OnSemble Software

An Onsemble Ambassador

The overall experience has been amazing as indicated above. But the lion share of my praise goes to the Implementation Manager. Without her I highly doubt that our Portal would have launched or without a doubt significantly delayed. Her knowledge base of the Onsemble platform and her attention to detail is astounding. As much as I get praised for creating an immersive Intranet, I know it's partly due to her support. She's an asset to the Passageways Organization...and to our team. The support team is nothing like I have ever experienced. Their response time and follow through is indeed a standard for the industry of IT support, this deserves 100% not 99% satisfaction.

Pros

Wow!... I can spend literally hours writing about my extreme satisfaction with the team and the software.
It has allowed our organization to experience another level of engagement with our staff. The ease of use and the “drag and drop” design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!

Cons

A missing mobile platform and the non responsiveness to different screens for the desktops version.

Great Product and Support

OnSemble is replacing our exiting .asp designed intranet with much more functionality and collaborative capability.

Pros

The flexibility in function is terrific, and the support from the staff is incredible!

Cons

Limited presentation customization for many tools make them hard to find nicely within a theme. Responsiveness scales only width. Heights remain locked which can create a ton of unused white space on smaller screens

Recommended!

We now have much better collaboration.

Pros

The ease of use and the customer support is second to none!

Cons

Occasional limitations with software solved with workarounds.

Great system, great support

I love it!

Pros

The support staff is amazing. They were able to take nearly everything on our wish list and show us how to make it happen.

Cons

There are some limitations with integration and design.

Passageways :)

Our company is fully taking advantage of being able to organize our policies and procedures, having the employees be able to access whatever is needed to get through their work day, and continue to grow for our company.

Pros

Passageways is a great tool to make your work environment work as a community. You can make it fun and navigationally/organizationally friendly. The support from their staff members gives you the ability to make it your own.

Cons

If you are not a computer whiz, it can be overwhelming once you begin building pages. However, the tools given to you along with staff support will help you through the obstacles.

Passageways

I think the collaboration we will have with our portal will help our employees come together as a team.

Pros

Since we have upgraded to the latest version, I am excited to make our portal fun and engaging! I like that we can house all of our documents in the portal and they can be edited there and saved.

Cons

I am still learning about the portal so right now the hardest thing for me is building pages.

OnSemble is good, looks like it is about to be great!

It has been a good experience so far. The learning process was slow at first. I would suggest a more efficient process with that.

Pros

There are a lot of tools to design a page how you want it

Cons

The glitches, sometimes carousels don't work properly, sometimes backgrounds won't change when I try to change them, and EIM breaks randomly.

A Beginner's Prospective

We have built a beautiful portal thanks to the OnSemble product!

Pros

I love the diverse features within OnSemble.

Cons

The learning curve is daunting. Once we understood the product, it has been fun to create within the portal!

CFCU Review

Staff can be more efficient doing their day to day jobs. This allows multi departmental communication. Forms, documents, manuals, and procedures are at your finger tips.

Pros

User friendly. Customer support. Add on modules.

Cons

None - N/A. We love our portal! Passageways is so supportive in all we want to do.

Great Staff and very easy to customize

This team isn't just another company. They actually care about you, your team, and your project. Thank you to the OnSemble team!

Pros

This software is very easy to learn, use, and adapt to. You could be very simple with this, and get the job done, or be more advanced and create some amazing work. NOTE: The support team was very responsive to us with any upgrades, issues, or questions.

Cons

There's not a lot you CAN'T do with this software. They are always coming out with upgrades, which is actually going to fix some minuet requests / issues.

Great Support

We were trying to reduce paperwork and create a portal that was useful for every department in their everyday jobs, removing things off of network drives and organizing them in Onsemble. We love our new portal.

Pros

We've been Passageways customers for more than 10 years now and recently revamped our internal portal with the most recent version of OnSemble. Our customer support representative was very helpful and we really felt like Passageways was as invested in this project as we were. They will often get on phone calls with us to resolve questions and issues same-day or within a few hours. We always felt like we were a priority to them.

Cons

OnSemble is really a blank slate - you can do almost anything with it. You really have to have a vision for what you want the site to be and how you want it to be organized in order to be successful with this product. If you do, it's really customizable. If not, you can certainly have Passageways assist you in designing something, but you really have to know what you want and how you want it to be organized for your organization.

Thank you!

Our team has done a great job working with y'all to get a great portal view! I am now coming in to help manage what has been created and use the functions we are not taking advantage of. Everyone has been super helpful and supportive of me and answering my many questions to optimize our portal! :) Thank you ALL

Pros

I love all the different functions available.

Cons

The mathematics involved in calculating the % islands should be in order to get the same vision across any size monitors

OnSemble - new product offering and service is great!

We've used OnSemble for years and are very happy with the ability to relaunch and the support we've received from our CSM and everyone at Passageways.

Pros

Its clean and simple to use, the customer service is truly amazing.

Cons

Like any software, sometimes the back end is complicated but Passageways has made it much easier to design pages and handle permissions.

Marketing coordinator

We've had a good experience. It's easy to learn and customer service is top notch. The team at Passageways are eager to help you and make you successful with their product. It's a huge improvement for us!

Pros

The drag and drop functionality is easy to use. It's easy to build pages, copy pages, and customize/brand. Creation of workgroups, user roles, etc allows you to customize permissions for individual users.

Cons

Some parts can seem a little dated. We've found a few bugs that can be annoying but generally don't have a huge impact on overall use.

Great Internal Intranet Platform

We have been longtime customers and we have always had awesome support and have been able to build a very useable intranet with OnSemble.

Pros

This platform allows our staff to easily build and deliver high quality and current materials to our staff with a website feel. The functionality to the end user is very easy to navigate and easy to follow while similar for those portal administrators. The Passageways support staff is AWESOME, too! The whole group has a "can do" attitude.

Cons

Sometimes the permissions and module setup can be a little clunky.

Our OnSemble Experience

My overall experience with OnSemble has been really great. I have met a lot of great people and I've learned what others are doing. It has helped us put some best practices together and made our road to success that much easier.

Pros

What I like most about the software is that no matter what questions I have, my CSMs and tech support are always there to assist. They offer great advise and suggestions. If they do not know the answer they escalate the issue to their development team.

Cons

Being a long term customer at times you were limited at what you could do. However, I like the direct their are going in and I see great things.

Helps Connect All Employees

We are able to connect all employees across the country, and drive culture change through the portal. Our employees know if it's on the Portal it's the most up to date and accurate information, and the ease of updating makes that possible.

Pros

The support we receive from our Customer Success Manager is outstanding. I know I'll always get the perfect solution or help with any issues.

Cons

Some of the modules and permission settings are outdated and a little complicated to use. However, they’re actively working on updating these in the next few releases.
We're excited to see the changes coming soon.

User friendly system with top notch support

Overall we have had an awesome experience with Onsemble and Passageways. The level of support that is available is fantastic. Our previous intranet provider was located in another country and any type of support was limited to their working hours which was TOTALLY opposite of ours. They also seemed to "nickel and dime" us on everything. Onsemble support has been easily accessible AND at a FANTASTIC price point.

Pros

Onsemble is easy to use and creates a high quality and very professional image within our organization. Anytime we have questions or experience technical difficulties I always feel like I receive 100% of the technicians attention until my problem is resolved.

Cons

the forms module is my least favorite app. It is very antiquated and I had higher expectations HOWEVER, I do believe that this module is on the radar for an upgrade. Yay :)

Page Design

Good so far

Pros

How helpful customer support was. The ease of designing pages.

Cons

nothing I can pin point yet - we are early on in the process

My Experience with On-Semble- Newbie

We have yet to go live but from what I've experienced so far it will address our needs to create and maintain a sharing hub for our company

Pros

It's ease and speed to develop and design a user friendly experience.

Cons

Some limitations on images and editing certain island features