What are HaloPSA users saying about the software?
Read what people like you have said about using HaloPSA software through verified user reviews
User Review Highlights
4.82
17 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent."
"Ease of use, Constantly evolving ITIL compliant service desk."
"Halo stands out as the most customizable and easy to implement software we've tried."
"At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators."
"However, this is a criticism I would level at any decent and comprehensive PSA systems."
"The only cons we have with the system are small quality of life problems."
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Showing 1 - 17 of 17 reviews

Robbie
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2019
Top quality Service Desk software
Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!
Pros
We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.
Cons
The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.
Jonathan
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2021
Easily the Best PSA We've Used
Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.
Pros
Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.
Cons
While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.
Reasons for choosing HaloPSA
All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win.
Reasons for switching to HaloPSA
Lack of features in previous offerings. Noncompetitive pricing. Poor support.
Giles
Time used: Free Trial
Review Source: Capterra
March 2017
NetHelpDesk Review
NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Steven
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2019
Flexible helpdesk software
We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.
Pros
Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.
Cons
The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.
Michael
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2021
HaloPSA Review
HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable.
Pros
The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time.
Cons
As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.
Reasons for switching to HaloPSA
Unhappy with other vendors
Colin
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2019
Effective Helpdesk System
Pros
We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing. After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system. Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system.
Cons
At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.
Anonymous
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2020
Packed full of feautures
Pros
The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.
Cons
No native way to securely store passwords, but the guys gave us a great workaround
peter
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
February 2017
Review of NetHelpDesk
I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always
Pros
Its ease of use and flexibility
Cons
Very little, expect for some gaps in data linking to emails
Ross
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
November 2016
really good, made things so much easier
Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.
Pros
After sales support cross department use integration with other programs
Cons
haven't found any yet
Tj
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2020
Stands out from the crowd
Pros
Extremely customisable and incredible feature set. It has all the features you could want from a PSA solution. If it's missing the team at Halo is very receptive and will most like include it in a future release
Cons
Learning curve is steep but the support is always on hand to help implement.

Matthew
Verified reviewer
Company size: 11-50 employees
Industry: Computer & Network Security
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2018
Extremely Customisable
Pros
Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable.
Cons
The features we are not using can get in the way sometimes.

Matthew
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2019
The perfect fit
For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements. From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required!
Pros
The ability to grow into it's product as and when required.
Cons
Minor bugs and the very rare slow performance
jordan
Company size: 1,001-5,000 employees
Industry: Aviation & Aerospace
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2019
Upgrade to helpdesk
Pros
It has a vast amount of features that links it to many aspects of a company the support staff are very good and accommodating and reply quickly customization from NetHelpDesk on installation was next to none very willing to accept any changes and make them happen
Cons
take a wee bit of time to get your head round the way things link together from a admin perspective
Andy
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2019
Great Product !
This solution has now made it possible for us to use the multi tennant platform, meaning our customers can view their own customised portal / dashboard etc.
Pros
This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent
Cons
Cant Brand the login page, Not everything is available on the web app as yet
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2019
Great fit for an MSP
NetHelpDesk brought our support systems right up-to-date.
Pros
- Affordable - Lots of features - Helpful and responsive team - Easy to use/implement
Cons
A bit more functionality in the reporting suite would be nice, namely dashboards in document form.
Sarah
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2019
Excellent PSA for our business!
Pros
The software is easy to use, configurable in most ways, and does exactly what we need it to.
Cons
The billing piece is a little challenging, but the other features are well worth this minor inconvenience.
Colin
Time used: Free Trial
Review Source: Capterra
February 2017
Functional System
NetHelpDesk is a very functional system that can reliably be used in many ways, and the support is also very comprehensive.
