The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Unable to retrieve voicemails some times. Customer service is sometimes hard to deal with.

One final con that makes me regret this software is the lack of features and things you can do in other Vendors.

The sudden loss of service for our 800 numbers, hunt group setup, terrible support, and no help from the sales team. Their portal is the worst one I have worked with.

The software was constantly changing and it was difficult to keep up with all the new equipment throughout both offices.

I love that we are able to set up different options for when our business is closed or for holidays.

I am posting this via my cell phone - that is how sick and tired I am of Comcast. If you are considering them for your company's service,  do so at your own peril.

Well clarity is great internally, out calls is average.

I love the functionality and customisability of the system.

The user interface was hard to navigate and often resulted in confusion of whether my phone was forwarding correctly or not.

That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over.

If we have had any problems we have been able to contact Customer support and get the help needed. The price is good for what we are getting.

Comcast Business is great for my company. It is reliable and affordable.

What I like most about Comcast for my business is how easy and fast it is to communicate with customer support.

Great for business and allows professional platform to do much with my clients. Even when I'm away, I can communicate easily.

We got this phone system service because the sales representative said that it was an amazing system and that we will would get all the features we needed.

They do what they can, but they have other jobs waiting on them. The resources and search is horrible.

Terrible portal, customer service and sales team.

Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.

This app has a seamless interface, and the ability to maneuver calls from one device to another is pretty cool.

They haven't even discounted our bills for all of this. You have to practically have a cheat sheet to be able to learn how to use certain features.

I really like how clear it is, how easy to use the software user friendly to be short. Can be downloaded to phone, pc, laptop, tablet.

The reports are not user readable out of the box and have to be exported to Excel for further data manipulation which is a pain and should not be necessary.

There are many features and functionality that allows me to work with clients to help track resources, costs, and expenses. The tool is easy to use compared to most others in the market.

The team at Tenrox is great to work with and the recent improvements to the user interface make it a breeze to use.

The thing that I most like about Upland PSA is that it is a Great tool to easy manager your projects financials.

Unfortunately the interface is absolutely terrible. It feels like the interface was top-of-the-line maybe back in 2004.

For employee time keeping, the use of the application is easy but still has limitations in terms of approving hours or seeing individual payroll information such as vacation, sick balances.

Tenrox has a lot of things to work on. It's slow (for my company), they are reluctant to make upgrades based on your needs and based on what package you get, you typically get low customer service.

I enjoy the combination of managing projects, being able to complete timesheets and also have PTO requests tracked in the system. It does make it easy to have it all in one place.

We absolutely love the project module including the project plan, budget, forecast, and resource management. This PSA had many of the tools we were looking for when we selected it.

It is difficult to extract information about time off and assignment for users.

My favorite application to use and share with others.

The benefits of having knowledgeable personnel is a valuable asset to any organization.

Intuitive interface that our users found easy to adopt.

In terns of adding additional applications project management setup, it seems to be limited in terms of accessing.

Ease of use, ability to integrate to all our back office systems and the support from the services team.

The important thing is Tenrox does the job quickly and with little hassle after things are set up and added to your timesheet, letting you get back to the important tasks of the day.

Tenrox is a fairly easy to use piece of software that, when set up, can be updated in seconds to add to your work timesheets.

It can sometimes be tricky adding projects / tasks to your personal timesheet collection. This could be due to how it is set up however.

There are so many more modern companies that can accomplish the things that your company needs to get done and give you better customer service.

As one of the longest running leaders in this market I highly recommend people evaluating service solutions to take a look.

US Dollar

Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.


Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos.



LongDescription

Access Controls/Permissions

IVR/Voice Recognition

Call Recording

Call Center Management

Call Routing

Call Queues

Contact Management

Voicemail Transcription

Unified Communications

Call Conferencing

Call Screening

Alerts/Notifications

Call Monitoring

SIP Trunking

Self-Employed

2-10

11-50

51-200

201-500

Business VoiceEdge

Upland PSA (formerly Tenrox) helps build a predictable and profitable services business. Upland PSA centralizes timesheet and expense automation for your entire workforce with templates for different roles, clients, projects, or resources.

Optimize resource and project management for maximum profitability based on team member skills and availability. Create repeatable project templates in Upland PSA and take advantage of proposal automation so you can win more business.

Deliver 100% transparency from bid to close for budgets, costs, demand, capacity and progress. Give your team members the right answers at the right time with knowledge management, enhancing onboarding and customer service. Drive customer loyalty with active collaboration and ongoing feedback and engagement surveys.

Use Upland PSA's intuitive analytics dashboards and reports to monitor business performance for profitability. Reduce revenue leakage with financial forecasting and streamlined customer billing and invoicing.

Upland PSA's flexible design enables approval workflows matched to your internal processes and efficient data exchange between front and back-office solutions, such as CRM, ERP and financial, and HR and payroll systems.

Companies of all sizes use Upland PSA to help build a predictable and repeatable services business with customer-centered professional services automation software.

Top 3 reasons why customers love Upland PSA:

1) Complete system configuration: Automate workflows and approvals to match the way your business runs today and easily make updates when you need to.

2) Start with the essentials: Get up and running quickly with what you need today with comprehensive capabilities for time and expense management, resource management, project financials, and project management. Add more advanced features when you’re ready.

3) Expertise ready to help: Leverage pre-designed or custom training to set your team up for success from Day 1.



Real Time Analytics

Project Workflow

Project Templates

Proposal Generation

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Project Management

Gantt/Timeline View

Projections

Resource Management

Collaboration Tools

Multiple Projects

Resource Allocation & Planning

Project Time Tracking

Resource Scheduling

Client Portal

Workflow Management

Project Accounting

Project Tracking

Percent-Complete Tracking

Time & Expense Tracking

Reporting/Project Tracking

Customizable Templates

Billing & Invoicing

Budget Management

Quotes/Estimates

Task Management

Document Management

Mac OS

Web browser (OS agnostic)

Windows 10

Upland PSA is a modular system that can be deployed in its entirety or in distinct modules. It is priced on a per-user, per month basis, according to the modules deployed to your organization.

Business VoiceEdge vs Upland PSA

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