Smartlook was really easy to set up, and delivered what I needed at a very good price.

Heatmaps also does not show % clicks on map, so missing some crucial analytical data.

CSS not loaded correctly in first second of videos. Pages missing in users' path (load time, I can guess).

Easy to use, many interesting and useful features. Excellent solution of heat maps, allows a considerable improvement in the usability of the site.

Still improving our setup, anyway i think it's really awesome for b2c and ecommerce with main cms.

Also, the ability to set up filters is great; which is also free.

Seeing the precise actions taken on a website is amazing.

We trialled the free version and then moved to paid subscription, awesome bit of kit.

The Smartlook team worked with us over 2 days to quickly resolve the issue to support our use case and now it's all working perfectly.

Really really easy to use and perfect to know how visitors use our store.

It's better than HotJar and I want to support Czech startups instead of foreign startups. The UI is much better than in HotJar.

Really missing AB test and Form Analysis functionality.

I really like the presentation of this tool, design is nice, easy to use.

And last but not least, the support team at Smartlook was AMAZING. Our product uses a few layout attributes that the Smartlook recorder wasn't capturing correctly at first.

Perfect tool and great source of info for UX analytics.

I liked the simple free plan as a good way to get integrated into the platform. The dashboard is intuitive enough and the recording feature provides the data i am after.

The administrative panel is easy and intuitive allowing you to quickly access your clients' accounts. The price is the best and the free account is excellent with few limitations.

The only thing which I disliked was switching from viewing visitors to going back to the list.

The customer support for free version was excellent. They helped me even in the free plan.

User visit tracking and heat maps are extremely easy to use. These features allow me to improve my web-app.

The true power of Smartlook comes from how it captures every event that occurs, and then allows you to search seamlessly across all past events.

Smartlook is very easy to integrate in multiple ways and Easy to use.

Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software.

It was unable to capture console errors of our angularjs app.

I love how easy smartlook was to use. I was able to understand all of the insights I needed.

We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.

Ability to view each session and understand UX issues without having to wait for user feedback.

What I liked most about Usermaven is its ease of use and quick setup process. The no-code event tracking feature was highly impactful, as it eliminated the need for developer assistance.

My con list is very small and very weak. Everything I have wanted has either been implemented or shows up on their roadmap.

I've been enjoying using Usermaven for over 1 year and enjoy the regular updates and features added since launch. Has a great set of features and powerful tools to make easy sense of data.

Overall experience with Userman is great, clean interface, easy to use, fast and simple.

We use it in my agency to get the clients proper numbers (as GA gets blocked by ad blockers). I'm waiting for UserMaven to mature and integrate WooCommerce.

This product's best asset is the team and founder. They run other companies that have become quite successful and built Usermaven as the core of tracking their analytics.

One of UserMaven's key strengths is its clean and responsive interface, designed to be user-friendly and accessible to individuals at all skill levels.

Knowing that my data is being handled in a secure and GDPR-friendly manner gives me peace of mind.

Overall, my experience with UserMaven has been very positive. It's a great tool for anyone looking for a straightforward, privacy-conscious, and cost-effective web analytics solution.

Lack of customizable reporting templates for conversions to demonstrate what is worth tracking, based on the type of tracking, such as sign-ups, e-commerce, and so on.

I love the easy-to-use user interface, detailed statistics and simplicity. It's intuitive and easy to find what I'm looking for.

Very happy overall and highly recommended. I'm SO glad to have left Google Analytics for this far superior yet much easier to use analtyics service.

The team behind the app is super solid and they are delivering a great tool, I'm super happy about the insights.

Also, the affordability of User Maven is a big win. It offers robust features without straining the budget.

Usermaven has an elegant and inviting UI and is especially useful for people like me who want to do their own analysis but don't have the time to go through the GA4 brain damage.

There is nothing I can think of as this team will be working hard to bring all updates on their roadmap.

I purchase and use products that look good and are intuitive.

What really impressed me, though, was the platform’s commitment to GDPR compliance.

Google Search Console sync did not work for me, no keywords were displayed.

I love how simple it is to not only install but more importantly use.

No real disadvantages found. You can get started for free and build your account as you grow.

They have real world experience with their own capital and other SaaS tools and partners that have helped provide data. This tool has constantly releases updates and I am excited to see their future.

Well built analytics product that is easy to use and can do a lot more than your standard Google Analytics product. We use it a lot and its improved our business decision making a lot.

The support team is very quick to respond and are eager to help. The product and experience with the interface is clean and responsive.

We love it, and so do our clients. Its great to see them integrating AI also.

Like I've said already I found the system very easy to implement and the one issue of my own creation was resolved by the support team in no time at all.

I love Usermaven’s simple, intuitive interface and ease of use. The dashboard is so well-organized and visually appealing, making it so accessible for users especially beginners like me.

There were no specific aspects that I disliked about Usermaven.

So far very good and I'm impressed with the roadmap and regular updates.

I have enrolled most of my clients in UserMaven now. They love the dashboard.

It has EVERYTHING Jetpack has with robust capabilities. It's dashboard link also proved to be very useful, as it allows us to access the dashboard from anywhere and any device.

US Dollar

Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the &lsquo;what’ and &lsquo;why’ behind every user action. Primary features of the software include visitor recordings, event tracking, funnels and heatmaps.


Smartlook provides the option of replaying video sessions to identify customers, see Javascript errors and share recordings within the team. It also features a visitor journey module, which helps users with app integration and recordings segmentation with right filters. Automated event tracking enables businesses to know how visitors perform certain tasks, and conversion funnels provide reports on leads.


Primarily used by industries including digital agencies, travel, gaming, health care, education and media, Smartlook provides support via documentation and email. It integrates with many platforms and tools including Google Analytics, Zendesk, Instapage, Intercom, Shopify, Gambio, Blogger, Magento and Google Tag Manager.



LongDescription

Engagement Tracking

Cohort Analysis

Funnel Analysis

User Research Analysis

Website Analytics

Multi-Channel Management

Application Management

Text Analysis

Data Storage Management

Activity Tracking

Session Recording

Customer Segmentation

Real-Time Monitoring

Referral Tracking

Sentiment Analysis

Single Sign On

Usability Testing

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Knowledge Management

Event Tracking

Transaction Monitoring

Collaboration Tools

User Journeys

Quantitative Analysis

Customer Activity Tracking

Customer Experience Management

Audit Trail

Heatmaps

Conversion Rate Optimization

Statistical Analysis

Mobile Access

Multi-Channel Data Collection

Pageview Tracking

Performance Metrics

Qualitative Comparative Analysis

Mobile Commerce

Issue Management

User Interaction Tracking

Web Traffic Reporting

In-App Events Tracking

Time on Site Tracking

Dynamic Content

Visual Analytics

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Retention Tracking

Data Visualization

Visitor Tracking

Interactive Reports

Visitor Management

Conversion Tracking

Multi-Channel Attribution

For Sales Teams/Organizations

For Mobile

Issue Tracking

Keyword Tracking

Dashboard

Multi-Language

Customer Journey Mapping

For Websites

Behavior Tracking

Reporting/Analytics

Customer Profiles

Incident Management

Screen Activity Recording

Product Data Management

Media Analytics

Tagging

Element Analytics

Multiple User Accounts

Search/Filter

Data Coding

Free: 3,000 sessions/month
Pro: 200,000 sessions/month
Ultimate: 1,000,000 sessions/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Smartlook

Documentation

Videos

Usermaven is a cloud-based privacy-focused user analytics tool designed to help companies in regulated industries that need to comply with data privacy laws understand customer behavior using pre-built reports. 

Usermaven offers key features like data privacy control and automated goal tracking. It provides users with a no-code way to implement event tracking on websites or mobile apps. Additionally, it helps organizations gain data privacy-compliant insights into how users interact with their digital products, and uncover traffic-driving sources, most visited pages, as well as which actions help in conversions.

Support is available through email and an online knowledge base. 

Smartlook vs Usermaven

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