Grooming

Company Size: 1 employee

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Excellent product and customer service

My experience with Savvy Pet Spa has been fantastic. They are always on hand to help from early morning to late into the evening and nothing is too much trouble. I’m so pleased with their service and software that I have now ditched my old paper diary that I used to lug around with me everywhere and now I just take my iPad. It’s so much easier and all my information is at hand wherever I am.

Pros

This software is very easy to use. It’s laid out in a simple format so appointments are easy to create and view. If you can’t remember the customers name, no problem, you can look up the dogs name and all the information is there. Adding and amending information is super easy. I love the automatic SMS messages that are sent out to the customer once the appointment has been created and you can modify the messages to suit your business. Their customer service is exceptional. When I first joined I needed help getting started due to my own inabilities and I didn’t think anyone would be able to help at 19.30 in the evening but [SENSITIVE CONTENT HIDDEN] was there talking me through the set up. They take on board your suggestions of improvement or features you’d like added which could help other users and they implement them. They have a fantastic Facebook community where users can help each other and make suggestions to Savvy.

Cons

The software is a work in progress and they are adding new features all the time. Occasionally things can run a little slow or certain things stop working but as soon as you make them aware they get straight on to fix the issue.

Reasons for Choosing Savvy Pet Spa

I chose Savvy Pet Spa because their software is made for pet groomers by pet groomers. Their customers have a say in what features they want to see implemented. They are UK based. Their customer service is exceptional.

February 2020

Rachel from The barking barbers

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Nothing compares

Savvy pet spa as made the day to day running of our salon so much smoother and a lot more time efficient, saving us money and making out business more professional. We love the ethos behind the company and appreciate the extra mile they go.

Pros

The customer support. They are amazing at dealing with any issues and take on feedback to improve their software. The interface is very intuitive and I like that everything is customisable.

Cons

It can take a while to iron out the smaller problems and you dont alway know when/if it gets resolved.

February 2020

Emma from #DOGSBude

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Changed the running of the salon

Amazing, the support team are amazing the time and energy they have put in to the company are amazing, with a facebook group meaning people are always trying to get in touch and someone is always there it's above and beyond most companies.

Pros

This system has changed for the better so many details. The salon runs so much more smoothly now from all the information on the dogs being at my fingertips to the automatic reminders that send out for every appointment made. Its continually evolving for the better. I'm practically paperless which is great not only for GDPR but cost wise and environmentally too. My phone rings less wich for a sole groomer is great to not get interruptions as people start to use e-mail as there standard way to contact me as I have set the system to send out most of my communications via e-mail.

Cons

The only thing I don't like is not having an offline copy of the appointments booked. But with a constantly connected society I can see how it's not really needed...

Reasons for Choosing Savvy Pet Spa

Price was my ultimate decider alongside how many texts are included in each package per month

October 2019

Leona from Dundrum Dog Grooming

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great service

Pros

It is so easy to use, and the customer service is outstanding. So helpful and friendly

Cons

There is nothing I don’t like about savvy pet

Reasons for Choosing Savvy Pet Spa

I preferred the overall look and easy use, very helpful customer service who get back to you very quick.