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Freshservice

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Ratings & Reviews

Overall Rating

4.50 / 5 (1,500)

4.51 / 5 (2,148)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 21, 2020

February 21, 2020

Pros/Cons

  • Pros

  • Price point is good and customer service was outstanding. The 60 day trial was a HUGE plus. Most other companies offer 10 day trials.

  • I love that it keeps us organized from the beginning of the job through the end.

  • Cons

  • It is a little cumbersome to learn from scratch, but every minute spent in learning can save hours later.

  • Too many features and not simple to use. Great for long projects but not good for projects that take 2 weeks or less.

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • Simplified and easy to handle for beginners as well. Interface and color is very good, more ever very reasonable for price.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • Although the interface is clean and simple, I personally find it a little too simple occasionally. Configuring the email side of it is not as simple as you would like if you are using office 365.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots