Finding software can be overwhelming. Software Advice has helped many businesses find the right portal software to tailor software experiences to different users and streamline communication.

Showing 1-20 of 73 products

Jahia

Jahia DXP is a cloud-based platform that helps businesses monitor customers’ experiences and provide personalized content accordingly. Professionals can use the built-in CMS solution, jContent, to create, store, manage and share e... Read more

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Zoho Creator

Zoho Creator is a cloud-based database solution that helps organizations create customized applications, automate processes and store application data. The solution enables professionals to access data from remote locations using ... Read more

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Boardable

Boardable is a cloud-based membership management solution for small to midsize nonprofit organizations. Key features include collaboration, document management, scheduling and member input. Boardable enables users to customiz... Read more

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IC Source

IC Source is a cloud-based and on-premise solution designed to help businesses manage internal communications through content sharing, employee connectivity, collaboration and networking. Key features include knowledgebase managem... Read more

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OnBoard

Capterra's Ease of Use Badge Winner for Board Management Software, OnBoard is virtual meeting management with a complete suite of tools to make smarter decisions, remotely, in real-time. Now more than ever, you need board & leader... Read more

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Noodle

Noodle is a hybrid social intranet solution that can either be deployed in the cloud or hosted on local servers. It is designed for communication, collaboration and sharing resources within teams. Noodle allows employees to c... Read more

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Huddle

Huddle is a cloud-based project management solution that help project teams in businesses across various industry verticals to manage different components of projects and collaborate with other team members. Key features include f... Read more

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vcita

vcita is a cloud-based customer relationship management (CRM) solution for small businesses. Entrepreneurs and business owners can manage their client engagements from any device from anywhere. It enables organizations to dri... Read more

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Jostle

Jostle is a cloud-based collaboration and social networking solution that helps businesses share news, align teams, invite participants, and recognize contributions. The platform allows employees to discuss topics and share their ... Read more

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Bloomfire

Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and social... Read more

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Happeo

Happeo is an intranet software focused on improving internal communications. It integrates exclusively with G Suite and provides users with content management capabilities, employee engagement analytics, permission management and ... Read more

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Onehub

Onehub is a cloud-based collaboration tool and virtual data room that helps users securely store and share their business files. It can be customized to meet users' specific requirements and custom branding needs. Onehub offe... Read more

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GreenOrbit

GreenOrbit is an intranet solution. It connects an organization’s employees – allowing them to manage documents, control workflows, share content and collaborate in real time. Using a drag-and-drop CMS, users can create pages... Read more

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Claromentis

Claromentis offers cloud-based intranet software for small and midsize businesses. The solution includes corporate social networking and collaboration tools, as well as document management. It offers a drag-and-drop editor tool wi... Read more

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Hub

The Hub is a cloud-based intranet solution and client portal. It provides large and midsize businesses with a platform to collaborate and share information. The Hub offers company branding and customization and helps connect emplo... Read more

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Workvivo

Workvivo is a new breed of employee communication platform beautifully designed to bring remote teams together and help companies easily connect, engage, and update their employees, wherever they from, in ways that traditional too... Read more

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MangoApps

MangoApps offers digital workplace solutions that combine intranet, collaboration, messaging, learning and 50+ built-in integrations. With an employee platform at its core, MangoApps is suitable for midsize to large organizations ... Read more

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SilverBlaze Customer Portal

Capricorn is a self-service web portal solution that integrates billing, online payments, customer history and consumption information into a single web portal. The solution provides customers with self-help tools to manage utilit... Read more

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Bonzai Intranet

Bonzai Intranet is a cloud-based intranet-in-a-box for SharePoint and Office 365. Bonzai helps companies improve the productivity of every team member with an affordable digital workplace that enables communication, collaboration,... Read more

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Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, ... Read more

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Buyers guide


Last Updated: May 14, 2021

Your business doesn’t operate in a bubble, so why should your business software? Depending on who you ask, different parties related to your organization are going to have drastically different needs with regards to your internal systems and information.

For example, if you have an ad agency on retainer, they need easy access to your marketing materials. Your distributors, on the other hand, need to be able to look up important product information at a moment’s notice. Employees need a comprehensive intranet to collaborate and direct themselves to various applications, while customers require a more tailored interface to do things like create an online account and submit support tickets.

If you’re having trouble curating the online experience for different user groups, consider investing in portal software. These applications can help you customize the “entryway” to your enterprise business systems.

In this Buyer’s Guide, you’ll learn what portal software is, common functionality, pricing information and more.

Let’s get started:

What Is Portal Software?
Common Functionality of Portal Software Systems
Benefits of Portal Software
How Much Does Portal Software Cost?
Additional Portal Software Resources

What Is Portal Software?

Portal software allows companies to customize the digital gateway through which different types of users access enterprise software systems. If first impressions matter (and they do), portal software helps your business make a great one on employees, customers, business partners and more.

Portal software is somewhat of a catch-all term for a variety of different software systems that cater to the needs of different end users. Here are some common examples:

  • Employee portals, or intranets, allow workers to share and discuss information, read company announcements and log into different internal business applications.
  • Customer portals allow patrons to create an online account, search through your knowledge base, pay bills and submit service requests.
  • Client portals allow external users to securely access internal digital files, information and tools.
  • Patient portals are designed for medical practices so patients can log in and perform tasks related to scheduling, billing and more.
  • Board portals or board management software helps businesses with all aspects of corporate governance such as scheduling, content sharing, and other features.
  • Web portal software helps businesses collate information from multiple sources together to provide employees, customers and suppliers with a single access point to all information.
Company intranet in MyHub

 

Company intranet in MyHub

 

Portal software is somewhat of a catch-all term for a variety of different software systems that cater to the needs of different end users. Here are some common examples:

  • Employee portals, or intranets, allow workers to share and discuss information, read company announcements and log into different internal business applications.
  • Customer portals allow patrons to create an online account, search through your knowledge base, pay bills and submit service requests.
  • Client portals allow external users to securely access internal digital files, information and tools.
  • Patient portals are designed for medical practices so patients can log in and perform tasks related to scheduling, billing and more.
  • Board portals or board management software helps businesses with all aspects of corporate governance such as scheduling, content sharing, and other features.

Common Functionality of Portal Software Systems

Though web portal software can have wildly different functionality depending on the intended end user, there are a number of common core features that tie these systems together:

Software integration Integrate with other internal software systems (ERP, EMR, CRM) so users can access necessary functions securely through the portal.
Single sign on (SSO) Users create a unique login and password to access a number of separate platforms at once.
System directory Point users in the right direction for different business applications and functions.
Custom user permissions Group users together and control the information and tools that each group can access.

Benefits of Portal Software

When implemented properly, portal software can offer a slew of benefits to different organizations. If you’re having trouble convincing higher-ups to invest in a dedicated web portal system, consider throwing these benefits in your business case:

  • Portal software saves precious time. According to a 2016 survey by Adobe, white-collar workers in the U.S. spend an average of 4.1 hours a day reading and answering emails. If you’re constantly emailing back-and-forth with customers or business partners, portal software can alleviate a lot of this workload by empowering users to find information or troubleshoot issues themselves.
  • Portal software improves business relations. Self-service doesn’t just benefit internal users. In a Software Advice survey, we found almost three-quarters of customers first search for answers online when they encounter a problem. Another survey by ZenDesk adds that two-thirds of customers prefer self-service over speaking to a company representative. Implementing self-service capabilities through portal software can let customers, clients, employees and more solve problems using their preferred method. This can eliminate inconveniences and improve relations.

What Consumers Do First When They Have Questions for a Company

Source: How a Customer Self-Service Portal Improves Customer Experience
Source: How a Customer Self-Service Portal Improves Customer Experience
  • Portal software strengthens security. Handing external users access to sensitive internal materials is always a scary proposition, and user permissions preset in central business systems aren’t always up to the task of alleviating fears. Often times, these permissions can be too lax (giving users access to capabilities/information they shouldn’t have) or too restrictive (not allowing end users to do what they need). With portal software, companies get more options with regards to user access in order to better customize permissions for different groups and strengthen security.

How Much Does Portal Software Cost?

How much a specific portal software system costs and how often your business has to make payments depends on your preferred method of deployment. There are generally two different types of deployment models for portal software with different pricing structures:

  • With an on-premise deployment, you pay one large fee upfront to host the software on your own servers. Portal software vendors typically offer different pricing tiers depending on how many users you’ll need (one tier for 2,000 users, one for 5,000, etc.). This upfront fee can range anywhere from $10,000 to more than $100,000.
  • With a software-as-a-service (SaaS) deployment, you pay a month-to-month subscription fee for the vendor to host the software on their own servers for you to access via a web browser. In this model, the subscription fee is often based on each individual user your system has and can range from $5 to $15+ per user per month.

There may be other costs associated with your portal software as well, for things like setup, training or support. It’s important to note, however, that neither deployment option is necessarily better or cheaper than the other in most cases. Our Total Cost of Ownership Calculator shows that costs for each option tend to equal out over time.

Additional Portal Software Resources

The information found in the Buyer’s Guide is just a starting point. If you want to learn more about portal software, here are a few resources that can help:

  • Find out what the best patient portals have in common. If you’re a medical practice overwhelmed by patient portal options, this helpful article talks about top features, implementation tips and more.
  • Learn how portal software can improve the customer experience. We’ve barely skimmed the surface on how portal software can benefit your customers. This in-depth article goes into more detail on how these systems are crucial to the online customer experience.