Knack Software


 

Knack is cloud-based database management portal software that allows companies to build online databases that can be accessed remotely. Key features include an application builder, customization tools, reporting and analytics, an open API and payment processing.

Knack enables users to build their own workflow solutions or use customizable templates available within the software. It has a variety of templates including a customer portal, job portal, inventory manager, donations manager, customer relationship manager, project manager, events calendar, job listing, product catalog and more. Users can add forms, maps, tables, e-commerce features, calendars and searches to their portal.

Monthly pricing plans are available. Support is offered through email, chat, over the phone, via Skype and through a support portal.

 

Knack - Records
 
  • Knack - Records
    Records
  • Knack - Reports
    Reports
  • Knack - Customize reports
    Customize reports
Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of Knack

Showing 1-20 of 26

 

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Daniel from Summit Retreats

September 2017

September 2017

Not worth it. There are better solutions out there.

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I didn't find it helpful.

Pros

It is relatively easy to use, otherwise I didn't notice anything outstanding, anything what would be worth mentioning here.

Cons

I found it very limiting as it can handle only very basic tasks. I also didn't like that there is no mobile application. The way it displays on mobile device is very clumsy. Customer support is so so.

Source: Capterra
 

Maxwell from Heyday
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Customizable features for our Spa's client records

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Increased communication between staff and clients, accurate record keeping for all clients, and for all staff to access!

Pros

How customizable it is to our ever changing needs as the company grows and changes! We are able to access it on multiple devices at once, and have different log ins for each employee!

Cons

Have experienced software shutdowns that have slowed business, not always able to do what we need, but there is usually a work-around!

Source: Capterra
 

Lee from IIG
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Absolutely terrible, worst customer service I have experienced

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Cons

Absolutely terrible customer service. I signed up, spent 2 days making an app, then the builder completely froze. I tried 5 computers, all different browsers, as soon as you log in it give a spinning gear and freezes. Knack support said it's because I'm using Chrome and that Chrome is bad at handling memory (even though I told them I tried IE, Edge, Safari, on 5 machines). Then today, I spent 3 hours making an app and doing email templates. I go get a drink, come back, it's COMPLETELY GONE. I contact their support, they said their backups failed and they don't have one, and that they confirmed I DID have an app, but that it's no longer there. They said even though I just signed up 2 days ago, they don't do refunds, but that I'm welcome to cancel my service in their portal. I canceled it and filed a chargeback with Visa. Avoid this company, extremely shady.

Source: Capterra
 

Jonathan

July 2017

July 2017

Amazing support

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Pros

Ease of use and user function to arrange data for customers. The support staff have been so supportive I ask them questions all the time and are just really happy to help with sometimes silly questions.

Cons

Could do with a little more customisation to represent data such as tiles and visual tools like a website builder would work great for the visual representation for pages. Though I feel knack could be set to bring on some awesome features later on.

Think knack could also have multiple object records within a list of data connected to the logged in user as big work arounds are needed for this at the moment

Source: GetApp
 

Mark

July 2017

July 2017

Great Low Code Solution

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I have been able to build multiple application to help run my business from CRMs to project management solutions. The builder is easy to use and has a lot of features. There is a job board if you need a larger application too. And the pricing model is excellent, much better than some of its competitors.

Pros

Power, capability and ease of use

Cons

Would like more form layout capabilities

Advice to Others

Does take some time to understand all of the features

Source: GetApp
 


June 2017

June 2017

Very Disappointed

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Pros

Look of the app is very nice. The "Builder" they have come up with is innovative, not your normal database building tool. It takes some getting used to. There are some limitations to it, that other databases don't have.

Cons

Very poor customer support, if you are on the lowest plan. They will not pick up the phone and call you, nor can you call them. They claim a response time of between 24 and 48 hours....not true. I am now having support requests unanswered for 4 days. Their blog and self-help support site are very poor. There is no main office or phone number, they all work from their homes across the US. Apparently, they don't have titles and they think it's funny to post pictures of themselves on their website with funny made up titles in the organization. This organization needs to grow up and get serious. I will terminate my plan with them and ask for a full refund if things don't improve dramatically in the next day or two.

Source: GetApp
 

Sunny from Paint Savvy
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

for custom app is worth a look

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Very powerful to customize for your specific need

It's not that easy to build without strong computer skills

I paid for knack to code ours but they no longer do that - they have a list of contractors you can hire to do custom work

Pros

Can be a build a system quite powerful

Cons

Wish would integrate w barcode scanner

Need to invest time to really learn the platform

Advice to Others

Be prepared to spend time or $$ to get your app up and running

Source: Capterra
 

John from Telarus Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Knack 2016

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Knack has been a useful product. I find it to be helpful to small and medium-sized clients who want a database without the high price tag.

Pros

Knack has a good user interface and is a lower price point for databases of this type. They have very good service and the online chat help is excellent.

Cons

I have found that we need developers to do work that I would not call high level but this assistance does ramp up the relatively low cost of the product. This happens with almost every database, but I was hoping Knack would be different.

Advice to Others

Good, solid investment and allows you to grow with it over time.

Source: Capterra
 

Jacob from Davis & Sanchez, Pllc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Geek candy for a middle-of-the-pack geek!

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What's geek candy? It's that little moment of excitement you got when you opened up that sweet lego set, or figured out your phone can do "talk to text." I'm a middle-of-the-pack kind of geek... better than some geeks and worse than equally as many. What's cool about Knack is that it can offer something for everyone. I have used it to give us much more insight into our business. We can track progress and make better decisions.

Pros

Knack is easy to use, they listen to their customers and the pricing structure is awesome.

Cons

The app layout through the UI is limited.

Advice to Others

Give it a try, especially if you are a middle-of-the-pack geek, you won't be disappointed.

Source: Capterra
 

Matthew

August 2016

August 2016

Great software now good for users in Europe.

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I use Knack to build my main business application. The interface and functionality is excellent and I have looked at all the alternatives at length. If you are not an IT person, then this really is the business. The tutorials are also good. The support team are responsive in the chat interface. During the two years I have been using the product there have been continuous upgrades which have been excellent.

Pros

Great intuitive interface, great software, fair pricing. Now that EU servers are available this makes it a great product for users like me who hold client data and need to comply with EU data privacy laws. I am already delighted with the product, but have seen a beta version of the new builder which in my view takes the produt from excellent to perfect. As a non-technical user (I am no more than a competent excel user) I had never thought I could build my own functioning application. With Knack, I can.

Cons

The standard support hours are based on the US working day so that means we in Europe have to wait. Having said that, if there is an emergency there is 24 hour response there. This is a minor niggle and I guess when Knack grows to dominate the world they will put more support on.

Advice to Others

Test it, buy it.

Source: GetApp
 

Robert from DataCove
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Best Database Platform Out There

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After listening to vendors with my company for weeks, I had enough. Every system that was pitched for our needs was either ugly, or inflexible, and not all that infrequently, both. I began my search for online database platform technology and quickly found Knack among a few other competitors. What set Knack apart was the appearance of the software. I am of the believe that a product is worthless if no one ever wants to look at it, and Knack stunned me. It was a clean, crisp, interactive set of user interfaces that quickly led to live database views. I set up the trial, and was sold.

Pros

Intuitive design! It just makes sense from the get-go, even if you have little understanding of relational databases, with a bit of light reading of Knack's thorough documentation, it's not difficult to get going.

Cons

Definitely the way the front end views of your database operate in a mobile device. Some of the feature's are basically unusable, and if your user's are going to use a mobile device, you really have to keep that in mind when developing the database's UIs or you can end up with a bit of a mess.

Advice to Others

You need to have some understanding of relational databases prior to taking on the challenge, unless you are looking for a challenge. If you are not interested in a challenge and need a deliverable met at an affordable price, check out Knack's builder network.

Source: Capterra
 

Mark from AppWeaverz.com
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Knack is fantastic

Ease-of-use

Functionality

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I've created a number of different applications with Knack and its been able to satisfy all of our use cases and be extensible where needed. Its been great to use and you can build web applications at a fraction of the cost it would normally be. There are great custom developers that can build entirely or help out with integrations as needed.

Pros

Powerful and yet easy to use. Extensible

Cons

Some of the features take some time to learn, have to invest some time up front getting to know what it can do.

Advice to Others

They have a builder network where you can post applications that you need built and get custom development or integrations done.

Source: Capterra
 

Jørgen from Umbra Produkter AS
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Reasonably priced and easy to use database software

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Using Knack for making a customized ERP for my business. Used for database, forms, checklists, timesheets, CRM, service dispatch and more.

Pros

Very simple and quick to create tables and connections. Good selection of functions. Reasonably priced. Good API and intergration with Zapier.

Cons

A few small bugs and some missing features. Could have been better interface for tablets and mobile devices.

Source: Capterra
 

Alisha from Productions by Gilad
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Exponential

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This is a power software that has expontial potential. As an operations manager it has been wonderful to build great applications for my team without the middle man or crazy cost. Somethings I try and other don't but it is always building on itself. I am looking forward to seeing the development from the software.

Pros

DIY... It has a learning curve but if you get excel you can figure this out! Which makes it easy for me to play with all my ideas.

Cons

It is still growing and does have some limitations but support has been great and they seem to listen to the needs of the customers.

Advice to Others

Pair it with Zapier. Makes for a great automated database system.

Source: GetApp
 

JC from S.Fl Waste
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2016

June 2016

Knack Makes It Easy To Build Business Apps

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Knack has allowed my company to build business apps for our everyday important task ,in a very easy and quick way.

Pros

The simplicity in building business apps and in a very affordable way.

Cons

Their really isn't anything negative about this company. It continues to grow and improve to be the best in their market.

Advice to Others

Give it a try and it won't disappoint.

Source: Capterra
 

Dagmar from Private
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Knack Review

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I need an online database system that provides intuitive design features, real database functionality and a user friendly GUI. In addition, I need a system that allows for the implementation of business rules and workflow.
Knack is the only system I could find that provides all of this at a very competitive price.

Pros

Database functionality, such as primary and foreign keys that actually work.

Cons

Interface and reports can be more design friendly without having to use CSS or Javascript.

Advice to Others

I think enhancing Reports will add a lot of value.

Source: Capterra
 

Han from Alura Group
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Knack helps us deliver great customer service

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This software has enabled my company to increase customer service by embedding databases in our website and thus allowing our customers to look up complicated information in an easy way.

Pros

Its easy of use (the team that build our databases are no experts at all!), and the fact we can embed the databases in our website.

Cons

To create a multi-level navigation menu with the current feature set, we need to apply some work arounds to make it do what we want.

Advice to Others

Give it a try. You'll like it.

Source: Capterra
 

Don from Shalley and Murray
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Knack is an Amazing Tool

Ease-of-use

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I found Knack when I was searching for a tool that would help me to build a simple cloud based lead tracking application for my small law firm (two lawyers) to use. I have a dabbler's technical background in the sense that I have fooled around with Microsoft Access and Visual Basic for Applications - not a particularly high level mind you - barely beyond Hello World stuff. Well, maybe a little beyond that. I was looking for a tool that would allow me to develop something in the cloud and boy did I find it with Knack. I didn't know that Knack existed, but it was exactly what I wanted to exist and I was blown away when I actually discovered that it in fact existed. I was familiar enough with relational databases through my limited experience with Access that I was able to pretty much immediately start using Knack. I had a rough version of the application I wanted to develop put together in a couple days really. (Not a huge feat, really since what I wanted was really pretty simple). But we used it every day and came to really rely on it. It has become absolutely a part of the business. The ability to have this cloud based application, available on our phones or wherever we have computer access has been incredible and the platform itself works like magic. I spent hours wrestling with Access in setting up subforms and reports and such and developing queries and all of that. Knack takes care of that sort of heavy lifting behind the scenes. From my experience with Access, I know that it really is heavy lifting too, which is why I appreciate it so much. I used to design my websites in Dreamweaver, but as the technical expertise required to build sites well started to increase well beyond my ability to use Dreamweaver, I discovered Squarespace. Squarespace for me was the answer to my prayers, because it gave me the freedom to create sites that were technically pretty sophisticated and modern but in a way that shielded me from the need to have the technical expertise to execute it well. Knack is like Squarespace in this way. In fact, since many people who design sites might have use for cloud based applications that Knack can provide, I would think that Knack and Squarespace ought to be able to find ways to work with each other. They both occupy the same sort of space - providing people without the increasingly sophisticated skills required to build nice things (websites or custom database applications) the ability to build those nice things.

Pros

I love the way it shields me from what I know to be complex and tricky issues involved in putting together an application built around a relational database. I know the agony of wrestling with figuring out how to do things with relational databases and it just makes me so happy to be able to create a wonderfully stable application that works in the cloud - without the torture of having to figure out why my SQL query isn't working as I thought it would, etc. It just works, and I am shielded from the coding. I don't have to know what a SQL query is. To me this is just plain magic.

Cons

Hard to come up with something I am not really happy about with it. I guess everything could be improved with more features and options and such, but I see that as mostly window dressing. The guts of this thing are amazing. I'm sure the future will see more features and more ways to style the applications and such, but the magic is built in now.

Source: Capterra
 

Phil from Gardens in the City
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Easy way to get mobile access to a cloud database.

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We're a small landscaping company. We use knack so our crews can look up their client calls for the day on the go. We also use it for crew timesheets.

Pros

Great mobile access/interface.

Cons

We wish we had fuller access to the underlying database. The existing interface is acceptable, but it would be nice to have full SQL query access for power users.

Source: Capterra
 

Mike from Credda
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2015

November 2015

Super easy and fast

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I was looking for an cloud based application that could allow me to build a database in the cloud and present that data securely to users over the web for viewing and editing. I tried out Caspio, Ragic, Airtable and AgileApps also during the process of picking an application.

The only other provider that I like was Caspio- they have a ton of features and can be used fairly easily to build business apps. However, Knack won the day based on the fact that it is more intuitive to figure out (I needed very little help), super fast to edit and view the results and capable of doing so much.

I built my first app in ~ 2 hours. I couldn't change it so that each user could edit their own data, but not the data of other users. Knack customer service helped me with process using just email- that is how easy it is. I could understand their emails and make adjustments.

I am confident I could built a new app in less than a day- even if moderately difficult.

Pros

Super easy to get going (it is the most intuitive interface).
Price by number of apps instead of by user works well with our company.
Powerful features including, for instance, users logging in by their Google+ or Facebook profile (single sign on).
I have not run into any bugs.

Cons

You can't adjust the presentation layer (the website) as much as, say, Caspio. You can change some things like colors and basic layout, but most of the CSS is fixed.
Their formulas are very weak. They only allow basic functions, especially for manipulating text. For formulas, I found Airtable to be much better.

Source: GetApp