Knack Software


 

Knack is cloud-based database management portal software that allows companies to build online databases that can be accessed remotely. Key features include an application builder, customization tools, reporting and analytics, an open API and payment processing.

Knack enables users to build their own workflow solutions or use customizable templates available within the software. It has a variety of templates including a customer portal, job portal, inventory manager, donations manager, customer relationship manager, project manager, events calendar, job listing, product catalog and more. Users can add forms, maps, tables, e-commerce features, calendars and searches to their portal.

Monthly pricing plans are available. Support is offered through email, chat, over the phone, via Skype and through a support portal.

 

Knack - Records
 
  • Knack - Records
    Records
  • Knack - Reports
    Reports
  • Knack - Customize reports
    Customize reports
Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of Knack

 

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Software Advice Reviews (2)
More Reviews (32)

Showing 1-2 of 2

harmandeep singh from New York University
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Knack it up!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Super easy to get going (it is the most intuitive interface). Price by number of apps instead of by user works well with our company. Powerful features including, for instance, users logging in by their Google+ or Facebook profile (single sign on). I have not run into any bugs.

Cons

You can't adjust the presentation layer (the website) as much as, say, Caspio. You can change some things like colors and basic layout, but most of the CSS is fixed. Their formulas are very weak. They only allow basic functions, especially for manipulating text. For formulas, I found Airtable to be much better.

Review Source
 
 

Bethany from Self-Employed / Real Estate
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Overall quite impressed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Once you've got everything figured out (specifically linking different objects) it's very easy to use. There are quite a few useful features.

Cons

Sometimes the software is glitchy when it comes to importing .csv documents. Things won't load and then you'll have to restart the whole process.

Review Source
 
 
 
Showing 1-20 of 32

Derek from Tiger Construction, ltd

May 2018

May 2018

Great. Knack did exactly what I wanted.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allowed me to easily customize a website to allow multiple users to enter information without having a pay account.

Cons

You have to program yourself. I'm not the most technical person so this takes some time. Only training will help.

Review Source: Capterra
 

Holly from Rush Soccer
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Just what I needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is Everything I need from a database & simple interface builder. I took a long time evaluating existing products for my business programs to no avail, and decided I needed custom solutions. As a nonprofit I know we couldn't afford paying someone to do it so I took it upon myself to research options & move forward. Knack was my first intro to "no code" cloud app builder and I love it. I check around every 6 months or so to see what competition is out there, I've yet to find anything I enjoy using quite as much.

Cons

That apps cannot integrate / stay in sync. It's going to take a lot of extra work to integrate all my company's apps, as it is not feasible for all our programs / branches to use one app, and some information needs to be in sync across all apps. I just know by the time I've finally done it, they will have built in the feature / option...

Review Source: GetApp
 


March 2018

March 2018

Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to customize databases; real-time updates; many template options to choose from; customer service is excellent. I've used this several times for an annual holiday website. Our users were so impressed and became repeat donors.

Cons

customer service agent and his staff were very helpful as I extensively redesigned a template to serve our varied needs. I have been very satisfied and think the only confusion I ran into is customized differences between mobile and website versions.

Review Source: Capterra
 

Daniel from Summit Retreats

September 2017

September 2017

Not worth it. There are better solutions out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I didn't find it helpful.

Pros

It is relatively easy to use, otherwise I didn't notice anything outstanding, anything what would be worth mentioning here.

Cons

I found it very limiting as it can handle only very basic tasks. I also didn't like that there is no mobile application. The way it displays on mobile device is very clumsy. Customer support is so so.

Review Source: Capterra
 

Maxwell from Heyday
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Customizable features for our Spa's client records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased communication between staff and clients, accurate record keeping for all clients, and for all staff to access!

Pros

How customizable it is to our ever changing needs as the company grows and changes! We are able to access it on multiple devices at once, and have different log ins for each employee!

Cons

Have experienced software shutdowns that have slowed business, not always able to do what we need, but there is usually a work-around!

Review Source: Capterra
 

Lee from IIG
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Absolutely terrible, worst customer service I have experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

Absolutely terrible customer service. I signed up, spent 2 days making an app, then the builder completely froze. I tried 5 computers, all different browsers, as soon as you log in it give a spinning gear and freezes. Knack support said it's because I'm using Chrome and that Chrome is bad at handling memory (even though I told them I tried IE, Edge, Safari, on 5 machines). Then today, I spent 3 hours making an app and doing email templates. I go get a drink, come back, it's COMPLETELY GONE. I contact their support, they said their backups failed and they don't have one, and that they confirmed I DID have an app, but that it's no longer there. They said even though I just signed up 2 days ago, they don't do refunds, but that I'm welcome to cancel my service in their portal. I canceled it and filed a chargeback with Visa. Avoid this company, extremely shady.

Review Source: Capterra

  Response: Knack, Knack

Date: August 2017

August 2017

 

Of course when there's any chance of work being lost we take that very seriously and launch a full internal investigation. We had mentioned that a refund was possible but we needed to get more details. This is something we had never seen before and needed to confirm exactly what may have happened. Unfortunately Lee deleted his account before we could complete our investigation and resolve this issue to everyone's satisfaction. This all happened within the span of a few hours.

 

Jonathan

July 2017

July 2017

Amazing support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and user function to arrange data for customers. The support staff have been so supportive I ask them questions all the time and are just really happy to help with sometimes silly questions.

Cons

Could do with a little more customisation to represent data such as tiles and visual tools like a website builder would work great for the visual representation for pages. Though I feel knack could be set to bring on some awesome features later on.

Think knack could also have multiple object records within a list of data connected to the logged in user as big work arounds are needed for this at the moment

Review Source: GetApp
 

Mark

July 2017

July 2017

Great Low Code Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been able to build multiple application to help run my business from CRMs to project management solutions. The builder is easy to use and has a lot of features. There is a job board if you need a larger application too. And the pricing model is excellent, much better than some of its competitors.

Pros

Power, capability and ease of use

Cons

Would like more form layout capabilities

Advice to Others

Does take some time to understand all of the features

Review Source: GetApp
 


June 2017

June 2017

Very Disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Look of the app is very nice. The "Builder" they have come up with is innovative, not your normal database building tool. It takes some getting used to. There are some limitations to it, that other databases don't have.

Cons

Very poor customer support, if you are on the lowest plan. They will not pick up the phone and call you, nor can you call them. They claim a response time of between 24 and 48 hours....not true. I am now having support requests unanswered for 4 days. Their blog and self-help support site are very poor. There is no main office or phone number, they all work from their homes across the US. Apparently, they don't have titles and they think it's funny to post pictures of themselves on their website with funny made up titles in the organization. This organization needs to grow up and get serious. I will terminate my plan with them and ask for a full refund if things don't improve dramatically in the next day or two.

Review Source: GetApp
 

Sunny from Paint Savvy
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

for custom app is worth a look

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very powerful to customize for your specific need

It's not that easy to build without strong computer skills

I paid for knack to code ours but they no longer do that - they have a list of contractors you can hire to do custom work

Pros

Can be a build a system quite powerful

Cons

Wish would integrate w barcode scanner

Need to invest time to really learn the platform

Advice to Others

Be prepared to spend time or $$ to get your app up and running

Review Source: Capterra
 

John from Telarus Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Knack 2016

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Knack has been a useful product. I find it to be helpful to small and medium-sized clients who want a database without the high price tag.

Pros

Knack has a good user interface and is a lower price point for databases of this type. They have very good service and the online chat help is excellent.

Cons

I have found that we need developers to do work that I would not call high level but this assistance does ramp up the relatively low cost of the product. This happens with almost every database, but I was hoping Knack would be different.

Advice to Others

Good, solid investment and allows you to grow with it over time.

Review Source: Capterra
 

Jacob from Davis & Sanchez, Pllc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Geek candy for a middle-of-the-pack geek!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

What's geek candy? It's that little moment of excitement you got when you opened up that sweet lego set, or figured out your phone can do "talk to text." I'm a middle-of-the-pack kind of geek... better than some geeks and worse than equally as many. What's cool about Knack is that it can offer something for everyone. I have used it to give us much more insight into our business. We can track progress and make better decisions.

Pros

Knack is easy to use, they listen to their customers and the pricing structure is awesome.

Cons

The app layout through the UI is limited.

Advice to Others

Give it a try, especially if you are a middle-of-the-pack geek, you won't be disappointed.

Review Source: Capterra
 

Matthew

August 2016

August 2016

Great software now good for users in Europe.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use Knack to build my main business application. The interface and functionality is excellent and I have looked at all the alternatives at length. If you are not an IT person, then this really is the business. The tutorials are also good. The support team are responsive in the chat interface. During the two years I have been using the product there have been continuous upgrades which have been excellent.

Pros

Great intuitive interface, great software, fair pricing. Now that EU servers are available this makes it a great product for users like me who hold client data and need to comply with EU data privacy laws. I am already delighted with the product, but have seen a beta version of the new builder which in my view takes the produt from excellent to perfect. As a non-technical user (I am no more than a competent excel user) I had never thought I could build my own functioning application. With Knack, I can.

Cons

The standard support hours are based on the US working day so that means we in Europe have to wait. Having said that, if there is an emergency there is 24 hour response there. This is a minor niggle and I guess when Knack grows to dominate the world they will put more support on.

Advice to Others

Test it, buy it.

Review Source: GetApp
 

Robert from DataCove
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Best Database Platform Out There

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After listening to vendors with my company for weeks, I had enough. Every system that was pitched for our needs was either ugly, or inflexible, and not all that infrequently, both. I began my search for online database platform technology and quickly found Knack among a few other competitors. What set Knack apart was the appearance of the software. I am of the believe that a product is worthless if no one ever wants to look at it, and Knack stunned me. It was a clean, crisp, interactive set of user interfaces that quickly led to live database views. I set up the trial, and was sold.

Pros

Intuitive design! It just makes sense from the get-go, even if you have little understanding of relational databases, with a bit of light reading of Knack's thorough documentation, it's not difficult to get going.

Cons

Definitely the way the front end views of your database operate in a mobile device. Some of the feature's are basically unusable, and if your user's are going to use a mobile device, you really have to keep that in mind when developing the database's UIs or you can end up with a bit of a mess.

Advice to Others

You need to have some understanding of relational databases prior to taking on the challenge, unless you are looking for a challenge. If you are not interested in a challenge and need a deliverable met at an affordable price, check out Knack's builder network.

Review Source: Capterra
 

Mark from AppWeaverz.com
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Knack is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've created a number of different applications with Knack and its been able to satisfy all of our use cases and be extensible where needed. Its been great to use and you can build web applications at a fraction of the cost it would normally be. There are great custom developers that can build entirely or help out with integrations as needed.

Pros

Powerful and yet easy to use. Extensible

Cons

Some of the features take some time to learn, have to invest some time up front getting to know what it can do.

Advice to Others

They have a builder network where you can post applications that you need built and get custom development or integrations done.

Review Source: Capterra
 

Jørgen from Umbra Produkter AS
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Reasonably priced and easy to use database software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Knack for making a customized ERP for my business. Used for database, forms, checklists, timesheets, CRM, service dispatch and more.

Pros

Very simple and quick to create tables and connections. Good selection of functions. Reasonably priced. Good API and intergration with Zapier.

Cons

A few small bugs and some missing features. Could have been better interface for tablets and mobile devices.

Review Source: Capterra
 

Alisha from Productions by Gilad
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Exponential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a power software that has expontial potential. As an operations manager it has been wonderful to build great applications for my team without the middle man or crazy cost. Somethings I try and other don't but it is always building on itself. I am looking forward to seeing the development from the software.

Pros

DIY... It has a learning curve but if you get excel you can figure this out! Which makes it easy for me to play with all my ideas.

Cons

It is still growing and does have some limitations but support has been great and they seem to listen to the needs of the customers.

Advice to Others

Pair it with Zapier. Makes for a great automated database system.

Review Source: GetApp
 

JC from S.Fl Waste
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2016

June 2016

Knack Makes It Easy To Build Business Apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Knack has allowed my company to build business apps for our everyday important task ,in a very easy and quick way.

Pros

The simplicity in building business apps and in a very affordable way.

Cons

Their really isn't anything negative about this company. It continues to grow and improve to be the best in their market.

Advice to Others

Give it a try and it won't disappoint.

Review Source: Capterra
 

Dagmar from Private
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Knack Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I need an online database system that provides intuitive design features, real database functionality and a user friendly GUI. In addition, I need a system that allows for the implementation of business rules and workflow.
Knack is the only system I could find that provides all of this at a very competitive price.

Pros

Database functionality, such as primary and foreign keys that actually work.

Cons

Interface and reports can be more design friendly without having to use CSS or Javascript.

Advice to Others

I think enhancing Reports will add a lot of value.

Review Source: Capterra
 

Han from Alura Group
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Knack helps us deliver great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has enabled my company to increase customer service by embedding databases in our website and thus allowing our customers to look up complicated information in an easy way.

Pros

Its easy of use (the team that build our databases are no experts at all!), and the fact we can embed the databases in our website.

Cons

To create a multi-level navigation menu with the current feature set, we need to apply some work arounds to make it do what we want.

Advice to Others

Give it a try. You'll like it.

Review Source: Capterra