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Jahia

Jahia is a cloud-based platform that helps businesses monitor customers’ experiences and provide personalized content accordingly. Professionals can use the built-in CMS solution, jContent, to create, store, manage and share enter...Read more about Jahia

OnBoard

Now available: Microsoft 365 Integration. As the most reviewed solution on Capterra and the G2 category leader in Board Management, OnBoard offers a simple, secure, and effective way to run board meetings. With OnBoard, you can...Read more about OnBoard

Onehub

Onehub is a cloud-based collaboration tool and virtual data room that helps users securely store and share their business files. It can be customized to meet users' specific requirements and custom branding needs. Onehub offe...Read more about Onehub

BoardPro

**AWARDED CAPTERRA BEST VALUE 2020 - BOARD MANAGEMENT SOFTWARE** BoardPro is a cloud-based board management platform to manage board workflows, daily enterprise functions and documentation. It caters to nonprofits and small to m...Read more about BoardPro

vcita

vcita is a cloud-based, all-in-one business management solution designed especially for service-based micro and small businesses. Entrepreneurs and small business owners from different industries use vcita to manage their time, mo...Read more about vcita

iDeals Board

iDeals Board is a powerful board meeting management and portal software that provides businesses with an efficient and pragmatic way of organizing and running meetings. With this solution, corporate secretaries can enjoy a more e...Read more about iDeals Board

5.0 (2 reviews)

Computershare BoardWorks

Via a simple, user-friendly software, Computershare's BoardWorks board portal enables you to manage your board obligations more successfully and effectively. BoardWorks enables seamless communication and collaboration between your...Read more about Computershare BoardWorks

4.1 (7 reviews)

Nasdaq Boardvantage

Nasdaq Boardvantage® is a board portal that helps companies of all sizes work better. Purpose-built to optimize the entire workflow of meetings, it is user-friendly and offers the resources of a global brand that is at the forefr...Read more about Nasdaq Boardvantage

MangoApps

MangoApps is a unified employee experience platform that combines intranet, training, teamwork, and content management into a single dashboard and workspace. Our user-friendly, infinitely customizable approach fits into the way yo...Read more about MangoApps

SilverBlaze Customer Portal

The Silverblaze Customer Portal is a self-service web portal solution that integrates billing, online payments, customer history and consumption information into a single web portal. The solution provides customers with self-help ...Read more about SilverBlaze Customer Portal

hubley

hubley — your friendly intranet transformers. hubley turn so-so intranets into powerhouse communication machines. Connect all your employees to the news and resources they need when they need them....Read more about hubley

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INControl

INControl automates management decisions and workflows, enabling staff to work faster and error-free while implementing best practices. INControl enhances communication and present you with powerful business intelligence reports. ...Read more about INControl

Intranet Connections

Intranet Connections is a cloud-based and on-premise intranet solution designed to help businesses manage employee experiences through collaboration, better internal communications, and productivity improvements. Key features incl...Read more about Intranet Connections

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Magentrix

Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that ma...Read more about Magentrix

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Impartner PRM

At Impartner, our business is helping you grow yours. Our Partner Relationship Management (PRM) and Partner Marketing Automation (PMA) solutions help companies accelerate revenue and profitability through their indirect sales cha...Read more about Impartner PRM

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Quip

Quip is a cloud-based project management and task collaboration solution that help users work together and communicate without emails. Users can create and edit spreadsheets, documents and checklists in the system, and team member...Read more about Quip

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Happeo

Happeo is an intranet software focused on improving internal communications. It integrates exclusively with G Suite and provides users with content management capabilities, employee engagement analytics, permission management and ...Read more about Happeo

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Allbound

Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels that include resellers, distributors, VARs, agents, dealers, OEMs, ISVs and systems integrators. With Allbound...Read more about Allbound

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ThoughtFarmer

ThoughtFarmer’s intranet software is designed to help teams manage knowledge, streamline communications, and improve employee engagement. With ThoughtFarmer, company’s around the world and across industries can: - Collect, find,...Read more about ThoughtFarmer

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iCompass

iCompass is a cloud-based suite designed to help local governments of any size streamline meetings using collaboration tools and provide citizens with information about their community. Key features include content management, fil...Read more about iCompass

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Buyers Guide

Last Updated: November 21, 2023

Your business doesn’t operate in a bubble, so why should your business software? Depending on who you ask, different parties related to your organization are going to have drastically different needs with regards to your internal systems and information.

For example, if you have an ad agency on retainer, they need easy access to your marketing materials. Your distributors, on the other hand, need to be able to look up important product information at a moment’s notice. Employees need a comprehensive intranet to collaborate and direct themselves to various applications, while customers require a more tailored interface to do things like create an online account and submit support tickets.

If you’re having trouble curating the online experience for different user groups, consider investing in portal software. These applications can help you customize the “entryway” to your enterprise business systems.

In this Buyer’s Guide, you’ll learn what portal software is, common functionality, pricing information and more.

Let’s get started:

What Is Portal Software?

Common Functionality of Portal Software Systems

Benefits of Portal Software

How Much Does Portal Software Cost?

Additional Portal Software Resources

What Is Portal Software?

Portal software allows companies to customize the digital gateway through which different types of users access enterprise software systems. If first impressions matter (and they do), portal software helps your business make a great one on employees, customers, business partners and more.

Portal software is somewhat of a catch-all term for a variety of different software systems that cater to the needs of different end users. Here are some common examples:

  • Employee portals, or intranets, allow workers to share and discuss information, read company announcements and log into different internal business applications.

  • Customer portals allow patrons to create an online account, search through your knowledge base, pay bills and submit service requests.

  • Client portals allow external users to securely access internal digital files, information and tools.

  • Patient portals are designed for medical practices so patients can log in and perform tasks related to scheduling, billing and more.

  • Board portals or board management software helps businesses with all aspects of corporate governance such as scheduling, content sharing, and other features.

  • Web portal software helps businesses collate information from multiple sources together to provide employees, customers and suppliers with a single access point to all information.

Company-intranet-in-MyHub

Company intranet in MyHub

Portal software is somewhat of a catch-all term for a variety of different software systems that cater to the needs of different end users. Here are some common examples:

  • Employee portals, or intranets, allow workers to share and discuss information, read company announcements and log into different internal business applications.

  • Customer portals allow patrons to create an online account, search through your knowledge base, pay bills and submit service requests.

  • Client portals allow external users to securely access internal digital files, information and tools.

  • Patient portals are designed for medical practices so patients can log in and perform tasks related to scheduling, billing and more.

  • Board portals or board management software helps businesses with all aspects of corporate governance such as scheduling, content sharing, and other features.

Common Functionality of Portal Software Systems

Though web portal software can have wildly different functionality depending on the intended end user, there are a number of common core features that tie these systems together:

Software integration

Integrate with other internal software systems (ERP, EMR, CRM) so users can access necessary functions securely through the portal.

Single sign on (SSO)

Users create a unique login and password to access a number of separate platforms at once.

System directory

Point users in the right direction for different business applications and functions.

Custom user permissions

Group users together and control the information and tools that each group can access.

Benefits of Portal Software

When implemented properly, portal software can offer a slew of benefits to different organizations. If you’re having trouble convincing higher-ups to invest in a dedicated web portal system, consider throwing these benefits in your business case:

  • Portal software saves precious time. According to a 2016 survey by Adobe, white-collar workers in the U.S. spend an average of 4.1 hours a day reading and answering emails. If you’re constantly emailing back-and-forth with customers or business partners, portal software can alleviate a lot of this workload by empowering users to find information or troubleshoot issues themselves.

  • Portal software improves business relations. Self-service doesn’t just benefit internal users. In a Software Advice survey, we found almost three-quarters of customers first search for answers online when they encounter a problem. Another survey by ZenDesk adds that two-thirds of customers prefer self-service over speaking to a company representative. Implementing self-service capabilities through portal software can let customers, clients, employees and more solve problems using their preferred method. This can eliminate inconveniences and improve relations.

What Consumers Do First When They Have Questions for a Company

Source:-How-a-Customer-Self-Service-Portal-Improves-Customer-Experience

Source: How a Customer Self-Service Portal Improves Customer Experience

  • Portal software strengthens security. Handing external users access to sensitive internal materials is always a scary proposition, and user permissions preset in central business systems aren’t always up to the task of alleviating fears. Often times, these permissions can be too lax (giving users access to capabilities/information they shouldn’t have) or too restrictive (not allowing end users to do what they need). With portal software, companies get more options with regards to user access in order to better customize permissions for different groups and strengthen security.

How Much Does Portal Software Cost?

How much a specific portal software system costs and how often your business has to make payments depends on your preferred method of deployment. There are generally two different types of deployment models for portal software with different pricing structures:

  • With an on-premise deployment, you pay one large fee upfront to host the software on your own servers. Portal software vendors typically offer different pricing tiers depending on how many users you’ll need (one tier for 2,000 users, one for 5,000, etc.). This upfront fee can range anywhere from $10,000 to more than $100,000.

  • With a software-as-a-service (SaaS) deployment, you pay a month-to-month subscription fee for the vendor to host the software on their own servers for you to access via a web browser. In this model, the subscription fee is often based on each individual user your system has and can range from $5 to $15+ per user per month.

There may be other costs associated with your portal software as well, for things like setup, training or support. It’s important to note, however, that neither deployment option is necessarily better or cheaper than the other in most cases.

Additional Portal Software Resources

The information found in the Buyer’s Guide is just a starting point. If you want to learn more about portal software, here are a few resources that can help:

  • Find out what the best patient portals have in common. If you’re a medical practice overwhelmed by patient portal options, this helpful article talks about top features, implementation tips and more.

  • Learn how portal software can improve the customer experience. We’ve barely skimmed the surface on how portal software can benefit your customers. This in-depth article goes into more detail on how these systems are crucial to the online customer experience.