We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience!

Clearly organized, user friendly, reliable, easy implementation.

It used to be easier to get customer support. The process is now taking more time, as it has been streamlined. Probably good for Ciirus, not as good for the users.

I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software. In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.

I like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.

I'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.

WORST EXPERIENCE EVER - Nothing works as promised, support ignores calls, double bookings, reservations not paid, support is rude if you continue to present issues. They lie about their services and bait & switch customers. As soon as I told them, I was NOT going with LOVE RENTALS, they lost interest in helping. Love Rentals takes over your listings and makes them their own and then takes [SENSITIVE CONTENT] of your revenue.

IF the system worked as promised, it would be amazing.

EVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered. This has been the worst experience - double bookings, software does not work correctly, support is horrible.

Pleasant & Convenient

Custom Reporting & Real-Time 2 way API

Missing listing amenities for Airbnb and HomeAway. We had to change to "Limited Sync" to make certain listing changes.

Task manager, OTA sync & in real time, pricing system, complete 24/7 bookings and working around the clock with Love Rentals

Syncing the system with QuickBooks each time a software update rolls out for the desktop version

I was on the fence about switching vacation rental software. It is a LOT of work to get set up the first time and I did not want to do it again. But the company we were using before (365 Villas) was just not doing a good job. They were not responding to questions or issues with their software for the two years we used them. Plus you needed to also pay for Rentals United so you had two sets of payments. Ciirus had a great sales person that answered all of our questions. Then they transitioned us to a wonderful onboarding liaison, [SENSITIVE CONTENT HIDDEN]. He patiently walked through all the steps with my Team. I finally feel like we are in a good place with a good vacation rental software system. Thank you to the Team at Ciirus for making that happen!

The thing my Team loves most so far about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and to help us bavigate through the learning experience.

It would be great someday if the AirBNB communication integration were a little simpler. And of course apps are nice. But it's still better than the software we were using before.

Ciirus plays an essential role in the daily management and coordination of our business as a whole. It's a one stop shop for management, marketing & accounting for our vacation rentals and management. Accessible to all our team and with round the clock support from the Ciirus staff it comes highly recommended.

The VRBO integration needs work and is less accessible than Airbnb

I consider myself "savvy" in computer, but it does not make me an expert. It is on me to learn how to handle the software/application, however to all of us to succeed, we need a good support. Ciirus support team is not only good, they are one of the best support team I have ever worked with. I feel comfortable to count on their team, and confident that I will complete my task on time. They are professionals, courteous and agile. Congrats to the team!

It is fast, logical and concise. The new software features makes the process faster and provide us with a clear view of our business day-to-day results in a simple "touch-of-a-button". We like everything, from the "one-point of contact" platform, which allows us to have a 360 view of all our rentals in a diverse Vacation Home sites, to the taxes reports.

So far, there is nothing I like the least.

Ciirus makes quoting and keeping track of guests a breeze.

From the convenient Dashboard to the easy reports, Ciirus has made my day to day so much easier. Out of all of the softwares that I have used in my years of work, Ciirus has been by far the best.

Some of the calendar fields, especially in reports cannot be filled in manually, it requires you to scroll through month by month and when you are trying to pull a report starting from 2017 it could be a bit tedious.

Talking with [SENSITIVE CONTENT] has been very helpful to all of us here at [SENSITIVE CONTENT]. He is always willing to offer support and that is what has kept us going.

Reservations are what Ciirus does best.

Accounting is a bit challenging in the Ciirus Software but is improving.:)

There is a ton of people you get passed around before you go live. Nobody on the Ciirus side ever tested the website and I am not just talking about functionality but also the design (e.g. blue font on a blue background). Tickets will be opened to fix the issues but it takes way too long to fix them.

Integration with the channels. Automated processes and reports.

The software is old and clumsy. The template for the website is faulty.

Started using this software when Ciirus started business. Initially, it was affordable, consistent, excellent customer service/response and more. Sadly, as the company grew over the years, the customer service decreased, the price continually went up, the more updates the more glitches there were. It was almost as if the little companies were no longer important to Ciirus because they were too busy working with the "big guys".

Once upon a time Ciirus had the best customer service and response rate. Once upon a time Ciirus focused on making a good, affordable software for the little guy. It was once a very good integrated reservation and accounting program for management companies.

Ciirus grew fast and furious and in the process, they forgot how important customer service was. They left the little management companies by the wayside. Add on features were all about he big companies only. Constant updates, monthly pricing increasing and lack of any consideration for those loyal customers who had been there since day one.

We needed a single piece of software which allowed us the flexibility to connect with a variety of travel companies and property managers via API/XML, websites and online portals, whilst also providing a robust property management and accounting back office system. Ciirus ticked all of these boxes and more, we really couldn't be any happier with our experience.

The software is very comprehensive, yet easy to understand and is continually updated with new features.

I honestly struggle to think of things I dislike about the software.

Loved when they came out with CIIRUS ONE version of the software, the online version. I work with a Mac, and that made my life much easier. They are adding many new features that are very cool to work with...I still have to learn how to use them though. Customer service is great, always helpful.

For me, CIIRUS software is not that easy to use, but customer service is very helpful answering all questions, walking you through some steps if needed.

Ciirus has been an important part of our operations. Besides its core functionalities are central for our company, our relationship with the whole team makes all the difference from the self-proclaimed major software packages competition out there. Thanks guys! Keep on rockin!!

Software has a vast amount of crucial features and it is useful in all aspects of our operations enabling all departments interact within the same environment.

It demands a significant learning curve to integrate the whole team into it.

I kind of was expecting a little bit more. The user interface is complicated compared to the previous software I used. Some basic features are missing such as the ability from a guest to book direct from a quote we send. The new mobile version is not user friendly and was a big disappointment. The Quickbooks integration should be great if working properly. Support team tried helping but when I started using real life it seems not be integrated properly. I'm waiting the end of the year to seat with my CPA and try to adjust that with his help.

Channel Partners Integration Quickbooks integration

Mobile Version Quickbooks Integration Support. I seek for help but the way I'm integrated is not correct.

They are always upgrading their features and adding more. The system offers a seamless layout and easy to use. The support team and website development team are very knowledgeable helpful. They go above and beyond to help us.

Taking longer than expected to sync with Booking.com, but VRBO and others were very quickly connected.

Helped get a head start on my business

Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

very good

I like very much ciirus but honesty this software can give me more than i expect

I'm sure this software is very expensive bit i think soon i can get more money using this

Great product, we love working together.

It allows us to connect with multiple other companies and expand our product.

Nothing to note, everything we use within the software works great for us.

Great Customer Service and easy to use

Easy to use and mobile-friendly and always responsive

Always needing a password for same-day log in when using a mobile app

Ciirus is the second software we have used for our vacation rental business, and between the two, it is definitely easier to use and more reliable. Customer Support is always ready to help, and if they cannot fix a problem right then, which they usually can, they will work on it until complete. Always friendly.

A few inconsistencies pop up occasionally, but are usually corrected quickly.

Quick and easy setup. It does exactly what it's supposed to and is a great alternative for Salesforce Inbox.

It doesn't always sync smoothly and I've had some hiccups with the information not always saving properly in Salesforce.

Best system I have seen for vacation rentals, very complete with accounting, operations and reservations functionality.

ease of use, it's very complete

Issue going on with the integration with homeway,

I have always had a first class service when I deal with any member of the Ciirus team , always very professional and ready to help.

Very easy to use

Nothing