An Onsemble Ambassador

The overall experience has been amazing as indicated above. But the lion share of my praise goes to the Implementation Manager. Without her I highly doubt that our Portal would have launched or without a doubt significantly delayed. Her knowledge base of the Onsemble platform and her attention to detail is astounding. As much as I get praised for creating an immersive Intranet, I know it's partly due to her support. She's an asset to the Passageways Organization...and to our team. The support team is nothing like I have ever experienced. Their response time and follow through is indeed a standard for the industry of IT support, this deserves 100% not 99% satisfaction.

Pros

Wow!... I can spend literally hours writing about my extreme satisfaction with the team and the software. It has allowed our organization to experience another level of engagement with our staff. The ease of use and the drag and drop design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!

Cons

A missing mobile platform and the non responsiveness to different screens for the desktops version.

Fostering team info and collaboration

OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it!

Pros

We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.

Cons

One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.

Easy to build & use

Always quick to reply and extremely helpful; I've never had a bad interaction with anyone on the team.

Pros

Very easy to use and create; after signing on I had the software built and implemented with our team in less than a month.

Cons

Some features are available require more setup/are sometimes not available for all users; eg they have a helpdesk feature that sends emails to the IT helpdesk, but no one was ever able to install it for us.

Can be both functional and beautiful, with assistance.

[SENSITIVE CONTENT HIDDEN] really saved us through implementation. There's so much to learn with the portal and she holds all of that knowledge in her head and was gracious enough to share it with us through countless meetings.

Pros

I love the abundance of modules that we can use that streamlines processes. We've implemented help desks throughout many departments in our organization which has helped speed up requests and allow the ability to track tickets. And, when it doubt, it's nice to have the PTE island to be able to customize how we wish.

Cons

Our organization cares a lot about things looking nice - and unfortunately, the drag & drop functionality doesn't inherently look 'pretty' without a bit of work. We had to do a few workarounds to get the site to be responsive and oftentimes need to pop into the HTML code, which many average users aren't familiar with. Also, the calendar doesn't work well for signing up for events like volunteer opportunities and is extremely difficult to report on. I've already submitted a feature enhancement request for this.

Passageways Employee Intranet

OnSemble has been a great one stop shop resource for our staff. Weve streamlined several processes and reduced the amount of email received. Its created a fun environment for our staff.

Pros

Continual updates. Weve been using Passageways for a long time but hadnt kept up with upgrades. Upon relaunch, we were happy to be able to take advantage of many enhancements that have been provided along the way.

Cons

There are things that could be streamlined with building tools and roles/permissions. Sometimes, the site is buggy.