Darwinbox vs Upland PSA

RATING:

4.3

(41)

Darwinbox has 41 reviews and a rating of 4.29 / 5 stars vs Upland PSA which has 20 reviews and a rating of 4.35 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (41)
4.3 (20)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 24, 2024
October 20, 2022
Pros/Cons
  • Pros

  • The software is easy to use and enables to use it for multiple purposes be it for managing attendance or onboarding details.
  • Vibes feature is good for employee connect. User Friendly - self explanatory for the user.
  • Cons

  • Web application has more features than mobile app while the users would like to use mobile app more which makes it very annoying.
  • Sometimes the website is not very interactive, slows down. UI problems in the mobile application.
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  • Pros

  • The thing that I most like about Upland PSA is that it is a Great tool to easy manager your projects financials.
  • I enjoy the combination of managing projects, being able to complete timesheets and also have PTO requests tracked in the system. It does make it easy to have it all in one place.
  • Cons

  • The reports are not user readable out of the box and have to be exported to Excel for further data manipulation which is a pain and should not be necessary.
  • Unfortunately the interface is absolutely terrible. It feels like the interface was top-of-the-line maybe back in 2004.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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1 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos