OnSemble Software

OnSemble is replacing our exiting .asp designed intranet with much more functionality and collaborative capability.

Pros

The flexibility in function is terrific, and the support from the staff is incredible!

Cons

Limited presentation customization for many tools make them hard to find nicely within a theme. Responsiveness scales only width. Heights remain locked which can create a ton of unused white space on smaller screens

We now have much better collaboration.

Pros

The ease of use and the customer support is second to none!

Cons

Occasional limitations with software solved with workarounds.

I love it!

Pros

The support staff is amazing. They were able to take nearly everything on our wish list and show us how to make it happen.

Cons

There are some limitations with integration and design.

Our company is fully taking advantage of being able to organize our policies and procedures, having the employees be able to access whatever is needed to get through their work day, and continue to grow for our company.

Pros

Passageways is a great tool to make your work environment work as a community. You can make it fun and navigationally/organizationally friendly. The support from their staff members gives you the ability to make it your own.

Cons

If you are not a computer whiz, it can be overwhelming once you begin building pages. However, the tools given to you along with staff support will help you through the obstacles.

I think the collaboration we will have with our portal will help our employees come together as a team.

Pros

Since we have upgraded to the latest version, I am excited to make our portal fun and engaging! I like that we can house all of our documents in the portal and they can be edited there and saved.

Cons

I am still learning about the portal so right now the hardest thing for me is building pages.

It has been a good experience so far. The learning process was slow at first. I would suggest a more efficient process with that.

Pros

There are a lot of tools to design a page how you want it

Cons

The glitches, sometimes carousels don't work properly, sometimes backgrounds won't change when I try to change them, and EIM breaks randomly.

We have built a beautiful portal thanks to the OnSemble product!

Pros

I love the diverse features within OnSemble.

Cons

The learning curve is daunting. Once we understood the product, it has been fun to create within the portal!

Staff can be more efficient doing their day to day jobs. This allows multi departmental communication. Forms, documents, manuals, and procedures are at your finger tips.

Pros

User friendly. Customer support. Add on modules.

Cons

None - N/A. We love our portal! Passageways is so supportive in all we want to do.

This team isn't just another company. They actually care about you, your team, and your project. Thank you to the OnSemble team!

Pros

This software is very easy to learn, use, and adapt to. You could be very simple with this, and get the job done, or be more advanced and create some amazing work. NOTE: The support team was very responsive to us with any upgrades, issues, or questions.

Cons

There's not a lot you CAN'T do with this software. They are always coming out with upgrades, which is actually going to fix some minuet requests / issues.

We were trying to reduce paperwork and create a portal that was useful for every department in their everyday jobs, removing things off of network drives and organizing them in Onsemble. We love our new portal.

Pros

We've been Passageways customers for more than 10 years now and recently revamped our internal portal with the most recent version of OnSemble. Our customer support representative was very helpful and we really felt like Passageways was as invested in this project as we were. They will often get on phone calls with us to resolve questions and issues same-day or within a few hours. We always felt like we were a priority to them.

Cons

OnSemble is really a blank slate - you can do almost anything with it. You really have to have a vision for what you want the site to be and how you want it to be organized in order to be successful with this product. If you do, it's really customizable. If not, you can certainly have Passageways assist you in designing something, but you really have to know what you want and how you want it to be organized for your organization.

Our team has done a great job working with y'all to get a great portal view! I am now coming in to help manage what has been created and use the functions we are not taking advantage of. Everyone has been super helpful and supportive of me and answering my many questions to optimize our portal! :) Thank you ALL

Pros

I love all the different functions available.

Cons

The mathematics involved in calculating the % islands should be in order to get the same vision across any size monitors

We've used OnSemble for years and are very happy with the ability to relaunch and the support we've received from our CSM and everyone at Passageways.

Pros

Its clean and simple to use, the customer service is truly amazing.

Cons

Like any software, sometimes the back end is complicated but Passageways has made it much easier to design pages and handle permissions.

We've had a good experience. It's easy to learn and customer service is top notch. The team at Passageways are eager to help you and make you successful with their product. It's a huge improvement for us!

Pros

The drag and drop functionality is easy to use. It's easy to build pages, copy pages, and customize/brand. Creation of workgroups, user roles, etc allows you to customize permissions for individual users.

Cons

Some parts can seem a little dated. We've found a few bugs that can be annoying but generally don't have a huge impact on overall use.

We have been longtime customers and we have always had awesome support and have been able to build a very useable intranet with OnSemble.

Pros

This platform allows our staff to easily build and deliver high quality and current materials to our staff with a website feel. The functionality to the end user is very easy to navigate and easy to follow while similar for those portal administrators. The Passageways support staff is AWESOME, too! The whole group has a "can do" attitude.

Cons

Sometimes the permissions and module setup can be a little clunky.

My overall experience with OnSemble has been really great. I have met a lot of great people and I've learned what others are doing. It has helped us put some best practices together and made our road to success that much easier.

Pros

What I like most about the software is that no matter what questions I have, my CSMs and tech support are always there to assist. They offer great advise and suggestions. If they do not know the answer they escalate the issue to their development team.

Cons

Being a long term customer at times you were limited at what you could do. However, I like the direct their are going in and I see great things.

We are able to connect all employees across the country, and drive culture change through the portal. Our employees know if it's on the Portal it's the most up to date and accurate information, and the ease of updating makes that possible.

Pros

The support we receive from our Customer Success Manager is outstanding. I know I'll always get the perfect solution or help with any issues.

Cons

It would be great if there were more opportunities for the customers to give feedback and ideas for the features and the UI updates before they roll out. There are a lot of little changes that could make a big impact, but not a lot of opportunity to share those ideas.

Overall we have had an awesome experience with Onsemble and Passageways. The level of support that is available is fantastic. Our previous intranet provider was located in another country and any type of support was limited to their working hours which was TOTALLY opposite of ours. They also seemed to "nickel and dime" us on everything. Onsemble support has been easily accessible AND at a FANTASTIC price point.

Pros

Onsemble is easy to use and creates a high quality and very professional image within our organization. Anytime we have questions or experience technical difficulties I always feel like I receive 100% of the technicians attention until my problem is resolved.

Cons

the forms module is my least favorite app. It is very antiquated and I had higher expectations HOWEVER, I do believe that this module is on the radar for an upgrade. Yay :)

Good so far

Pros

How helpful customer support was. The ease of designing pages.

Cons

nothing I can pin point yet - we are early on in the process

We have yet to go live but from what I've experienced so far it will address our needs to create and maintain a sharing hub for our company

Pros

It's ease and speed to develop and design a user friendly experience.

Cons

Some limitations on images and editing certain island features

Great service and they know the individuals in our company by name. Very personal feel.

Pros

Extremely customizable. Support staff is such a great help. They also have a "community" to browse to try to find ideas and solutions on your own.

Cons

We didn't really know what to do to build our pages at first, but once we got going it turned out great!