CallHub

RATING:

4.3

(97)

About CallHub

CallHub is a trusted, all-in-one campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer inbound an outbound calling, text broadcasting, peer to peer texting, relational organizing, and voice broadcasting solutions in one platform. Our platform is suitable for political campaigns, nonprofits, advocacies, unions, or businesses of all sizes. With our competitive pay as you go pricing, you can scale your campaigns up or down as you need. CallHub is also the only SOC2 and GDPR compliant platform in the market. So you can rest assured that all your data is going to be safe with the highest level of security measures.

CallHub Pricing

CallHub does not charge a subscription fee. You only pay for the calls and text messages you make. Inbound and outbound voice and SMS campaigns vary in price. CallHub is available in 200+ countries. See complete pricing: https://callhub.io/pricing/ Voice Rates (United States) Outbound calls: USD 0.014 Inbound calls: USD 0.012 SMS Rates (United States) Per-message sent: USD 0.016 Per-message received: USD 0.012 Buy local numbers at USD 2 per month. Rates are for billing increment of 30 seconds.

Starting price: 

$199.00 per month

Free trial: 

Available

Free version: 

Available

CallHub Platform | The all-in-one campaigning platform
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CallHub Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for CallHub

1 - 5 of 97 Reviews

Frank

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2024

Solid Auto Dialing for Volunteer Recruiting

PROS

Integrates with Nation Builder. Ease of Use

CONS

Wish it would give a low funds warning before cutting off calling

User Profile

Jordan

Verified reviewer

Political Organization, 2-10 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Indispensable campaign tool

Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

PROS

As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

CONS

While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

User Profile

Eli

Verified reviewer

Law Practice, 1 employee

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2018

Very low cost product, but you get what you pay for

When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.

PROS

The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily. Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have. Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.

CONS

The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems. The handful of people who can fix the problems do so fairly slowly, if they can at all. Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.

KIMBERLY

Utilities, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

CUSTOMER SERVICE UTILTIES

Our experience has been very pleasant and professional. The representative was very helpful to locate the call log and determine what was wrong with the import file.

PROS

This program covers all the features for our basic needs when it comes to customer's needs in the utility department.

CONS

Very seldom, we will experiences an anomaly when 120 calls couldn't launch. Also, a few occasion this was user error which customer service has gone over and beyond to satisfier the needs of our service.

Reason for choosing CallHub

I do not have this information. IT and my utility managers are the ones who acquire this program.

William

Insurance, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Very Solid Auto Dialer/Great Customer Service

9 out of 10 PLEASE APPLY MY 10 DOLLARS TO MY ACCOUNT.

PROS

ease of use and set up. I've had a very positive experience with your support staff. There are great. They are friendly and quick to respond with great follow up. Cant ask for any better in that department.

CONS

dialer picks up a lot of answering machines even when you tell it to hang up. I spoke with support and its normal. Also it seems expensive, it cost me 25 dollars to call 500 numbers. I think I'm going to have to look for a flat rate monthly dialer service.

Reason for choosing CallHub

pay as you go, but turns out it going to be much more.